Smile.io

FEBRUARY 12, 2024

  Email marketing has the potential to foster the customer journey and build rapport like no other marketing endeavor can. Email marketing surpasses all other marketing channels in driving purchases. Let’s explore five steps for using email to nurture interest and win customer loyalty.   Trust equals sales.

eCommerce 78

eCommerce Marketing Customer Loyalty Multi-channel 78

Smile.io

MAY 4, 2022

Turn first-time customers into repeat business Getting that first sale from a customer can be painstaking. With so many online retailers and product reviews to read over, consumers are more informed than ever before. Use this as an opportunity to turn that customer into a repeat buyer. Offer multi-channel support.

eCommerce Marketing 74

eCommerce Marketing eCommerce Marketing Customer Retention 74

FastSpring

JANUARY 29, 2020

Between new legislation going into effect and shifting consumer preferences, the ecommerce landscape is anything but stagnant. Multi-channel selling is a must. Multi-channel selling is a must. To start off the new decade, the California Consumer Privacy Act (CCPA) went into effect on January 1, 2020.

Payment Services 81

Payment Services Merchant Services Payments eCommerce 81

ROI Revolution

OCTOBER 7, 2022

Understanding how customers behave during the holidays can help you as you improve your ongoing customer retention strategy. Even though brands have made corrections in those areas, consumers still anticipate issues during the heavy rush of the 2022 season. Consistent Messaging. 2022 Holiday Ecommerce Trends.

eCommerce 78

eCommerce Payments Payment Services Mobile 78

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

FastSpring

JANUARY 25, 2019

Between new legislation going into effect and shifting consumer preferences, the ecommerce landscape is anything but stagnant. Multi-channel selling is a must. With more consumers choosing to conduct their shopping directly from their mobile devices, mobile isn’t a channel your business can afford to ignore.

Payment Services 61

Payment Services Merchant Services Payments eCommerce 61

SellBrite

JANUARY 5, 2021

Whether or not you like to read what people think of your products or services, consumers do. Nearly all American consumers, anyway — even when they’re shopping online. That number jumps to 30% for consumers age 18–44.” Their study found that a 5% increase in customer retention correlates with at least a 25% increase in profit.

Payment Services 160

Payment Services Shipping Costs Shipping Improvements 160

Korona

NOVEMBER 30, 2022

The purpose of loyalty programs is twofold: to reward customers for their loyalty and to provide the issuing company with valuable information and data about their consumers. 84% of consumers say they are more likely to remain loyal to a brand that offers a loyalty program. Different Types of Loyalty Programs.

Customer Loyalty 52

Customer Loyalty Retail Shipping Costs Social Media 52

SellBrite

MARCH 28, 2017

Print drives consumers to websites, where most consumers are now very comfortable taking the SKU #s found in a print catalog and then going online to order from retailer’s website. Of course, there are still many consumers who prefer ordering over the phone with a retailer’s 800#. Harris: “How do you measure success?”.

eCommerce 122

eCommerce Customer Retention Recommendation Clothing 122

Retail TouchPoints

APRIL 5, 2024

consumers shop online, according to 2022 statistics ; 79% of shoppers shop at least once per month, with 22% doing so once a week, 27% once every two weeks and 29% once per month. iGaming companies have built this granular data from the high level of communication that they enjoy with their customers. Contrast that to retail.

Retail 290

Retail Games Leisure Multi-channel 290

Korona

JULY 12, 2022

Just like any aspect of business, marketing your dispensary is a multi-pronged endeavor. Your branding should match your identity and be consistent across all channels and locations. Exposure is key here, as delivery and menu apps like Eaze and Weedmaps are popular among legal weed consumers.

Payment Services 52

Payment Services POS Social Media Customer Retention 52

Omnisend

JUNE 15, 2021

Doing so creates a lifelong customer that engages with and purchases from you over and over again. This is the role that customer lifecycle management plays in ecommerce—creating brand loyalty while establishing and skyrocketing customer retention. Retention marketing is useful during each stage of the lifecycle.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

AcquireConvert

NOVEMBER 24, 2022

Business to consumer (B2C): the process of selling products and services directly between a business and customers who are the end-users. Buyer personas: fictional profiles of ideal types of customers. Bundling: when multiple products are sold as a package deal for savings over buying the products individually.

Payment Services 36

Payment Services eCommerce Payments Shipping Costs 36

Retail TouchPoints

DECEMBER 17, 2021

Though there are similarities, the difference is that a multichannel approach dedicates a team, system and messaging for each channel. This results in siloed communication and a disjointed customer experience. Not to mention a more cohesive journey across multiple channels helps create more engaging, personalized experiences.

Omnichannel 302

Omnichannel Multichannel Multi-channel Customer Retention 302

Korona

MARCH 2, 2023

This presents an opportunity for retailers targeting female consumers. This will help build a relationship with your customers and increase brand loyalty. Streamline your multi-channel selling with a retail POS system A retail point of sale (POS) system will greatly benefit multichannel retailers. KORONA POS can help you.

POS 52

POS Food and Beverages Retail Beauty and Health 52

Ecommerce Platforms

DECEMBER 20, 2019

Consumers want quick service, fast ordering, and equally speedy delivery. For a restaurant, bar, or a store to keep its customers happy, they need to fulfill orders, deliver on time, have their customer's choices in stock. They also need to offer customers loyalty programs and discounts to keep those same consumers even happier.

POS 118

POS Payment Services Payments Point of Sale 118

Wiser

MARCH 16, 2021

Listen in to hear from Tom Lee, Wiser’s Product Lead, Online Products, and Mert Damlapinar, Sabra Dipping’s Director of eCommerce and Natural Channels, as they cover how Mert creates an effective online shopper journey for Sabra customers. We have a recording of the webinar below. So having the insights is super important.

Webinar 78

Webinar eCommerce Shipping Costs Omnichannel 78

Retail TouchPoints

MARCH 30, 2023

The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series , Resilient Retail: How Efficient, Effective and Engaging CX is Fueling Growth. UK fashion retailer River Island found that convenience, value and customer service were its customers’ top priorities.

POS 271

POS Omnichannel Webinar Point of Sale 271

Demac Media

SEPTEMBER 12, 2017

You might be putting your company and your customers at risk through your marketing practices. Data breaches in 2016 were up 40% year over year , and email security in particular is putting your company, and consumers, at risk! When the most popular marketing channel is also the least secure, it can quickly lead to disaster.

Marketing 43

Marketing Telecommunications Multi-channel Mobile 43

Payoneer

FEBRUARY 22, 2023

However, despite the coronavirus pandemic’s boost, eCommerce in Nigeria faces several challenges, including inadequate logistics infrastructure, limited payment options, high shipping costs, and low consumer trust. This will help build customer trust and credibility and ultimately increase customer retention and loyalty.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

ChannelAdvisor

MAY 16, 2018

Today’s consumers make a multitude of touchpoints along their paths to purchase. To help break things down, let’s jump into a consumer’s shoes during his path to purchase. And like many consumers, he’s always on the go and doesn’t have time to browse in stores. For some consumers, the journey may be close to ending here.

Consumer 78

Consumer Social Media Multi-channel Gifts 78

Kissmetrics

MARCH 2, 2021

Customer acquisition cost (CAC) is a metric that has been growing with the emergence of Internet companies and web-based advertising campaigns that can be tracked. Traditionally, a company had to engage in shotgun style advertising and find methods to track consumers through the decision-making process.

Customer 350

Customer eCommerce Multi-channel Channel 350

ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. CPG brands launching their own direct-to-consumer (DTC) ecommerce stores. However, that doesn’t mean consumers don’t want to shop in-store anymore.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Fabric

DECEMBER 22, 2023

With the hustle and bustle of the Cyber 5 shopping season still fresh in retailers’ mind, and as we enter the home stretch of this holiday season, it’s important to take a moment to reflect on what worked and what still needs improvement for the overall customer shopping experience. million people visiting physical retail locations and 134.2

Merchant Services 130

Merchant Services Shipping Costs eCommerce Retail 130

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

Multi-channel retailing helps ensure retailers reach your audience wherever they are on their buyer’s journey, as well as their device preferences. They will have more time to focus on the consumer instead of running back and forth from your cash counters, showroom, or displays to the back store.

POS 81

POS Point of Sale Customer Retention Multi-channel 81

Smile.io

FEBRUARY 2, 2024

Repeat Customer Rate 💡 Repeat Customer Rate is the proportion of orders from customers placing at least their second order with a store within the year. Repeat customer rate has increased or remained constant across industries in 2023, indicating increased customer retention. YoY increase.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

GetElastic

OCTOBER 22, 2019

Customer service is more than a compliant department – it’s the act of providing assistance to the customer before, during and after a purchase. Its widely accepted that customer retention is cheaper to customer acquisition. Passive Communication: Many websites run through passive channels. Ecommerce.

Live Chat 114

Live Chat eCommerce Customer Retention Multi-channel 114

Kibo

OCTOBER 18, 2021

Every retailer wants their customers to have the best possible customer experience with their brand, and a disappointing CX is now a major turn-off for consumers. But what’s the best way to achieve it in a highly competitive, multi-channel world? . What Makes for a Great Ecommerce Experience?

Customer Experience 62

Customer Experience eCommerce Customer Multi-channel 62

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 76

Customer Loyalty Customer Jewelry Social Media 76

BigCommerce

AUGUST 8, 2017

Most channels require significant lead time to yield an ROI (ex. Some channels yield quick results but not day in and day out (ex. And some channels are consistent but time consuming to dial in (ex. For modern ecommerce sites, the ability to immediately and consistently bring in new customers is a HUGE deal.

Social Media 420

Social Media Shipping Costs Multi-channel B2B 420

Ecommerce Platforms

MARCH 15, 2021

It's designed to help ecommerce brands utilize historical data to retain customers and grow sustainably. Metrilo operates with the understanding that customer retention using their methods (more on this in a sec) boasts lower acquisition costs and better profit margins. Social channels. Metrilo Review: Key Features.

Payment Services 138

Payment Services Merchant Services Live Chat eCommerce Analytics 138

Ecommerce Platforms

OCTOBER 5, 2018

It does not access it’s POS (point of sale) or multi-store back office. All three are required for omnichannel retail where orders, inventory and fulfillment must be managed across multiple channels and locations. This is why W3bstore created a new platform from scratch, architected for this new way of serving customers.

eCommerce Platforms 91

eCommerce Platforms Omnichannel Merchant Services Payment Services 91

GetElastic

NOVEMBER 29, 2022

The numbers (from the mouths of actual shoppers) help tell the story: Purchase frequency is 250% higher on omnichannel vs. single channel, and the average order value is 13% higher for omnichannel vs. single channel. Customer retention rates are 90% higher on omnichannel vs. single channel. Source: Clout Brands.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Ecommerce Platforms

JANUARY 5, 2021

With over 2,000 customers and an astounding over 100% customer retention rate, it's safe to say SALESmanago has more than made a name for itself. From there, SALESmanago can deliver personalized comms throughout the customer lifecycle using a variety of marketing and sales channels, including: Email. Your website.

Live Chat 104

Live Chat Social Media Magento Customer Data 104

ChannelSale

MARCH 20, 2018

Handling multiple online storefronts without factoring their individual ROI is not only time-consuming but also extremely expensive. Best-selling products: Gardening products, handbags, jewelries, consumer electronics, home decoration and appliances, and beauty products. Don’t ask “how to sell more today”.

Beauty and Health 74

Beauty and Health Accessories Electronics eCommerce Platforms 74

ESW

MAY 23, 2018

With Scalefast, your online store is also secured by a multi-redundant, access-restricted backend that is monitored around the clock by mobilized personnel. Customize user experience: Scalefast offers seamless multi-channel user experiences, which allows you to meet your customers on mobile, on desk, or in-store.

Payment Services 60

Payment Services Magento eCommerce Shipping Costs 60

Kibo

MAY 14, 2014

Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience. Today, that same merchant must enable a seamless shopping experience across multiple channels—mobile, tablet, laptop, print, in-store—or risk losing the sale or, what’s worse, the customer.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62