RTP blog

JULY 14, 2017

Merchants with an online channel are already losing 7.6% Merchants who deal in the growing digital goods space — selling electronic gift cards, e-books, digital tickets, and the like — are losing even more: 8.6% Encrypting customer data can make it nearly impossible for fraudsters to access sensitive information.

Merchant Services 150

Merchant Services Payments eCommerce Payment Services 150

GetElastic

APRIL 27, 2022

See How Elastic Path Delivers Unique Customer Experiences. An API call for this purpose would return: Full product details and attributes , including custom and product-specific details. Situational pricing , such as rules for a specific channel, customer or other rule-based pricing. Go to Demo Library.

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Demo Books Information Presentation 148

GetElastic

NOVEMBER 11, 2021

Conversational commerce has become a formidable channel to recon with. Sales made via conversational commerce channels such as chatbots, digital voice assistants, and messaging will grow from $41 billion this year to $290 billion by 2025, according to Juniper Research. Integrates with Yext to sync store locator data.

Merchant Services 148

Merchant Services Payment Services Live Chat eCommerce 148

Ecommerce Platforms

JANUARY 2, 2023

The tool makes it easy to create a bot system capable of qualifying leads, booking meetings, providing customer support, and collecting useful information. Bots can transfer customers to human agents when necessary, and help to create notifications and tickets for live agents to address.

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Steve Dennis

OCTOBER 9, 2017

For consumers, it’s simply “commerce,” and retailers that want to thrive, or survive, need to fully embrace a one brand, many channels strategy. Instead, many emphasized the importance of brick-and-mortar stores in delivering a remarkable customer experience. It’s all just commerce.

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eCommerce Channel Books Download 103

Ecommerce Platforms

JANUARY 2, 2023

In today’s ever-competitive market, your business's customer experience is a huge differentiator. So with that said, it's not surprising that more and more customers want companies to expand their customer engagement methods and provide increasingly innovative customer experiences. Book meetings.

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Shopify Live Chat Shipping Costs Download 118

Kibo

DECEMBER 8, 2022

It enables businesses to manage inventory, fulfill orders quickly, and provide a consistent experience no matter where a customer’s shopping journey begins and ends. Over time, you can build upon those functions and seamlessly adapt inventory and fulfillment strategies to meet customer needs. Kibo Order Management.

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Management B2B B2C Fulfillment 62

Ecommerce Platforms

FEBRUARY 16, 2023

As you probably know, Shopify is a cloud-based, multi-channel commerce platform designed to help businesses create and manage their online store and e-commerce operations. Improved data management: Integrating Amazon and Shopify centralize your sales and customer data, making informed business decisions easier.

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Shopify Merchant Services Payment Services Shipping Costs 104

Omnisend

JULY 20, 2021

In this article, we’ll go over: What makes a VIP customer. How to identify them using customer data. What Makes a Customer a VIP? A great email service provider (ESP) is able to segregate this data for you. You should be able to pull AOVs and segment the VIP customers that spend the most with your store.

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Customer Shipping Costs Social Media Customer Data 148

Talkoot

FEBRUARY 16, 2023

Instead, they’ll go elsewhere, losing you a customer and potential future revenue. To secure customer loyalty, retailers need to create enjoyable customer experiences that are tailored to the individual needs of each shopper, which is 0% possible if you have millions of shoppers visiting your site every day.

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Retail Customer Loyalty Outdoor Recommendation 78

Algopix

AUGUST 26, 2021

Convincing a customer to convert means providing them with a flawless experience from discovery to checkout. But doing that requires understanding exactly what your customers want. And in many cases, that means segmenting your customers based on the way they shop, the channels they use, and the outcome they expect.

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eCommerce Customer Shipping Costs Shipping 78

BigCommerce

SEPTEMBER 6, 2018

Their data also suggest that the number of tickets (live chat only) rise about 67% during the same time frame. If you take into account customer conversations from social media and other channels, 75% sounds just about right. This cannot be allowed to happen during holiday customer service. You get the idea.

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Payment Services Merchant Services Live Chat Customer 288

Omnisend

MAY 31, 2023

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It’s known for its data-driven approach to improving customer experiences. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications.

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BigCommerce

DECEMBER 13, 2017

When we were selling mobile device products on Amazon we created an ubiquitous effect by promoting our reviews on all of our other channels. These channels include: Facebook. Beyond that, really consider promoting Amazon through marketing channels typically reserved for your own website. Touch of Modern.

Shipping Costs 414

Shipping Costs Marketing Merchant Services SEO 414

GetElastic

SEPTEMBER 9, 2019

Choose your Channel(s). Ada’s sweet spot is supporting use cases that require collection of personal information within chat, such as secure customer data (with PCI, GDPR and PIPEDA compliance), and can provide replies based on customers’ orders, bookings, accounts, passwords and more. Secure customer data.

Merchant Services 159

Merchant Services Payment Services Live Chat eCommerce 159

Omnisend

NOVEMBER 11, 2022

In fact, there are two Omnisend apps for Wix: Booking Emails & SMS for booking services, and the full Omnisend Email Marketing Wix app. This is one of the best Wix ecommerce apps allowing you to improve your targeting and remain consistent with your messaging across different channels.

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Social Media Payments Shipping Costs Payment Services 97

Ecommerce Platforms

APRIL 5, 2022

Shopify is ideal for building online websites and it can help you track inventory across channels. Some of the features which make this choice great for iPad users include: Simplified omnichannel sales: You can easily sell across a variety of channels with Shopify, using everything from mobile POS tools to QR codes. Square POS.

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POS lightspeed Payment Services Point of Sale 104

Omnisend

NOVEMBER 20, 2023

Boost your Wix bookings with Omnisend. Therefore, it protects transactions with SSL (Secure Socket Layer) encryption to keep customer data safe and help build trust with buyers. Automatic tax calculation: Wix can automatically calculate and apply the correct sales tax, adjusting it based on the customer’s location.

Merchant Services 88

Merchant Services Payment Services eCommerce Shipping Costs 88

Omnisend

APRIL 25, 2021

A few months ago when searching for a unique gift for her book-loving brother, Sue stumbled upon a bookworm’s dream. Scrolling the online shop unearthed pages upon pages of novelties, from a “Book Nerd” t-shirt to Stephen King socks. Chances are likely that Sue will return to the site when in need of a book-themed gift again.

Shipping Costs 78

Shipping Costs Retail Recommendation Gifts 78

Ecommerce Platforms

MARCH 4, 2023

Within the sales landscape, HubSpot offers a free chatbot builder software, which allows companies to qualify leads, book meetings, and provide customer support. You can configure your bot to handle all the conversations you like, and even set up triggers to ensure the system directs customers to a human support agent when necessary.

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Live Chat eCommerce Payment Services Multi-channel 104

eCommerce Training Academy

MAY 20, 2017

The key is to talk and listen to your customers both online and offline. You need to understand the customer journey beyond the purchase. Make customer data at the center of your organization. While a single view of the customer can certainly help with efficiency and personalization, do not neglect consumer research.

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Events Books Social Media Accessories 48

Smile.io

OCTOBER 13, 2021

Just from the name you may have guessed it has to do with interacting with your customers through multiple different channels. Omnisend Omnichannel marketing means that if your customer stumbles across your Instagram page or sees you at a pop-up market, they receive the same marketing message. And you’d be absolutely correct!

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Omnichannel Multichannel Marketing eCommerce 66

Retalon

APRIL 27, 2021

Although e-commerce gets all of the attention, the past two decades of technological change have transformed every aspect of the retail business — from planning, inventory, pricing, and promotions — all the way down to customer service and the in-store experience. Customer experience optimization.

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

BigCommerce

FEBRUARY 2, 2018

It’s all part of our work to improve our customer experience as much as we can.”. We believe that you can grow a business as a community of people, with artful attention to detail and the customer experience, and get continuously better at the same time. Protecting Customer Data. Enable Apple Pay Now.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Payments 419

SellBrite

MAY 13, 2019

And providing a better standard of customer experience will never not be a challenge to online sellers. Battling the stigma of the data collector is key for any ecommerce seller. The rapid load times and improved capabilities of PWA all point towards a tremendous improvement of customer experience.

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Mobile eCommerce Mobile eCommerce Social Media 117

Omnisend

APRIL 26, 2021

From its humble beginnings in easily deliverable and consumable things like books and DVDs, ecommerce has expanded to the point where consumers now feel comfortable purchasing pretty much anything online. Use Marketing Automation to Create a Personalized Customer Experience. What has driven this rapid shift in attitudes?

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Ecommerce Platforms

DECEMBER 28, 2021

Importing a menu into your sales environment is easy, and you’ll also be able to integrate with Facebook and Instagram for more cross-channel selling. This includes helping you to make reservations and bookings for customers online, enabling gift and loyalty cards, and so much more. Pricing ??. Straightforward pricing structure.

Payment Services 104

Payment Services Payments POS lightspeed 104

Dynamic Action

SEPTEMBER 11, 2017

DynamicAction’s Co-founder and Chief Data Scientist recently penned How Amazon Does Data—And What you Can Learn From It — a retail strategy white paper containing 8 tactical lessons from Amazon’s playbook. Lesson #1: Form a complete view of the customer experience. Amazon’s operating model is centered on the customer.

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Operations Shipping Costs Retail Merchant Services 59

BigCommerce

NOVEMBER 28, 2017

Black Friday and Cyber Monday –– the two largest online selling days of the year — are in the books. You’ll also hear from 25 of this year’s most successful brands on which channels worked and what they did to grow sales more than 500% in each of their respective verticals. Which channels did they invest most in? Black Friday.

BigCommerce 415

BigCommerce Merchant Services Food and Beverages Small Business Retail 415

Ecommerce Platforms

MARCH 26, 2021

Booking functionality. You can take payments through more than 30 channels and create promotional coupons and gift codes. Agency: $44 per month: Everything on Team plus 4 websites, priority support via chat, phone, and email, access to dynamic pages with customer data, extensible widget builder. Reporting and analytics.

Payment Services 104

Payment Services Shipping Costs SEO Live Chat 104

Ecommerce Platforms

DECEMBER 23, 2019

The success of the entire system depends on how you capitalize on your customer interaction opportunities without compromising the corresponding customer experience. You get to run campaigns on channels like email, social media, live chat, phone calls, web conferencing, and self-service customer portals.

Social Media 129

Social Media Management Multi-channel Mobile 129

Retail TouchPoints

MAY 12, 2021

It closed down all channels except online, and put all its advertising dollars and social media initiatives into selling direct to consumers (DTC). These forays into multichannel enhanced the overall customer experience, improved conversion rates and added to Signet’s ability to meet customers whenever and however they chose to shop.

Jewelry 201

Jewelry Multichannel Retail Merchant Services 201

Ecommerce Platforms

OCTOBER 14, 2019

B2C ecommerce websites and businesses evolved quickly, leaving B2B portals far behind, and today, they provide a richer customer experience than most B2B ecommerce portals. Even Amazon began by focusing on books. And here's how I automated the process (this is just one B2B channel that you can use for gathering data and ideas.

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B2B eCommerce Payment Services Multi-channel 132

Retail TouchPoints

MARCH 18, 2021

Shoppers across demographics now routinely order their groceries online just as they already did their books, electronics, and apparel. What has emerged as a genuine concern, however, are the incontrovertible shortcomings in customer experience. What are the different “missions” that shoppers execute across channels?

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Fulfillment eCommerce Retail Subscription 175

Kissmetrics

JANUARY 6, 2021

Channels : A CRM has to collect customer information no matter where it’s coming from—talk, text, chat, social, and so on. If it can only connect with a limited number of the channels you use, information will be incomplete, and customer experience fragmented. The Different Types of Small Business CRM Software.

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Payment Services B2B Information Management 313

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. With current labor shortages threatening in-store efficiency, every staff member is critically important to the customer experience.

Payment Services 76

Payment Services Management Retail Omnichannel 76

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

Multi-channel retailing helps ensure retailers reach your audience wherever they are on their buyer’s journey, as well as their device preferences. For example, your sales associate won’t have to walk to the store entrance every time while a customer enquires about a product. Does it support multiple registers?

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POS Point of Sale Customer Retention Multi-channel 81