Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Companies with loyal customers understand their customers’ needs and deliver personalized experiences.

Shipping Costs 232

Shipping Costs Improvements Live Chat Retail 232

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. But this “new normal” requires retailers to have access to accurate inventory data — often across multiple channels, both in-store and online.

Shipping Costs 249

Shipping Costs Retail Omnichannel Supplies 249

Optimizely

AUGUST 16, 2018

Marketers already know data is key to success in B2C and ecommerce. But knowing it’s important and actually being able to utilize data are very different things. Unfortunately, complete and accurate customer data has been shockingly difficult to get your hands on in B2C marketing. A missed connection with your customer.

B2C 210

B2C Customer Data Omnichannel Marketing 210

Optimizely

MAY 27, 2020

The Zaius team spent most of the year’s second quarter building upon features that we released at the beginning of 2020, including On-Site Personalization, new Touchpoint Summary Reports, and our SMS & MMS solution. Well, you will now find the answers in our Engagement Report for SMS Touchpoints!

Improvements 195

Improvements Customer Recommendation Omnichannel 195

RETAIL MANAGEMENT SOFTWARE

MARCH 26, 2024

Leverage digital marketing channels to promote your spring-themed promotions and reach a wider audience. Utilize customer data and insights to tailor your marketing efforts and promotions to individual interests. Consider launching sales events centered around key spring holidays like Easter and Mother’s Day.

Retail 77

Retail Outdoor Omnichannel Presentation 77

Optimizely

APRIL 28, 2017

As shoppers move away from traditional brick-and-mortar stores and are increasingly found on digital channels , brands need to figure out how to best allocate their annual marketing budget to accommodate this surge. And their more conservative approach paid off – Internet Retailer reported that despite only using 8.2%

Omnichannel 170

Omnichannel Internet Retail Channel eCommerce 170

Retail TouchPoints

JUNE 11, 2021

Offering omnichannel shopping experiences requires real-time updates and a tech stack that works together in the background to power each leg of the buyer’s journey. Retailers must look for the right technology that will streamline their operations and improve the customer experience, which can ultimately increase brand loyalty and revenue.

Payment Services 196

Payment Services Payments Retail Sporting Goods 196

Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. The push toward omnichannel retail isn’t going away either.

eCommerce 277

eCommerce Omnichannel Channel Department Stores 277

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. While this was good news for brands that had or could set up ecommerce channels, it may have accelerated and intensified The Amazon Effect. Amazon set the bar.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

AUGUST 15, 2022

But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Despite their investments, there are a few gaps and opportunities for improvement.

Customer Loyalty 213

Customer Loyalty Customer Retail Shipping Costs 213

lateshipment

JANUARY 17, 2023

Customized experiences are the need of the hour for customers who expect brands to know about them and provide experiences that are tailor-made for them, i.e customers expect a personalized experience at every channel and touchpoint. Omnichannel experience will be play a huge role in offering customer convenience.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Sailthru

MARCH 8, 2018

As the world’s largest retailer and online retailer go head to head in a battle of Goliath and Goliath, one thing is clear: Omnichannel has become the white whale for retailers. Technology has created a complex customer journey. How can a brand master the omnichannel experience? Personalization and omnichannel.

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

GetElastic

NOVEMBER 8, 2022

While investing further in technology during a downturn sounds counterintuitive, a recent McKinsey report talked about why that’s a winning strategy. It instead reimagines business through an omnichannel-first lens. The good news is that reimagining your business through an omnichannel-first lens isn’t as difficult as it sounds.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

Retail TouchPoints

AUGUST 14, 2020

Panelists shared insights from the Salesforce Shopping Index , which collected responses from more than one billion consumers worldwide, and the annual Sixth Edition: State of Marketing Report , which was released this May. Artificial intelligence (AI) is a critical component of successful digital and customer transformation.

Webinar 272

Webinar Consumer Payments Marketing 272

Smile.io

MAY 15, 2024

   Consider these scalability factors when choosing an ecommerce platform: Omnichannel compatibility —As ecommerce stores scale, new sales channels emerge. Shopify Plus and POS are great options for omnichannel commerce.  report buying things online using a smartphone. Are you funny? Motivating?   

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Kissmetrics

JANUARY 17, 2022

Most marketers use the strategy on multiple channels. The point of personalized marketing is to understand your customers more and how they like to communicate so you can better engage them in the busy online world. Segmentation helps brands to understand their customers better and target their products accordingly.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

NOVEMBER 6, 2023

As consumers turned to ecommerce during the pandemic (in droves), the “death of the mall” was widely reported. Census Bureau reports first-quarter 2023 ecommerce sales at $272.6 The pandemic did change shopper behavior, with many sticking with buying goods online and impacting physical stores once it subsided. In fact, the U.S.

Omnichannel 305

Omnichannel Social Media Channel Mobile 305

Ecommerce Platforms

JULY 9, 2022

Manage inventory across multiple sales channels and locations. Customer loyalty programs with distinct customer profiles. Tracking for cash flow, sales, finance, and product use, as well as other reports. Unlimited support for staff members who can also use your system, with custom staff permissions and role types.

POS 180

POS Shopify Payment Services Shipping Costs 180

Groove

MARCH 3, 2022

Data-driven decision making involves businesses taking advantage of the statistics, metrics and data that they have available to direct their business decisions. Utilizing business intelligence metrics based on company and customer data allows businesses of all kinds to make smarter decisions internally and externally.

Merchant Services 195

Merchant Services Subscription eCommerce Reference 195

Omnisend

MAY 31, 2023

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It’s known for its data-driven approach to improving customer experiences. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications. Omnisend G2 rating : 4.5/5

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78

Omnisend

MARCH 29, 2021

According to Shopify’s Fashion Industry Report , the fashion industry will reach a whopping $713 billion by next year. Try Omnisend free for 14 days and use marketing automation to create a better customer experience! Omnichannel Fashion Ecommerce. Omnichannel marketing is only a few clicks away! START YOUR FREE TRIAL.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

Ecommerce Platforms

JANUARY 12, 2021

NetSuite groups data sets into expandable interfaces known as “portlets”. Like KPIs, Metrics and Scorecards, revenue, customer data, or invoice-related data. You can customize the calculations and relevant data sets to display or use NetSuite’s preset formats. Business Service Automation. Order Management.

Payment Services 118

Payment Services Merchant Services Shipping Costs Payments 118

Algopix

JULY 13, 2023

Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities. This includes storing customer profiles, contact information, purchase history, and communication logs.

Payment Services 78

Payment Services eCommerce Management Customer 78

Sailthru

APRIL 21, 2023

Shopping is now an omnichannel, 24-hour-a-day experience that spans mobile, SMS, in-app purchases, social media channels, and digital wallets. As the gaming industry exploded in the last decade, the retail industry was also being turned on its head. billion by 2026. billion by 2026. What Can Gaming Do For Retailers?

Retail 78

Retail Games Social Media Download 78

Omnisend

MAY 31, 2023

It’s a robust SMS platform offering valuable customer data. But SMS is not the only channel that Omnisend supports. One of Omnisend’s strong points is that you can combine SMS, email, and push notifications for an optimal omnichannel marketing experience that drives sales. Why is Twilio a better alternative?

Multi-channel 88

Multi-channel Shopify Omnichannel eCommerce Platforms 88

ROI Revolution

JULY 13, 2021

In this report , uncover full-funnel strategies, an in-depth analysis of programmatic ad types, & more to unravel the mysteries behind programmatic. Claim your copy so you can profit off of this channel’s meteoric rise. How Programmatic Advertising Works Across Marketplaces.

Customer Data 78

Customer Data Supplies Omnichannel Channel 78

Optimizely

MAY 15, 2018

That’s why we’ve picked out the IRCE sessions that are must-sees for any B2C marketer, whether you’re focused on merchandising, marketplaces, omnichannel, design, or search. As you sell on multiple channels, you have to keep a close eye on inventory and fulfillment along. Tuesday: June 05. What’s Next: Social. 3:30 PM – 3:50 PM.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

PERQ

NOVEMBER 14, 2022

They were talking about concepts we’re passionate about here at PERQ, including: the Renter’s Journey, lead source attribution, and omnichannel prospect engagement. Kelley challenged the audience, “Let’s broaden our roles to leading to customer experience, which goes across more touchpoint than ever before.”

Multichannel 69

Multichannel Omnichannel Technology Channel 69

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

SEPTEMBER 28, 2021

“In our Rise of the Responsible Marketer report, we found that 75% of [consumers surveyed] said brands could do more to ensure the safety of their data. You have to first earn their trust before you can benefit from their business.”. As Privacy Concerns Mount, Transparency and Communication Are Key.

Consumer 269

Consumer Customer Experience eCommerce Technology 269

Omnisend

MAY 5, 2021

BOPIS works particularly well within an omnichannel strategy , so after choosing the right ecommerce platform to host your store, you can look into a marketing platform that offers advanced omnichannel capabilities. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Ecommerce Platforms

MARCH 8, 2023

LiveChat is a leading solution for companies investing in the future of customer service. The powerful platform ensures companies can connect with their customers anywhere, using omnichannel messaging. Through a unified inbox, LiveChat helps all of your agents to keep track of conversations from multiple platforms in one place.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MARCH 4, 2023

LiveChat is a leading solution for companies investing in the future of customer service. The powerful platform ensures companies can connect with their customers anywhere, using omnichannel messaging. Through a unified inbox, LiveChat helps all of your agents to keep track of conversations from multiple platforms in one place.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Optimizely

OCTOBER 9, 2017

The experts all agree: omnichannel marketing is key to success in ecommerce. That’s why it’s so surprising that the majority of B2C marketers have yet to achieve a true omnichannel ecommerce experience. If you’re behind on your own omnichannel strategy, this should comfort you somewhat. By the numbers. What’s behind this trend?

Omnichannel 236

Omnichannel B2C Marketing Channel 236

Omnisend

SEPTEMBER 9, 2021

In this article, we’ll explore insightful sources of ecommerce data and discuss the various types of analytics and reports. But first, let’s look a little deeper into the vast benefits of making data-driven decisions in your business. Which channels do they prefer to be reached on? At what times? Segmentation.

eCommerce 148

eCommerce Customer Retention eCommerce Analytics Improvements 148

Ecommerce Platforms

MAY 3, 2023

On top of all that, Shopify Plus customers also get access to beta programs early, so they can test out new features before they’re available to most other Shopify users. Wholesale channels for selling Another great feature you can only get from Shopify Plus, is access to a wholesale channel. Online transaction fees start at 2.4%

Shopify 104

Shopify Merchant Services Shipping Costs Payment Services 104

Ecommerce Platforms

FEBRUARY 23, 2021

Wholesale channels. Large community : You’ll have no problem finding experts to help with your omnichannel Magento experience. With any self-hosted platform, you’ll often swap support for customization options. With customer data reports, you’ll have no problem collecting insights into the behavior of your customers.

eCommerce Platforms 118

eCommerce Platforms Merchant Services Shipping Costs eCommerce 118