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Amazon Prime Day(s) 2020: Consumer Electronics is the Big Winner

ChannelAdvisor

Prime Day came late this year and kickstarted what we expect to be an interesting Q4, with much of the world still dealing with COVID-19 and uncertainty around holiday shipping. How did Prime Day look for ChannelAdvisor customers? Based on our data, consumer electronics and related categories were the big winners.

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Rebag, Newegg Join Growing List of Retailers Launching Membership Programs

Retail TouchPoints

Rebag+ Membership Operates as Installment Purchase Plan Image courtesy Newegg The new Rebag+ membership program offers a unique approach to luxury resale, allowing customers to use their membership contributions toward a purchase in what the company described as a “fund now, buy later” scheme.

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Q&A with the Category Experts: Holiday Tips for Consumer Electronics Sellers

ChannelAdvisor

. — First up: the fast-growing consumer electronics market. According to eMarketer, 39% of consumer electronics purchases will be made online in 2019, far surpassing the rate of e-commerce itself. If your products are not what the consumer expects, you may have a higher return rate.

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Walmart Rolls Out Geek Squad-Style Tech Support Service Nationally

Retail TouchPoints

Walmart originally began testing the program in select stores by offering both consumer electronics and technology services to its customers. Customers can choose from a range of à la carte services or sign up for a Tech Support and Security membership for $89.99

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Amazon Anywhere Offers In-Game Shopping for Real-World Products

Retail TouchPoints

Amazon has debuted a new immersive shopping functionality called Amazon Anywhere that allows customers to discover and buy physical products from Amazon within virtual environments such as video games, augmented reality applications and mobile apps.

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How to Meet and Exceed Amazon-Driven Customer Expectations 

ESW

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Essentially, The Amazon Effect refers to the ways in which consumer expectations have changed as a result of shopping with the dominant online marketplace.

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Long Distance Loyalty : How Retailers can Build and Grow Customer Relationships at Pickup and Delivery

Retail TouchPoints

To keep up with this incredible demand, grocery, big box and other retailers have turned to delivery and distribution partnerships like Instacart and Door Dash to create low-contact options for customers. According to Merkle’s 2021 Loyalty Barometer report , 81% of consumers want relationships with their favorite brands.

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