Forrester eCommerce

AUGUST 10, 2020

As the pandemic peaks and wanes, businesses rethink their customer experience strategies and engagement models throughout the entire customer lifecycle – for some the change is a radical one. The immediate urge to ensure their own health safety means that customers may temporarily sacrifice their personal comfort, but they will demand more trust and reliability from companies they choose to do business with.

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Customer Experience Customer 315

Retail TouchPoints

AUGUST 10, 2020

In June , DICK’S Sporting Goods launched its two new discount-focused store concepts — DICK’S Sporting Goods Warehouse and OVERTIME by DICK’S Sporting Goods — with the opening of five Warehouse and three OVERTIME locations. This month, the retailer will open five more Warehouse stores and one additional OVERTIME location. DICK’s also is expanding the footprint of its predominant DICK’S Sporting Goods brand with four new stores and one combination DICK’S and Golf Galaxy location

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Sporting Goods Operations Retail Customer Experience 315

ESW

AUGUST 10, 2020

Taking your DTC brand online opens up a world of possibilities. Increased sales, stronger customer relationships and cross-border expansion to name a few. It also comes with a unique set of challenges. While no business owner likes to think about how malicious actors or even their own customers could scam them, hiding your head in the sand doesn’t achieve anything. eCommerce fraud is part and parcel of selling online, but you don’t have to be a victim.

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Payment Services Merchant Services eCommerce Shipping Costs 148

Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. They are instituting disinfection processes and quarantine periods that keep those items from returning to stock for a varying number of days. Many retailers suspended returns in the early weeks of the pandemic, but most seem to have reinstated them in forms modified for associate and consumer safety.

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Beauty and Health Shipping Costs Supplies Shipping 299

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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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SellBrite

AUGUST 10, 2020

eBay provides entrepreneurs of all experience levels with a way to build a successful ecommerce business. But with great opportunity comes great competition. In the case of eBay, that competition is 25 million other sellers. To convert shoppers, you must make it clear why they should buy from you. A strong brand tells shoppers “why,” but to do so on a marketplace, you have to get creative.

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Retail TouchPoints

AUGUST 10, 2020

Space vacated by JCPenney , Sears and other anchor retailers in Simon Property Group malls could be turned into Amazon distribution centers, according to reports of talks between the two companies reported by The Wall Street Journal. The article did not say how many locations were being discussed. According to CoStar data from Q1 2020, before JCPenney’s bankruptcy filing in May and its announcement of the pending closure of 242 stores , the retailer had a presence in 48% of all U.S. malls, takin

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Department Stores Article Shipping Other 259

Retail TouchPoints

AUGUST 10, 2020

Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the entire customer and employee experience sectors of a business. However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience. Enter the Chief Supply Chain Officer (CSCO). Up until recently, it was rare for someone with a supply chain background to be elevated into the C-suite; the “CSCO” role (before it was invented) often f

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Supplies eCommerce Merchant Services Retail 184

Omniconvert

AUGUST 10, 2020

It’s no secret that if you want to stand out in today’s increasingly saturated and competitive digital world, you need. The post 5 Ways Voice Technology Can Improve The Customer Experience appeared first on ECOMMERCE GROWTH Blog.

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Customer Experience Technology Improvements Customer 136

TalkingRetail

AUGUST 10, 2020

Consultancy The C-Store Collective is offering TalkingRetail.com and Independent Retail News readers a special offer to help them protect their stores amid the coronavirus pandemic. The C-Store Collective – made up of Jonathan Rons, John Heagney and Mike Igoe – have launched their new Covid Audit powered by GoAudits, which for a limited time is.

Retail 145

Retail 145

RetailDive

AUGUST 10, 2020

The buzzy DTC beauty brand won't reopen its stores this year, and "possibly for the duration of the pandemic," CEO Emily Weiss said in a blog post.

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Blog Retail 130

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TalkingRetail

AUGUST 10, 2020

Consumers across the country are being urged to take part in Shop Local Week (10-16 August) to help local businesses rebuild from the coronavirus pandemic. Shop Local Week resources, including digital assets for businesses, consumers and associated organisations, are being distributed to small businesses to help them to engage local customers with the shopping experience.

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Consumer Customer 139

RetailDive

AUGUST 10, 2020

Stores are open, but vendors face longer payment terms and financial uncertainty, which could hit retail shelves just as the holidays ramp up.

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Retail 135

TalkingRetail

AUGUST 10, 2020

Yogurt drink brand Yop is set to launch a campaign to “further champion its mission of celebrating teenagers who follow their own path”. The campaign will launch kick-off in September and run across digital platforms, featuring Strawberry and Raspberry 500g bottles and the new Strawberry 180g bottles, supported by in-store and online shopper activity.

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RetailDive

AUGUST 10, 2020

Retailers have increasingly provided contactless payment options, but are concerned about higher transaction fees associated with the services.

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Payment Services Retail 123

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

Retail

TalkingRetail

AUGUST 10, 2020

Quorn is bringing back “one of its most sought-after products”, followed by a summer marketing campaign. The campaign kicks off with the return of Quorn’s Swedish Style Meatballs (300g; £2), which were removed from the portfolio last year, “following huge consumer demand”. Phil Watson, commercial director at Quorn Foods UK, said: “Our Quorn Swedish Style.

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Consumer Marketing 122

RetailDive

AUGUST 10, 2020

Every retailer has the goal of driving greater customer loyalty and increasing conversions, but many overlook a critical area – how customers pay for services and goods.

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Customer Loyalty Payment Services Customer Retail 104

TalkingRetail

AUGUST 10, 2020

Coca-Cola European Partners is running an on-pack giveaway offering consumers the chance to win a Premier League club shirt. Shoppers who enter online will be entered into a prize draw to win a club shirt from one of 20 Premier League sides. The promotion is running until October across nearly 300 million large bottles and.

Consumer 118

Consumer 118

RetailDive

AUGUST 10, 2020

The e-commerce giant is eyeing mall properties for fulfillment centers, according to a Wall Street Journal report.

Department Stores 128

Department Stores eCommerce Fulfillment 128

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TalkingRetail

AUGUST 10, 2020

Ferrero is expanding its seasonal portfolio for Christmas 2020, including novelties, figures, and boxed chocolates. Levi Boorer, customer development director at Ferrero, said: “Christmas is always an important point in the calendar for the confectionery industry, presenting a great opportunity for shoppers to enjoy the festive spirit. “It’s important therefore that we offer the right.

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Presentation Customer 108

Salsify

AUGUST 10, 2020

Brand manufacturers must think about their technology strategy while attempting to balance the desire to go direct-to-consumer (D2C) and managing continued market uncertainty. But how can this be accomplished successfully?

Technology 88

Technology Management Consumer Marketing 88

TalkingRetail

AUGUST 10, 2020

One in three UK consumers would like to see a further increase of the current £45 contactless spending limit, new research reveals. A YouGov survey of more than 2,000 consumers, commissioned by digital payments software and solutions provider ACI Worldwide, found that among those in favour of an increase, 40% say they want the limit to.

Consumer 103

Consumer 103

TradeGecko

AUGUST 10, 2020

Businesses define sales territories as the grouping of clients into geographical, demographic, and/or other quantifiable metrics such as sales potential and ordering history. In a 2018 survey conducted by SMA (Sales Management Association) , 76% of companies assign territories by geography.

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Management Other Supplies 78

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payment Services

TalkingRetail

AUGUST 10, 2020

Nisa has launched a summer drinks promotion to help retailers drive footfall and sales. The event, which runs run until 25 August, offers competitive pricing and deals on a wide range of drinks, perfect for enjoying in the sun. Some of the summery tipples on offer include Kopparberg Mixed Fruit 10x330ml and Old Mout cider.

Events 94

Events Retail 94

TradeGecko

AUGUST 10, 2020

Shopify is a fast growing eCommerce platform, offering businesses the opportunity to set up an eCommerce store at affordable rates -- much lower than other eCommerce platforms. If you’re looking to start building your very first business, Shopify is an easy solution.

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Shopify eCommerce Platforms eCommerce Other 78

TalkingRetail

AUGUST 10, 2020

Bakery brand Roberts is set to launch a range of breakfast-inspired snacks “as demand for healthy snacks grows”.

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Algopix

AUGUST 10, 2020

2020 will be remembered as a remarkable year for eCommerce. Covid-19 has markedly driven online sales and altered shopping habits for many consumers. As an eCommerce marketer, you need to identify shifting trends and adjust your business strategies accordingly. In this interview with Mike Begg from AMZ Advisers , Ori Greenberg, Algopix’s CEO , offers his observations on the online sector today, predicts upcoming trends, and provides vital tips to keep your sales strong in volatile times.

eCommerce 78

eCommerce Channel PPC Gifts 78

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Discover how retailers are transforming data into actionable insights for growth. By leveraging data and analytics to their potential, retailers can enhance decision-making, improve customer experiences, and streamline operations to stay ahead of the competition. From Data to Decisions: Maximizing Retail Potential With AI, authored by Orium, commercetools, and Google Cloud, demonstrates how businesses can unify and activate data across the tech stack to achieve retail excellence and create growt

Retail

Omniconvert

AUGUST 10, 2020

Artificial intelligence is affecting nearly every industry, and the ecommerce sector is no different. In short, the era of AI. The post How to Boost Retention using AI-Powered Ecommerce Personalization Strategies appeared first on ECOMMERCE GROWTH Blog.

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eCommerce Blog Customer Retention Customer 78

Forrester eCommerce

AUGUST 10, 2020

Mobile Advertising Comes Under Scrutiny Most data deprecation discussions center on cookies and web browsers. But, two recent moves broaden the aperture to include mobile environments too. First, Apple announced iOS 14, which will prompt users on whether they want to let an app track them or “ask app not to track.” If a user picks the latter, the app can’t access Apple’s […].

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Marketing Mobile B2B Customer Experience 91

RetailDive

AUGUST 10, 2020

The bankrupt apparel retailer may have been running too many stores before the pandemic, but it's reopening almost all of them now.

Apparel 98

Apparel Retail 98

TalkingRetail

AUGUST 10, 2020

Kettle Chips is set to launch a Christmas-themed packaging across eight of its core sharing packs, in a move designed to tap into “consumer insight that Kettle is the preferred brand to take to a friends’ house”. The wrapping paper design features a bow and a blank gift tag “so that shoppers can add a.

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Gifts Consumer 82

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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