Retail TouchPoints

MARCH 3, 2023

Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. Combining data-informed experiences with customer support can open avenues for retailers to offer unmatched personalization to their consumers. Personalization is now a hygiene and customers have come to expect it regardless.

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Consumer Customer Loyalty Customer Experience Recommendation 227

Retail TouchPoints

MARCH 14, 2024

Meeting Luxury Consumers Where They Are (Image courtesy Whitman Family Development) The COVID-19 pandemic brought about many changes in the U.S., and one of the most consequential has been the dispersion of individuals away from major city centers enabled by advances in remote work technologies and changing philosophies.

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Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

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Operations Shipping Costs Fulfillment Omnichannel 230

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

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Omnichannel Fulfillment Shipping Costs Social Media 285

Retail TouchPoints

JULY 1, 2022

Ron Johnson, CEO and co-founder of Enjoy Technology. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. His response: “Going to JCPenney.”

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Technology Telecommunications Consumer Electronics Electronics 300

Retail TouchPoints

FEBRUARY 21, 2022

With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world. In the past two years, consumers’ expectations and preferences have vastly changed. If one thing has become clear during the last two years, it’s that consumers value options for convenience.

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Consumer Merchant Services Apparel Supplies 265

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” But consumers aren’t just buying items online and having them shipped to the house. RTP: The recession isn’t impacting retail budgets for technology, which is great.

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Technology Shipping Costs Omnichannel Mobile 248

Ecommerce Platforms

FEBRUARY 14, 2023

When you’re still a tiny business selling products from your home, you might be able to manage this yourself. Whether you work alone or with staff, the fulfillment process is bound to take heaps of time away from other, more important, money-making tasks. When Should You Consider Engaging An eCommerce Fulfillment Service?

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Fulfillment Merchant Services Shipping Costs eCommerce 104

Retail TouchPoints

MAY 25, 2023

The rapid advancement of technology and social media has created a new generation of well-informed, empowered and discerning consumers. From the insights and experience of more than 1,800 consumer goods leaders, here are several strategies and approaches that businesses can adopt.

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Consumer Goods Operations Consumer Supplies 210

365 Retail

JUNE 20, 2022

Fulfilment – both in terms of delivery and returns – top shoppers’ considerations when buying online, the latest research from Retail Technology Show , the flagship event for retail, reveals. Fulfilment is the next battleground,” Matt Bradley continued. “The

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Fulfillment Technology Shipping Costs Retail 78

Retail TouchPoints

JULY 3, 2023

stores and 12X digital revenue growth over the past few years — has required Snipes to reimagine the approach it took in Europe while powering operations with a strong technology stack. “ We are very focused on getting physically in front of our consumer, and i n Europe the strategy there is around very niche markets like dance, BMX, etc.

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Management Payment Services Payments Operations 260

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S.

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Customer Experience Shipping Costs eCommerce Improvements 254

Ecommerce Platforms

OCTOBER 27, 2022

The best fulfillment services for Shopify are designed to help ecommerce business owners deliver products to their customers quickly and efficiently. Fulfilment services can help to make this whole process less time consuming and frustrating. What are the Best Fulfillment Services for Shopify? Shopify Fulfillment Network.

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Merchant Services Fulfillment Shipping Costs Shopify 104

Retail TouchPoints

SEPTEMBER 14, 2021

Amazon is adding 125,000 new warehouse and transportation jobs as it seeks to staff up the 350 fulfillment centers, sortation centers, regional air hubs and delivery stations it has opened this year, 100 of which will open in September alone. Now, the competition for hourly workers is propelling many other retailers to follow suit.

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Fulfillment Workshop Operations Events 218

Algopix

OCTOBER 10, 2023

Inventory management is a critical aspect of running a successful business, whether you’re a small retailer or a large multinational corporation. In today’s fast-paced and competitive business environment, the efficient management of inventory can make or break a company. Minimize carrying costs and holding expenses.

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Management Shipping Costs Supplies POS 116

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

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Shipping Costs Order Fulfillment Fulfillment Shipping 298

Retail TouchPoints

OCTOBER 15, 2021

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. But it’s not just about listening; it’s about action.

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Consumer Retail Merchant Services Fashion 289

Pivotree Blog

JULY 26, 2023

You’ve done everything right regarding 3PL inventory management and upped your re-orders; but despite your best efforts, you’re still selling through your stock. Either that, or it could be that there’s a problem with your warehouse management process. This is where a warehouse management system (WMS) is critical.

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Fulfillment Management Improvements Shipping Costs 52

Wiser

FEBRUARY 21, 2024

Leaders from top-performing brands shared their experiences and strategies covering a range of topics—from the impacts of the pandemic to the innovative use of technology and data in crafting successful sales strategies. A core theme discussed was the accelerated adoption of technology in the face of adversity.

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Technology Multi-channel Shopping Carts Presentation 78

Fabric

DECEMBER 15, 2023

In this blog post, we’ve compiled a list of key takeaways from this insightful discussion, focusing on how retailers can navigate the instant gratification economy, deliver true omnichannel experiences, and leverage innovative solutions like real-time inventory, order management and fulfillment, and dropshipping. 5 Key Takeaways 1.

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eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

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Omnichannel Shipping Costs Operations Fulfillment 252

Retail TouchPoints

JANUARY 9, 2024

Yikun Shao : There were a lot of reactive steps taken during the pandemic — from the rapid adoption of technology and ecommerce to diversifying supply chains — and I think companies are now realizing the benefits of those actions. One example was the surge in ecommerce during the pandemic, which drove supply chain activity.

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Supplies Shipping Costs Small Business Retail Recommendation 237

365 Retail

JUNE 27, 2022

Uniquely, the international fulfilment provider wanted to improve its app so that e-commerce retailers actually used it less. With this in mind, Paul Taylor, Chief Operations Officer at fulfilmentcrowd, looks at the three key things retailers should look for to maximise the time-saving benefits of outsourcing fulfilment. .

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ChannelAdvisor

SEPTEMBER 23, 2021

Today we’re going to look at the two programs that give you access to those lucrative Prime shelves: Fulfillment by Amazon (FBA) and Seller Fulfilled Prime (SFP). Fulfillment. The most striking difference between FBA and SFP is the way your items are fulfilled. With SFP, fulfillment is in your hands.

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Fulfillment Shipping Costs Multi-channel Merchant Services 98

Retail TouchPoints

OCTOBER 14, 2022

Established retailers exploring how a marketplace model would best fit into their business strategy have a common question — what’s the difference between dropship and marketplace fulfillment that utilizes third-party sellers, and how can it benefit their business? The answer is, quite a lot.

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Retail Fulfillment Operations Technology 268

365 Retail

MAY 23, 2022

Secret Sales has launched a fulfilment service to support brands requiring a UK distribution centre, solving logistics challenges for those wanting to partner with the fashion marketplace but geographical location or technical infrastructure prevent them from fulfilling orders directly to consumers in the UK.

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Shipping Costs Fulfillment Fashion Shipping 111

365 Retail

FEBRUARY 15, 2024

Retail success hinges significantly on the seamless operation of warehouses, where every detail from inventory management to order fulfilment directly influences customer satisfaction and bottom-line results. Automation also supports a safer working environment by taking over physically demanding tasks, reducing the risk of injuries.

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Management Order Fulfillment Retail eCommerce 52

Kibo

MARCH 17, 2023

90% of consumers view 2-3 day shipping as a baseline expectation. In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. The Role of Fulfillment in the Shopper Journey Historically, fulfillment was simply thought of as a means to deliver products to the customer.

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Fulfillment Operations Shipping Costs Merchant Services 62

Retail TouchPoints

SEPTEMBER 1, 2022

But in the midst of today’s current supply chain issues, inflation and fluctuating consumer demand, many retailers are finding themselves in the opposite scenario, with an excess of stock. Take Back Control With Tech-Enabled, End-to-End Supply Chain Management. Excess Inventory Eats into Profits.

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Fulfillment Retail Supplies Operations 269

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

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Webinar Consumer Payments Marketing 257

Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group.

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Payment Services Shipping Costs Electronics Fulfillment 337

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Create digital synergy.

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Omnichannel Consumer Management Technology 263

Retail TouchPoints

JULY 26, 2021

If you’re a wholesale retailer or brand owner and you haven’t already launched a direct-to-consumer sales channel, you’d better be thinking about it. A tech stack is the ecosystem of hardware and software platforms needed to manage the DTC order fulfillment process from end to end. Fulfillment and Returns.

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Payment Services Fulfillment Web Design B2B 275

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

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Omnichannel Fulfillment Customer Retention Channel 247

Retail TouchPoints

MARCH 24, 2022

Instacart already powers the ecommerce and fulfillment experience for hundreds of retailers across North America. Now the online grocery marketplace has launched a suite of technologies to help its partners continue their digital transformation with new fulfillment , advertising and insights capabilities.

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Fulfillment eCommerce Operations Omnichannel 263

Ecommerce Platforms

SEPTEMBER 26, 2021

The world of ecommerce relies on fulfillment services and methods like self-fulfillment, dropshipping , and 3PL, so at some point, you must choose one to get products to customers. So, during our research, we made sure we only chose 3PL companies with Canadian warehouses and fulfillment centers. Shopify Fulfillment.

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Fulfillment Shipping Costs Merchant Services eCommerce 104

Retail TouchPoints

OCTOBER 24, 2023

However, discretionary spending is expected to drop as the federal student loan pause ends in the fall, leaving consumers with less buying power and putting pressure on revenues. For CPGs, it’s become clear that there are process and technology gaps involved in servicing D2C demand.

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Retail Supplies Operations Technology 263