Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Those who are not only surviving, but thriving, in today’s complicated retail landscape understand that consumers don’t look at shopping as “I’ll buy this online and that in a store.” Census data.

Customer Experience 68

Customer Experience Payment Services Customer Payments 68

Retail TouchPoints

JANUARY 4, 2021

In the coming years, this booming online retail industry is set to be revolutionised by high-performance technology that’s more commonly associated with video games than digital shopping: implementing high render 3D graphics is one of the driving forces. The companies that stay ahead of the curve are seeing huge benefits to their businesses.

Retail 257

Retail Merchant Services Online Retail Department Stores 257

Retail TouchPoints

JANUARY 28, 2021

Neiman Marcus Group (NMG) is making big moves to adapt to changing consumer behaviors, with strategic investments in talent, merchandising, technology and supply chain to reshape the Neiman Marcus and Bergdorf Goodman customer experience. 1, reporting to van Raemdonck.

Supplies 147

Supplies Customer Experience Technology Omnichannel 147

Retail TouchPoints

MARCH 22, 2022

If Amazon is using that technology, we should be using that technology,” said the Prosper keynote speaker, Koffee Kult Founder and President James Mardis, who launched his artisan coffee brand on Amazon in 2014. Online channels also offer more nuanced customer feedback than ever before.

Small Business Retail 287

Small Business Retail Retail Shopify eCommerce 287

Retail TouchPoints

FEBRUARY 28, 2022

It found that 67% of consumers believe that the best shopping experiences of the future will incorporate both human and digital channels. Even the most commoditized of traditional shopping experiences — the supermarket — always has counters for specialty items where people can interact with staff to get exactly what they want.

Department Stores 262

Department Stores Jewelry Fulfillment Arts 262

Teamwork Retail

MAY 29, 2019

Growth in national wealth, advances in technology, and the continued exploitation of the New World led to the rise of a merchant class in Europe. As advances in technology such as the railroad and steam ships improved logistics, an ever-growing assortment of products and inventions were available. Retail Embraces Technology.

Merchant Services 70

Merchant Services Payment Services Retail eCommerce 70

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. Providing an excellent online shopping experience is even more important than the quality of the product or service, per nearly two thousand businesses in a recent SuperOffice survey. US consumers spent 32.4

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Teamwork Retail

MAY 29, 2019

Growth in national wealth, advances in technology, and the continued exploitation of the New World led to the rise of a merchant class in Europe. As advances in technology such as the railroad and steam ships improved logistics, an ever-growing assortment of products and inventions were available. Retail Embraces Technology.

Merchant Services 48

Merchant Services Payment Services Retail eCommerce 48

Teamwork Retail

MAY 29, 2019

Growth in national wealth, advances in technology, and the continued exploitation of the New World led to the rise of a merchant class in Europe. As advances in technology such as the railroad and steam ships improved logistics, an ever-growing assortment of products and inventions were available. Retail Embraces Technology.

Merchant Services 48

Merchant Services Payment Services Retail eCommerce 48

Steve Dennis

JUNE 28, 2018

The moderate department store sector has been struggling for some two decades; first losing share to category killers and discount mass merchants, then to off-price retailers and now, increasingly, to Amazon. Since 2008, department stores’ share of total retail has sunk from 2.8% to about 1.7%.

Retail 76

Retail Department Stores eCommerce Workshop 76

Retail TouchPoints

OCTOBER 21, 2020

To that end, both Cody and Dennis pointed to malls’ need to revitalize their experiences by combining food, entertainment and partnerships with new, exciting brands — especially those in the digitally native direct-to-consumer (DTC) realm.

Sporting Goods 162

Sporting Goods Retail Omnichannel Consumer 162

Steve Dennis

JANUARY 9, 2018

The department store space is a great example. Moreover, large, well capitalized companies will take advantage of asset “fire sales” or technology plays to complement their skills and accelerate their growth. Honey, I shrunk the store. “Cool” technology underwhelms. Consider yourself warned.

eCommerce 102

eCommerce Retail Multi-channel Channel 102

Sailthru

MARCH 8, 2018

Technology has created a complex customer journey. Brands must have seamless integrations between channels and expedited shipping options. They should also utilize cutting-edge technology that adds to the customer experience, such as augmented reality features in apps. Who’s winning?

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

lateshipment

OCTOBER 16, 2020

Digital transformation (Brick-to-Click) – A recent report by IBM states that the pandemic has accelerated the shift to digital shopping by roughly 5 years; the same report also indicates that by 2020, department stores will decline by 60% while e-commerce will grow by nearly 20%. The future present is online.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

Kibo

MARCH 17, 2023

Flexible fulfillment enables retailers, manufacturers, and distributors to quickly pivot fulfillment strategies based on consumer trends and efficiently fulfill customer orders through a variety of channels, such as in-store, online, and marketplaces.

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

ROI Revolution

OCTOBER 7, 2022

Ensuring consistency throughout any messaging that you test across multi-touch campaigns and various channels is important for a seamless customer experience – and helps to cut out unnecessary confusion that can detract from your presence in-market. 2022 Holiday Ecommerce Trends. The shopping season will be longer.

eCommerce 78

eCommerce Payments Payment Services Mobile 78

Optimizely

AUGUST 27, 2019

How AI Continues To Change Omnipresent Omni-Channel Strategies. But Fleet Feet VP of Digital and Franchise Operations Jason Jabaut keeps it pretty straightforward when it comes to futuristic technology. . So many Zaius customers sharing their stories at #eTailBoston ! I don’t really use the word [AI],” he said. . “We

Channel 150

Channel Department Stores B2C Recommendation 150

Payoneer

OCTOBER 22, 2018

Keeping the customer front and center pays off in your bank account. Becoming customer-centric requires more process than philosophy. Providing multilingual support is another way of being available for your customers in different regions. This is where a multi-channel helpdesk that organizes customer conversations can help.

Customer 36

Customer Multi-channel Omnichannel Department Stores 36

Retail TouchPoints

MAY 5, 2021

Trend 1: Fully integrated communications technologies streamline experiences for optimal convenience. When the pandemic hit, the immediate falloff of customers being able to purchase items in-store accelerated technology adoption for greater ecommerce capabilities, new digital initiatives and even remote working for support staff.

Multi-channel 197

Multi-channel Retail Technology Sporting Goods 197

Blue Acorn

JULY 20, 2017

What role will physical retail stores play in consumer buying, and how will they have changed? I see large retail spaces (malls, department stores, etc) turning into co-op spaces for niche brands – almost like a market or expo for brands to feature their products. AddShoppers Cofounder Chad Ledford. Lasting Thoughts.

eCommerce 65

eCommerce Shipping Costs Retail Shipping 65

BigCommerce

MAY 4, 2018

Marketing, IT and development teams all block hotel rooms near one another, jetting off to hear what’s new and what’s next in their channel before heading out for drinks and dinner that night. A few years ago, the team decided to launch a direct-to-consumer channel. IRCE is the who’s who of ecommerce – and it doesn’t discriminate.

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

RTP blog

APRIL 4, 2018

RevTech , a venture accelerator focused on developing early-stage retail technology companies, is hosting its 11 th semi-annual Tech Trends in Retail event in the flagship Neiman Marcus store in Dallas on April 5. I am pleased to see that a group of venture capitalists can appreciate the value of innovation that isn’t technology-based.

Events 150

Events Technology Food and Beverages Retail 150

Retail TouchPoints

SEPTEMBER 9, 2020

The laggards are those we now read about in the headlines as entering bankruptcy, with large department stores often mentioned. It is also where technology comes into play. billion worth of displays will be purchased globally through the pro AV channel by retailers this year. AVIXA estimates show $5.9 billion in 2021.

Retail 190

Retail eCommerce Department Stores Technology 190

365 Retail

MARCH 7, 2023

Qlik ® today announced that the UK’s largest family-owned department store, Fenwick , has adopted Qlik Cloud ® , to advance its analytics capabilities and empower more employees at the company to use data in their day-to-day roles.

Department Stores 67

Department Stores Supplies Customer Experience Fashion 67

Kibo

OCTOBER 1, 2022

We had a slew of speakers covering everything from digital transformation and customer experience to order management and omnichannel journeys. Ace Hardware’s Digital Transformation Leads to Award Winning Omnichannel Experience. Below highlights a few of our sessions and the key themes from the event. Hall of Fame.

Subscription 62

Subscription Department Stores Omnichannel Retail 62

Kibo

APRIL 14, 2022

Headless commerce is a technology approach that decouples the front-end presentation layer—your digital storefront—from the back-end transaction layer which houses your product data, customer information, and functionality. what your customers see/use) from the back-end functionality and data layers.

eCommerce Platforms 62

eCommerce Platforms Omnichannel Fulfillment Payments 62

iVend

MARCH 14, 2022

Optical retail straddles two worlds – optical retail stores are part medical practice, with prescription lenses, and part fashion retailer, selling designer frames and sunglasses. Multiple channels mean the target audience can engage more frequently, and from anywhere.

Omnichannel 98

Omnichannel Retail Channel Customer Retention 98

OrderDynamics

MARCH 21, 2019

By sector, the study found that closing stores dropped web traffic by: -9.5% Fashion and Apparel. 7.9% Department Stores. In one dire case, closing stores for one merchant resulted in a 77% drop in web traffic. It is about how click and collect solutions work together with stores, that counts. Disastrous.

Retail 55

Retail eCommerce Home Furnishings Online Retail 55

OrderDynamics

OCTOBER 12, 2017

Mass merchandisers, convenience stores and supermarkets are leading net store growth. However, specialty soft goods and department stores are experience the most closings. Retailers need to invest in technologies to ensure inventory levels are accurate. IHL recommends starting with a hybrid cloud approach.

Retail 50

Retail Mobile Department Stores Fulfillment 50

Steve Dennis

FEBRUARY 5, 2023

But the role of the store continues to evolve dramatically and brick-and-mortar locations that cannot demonstrate a clear reason for being are becoming increasingly irrelevant (see moderate department stores, Bed, Bath & Beyond, et al). The hybridization of retail steals the crown from omni-channel. Disruptor reset.

Retail 88

Retail Merchant Services Channel eCommerce 88

Steve Dennis

JANUARY 13, 2018

As I was SVP of strategy, business development & multi-channel marketing for the Neiman Marcus Group from 2004-08 (most of that time reporting to then CEO Burt Tansky) I have a somewhat unique perspective on what requires intense and urgent focus. seem to value the core elements of the luxury department store experience.

Payment Services 92

Payment Services Multi-channel Workshop Payments 92