Ecommerce Platforms

AUGUST 22, 2022

Are you considering adding a customer support module to your online store? Platforms like Richpanel include more than a chat box; with features for multichannel communications, customer portals, and workforce management, you’re able to improve upon several areas of your business with one app. Customer Self-Service Portal.

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

BigCommerce

JULY 18, 2019

You’re watching a basketball game on your favorite sports app. Your favorite player hits a game winner. You celebrate on…

Channel 258

Channel Games Customer eCommerce Technology 258

Algopix

AUGUST 12, 2023

As seasoned Amazon sellers, we understand the importance of quality insights and valuable resources to elevate your FBA game. This guide unveils the crème de la crème of YouTube channels tailored for Amazon FBA sellers. Expert Insights : Experts, industry leaders, and successful Amazon sellers often host Reputable YouTube channels.

Channel 114

Channel eCommerce Multi-channel Information 114

Retail TouchPoints

SEPTEMBER 22, 2022

As the luxury platform celebrates its fifth anniversary, Alibaba has introduced a host of new ways for customers to engage with luxury brands on Tmall, including AR and XR (extended reality) experiences, exclusive products that can only be accessed through a digital “Meta Pass” and a host of virtual avatars, mascots and events.

White Paper 230

White Paper Customer Multi-channel Fashion 230

Retail TouchPoints

OCTOBER 27, 2021

One of the biggest challenges in marketing is quantifying the influence of each customer touch point. Even marketing teams that can map the entire customer journey have trouble identifying the exact moment or event that compelled a prospect to become a customer. Game Theory Meets Attribution.

Multi-channel 291

Multi-channel Games Retail Social Media 291

Bryan Eisenberg

JANUARY 27, 2016

Let me tell you a story about how dynamic pricing issues and lack of cross-channel awareness created a negative message for a leading retail brand. My daughter was desperate, in the way only a fourteen year old can be, to purchase the Logo board game for her best friend’s birthday. She searched everywhere for it on her phone.

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Channel Customer Demo Games 157

Retail TouchPoints

DECEMBER 13, 2021

When many of our customers think of Google, they think of Google at large — Ads, Shopping, Maps or GPay. For example, Albertsons is leveraging Google Maps capabilities to enable omni-shopping services that put Albertsons closer to the customer and offer a service that connects you back to their store.

Channel 182

Channel Omnichannel Retail Merchant Services 182

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2020

While brick and mortar stores still play a strategic role in this market vertical, online shopping has skyrocketed, and with $294 billion expected in online home furnishing sales by 2022, retail store owners can no longer afford to miss out on the opportunity to ramp up their cross-channel game plans. What is cross-channel retailing?

Channel 61

Channel Games Payment Services Shipping Costs 61

Retail TouchPoints

JANUARY 2, 2024

Ikea Retail (Ingka Group) has seen “game-changing” results since employing artificial intelligence-powered demand sensing technology. AI has been a game-changer for us, making our routine tasks easier with the use smart models,” explained Parag Parekh, Global Chief Digital Office (CDO) for Ikea Retail (Ingka Group) in a statement.

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Improvements Games Technology Article 246

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online.

Customer Experience 294

Customer Experience Customer Omnichannel Social Media 294

365 Retail

MARCH 22, 2022

Gamification has become a key component of major UK retail brands’ loyalty schemes – the M&S Sparks scheme, where swiping customers have an opportunity to win their shopping basket (one every day in every store), and the new Asda Rewards programme, offering shopping missions, are prime examples of current offerings in the market.

Games 72

Games Retail eCommerce B2B 72

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. Globally, consumers are downloading more apps than ever before, yet retention of those new app customers is an ongoing issue.

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Retail Customer Loyalty Games Reference 300

ROI Revolution

AUGUST 7, 2023

More and more customers have started using Amazon as the first step in their purchase journey due to its vast selection, in-depth product pages, and trustworthy reviews. Customers who are exposed to multiple ads see purchase rates increase exponentially with each additional exposure.

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Channel Social Media Games Customer 78

Retail TouchPoints

APRIL 9, 2024

Advertisers already have a healthy appetite for games advertising: IAB’s latest study on games advertising found that 40% of advertisers plan to boost spending in this area over the coming year, making it the third-most popular channel for increased investment, after social media ( 47% ) and digital video ( 40% ).

Games 262

Games Customer Consumer Fashion 262

FastSpring

OCTOBER 19, 2021

Regardless of whether you believe that Epic Games or Apple won in the recent U.S. Our guest will be attorney Richard Hoeg, host of the 45,000+ subscriber Virtual Legality YouTube channel. Our guest will be attorney Richard Hoeg, host of the 45,000+ subscriber Virtual Legality YouTube channel. injunction, the ruling from U.S.

Payments 129

Payments Games Payment Services Webinar 129

Kissmetrics

OCTOBER 1, 2019

I didn’t want to rely on a channel that would cost me more next year and the year after because it could get so expensive that I may not be able to profitably leverage it in the future. This means that they are engaged and will likely to convert into customers. In other words, advertising will continually get more expensive over time.

Games 266

Games SEO Social Media Marketing 266

GetElastic

JUNE 11, 2021

Gone are the days of lengthy, complicated and expensive customizations. With composable commerce, this was simple and fast, resulting in a new revenue channel during an auspicious time for many companies. Harry: Composable commerce is a new approach that is game changing for companies.

Games 147

Games eCommerce eCommerce Platforms B2C 147

Sailthru

MARCH 16, 2020

There’s no question that Americans love video games; nearly 70% game on at least one device. And with thousands of games released every year, the choices for gamers are endless. But with all these choices comes increased competition, and video game brands have to work harder than ever to attract customers.

Games 78

Games Mobile Download Customer 78

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. It’s another to develop strategies and procedures that meet customer expectations without damaging revenue and profits. billion in sales in Q3 2020.”

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

SEPTEMBER 27, 2023

The Diversification of the Customer Journey Further highlighting the need for brands to take an always-on, conversational approach to their outreach (as opposed to the timed, tactical messaging of the past) is another staggering stat from the Infillion report — that consumers are influenced by 11 touch points on average before they make a purchase.

Social Media 296

Social Media Multi-channel Consumer Comparison Shopping 296

365 Retail

AUGUST 17, 2022

To remain competitive in today’s signal-saturated world, retail marketers need to deliver relevant, personalised content throughout the customer journey. Personalisation marketing tools rushed on the scene more than 15 years ago to help marketers more effectively engage with consumers in digital channels like web, social and mobile.

Games 59

Games Marketing Multi-channel B2C 59

Retail TouchPoints

NOVEMBER 21, 2023

The collaboration will engage fans throughout the NBA season, including at marquee events like the NBA All-Star Game, and Foot Locker will receive media exposure across platforms including on-court virtual signage and on NBA social channels. The retailer and the league have a collaboration history dating back to 1999. “We

Marketing 241

Marketing Events Games Channel 241

Retail TouchPoints

AUGUST 25, 2023

Mobile-targeted direct-to-consumer brands (D2C) brands reigned from 2010 to 2021, ushering in new ways to get in touch with their customers directly. Customers today know what they want as their decision-making happens online, but more than 85% of purchases are still predominantly made through wholesalers like Target, Walmart and more.

Retail 241

Retail Social Media Consumer Channel 241

Retail TouchPoints

OCTOBER 24, 2023

What better place than a defunct mall to explore the future of retail and customer engagement? It’s a lot more difficult now to just take a product, put it on the shelf, let it sit there and hope the customer picks it up and purchases it — a lot more of a brand needs to be built out of the store in addition to in the store. [In

Food and Beverages 261

Food and Beverages Workshop Games Consumer 261

Retail TouchPoints

OCTOBER 8, 2020

GameStop plans to expand its physical and digital video game offerings as well as enhance its retail technology infrastructure through the deal. As part of the agreement, GameStop will standardize its solutions on Dynamics 365, Microsoft’s portfolio of cloud-based business applications and customer data platform.

Games 245

Games Omnichannel Retail Subscription 245

Retail TouchPoints

AUGUST 19, 2020

But in reality, in the wake of COVID and the resulting shift to e-Commerce as the order of the day, retailers and brands outside of the Big Box set are scoring big wins with customers, and proving without a shadow of a doubt that they can thrive while remaining independent of giant e-Commerce marketplaces. . Data And Insights.

eCommerce 235

eCommerce Merchant Services Games Payment Services 235

Retail TouchPoints

JUNE 14, 2022

And just as the metaverse will change the way that we shop, communicate and socialize, it will also change how customer service is delivered. Like the physical world, goods and services sold and consumed in the metaverse are not immune to issues that require customer service to solve. Retail in the Metaverse, Today and Tomorrow.

Merchant Services 242

Merchant Services Customer Retail Presentation 242

FastSpring

NOVEMBER 18, 2020

For customers, the process of looking for apps to download usually takes place in one of the four leading app marketplaces; Google Play, Apple App Store , Windows Store, and the Amazon App Store. Epic Games wants to change a fundamental part of Apple’s App Store: how much commission they take and ultimately how much the marketplace earns.

Games 115

Games Merchant Services Payment Services Payments 115

Retail TouchPoints

APRIL 22, 2024

We had a customer walk into our first store in East Haven, Conn. I would go on the road with my dad to visit stores and help open new ones, so I learned a lot at a really young age about customer experience and service. And that’s exactly what happened. That’s actually how we started franchising. times a year.

Food and Beverages 222

Food and Beverages Gifts eCommerce Fulfillment 222

Retail TouchPoints

SEPTEMBER 25, 2023

New integrations with Snap , commerce media platform Criteo and TikTok now join the roster of Shopify’s channel ad partners, which already include Meta , Google and Pinterest. We’ve long said that commerce is not a zero-sum game. Shopify Audiences, which is currently available for U.S.

Shopify 239

Shopify Apparel Games Other 239

Kibo

APRIL 19, 2022

They create (or source), market, and sell their products directly to customers. D2C brands connect with customers using primarily digital channels and touchpoints like social media, eCommerce websites, mobile apps, SEO/paid search and email. The D2C Customer Journey. D2C’s reliance on digital channels is no accident.

Payment Services 127

Payment Services Customer B2C Social Media 127

Kissmetrics

JANUARY 26, 2021

Initially, they just wanted a way to talk to others in the gaming community. Screenshare allows you to communicate, watch videos, and, of course, play games. This means you can hit a message and reply to someone directly on your text channel. You’ll find this feature in the voice channel. Starting a Discord Channel.

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Channel Games Download Social Media 316

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. And the percentage of respondents that don’t sell on or operate marketplaces shrank this year, from 16% in 2022 to 9% in 2023.

Fulfillment 272

Fulfillment Shipping Costs Omnichannel Retail 272

Retail TouchPoints

FEBRUARY 9, 2023

Creating these unique customer journeys is easier said than done, especially for a retailer that touches so many varied consumer segments. “We’re The easy way to do it is to think about us first and just push our products, but that’s not really solving the customer problem.

Customer Data 189

Customer Data Customer Omnichannel Electronics 189

Retail TouchPoints

JANUARY 31, 2024

Lately, Intuit Mailchimp has been laser focused on solving our customers’ clustomer problem. In our recent survey with Edelman DXI , we found that customers are 87% more likely to click into an email if it’s personalized to them, and 71% of customers are more likely to purchase from a company that sends them personalized email.

Marketing 248

Marketing Customer Retention Shopify Social Media 248

ChannelAdvisor

MARCH 22, 2021

In 2000, when many brands were still heavily focused on traditional wholesale channels, one manufacturer saw a different kind of opportunity. . It was a great time to be ahead of the game, and the brand’s direct-to-consumer selling strategy worked well for more than 15 years. It started with an online store.

eCommerce 93

eCommerce Games eCommerce Platforms Multichannel 93

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

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Customer Payment Services Payments Other 136