Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 220

Shipping Costs Improvements Live Chat Retail 220

lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Create a customer loyalty program.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. Then the next day, we ‘popped up’ at Resorts World at the Fred Segal shop, where we took over a portion of the store to do a gifting suite and a Game Watch Party. Why do you think the brand resonates so much?

Fashion 232

Fashion Travel Multi-channel Games 232

Retail TouchPoints

JUNE 8, 2023

It’s designed to dig into the new channels and technologies driving the future of connected commerce. Finally, several sessions will reveal how Web3 can support brands in their quest to solidify customer loyalty. Some brands, such as Starbucks and Nike , are using Web3 as a vehicle to reimagine their loyalty strategies.

Technology 246

Technology Customer Loyalty Omnichannel Consumer 246

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business.

Merchant Services 244

Merchant Services Payment Services Payments Point of Sale 244

365 Retail

DECEMBER 20, 2023

Many companies gauge their performance by evaluating new client acquisitions or expanding their customer base. The larger the number of customers, the more successful they consider themselves a business. What is customer retention? What is customer retention? Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Retail TouchPoints

OCTOBER 29, 2021

As shoppers were content with receiving customer service in real time from human retail assistants, chatbots and AI-powered virtual assistants were relegated to basic CX tasks such as recording customer feedback or for advertorial push notifications. Even in 2019, 90% of all retail purchases took place in physical stores.

Customer Loyalty 205

Customer Loyalty Recommendation Supplies POS 205

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 61

Customer Retention Customer Customer Loyalty Merchant Services 61

lateshipment

SEPTEMBER 21, 2021

The Pivotal Role of Customer Support in Overall The Post-purchase CX. A staggering 40% of customer support issues are Shipping, Delivery, and Returns related issues occurring in the post-purchase phase of the customer journey. Customer Support Challenges During the Holiday Season. The verdict is clear.

Customer 130

Customer Shipping Costs Shipping Social Media 130

Retail TouchPoints

JUNE 27, 2022

How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales? Frontline sellers hold powerful influence over customer purchasing behavior. Studies indicate that 49% of online shoppers rely on influencers while making purchasing decisions.

Retail 260

Retail Recommendation Games Consumer 260

Smile.io

MAY 22, 2020

Valued at $523 billion, the beauty industry has scaled dramatically over the last decade, becoming more innovative and trend-focussed, with many brands finding unique ways to own the customer journey. Here are 5 ways to successfully build loyalty into your beauty brand: 1.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

lateshipment

JULY 31, 2023

Every e-commerce business has a unique value proposition that comes out from meticulously analyzing market gaps and caters to every need of the customer. Customer Retention: Keeping tabs on all the retention strategies of your customer users, you can outbid them on the bottom-of-the-funnel marketing too.

eCommerce 130

eCommerce eCommerce Marketing Marketing Social Media 130

SellBrite

FEBRUARY 9, 2018

In ecommerce, you live and die by what your customers and prospective customers believe to be true about you. A series of consistently bad customer experiences can put your company on a downward spiral that most business owners find incredibly difficult to escape from. Understand the Power of Customer Service.

Channel 93

Channel eCommerce Customer Live Chat 93

Retail TouchPoints

JULY 26, 2022

We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value. Physical Stores will Drive Growth Across all Channels. Up to 60% of digital orders are now influenced by the store – whether demand is generated or fulfilled.

Shipping Costs 283

Shipping Costs Gifts Fulfillment Consumer 283

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. Emeline Berlind: We know that value is top of mind for customers, especially now, but we’re focused on providing not just a transactional journey but an emotional one.

Consumer 212

Consumer Gifts Events Customer Experience 212

retailnext

MARCH 10, 2020

As a retail store owner or manager, you’re always looking for the best way to get new shoppers into your store and keep existing customers coming back for more. It’s tempting to try a little bit of every marketing method and hope that something, somewhere, will bring in more customers. Identifying Your Target Audience. Family status?

Channel 64

Channel Small Business Retail Social Media Marketing 64

ESW

MAY 17, 2023

Brands can and should consumerise B2B experiences and enable online business shopping that’s as easy and convenient as a DTC channel. Non-digital channels like ordering by phone and exchanging emails about purchase orders and invoicing are not just inefficient – they create unnecessary friction throughout the buying journey.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

Optimizely

AUGUST 23, 2018

But it’s no longer the only game in town. While you should still be selling on Amazon, you can compete in your own way by offering a better customer experience across multiple channels. Google is working hard to compete with Amazon, and now offers a new channel to reach your buyers. That’s where Google Shopping comes in.

Omnichannel 199

Omnichannel Merchant Services Shipping Costs Customer Loyalty 199

Retail TouchPoints

APRIL 16, 2021

Customers want the advantages of online shopping when making purchases in physical stores. First, they need to reimagine their baseline requirements, and then turn their attention to taking their customer experience to the next level. Similarly, 80% want a seamless connection between online and offline channels.

POS 221

POS Retail Information Customer Loyalty 221

Retail TouchPoints

JUNE 10, 2021

At GameStop, Wilke now oversees growth strategies and marketing, with a focus on increasing customer loyalty and growing the reach of Power Up Rewards and Game Informer. He also works with other company leaders on initiatives that include expanding the company’s use of customer insights and metrics to optimize channel marketing.

eCommerce 149

eCommerce Customer Loyalty Games Fulfillment 149

Omnisend

MAY 12, 2020

. “Thank you for your order” isn’t the end of the customer journey—it’s just a step within it. The modern-day customer journey is far from linear, and the truth is, it never really ends. It takes multiple touch-points across several channels for a customer to make a purchase.

Customer 157

Customer Recommendation Shipping Costs X-cart 157

UpSellIt

MARCH 6, 2019

Let’s Play a Game! It seems every guru in the business is proclaiming gamification “the new frontier,” and a “game changer.” Car salesmen have long been known for using tactics like prize wheels and contests to draw in customers. Here are a few ways to incorporate gamification into your customer experience.

Customer 63

Customer Shipping Costs Games Magazine 63

Optimizely

MARCH 14, 2019

Customer loyalty is everything for ecommerce brands. Getting a buyer to make that second purchase is crucial, as loyal customers are worth up to 10X the value of their first purchase. The first step is to find a channel to engage with your customers after they make their first purchase. Video tutorials.

eCommerce 210

eCommerce Blog Article Games 210

Retail TouchPoints

SEPTEMBER 29, 2022

For retailers finding it difficult to know where to start, there are a few ways to pivot and become greener — helping to protect the environment while presenting new ways to maximize revenue streams and engage with valued customers. Kimberly Morgan is VP Sales and Global Partner Channel Lead at K3.

Retail 336

Retail Fashion Supplies Apparel 336

365 Retail

FEBRUARY 23, 2022

Scott Logie is Customer Engagement Director at REaD Group and Chair of the Customer Engagement Committee of the DMA (Data & Marketing Association). . The brands who were already offering subscription services for beauty, grooming, food and more prior to the pandemic found themselves ahead of the game when lockdown started.

Subscription 102

Subscription Payment Services Marketing Multi-channel 102

lateshipment

SEPTEMBER 8, 2022

Here are some tips categorized via different stages of the customer journey to help you do just that. For starters, Bring the whole holiday spirit across your website and marketing campaigns to let customers know that you’re relevant. Therefore, keep in mind to optimize your website and motivate shoppers to get converted as customers.

eCommerce 130

eCommerce Shipping Live Chat Events 130

BigCommerce

SEPTEMBER 14, 2018

If your brand wants to win the direct to consumer game, you can’t just efficiently fill orders, you need to expertly fulfill the modern expectations of customers who place those orders. Which customer expectations are changing. Customers have come to expect, and demand, buying directly from a brand, no matter what they sell.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

RetailMinded

JULY 8, 2021

For you to stay ahead of the game, you must keep up with digital innovations and apply up-to-date marketing strategies. Most companies will develop stronger relationships with their customers, broaden their target market, and play more competitively in a market full of solid players with the help of digital marketing. .

Marketing 106

Marketing Retail Customer Loyalty Social Media 106

Omnisend

JUNE 15, 2021

Customer lifecycle marketing is frequently hailed as the way to find success when targeting customers. Not only does it boost marketing efforts for merchants, but it also makes that marketing much more relevant for customers. . Engage with customers at different stages of the lifecycle. Reading Time: 7 minutes.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

ESW

DECEMBER 4, 2023

These events can lead to a frenzy, with customers lining up at brick and mortar stores and rushing to websites to secure the coveted product. Benefits of Product Drops When executed properly, product drops act as a powerful marketing and DTC strategy that drives sales, builds customer loyalty and helps brands maintain a competitive edge.

Social Media 78

Social Media Events Fashion Customer Loyalty 78

Retail TouchPoints

JUNE 7, 2023

Sensory design is now recognized as a powerful sales tool — the senses play a critical role in human perceptions and can create positive experiences that delight and engage customers. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception. virtual reality).

Technology 267

Technology Retail Customer Experience Presentation 267

Kibo

DECEMBER 8, 2021

The global economy continues to grow in Q3, and customers are headed into the holidays with high expectations shaped heavily by the pandemic. To win over this mobile customer base, e-commerce companies must take a mobile-first approach to personalization and testing. Overall, cart abandonment has stayed roughly the same.

eCommerce 62

eCommerce Download Mobile Customer Loyalty 62

Liveintent

NOVEMBER 9, 2021

In other words, the NYT is killing it in the newsletter game. Audience profile: A newsletter focused on parenting will likely have an older audience than a newsletter focused on video games and gaming. This can help build awareness and engagement with your content and improve customer loyalty while reducing churn.

Games 125

Games Subscription Outdoor Social Media 125

Omnisend

APRIL 15, 2021

The best brands are built on a strong foundation of customer trust and mutually beneficial engagement. A prime way of reaching this crossroad is with customer engagement marketing and customer engagement strategies. Customer engagement can come in many forms, from contests on social media to openly addressing customer feedback.

Live Chat 78

Live Chat Customer Marketing Social Media 78

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 138

Consumer Payment Services Fulfillment Multi-channel 138

Smile.io

JULY 28, 2020

This is why incentive marketing is so effective in engaging your typical customer. Business Dictionary defines it as the following: "Use of motivational devices such as competitions, games, premiums, special pricing, to promote the sale of a merchandise or service." 5 incentive marketing ideas to motivate your customers 1.

Food and Beverages 46

Food and Beverages Customer Marketing Games 46

Sailthru

JUNE 23, 2023

Even though they are the first generation of social media natives, email remains one of the most powerful channels for reaching Millennials. Email remains one of the most effective and efficient ways to personalize a customer journey. Conclusion Millennials have upended the game for marketers.

Marketing 78

Marketing Social Media Customer Loyalty Banking 78