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Brian Beck on Documenting Objectives When Choosing a B2B eCommerce Platform

GetElastic

However, there is a well-documented process that I share in my book Billion Dollar B2B Ecommerce that breaks platform selection down into manageable steps. In this post, I share the first step: Document Objectives. Shift of sales to more efficient channels (particularly repeat orders).

Document 113
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Richpanel Review: Multi-Channel Customer Support for Shopify and More

Ecommerce Platforms

One of the core features that helps Richpanel stand out from the competition is how it allows store owners to handle customer support from multiple sales channels in one place. Store owners can connect however many of these they want; after which, messages from all of those channels get sent to the Richpanel message center for processing.

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5 Common Multi-Channel Challenges and How to Overcome Them

SellBrite

In ecommerce, investing in multi-channel can help you quickly take your business to the next level, but it can also come with a number of challenges that you may or may not be aware of. To succeed in multi-channel, you have to know how you’re going to address these challenges when they appear in front of you.

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The After-Facebook Era: How Quip Diversifies Channels and Scales Growth

Liveintent

To survive and scale growth, brands will have to diversify their marketing strategies and start testing new channels. Like many companies, Quip was reliant on Facebook early on, but has since branched out to new offline and digital channels. Measuring the success of a new channel. Scaling to offline marketing channels.

Channel 90
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SellerCloud Review – Sell on Multiple Channels Without the Per Channel Fee

Ecommerce Platforms

Well, we've come across a tool called SellerCloud , and it's making an effort to completely revolutionize the way multi-channel selling is done. One Catalog for Syncing Product Details and Specs to All Channels. The whole point of SellerCloud is to make it much easier to sell on multiple channels. Standout SellerCloud Features.

Channel 112
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Encourage Your Customers to Call Again. Here’s How.

Retail TouchPoints

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

Customer 278
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How to Develop a Winning Digital Marketing Strategy in 4 Easy Steps

Kissmetrics

Your digital strategy document should: Define your short and long term goals Show you who your customers are Show you where you can find them Outline what you need to attract your customer’s attention Offer a step-by-step plan to attract and hold customer attention Show you how to analyze and improve marketing performance.

Marketing 363