Retail TouchPoints

NOVEMBER 25, 2020

The company decided to invest in technology that would help it harness the power of data to improve its customer insights and the shopper experience. “At ” Like many retailers, Mejuri acquires and engages its customers from a diverse set of marketing channels, including Facebook, Instagram, Pinterest and Google.

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Information Shipping Costs Fulfillment Shipping 197

365 Retail

FEBRUARY 6, 2023

Akeneo , the global leader in product experience management (PXM) and product information management, announced that its Akeneo Product Information Management (PIM) solution is now available on SAP® Store , the online marketplace for SAP and partner offerings.

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Information Management Omnichannel Technology 116

Algopix

JULY 24, 2023

In the dynamic world of eCommerce, managing product information effectively is paramount to success. As the number of products and channels increases, businesses need a robust system to handle and distribute their product data seamlessly. This is where Product Information Management Systems (PIM) come into play.

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Information Management eCommerce eCommerce Platforms 107

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

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Customer Experience Technology Customer Fulfillment 311

Retail TouchPoints

FEBRUARY 2, 2024

This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce. They just want what they want when they want it.

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Omnichannel Payment Services Technology Banking 288

BigCommerce

AUGUST 15, 2018

No matter how attentive to scalability, when a business grows it’s inevitable that product information becomes scattered, duplicated and siloed. Mid-market and enterprise organizations with large, complex product catalogs often suffer the most as they add and edit volumes of products at a rapid pace across multiple channels.

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Information Management Merchant Services Multi-channel 212

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? But has it changed their priorities at all?

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Technology Shipping Costs Omnichannel Mobile 266

Wiser

APRIL 16, 2024

Category management in retail has evolved significantly over the past two decades, reflecting broader changes in technology, consumer behavior, and market dynamics. This scenario underscores the critical importance of aligning brand strategies with retailer goals, leveraging informed negotiation and data-driven insights.

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Technology Management Presentation Supplies 78

RTP blog

SEPTEMBER 25, 2017

As time goes on, and as consumers continue to weave seamlessly in and out of channels, their expectation for a smooth, frictionless shopping experience will continue to rise, making it vital that retailers meet their needs every step of the way. With technology that creates a seamless shopping experience and insights from your data.

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Technology eCommerce Platforms eCommerce Recommendation 300

BigCommerce

AUGUST 13, 2018

Most online sellers begin their journey from one sales channel, setting up shop through a website or marketplace. Multi-channel retailing is the practice of selling merchandise on more than one sales channel. A report by BigCommerce confirms that buyers across several age groups are shopping from multiple sales channels.

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Multi-channel Channel Comparison Shopping Shipping Costs 263

Retail TouchPoints

FEBRUARY 4, 2021

Multi-channel marketing technology company Bluecore has released Bluecore Advertise, the first of the solution provider’s product lines to operate outside of retailers’ owned and ecommerce shopping channels. Bluecore Advertise builds on the personalization capabilities of the solution provider’s earlier offerings.

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Channel Multi-channel Recommendation Operations 150

Wiser

FEBRUARY 21, 2024

Leaders from top-performing brands shared their experiences and strategies covering a range of topics—from the impacts of the pandemic to the innovative use of technology and data in crafting successful sales strategies. A core theme discussed was the accelerated adoption of technology in the face of adversity.

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Technology Multi-channel Shopping Carts Presentation 78

Retail TouchPoints

JANUARY 16, 2024

The technology adds to Samsonite’s growing tech stack, which includes Oracle Retail Xstore Office and Oracle Retail Order Broker Cloud Service. Associates get access to complete inventory visibility across channels so they can better serve customers and recommend a broader assortment of products.

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Mobile POS Channel Recommendation 242

365 Retail

FEBRUARY 10, 2023

In addition, they are looking to broaden their use of social channels to include Instagram Checkout and TikTok in equivalent volumes to Amazon, new research shows. The research polled 300 decision makers with a responsibility for sales or marketing and found a surprisingly high number are utilising additional channels alongside Amazon.

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Ecommerce Platforms

DECEMBER 4, 2017

When you own an online or retail store, the question isn't if you're going to implement omni channel strategies. Customers can purchase from every channel available from Zumiez, and this includes the ability to ship from one store to another. How to Adopt This Omni-Channel Strategy for Your Own Business. The question is when.

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Channel Omnichannel Clothing WooCommerce 344

Retail TouchPoints

FEBRUARY 16, 2024

On the flip side, the technology can be misused by bad actors in ways that jeopardize security, which in turn damages customer experience, loyalty and trust. They are an excellent way for businesses to provide around-the-clock self-service across all digital channels and customer service at scale.

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Customer Experience Payment Services Improvements Customer 270

Algopix

JULY 1, 2023

With the rise of e-commerce and the availability of multiple online platforms and marketplaces, it can be challenging for businesses to effectively manage their listings and reach their target audience across different channels. This is where multi-channel listing solutions come into play. What are Multi-Channel Listing Solutions?

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Multi-channel Channel Multichannel eCommerce 105

ROI Revolution

SEPTEMBER 19, 2023

Embracing a multi-channel programmatic marketing strategy is no longer an option. 75% of shoppers use multiple channels before making a purchase. To engage your audience, you need to diversify your marketing efforts and utilize emerging channels. It’s time to embrace a multi-channel approach.

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Multi-channel Channel Marketing Games 78

GetElastic

SEPTEMBER 8, 2021

B2B companies are implementing new strategies to adapt to the technological changes and take advantage of cloud-based technology, Headless Commerce , and progressive web applications (PWAs). Headless Commerce: With headless technology, the data, business logic, and commerce engine are de-coupled from the front-end storefront.

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B2B Technology eCommerce Mobile 148

Retail TouchPoints

FEBRUARY 8, 2024

As the world moves away from third-party identifiers, retailers are using their own channels to unlock the potential of their valuable shopper audiences — so much so that retail media is now the fourth-largest advertising medium, according to data from WARC. The growth of retail media networks (RMNs) in recent years has been impressive.

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Payments Payment Services Retail Channel 301

Talkoot

APRIL 6, 2021

If your business succeeds by selling undifferentiated products across a wide range of marketplaces and big box retailers and your business model doesn’t rely on a strong direct to consumer channel, a traditional PIM like Akeneo might be for you. Talkoot: An agile PIM for high-converting product content.

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Information Management Comparison Shopping Apparel 78

iVend

OCTOBER 16, 2022

iVend Smart Retail Technology iVend’s retail technology helps to engage smart shoppers. They use multiple retail channels interchangeably without so much as a pause for breath, and they are not backward in coming forward when it comes to demanding what they want from a brand and its values.

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Technology Retail Mobile Channel 79

BigCommerce

SEPTEMBER 28, 2017

What is Multi-Channel Ecommerce Customer Service? This is what multi-channel customer service aims to solve. It includes popular customer channels and platforms like: Facebook Business Pages. All of these are channels that customers leverage on a daily basis to interact with businesses. Let’s dive in. You should be.

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Channel Live Chat Multi-channel Customer 402

Forrester eCommerce

NOVEMBER 18, 2019

With the influx of new channel partner types across the ecosystem, moving them quickly and efficiently from recruitment to productivity relies on automated and scalable onboarding technology. Channel leaders can overwhelm new channel partners with too much information that is not relevant to their role or focus.

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Channel Technology Information B2B 346

BigCommerce

SEPTEMBER 12, 2017

It’s a complex process, and it’s why omni-channel selling is so important. What is omni-channel retail? Square defines it as: “Meeting people on the channels where they are shopping and buying, whether it’s in a physical store or an online store or on social media, and connecting the dots between those channels.

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Channel Shipping Costs Consumer Multi-channel 420

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. A real-time translation technology will allow you to cater to a diverse, global clientele and drive sustained growth.

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Retail Customer Experience Customer Retention Technology 305

Retail TouchPoints

FEBRUARY 6, 2024

The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. If brands are going to make the most of this powerful technology, they are going to need to answer these questions first. The technology is too powerful not to. What’s behind this skepticism?

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Recommendation Customer Hobbies Technology 285

Retail TouchPoints

JUNE 28, 2023

The retailer also has promoted Danny Miles to EVP, Chief Technology Officer and announced the departure of current COO Colin Browne and Chief Product Officer (CPO) Lisa Collier. He leads the company’s global IT teams, information security, enterprise data management and analytics, enterprise applications and digital storefront functions.

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Multi-channel Customer Supplies Apparel 279

Retail TouchPoints

DECEMBER 13, 2021

I think people are getting tired of using the word omni — it’s really “channel-less.” The customer doesn’t think in channels, so [the question becomes] how can the retailer stop operating in channels? You’re getting this constant information stream from ecommerce, and comparatively the store can be a bit of black box.

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Channel Omnichannel Retail Merchant Services 182

Retail TouchPoints

JANUARY 11, 2024

2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. Retailers must move quickly to deploy transformative technologies or risk putting relevancy and their brand experience at risk. Now is not the time to be in analysis paralysis.

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Retail eCommerce Technology Social Media 251

Groove

APRIL 17, 2024

Marketing automation is a technology that has allowed companies to supercharge their marketing strategies without blowing up their budgets. This includes tools that allow companies to create personalized, highly-targeted campaigns across email, SMS, and other marketing channels and then fully automate them for maximum efficiency.

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Customer Data Improvements eCommerce Article 396

ESW

APRIL 5, 2023

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. Preparing a DTC channel for peak season is a must for growing revenue and preserving brand reputation.

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Channel Merchant Services Payments Payment Services 78

Ecommerce Platforms

FEBRUARY 9, 2023

We’ll cover: How to sell across channels with Shopify POS Go How to sell in person with Shopify POS Go How multi-brand stores can sell with Shopify POS Go Keep reading to learn all about the selling potential you have with Shopify POS Go. You can process payments right out of the box, while also using the tool to look up product information.

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POS Shopify Merchant Services Channel 104

UpSellIt

JUNE 26, 2023

Affiliate marketing is a performance-based marketing model where individuals promote the products or services of an advertiser through various online channels. Publisher A publisher is an individual or a business that promotes an advertiser’s products or services through various marketing channels. What is Affiliate Marketing?

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Technology Payment Services Payments Merchant Services 78

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences. AI is only as effective as the data it receives.

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Shipping Costs eCommerce Customer Experience Recommendation 239

SellBrite

FEBRUARY 18, 2020

But launching on multiple sales channels and managing inventory while still maintaining his core business on eBay presented a variety of challenges. In fact, according to Sellbrite research, merchants who sell on three or more channels sell 156% more, and Sellbrite merchants experience over 300% growth after just one year.

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Multi-channel Channel Multichannel Shipping Costs 126

ChannelAdvisor

APRIL 15, 2022

But expanding across channels and geographies is challenging when each one has its own requirements, audience, and tone. Abhi Tiwari, Director of Product Management and Technology at Amazon Multi-Channel Fulfillment . Can you add more channels and still provide stellar experiences — without subtracting from the bottom line?

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