Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors?

Supplies 224

Supplies Arts Customer Loyalty Fulfillment 224

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. Customer support. Operations. Competitive pricing.

Customer Loyalty 324

Customer Loyalty Operations Improvements Customer Experience 324

Retail TouchPoints

JULY 20, 2021

Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels. According to the 2021 Retail TouchPoints Customer Loyalty Benchmark Survey , 58% of retailers gained new ecommerce customers as a result of the pandemic.

Customer 298

Customer Customer Loyalty Reference Channel 298

Retail TouchPoints

SEPTEMBER 14, 2022

The pandemic not only dramatically altered the way consumers shop, it altered the way retailers operate. It is now more crucial than ever for retailers to rethink the way they are looking at user experiences and customer journey mapping in order to drive personalization at scale without breaking the bank.

Retail 275

Retail Social Media Presentation Customer Loyalty 275

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 220

Shipping Costs Improvements Live Chat Retail 220

Smile.io

MAY 15, 2024

Scaling a commerce business is increasing revenue without a significant increase in operating costs. There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. Cost optimization has become more important, but those digital channel costs are higher than they were before,” he said. “

eCommerce 295

eCommerce Shipping Costs Channel Operations 295

ESW

MARCH 5, 2024

It also provides consistent and convenient service across physical and online channels throughout the purchase journey. It gives customers the visibility they expect into inventory, flexible order options and uniform pricing regardless of where they shop. Let’s look first at how omnichannel benefits and delights shoppers.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Retail TouchPoints

JANUARY 24, 2023

More brands are activating their first-party data beyond their owned and operated ad inventory on channels like connected TV, programmatic video and display, social, email and even direct mail, using in-store shopper and/or ecommerce transactional point-of-purchase data.

Social Media 234

Social Media Channel Customer Loyalty Banking 234

Retail TouchPoints

JULY 14, 2023

It’s still early days, but AI advancements have the potential to fundamentally change ecommerce operations by drastically improving order fulfillment practices and bridging the ever-significant personalization gap forming between the online and offline realms. The possibilities appear to be endless.

eCommerce 204

eCommerce Order Fulfillment Fulfillment Multi-channel 204

retailnext

AUGUST 15, 2019

The challenge for many retailers is not only to be accessible on many channels or touchpoints, but for those channels to deliver a consistent and integrated service quality – as this significantly impacts shopper satisfaction and customer loyalty, and serves many other benefits for the brand.

Customer Loyalty 40

Customer Loyalty Payment Services Customer Live Chat 40

Retail TouchPoints

FEBRUARY 15, 2022

Long-term, I predict that ultra-rapid delivery of fresh produce from geographically strategic farming operations will become the de facto market model, decentralizing production and personalizing product assortments. The supply chain crisis means an out-of-stock crisis for grocers, and empty shelves means unhappy and disloyal customers.

Shipping Costs 312

Shipping Costs Payment Services Multi-channel Mobile Payments 312

Retail TouchPoints

SEPTEMBER 18, 2023

Two key examples: Opening up its successful ecommerce platform to third-party sellers, and then taking the tech and infrastructure it had painstakingly developed for its own ecommerce operation and offering it to those sellers as a service.

Payment Services 318

Payment Services eCommerce Shipping Costs Multi-channel 318

Retail TouchPoints

OCTOBER 29, 2021

As shoppers were content with receiving customer service in real time from human retail assistants, chatbots and AI-powered virtual assistants were relegated to basic CX tasks such as recording customer feedback or for advertorial push notifications. Digital stores and ecommerce platforms ushered in the era of digital shopping.

Customer Loyalty 205

Customer Loyalty Recommendation Supplies POS 205

Retail TouchPoints

JULY 26, 2022

We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value. Physical Stores will Drive Growth Across all Channels. Up to 60% of digital orders are now influenced by the store – whether demand is generated or fulfilled.

Shipping Costs 283

Shipping Costs Gifts Fulfillment Consumer 283

UpSellIt

JULY 13, 2023

By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. An omnichannel retail strategy connects numerous channels and touchpoints to provide customers with a seamless shopping experience. What is Omnichannel Retailing?

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

ESW

OCTOBER 2, 2023

Retailers and brands with DTC ecommerce channels often look to international markets to grow customer bases and revenue. However, this presents a unique set of challenges, particularly when it comes to global customer service. And yet customer service plays a pivotal role in shaping the success of a retail business.

Payment Services 154

Payment Services Customer Payments Omnichannel 154

Retail TouchPoints

FEBRUARY 17, 2023

And then how do I build a media plan that’s well thought out and strategic that follows where our customer is spending their time online?’” Lesson 2 Transparency and alignment are key to agile marketing operations: Marketing strategies and investments need to change at the speed of the customer.

Marketing 283

Marketing Customer Loyalty Omnichannel eCommerce 283

OrderDynamics

APRIL 10, 2018

Advanced Omni-Channel: Hub and Spoke. Ok, you have your omni-channel retail systems running. But, you now need to think about more advanced omni-channel options – to make your retail business truly effective. For example, have you started thinking about an advanced hub and spoke model for your operation?

Channel 48

Channel Shipping Costs Shipping Order Fulfillment 48

retailnext

MARCH 10, 2020

Instead, take the time to assess your existing customer base and target market and determine the most effective channels for marketing your business. Don’t get caught up thinking of every possible customer; focus on the two or three audiences that will be the most likely to make a purchase. SEO (Organic Search).

Channel 64

Channel Small Business Retail Social Media Marketing 64

Dynamic Action

FEBRUARY 16, 2024

AI-powered retail technology can help retailers make sustainable choices, from inventory management to understanding customer preferences. Implementing AI-driven solutions allows retailers to enhance brand reputation, increase customer loyalty, and drive practices that benefit both business and the environment.

Retail 62

Retail Customer Loyalty Technology Fashion 62

Retail TouchPoints

SEPTEMBER 29, 2022

Where the two sides do meet is with nearly all the senior retail executives agreeing that today’s consumer expects retailers to operate in a more sustainable way. But operating sustainably isn’t just about meeting consumer expectations — there are industry and business practices to fulfil too. There’s Also Legislation to Consider.

Retail 336

Retail Fashion Supplies Apparel 336

Smile.io

FEBRUARY 12, 2024

Email marketing surpasses all other marketing channels in driving purchases. Let’s explore five steps for using email to nurture interest and win customer loyalty.  Loyalty & Reward Program Insights from Smile.io Build loyalty with first-time customers by enabling email marketing signup at checkout.

eCommerce 79

eCommerce Marketing Customer Loyalty Multi-channel 79

Retail TouchPoints

MARCH 29, 2022

They want to deeply transform engagement and have more personalized relationships, gain the ability to measure at each point of contact, improve the efficiency and effectiveness of their campaigns and create long-term customer loyalty. Increase Revenue in New Channels.

Customer 202

Customer Channel Technology Improvements 202

Wiser

JANUARY 8, 2024

In the pursuit of competitive pricing and high customer satisfaction, these checks must be accurate, efficient, and consistent across all locations. While essential to the retail operation, in-store price checks bring their own set of hurdles.

Operations 141

Operations Technology Mobile Customer Experience 141

Wiser

NOVEMBER 29, 2023

These activities can be targeted at channel partners with incentives to encourage stocking and promotion of products, or they can be aimed directly at the consumer. Loyalty Programs: These are designed to reward repeat customers, foster customer loyalty, and encourage continued business.

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

Retail TouchPoints

AUGUST 23, 2023

Brands that stay nimble and ready to adapt to changing consumer habits and expectations have an advantage in earning customer loyalty. Brands can cultivate consumer devotion by offering a mix of emotional and rational benefits and a personalized customer experience that is seamlessly efficient and enjoyable across all channels.

Travel 198

Travel Clothing Technology Customer Loyalty 198

OrderDynamics

FEBRUARY 21, 2018

Are Retail Executives out of Omni-Channel Touch? First of all retail executives, let’s get the definition of omni-channel retail out of the way. Omni-channel retail is a seamless shopping experience offered to customers who shop across different retail channels. OrderDynamics Omni-1000 Research. of US, 23.5%

Channel 50

Channel Retail Definition Technology 50

Algopix

OCTOBER 21, 2023

By understanding CLV, you can tailor your marketing and customer service strategies to maximize the value of each customer. Operational Metrics Efficient operations are the backbone of any successful eCommerce business. Monitoring operational KPIs ensures smooth order processing and customer satisfaction.

Shipping Costs 119

Shipping Costs eCommerce Customer Retention Social Media 119

Smile.io

MAY 22, 2020

Create a constant forum for communication In the age of social media, a potential customer can discover you on a number of online channels. Social media and unique marketing strategies allow you to own the customer journey whatever way you like!

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

Smile.io

MARCH 8, 2024

There have been shopping channels since the 1980s, but then the internet came along, and ecommerce hasn’t slowed down since.  The State of Ecommerce Customer Loyalty in 2023 Discover key loyalty and retention findings from Smile Rewards’ dataset with this report on the state of ecommerce customer loyalty in 2023.

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

Retail TouchPoints

AUGUST 11, 2022

Many brands launch gift card programs for all the right reasons: incremental sales, new customer acquisition, brand recognition and to build customer loyalty. All these laws must be considered in your customer service, operations and fulfillment procedures or your program runs the risk of a costly lawsuit or state action.

Gifts 238

Gifts Payment Services Payments Multi-channel 238

365 Retail

JUNE 7, 2023

With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences. reach more consumers, while enriching advertising campaigns through insights on cross-channel behaviour, data science scores, and content affinities.

Customer Experience 71

Customer Experience Customer Customer Data Customer Loyalty 71

Groove

MARCH 24, 2022

Because all digital marketing agencies function differently, we’re sharing how we operate and insights from our standpoint. Groove operates using a variety of services. Our marketing team executes customized strategies, like email automation and video webinars, to increase conversions and customer loyalty.

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

lateshipment

APRIL 28, 2024

So, if you’d like to stay noticed by your prospective customers, you have no option but to put your focus to improving customer experience. Not just your peers, but even customers will agree with it. CX makes or breaks customer loyalty. TLDR: In a rapidly evolving marketplace, stagnation is not an option.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

JUNE 10, 2021

At GameStop, Wilke now oversees growth strategies and marketing, with a focus on increasing customer loyalty and growing the reach of Power Up Rewards and Game Informer. He also works with other company leaders on initiatives that include expanding the company’s use of customer insights and metrics to optimize channel marketing.

eCommerce 149

eCommerce Customer Loyalty Games Fulfillment 149

365 Retail

NOVEMBER 23, 2021

This issue has been exacerbated by channel and device ‘black holes’ in identification. More than a quarter (28%) of marketers have issues identifying shoppers when they visit the site using different devices, while 26% struggle to recognise customers when they move from one channel to another – from app to website, for example.

Marketing 98

Marketing Customer Customer Loyalty Channel 98