Retail TouchPoints

FEBRUARY 3, 2023

The platform’s microservices-based design and open architecture can accommodate new tools and services, allowing retailers to quickly adapt to shifting customer and business demands. “In Our investment in Aptos ONE reflects our commitment to keeping pace with consumers’ evolving expectations.

Specialty Retailers 189

Specialty Retailers Point of Sale Department Stores POS 189

Retail TouchPoints

OCTOBER 9, 2023

The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation. When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online. It’s still retail, but it’s not.

Supplies 297

Supplies Fulfillment Retail Omnichannel 297

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 227

Shipping Costs Improvements Live Chat Retail 227

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. I think we all hope that coming into the next few years we’ll see more brands willing to inspire their customers and understand the inherent value in that.

Sporting Goods 281

Sporting Goods Technology Omnichannel Operations 281

Retail TouchPoints

SEPTEMBER 27, 2023

Shopify’s Point of Sale (POS) will now also be the preferred provider for Faire’s seller and buyer community, enabling more seamless omnichannel sales across both online and offline channels.

B2B 268

B2B Shopify Merchant Services eCommerce 268

Retail TouchPoints

OCTOBER 17, 2023

The Vitamin Shoppe will update its point-of-sale and promotions capabilities chainwide with solutions from Jumpmind. This will enable the creation and execution of innovative promotion types, along with unified promotional execution across all of our direct-to-consumer channels, enhancing customer engagement.”

POS 217

POS Mobile Point of Sale Channel 217

Retail TouchPoints

OCTOBER 25, 2022

An easily movable point-of-sale area will allow stores to change their layouts in order to create a more experiential shopping journey, which will be supplemented with community, education and athletic events. Stores also will beef up BOPIS and ship-from-store options to support omnichannel consumer journeys. “As

Point of Sale 147

Point of Sale Outdoor Omnichannel Shipping 147

Retail TouchPoints

APRIL 10, 2023

Digital transformation isn’t easy for any brand, but for Pandora , with its 40 years of history and more than 6,400 points of sale across 100 countries, that effort is particularly complex. The ultimate goal is to deliver personalized, omnichannel experiences to customers in all of Pandora’s 100 markets.

Jewelry 238

Jewelry Omnichannel Operations Technology 238

Retail TouchPoints

FEBRUARY 21, 2023

In retail, the wow factor refers to the business’ ability to amaze customers and convert them into store or brand admirers. Retailers that understand the customer journey and adopt innovative strategies are looking at ways to turn their brick-and-mortar stores into experience centers. Tractor Supply Co.

Sporting Goods 243

Sporting Goods Payment Services Retail Supplies 243

365 Retail

DECEMBER 12, 2023

On top of that, customers are demanding greater privacy and control of their data. To thrive in today’s fast-paced and dynamic retail environment, retailers must embrace the power of data and use it to bridge the gap between their customers’ needs and their business objectives.

Customer Data 52

Customer Data Customer Retail Omnichannel 52

Retail TouchPoints

MARCH 1, 2024

First, we will open small locations in a couple of markets where we have no prior physical presence and our omnichannel sales penetration is low, to measure our ability to capture untapped share ,” said Barry. These learnings will collectively continue to help us refine our forward-looking store strategy.”

POS 268

POS Omnichannel Mobile Improvements 268

Wiser

FEBRUARY 23, 2024

In a recent panel discussion hosted by Wiser Solutions, senior leaders at brand manufacturers and retailers shed light on the delicate interplay between direct-to-consumer (D2C) channels and traditional retail partnerships.

Marketing 78

Marketing Customer Multi-channel Channel 78

Retail TouchPoints

SEPTEMBER 18, 2023

Retailers will leverage this moment to focus on operational efficiencies and consumer connection. AI Investment Generative AI and AI will help drive efficiencies for mission-driven consumers and overworked employees.

Retail 292

Retail Gifts Recommendation Consumer 292

RetailMinded

APRIL 7, 2022

GENERATION OMNICHANNEL. Perhaps a more fitting epithet for Gen Z, would be ‘Generation Omnichannel’ as this is the first truly omnichannel generation to high highstreets & social media platforms. The pandemic has certainly cemented the position of ecommerce in the consumer psyche, regardless of age.

Consumer 98

Consumer Retail Omnichannel eCommerce 98

Retail TouchPoints

JANUARY 28, 2021

The Parisian fashion house has more than 350 points of sale across more than 30 countries throughout Europe, Asia and the U.S., Zadig & Voltaire is doing just that as they build a global, omnichannel-ready retail model.”. in addition to its website.

Omnichannel 203

Omnichannel Point of Sale Fashion Supplies 203

Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. They are the stars of the show and, in turn, the customer experience. Space and Atmosphere.

Omnichannel 236

Omnichannel Customer Experience Department Stores Consumer 236

365 Retail

AUGUST 16, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands has been selected by beauty giant Shiseido Americas Corporation as the foundation of its first-party data strategy, to help create connected and personalised digital customer experiences across all of its brands.

Omnichannel 98

Omnichannel Point of Sale Customer Data Customer Experience 98

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Webinar 268

Webinar Consumer Payments Marketing 268

Retail TouchPoints

SEPTEMBER 12, 2023

Photo courtesy of TikTok Shop While the ecommerce functionality has been available to at least some users since late last year, today marks the service’s debut to the wider TikTok community, and to say that both consumers and brands have been eagerly anticipating this development might be an understatement. Photo courtesy of TikTok)

Merchant Services 254

Merchant Services Payment Services Multi-channel Shopify 254

Retail TouchPoints

JUNE 28, 2023

For example, in-store kiosks can’t support endless aisle experiences if they aren’t underpinned by real-time inventory visibility and omnichannel order management capabilities. All transaction elements and devices need to know about that product and about the consumer.”

Technology 258

Technology Consumer Mobile Operations 258

Retail TouchPoints

JUNE 25, 2021

Retailers have innovated at unparalleled speeds over the past year to meet customers’ needs. Advancements in consumer technology have also played a role in retailers looking to make the technology of tomorrow happen today. Redefining the Customer Experience. Adoption as a Short- and Long-Term Business Imperative.

Customer 131

Customer Retail Customer Experience Technology 131

Retail TouchPoints

FEBRUARY 7, 2024

The digitization of brick-and-mortar stores is nothing new, but up until recently it has primarily been focused on surfaces in the store that are already digital: point-of-sale systems or back-of-house tasks like inventory management. Brown gave a number of examples of this knowledge partnership at PVH brands’ stores across the U.S.

eCommerce 255

eCommerce Electronics X-cart Point of Sale 255

Retail TouchPoints

APRIL 20, 2022

While online platforms and communities like Instagram are the “cornerstone” of the brands’ digital footprints, Del Fante explained that each physical location presents a unique opportunity to “express our brand in a way for us to retain customers. Seeking Brick-and-Mortar Expertise in a Complex Industry. Photo credit: Cookies.

Retail 353

Retail Social Media Technology Events 353

Retail TouchPoints

JULY 12, 2023

She and Robert Price, EVP of Global Sales and GM of Omnichannel Retail for Felbro, gave a joint presentation about how the companies collaborated to bring a new store concept to market — from render to reality. How do we give consumers a reason to get off their sofa, come to the store and have a physical experience?”

Technology 221

Technology Consumer Omnichannel Point of Sale 221

Retail TouchPoints

AUGUST 20, 2021

Brown noted that although many retailers have done well with online during this period, consumers are expressing a desire to go back to stores and are seeking greater integration between these experiences. Others are adopting omnichannel to make all channels act as one.

Retail 318

Retail Supplies Webinar Omnichannel 318

Retail TouchPoints

NOVEMBER 11, 2021

Curious about how consumer attitudes and behaviors are evolving? What consumers really want from brands and retailers. EY (Ernst & Young) has been tracking changing consumer sentiments since the onset of COVID-19 and will soon launch its 8 th Future Consumer Index. The ins and outs of livestreaming.

Merchant Services 304

Merchant Services Cryptocurrencies Payments Payment Services 304

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. Adoption of the omnichannel distribution system and cross-channel marketing. Personalization in the data mining age.

Consumer 94

Consumer Retail Social Media Payment Services 94

Retail TouchPoints

JULY 25, 2023

One reason is that there didn’t seem to be a pressing need for online pre-ordering given the level of convenience its stores already provided: “Our average customer is in and out of the store in eight minutes,” said Mikos. This helped customers trust that we will deliver them the items they need quickly and easily.”

Payment Services 235

Payment Services Operations Omnichannel Fulfillment 235

Retail TouchPoints

MAY 18, 2021

with Instagram-worthy interiors that are driving up neighborhood property values and attracting luxury consumers. To stand out in a cannabis retail environment, design and product often work hand in hand to tell the brand story and connect with consumers looking for a lifestyle brand to complement their personal style. Experience.

Jewelry 298

Jewelry Customer Experience Customer Loyalty Point of Sale 298

Retail TouchPoints

JULY 7, 2020

E-Commerce spending has grown by more than 30% , cementing consumer expectations for flexibility, choice and convenience. Burlington Stores is grappling with its January decision to cut online sales altogether and the coronavirus may be the final blow that shutters JCPenney for good. And contactless is not limited to the point of sale.

Merchant Services 207

Merchant Services Payment Services Payments Small Business Retail 207

Retail TouchPoints

APRIL 16, 2021

The “new normal” may be here to stay, with retailers and consumers alike embracing the new, online-driven landscape of the retailer sector. Customers want the advantages of online shopping when making purchases in physical stores. The Point of Experience (POE) is to replace the Point of Sale (POS) in the future.

POS 221

POS Retail Information Customer Loyalty 221

iVend

APRIL 9, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle. Associates can resolve customer queries faster, with information literally at their fingertips on the screen.

POS 52

POS Electronics Payment Services Point of Sale 52

Retail TouchPoints

OCTOBER 19, 2022

It’s clear that there is a consumer-driven need for more flexible finance and smarter buying power. . This trend follows changes in the retail sector, which has recently seen a shift toward an omnichannel approach and subsequent changes in how consumers spend. What Increased Regulation will Mean for Consumers and Retailers.

POS 221

POS Merchant Services Payment Services Payments 221

BigCommerce

SEPTEMBER 12, 2017

Conducting high-level research into who buys what, when and why, with regards to Americans shopping online, can be costly and time-consuming — which is why we’ve done it for you. Get your free comprehensive omnichannel report now. A 2017 point-of-sale solutions survey of 1,164 U.S. Customer location at time of purchase.

eCommerce 420

eCommerce Beauty and Health Social Media Customer 420

iVend

MARCH 20, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle. Associates can resolve customer queries faster, with information literally at their fingertips on the screen.

POS 52

POS Mobile Payment Services Point of Sale 52

Retail TouchPoints

APRIL 20, 2023

These markets offer a level playing field where digital commerce is everything, most major players are relative unknowns and companies will need to develop new strategies to succeed, according to The Next Billion Consumers: A Fast Growing Opportunity for Digital Commerce report from Accenture. So you need to think like [a] pure-play.”

Social Media 289

Social Media B2B Supplies B2C 289