Retail TouchPoints

JANUARY 28, 2022

With recent missteps by social media giants like Facebook, consumers have become increasingly aware of how their personal data is collected and used. Things haven’t been easy of late for the retail sector. By comparison, zero-party is both more accurate, and yes, more ethical. So how should retailers use zero-party data?

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Gifts Shipping Costs Social Media Outdoor 266

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. This is causing many Americans to stress this holiday season.”.

Shipping Costs 264

Shipping Costs Consumer Supplies Merchant Services 264

lateshipment

OCTOBER 30, 2020

Shipping carriers are already straining their capacity due to social distancing norms and supply-chain restrictions. Retailers, on the other hand, will need to put in efforts from their end to survive and have a good holiday season run. Expected consumer spending – Consumers in the United States are projected to spend $8.05

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Shipping Small Business Retail Marketing Retail 243

Groove

APRIL 1, 2022

Introduction Because you’re reading this eBook, you’re likely an eCommerce retailer selling consumer packaged goods online, or you own a brick-and-mortar store and want to transition to eCommerce. What are Consumer Packaged Goods? First, let’s define what you’re trying to sell — consumer packaged goods. increased $63 billion.

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

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Consumer Food and Beverages Retail Apparel 260

Retail TouchPoints

NOVEMBER 10, 2022

Retail TouchPoints (RTP): How is Sephora dealing with shifts in shopper behavior over the past few years, particularly as consumers’ budgets have come under increased pressure? . We’re also supporting convenience, for example with the September 2022 addition of free shipping for all Beauty Insider members.

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Consumer Gifts Events Customer Experience 228

lateshipment

AUGUST 16, 2021

The other is being aware of the important dates and deadlines associated with shipping carriers and important eCommerce events. Data like important shipping dates, popular products on particular days, effective short-term marketing techniques, and sales data. Consumers will also look for home goods, fashion, decor, etc.

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Shipping Costs Shipping Marketing Small Business Retail 130

Retail TouchPoints

OCTOBER 28, 2021

And increasingly, consumers are reselling those items rather than leaving them to gather dust or putting them out on the curb — particularly as a growing number of digital resale platforms make that process easier than ever before. Shifting Consumer Sentiment Lifts Secondhand Stigma. billion items. ‘Tis the Season for Secondhand.

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Supplies Gifts Retail Toys 278

Omnisend

DECEMBER 1, 2021

As an ecommerce vendor, there’s nothing you can do to avoid shipping delays. We’ll also give you a basic shipping delay email template to help you communicate delays to customers. An example of Amazon’s shipping delivery estimate. A shipping delay notification on the product page for NaturAll. Reading Time: 9 minutes.

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Shipping Costs Shipping Information Order Fulfillment 158

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

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Gifts Department Stores Shipping Events 214

Retail TouchPoints

DECEMBER 8, 2021

You know the one, that final Saturday before Christmas when all the last-minute shoppers descend on the nearest mall to snap up remaining gift items. In light of well-publicized shipping delays and inventory shortages, they may find some empty shelves. It will be critical for shoppers to find last-minute gifts that arrive on time.

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Shipping Costs Food and Beverages Gifts Shipping 252

Groove

FEBRUARY 17, 2024

Use urgency to activate a consumer’s fear of missing out (FOMO) and encourage them to retrieve their cart. Empathy: Consumers respond to brands that express empathy and understand where shoppers are coming from. Use this to your advantage in your email efforts.

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Shopify Gifts Mobile Shopping Carts 352

Retail TouchPoints

AUGUST 28, 2023

billion consumers worldwide. For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. trillion in online sales. 22, 2023 briefing.

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Shipping Costs Gifts Fulfillment Consumer 232

BigCommerce

JULY 19, 2018

has been the highest consumer of wine in the world since 2014. But the sector of the wine industry with the largest growth is direct-to-consumer sales (D2C). Whether you compare it to grocery stores, convenience stores, or independent wine shops, winery D2C shipping continues to be the leading retail channel.

Shipping Costs 263

Shipping Costs Shipping eCommerce Merchant Services 263

Retail TouchPoints

AUGUST 8, 2022

There’s no question that strategic promotions and discounts motivate consumers to buy a product. There are numerous types of enrollment incentives, but the most common are discounts, free shipping and a gift with purchase. As a result, consumers save money when they subscribe to multiple products.

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Merchant Services Subscription Shipping Costs Gifts 255

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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eCommerce Shipping Costs Gifts Merchant Services 312

lateshipment

OCTOBER 11, 2023

Deloitte) An average consumer is set to hit $1,430 on an average during the holidays. Salesforce) If consumers are ready to open their wallets and splurge admist inflation, e-commerce brands should use this opportunity to make the most of it. Provide personalisation on gift wrap options. Provide shipping optionality.

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eCommerce Marketing Gifts Shipping 244

Groove

AUGUST 4, 2022

In the past, customers have been able to manually calculate when their package will arrive by subtracting the number of days that their selected shipping method will take from the date they would like the product to show up on their doorstep. First and foremost, frozen and dairy products require specific shipping methods and packaging.

Food and Beverages 195

Food and Beverages Customer Merchant Services Shipping Costs 195

Retail TouchPoints

NOVEMBER 10, 2022

There are a lot of theories about how inflation, supply chain constraints and other dynamics will impact consumer behaviors. But clearly deal hunting is top-of-mind for older consumers: while 55% of Gen Z consumers said they plan to spend more on holiday shopping and celebrations, a mere 39% of millennial shoppers intend to do the same.

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Gifts Social Media Shipping Costs Consumer 259

Retail TouchPoints

OCTOBER 4, 2021

Three of the country’s biggest retailers are taking significant steps to get consumers into the holiday shopping groove — and to do so (much) sooner than later. Many consumers already have caught on that they don’t need to wait until Black Friday, Cyber Monday or Super Saturday for attractive promotional offers. Beginning Oct.

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Gifts Shipping Costs Supplies Events 321

SellBrite

NOVEMBER 22, 2019

Now is the time to get ahead of holiday shipping with some tips from our friends at ShipStation. It’s important to understand customer expectations around shipping. ShipStation conducted a survey of 1,220 online consumers in the U.S. ShipStation conducted a survey of 1,220 online consumers in the U.S.

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Shipping Costs Shipping Merchant Services Fulfillment 105

ESW

JUNE 14, 2023

Finding the right warehouse and shipping provider can be a challenge for any brand with a DTC ecommerce channel. Here are eight factors and criteria every beauty brand should consider when selecting a warehouse and shipping provider. But for beauty brands, the task is even more daunting.

Shipping Costs 78

Shipping Costs Shipping Online Catalogues Supplies 78

ROI Revolution

DECEMBER 7, 2021

Shipping, inventory, and fulfillment are the basic underpinnings of a business that, at the end of the day, must work flawlessly for any sort of marketing efforts to be minisculely worth it – and they are all in flux right now. Published October 27, 2021 | Updated December 7, 2021. Business being good isn’t always a good thing.

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Shipping Costs Shipping Supplies Fulfillment 78

ROI Revolution

JANUARY 11, 2022

Shipping, inventory, and fulfillment are the basic underpinnings of a business that, at the end of the day, must work flawlessly for any sort of marketing efforts to be minisculely worth it – and they are all in flux right now. Ocean shipping prices are down from September, but still more than triple what they were in December 2020.

Shipping Costs 78

Shipping Costs Supplies Shipping Fulfillment 78

Retail TouchPoints

APRIL 5, 2022

Consumers will be encouraged to clean out their closets to earn PacSun credits and to shop for “pre-loved” (a.k.a. Consumers can fill the ThredUP Clean Out Kits with women’s and kids’ apparel, shoes and accessories from any brand and ship them to ThredUP for free using a prepaid shipping label.

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Groove

AUGUST 20, 2020

With consumers encourages to shop online rather than in-store, preparing your eCommerce store for the holidays is critical to maximize revenue. Increase brand awareness and drive more eCommerce sales by following these 5 holiday marketing tips: Provide a holiday shipping schedule. Offer electronic gift cards. prior to purchase

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eCommerce Marketing Social Media Gifts 243

RetailDive

DECEMBER 10, 2021

Additionally, 77% of shoppers worry they will have issues purchasing gifts online this year, according to a report by Intercom.

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Shipping Gifts Consumer 113

Retail TouchPoints

JUNE 30, 2023

Understanding this process and implementing a relationship and engagement strategy has been a priority for us as we create a dialogue with our consumers that is more than just a transaction. Going Beyond the Gift Many often ask us how we achieved creating such robust relationships and communities? At present, we have about 1.4

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Customer Workshop Gifts Multi-channel 255

Retail TouchPoints

NOVEMBER 10, 2020

on gifts, holiday items and additional “non-gift” purchases, according to data from the National Retail Federation and Prosper Insights & Analytics. Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves.

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Shipping Costs Social Media Gifts Shipping 246

Retail TouchPoints

FEBRUARY 12, 2024

One has to wonder whether it was a smart move for Temu to overtly focus on some of the biggest reasons why many consumers report feeling guilty when they shop on the app. All in all, two great spots from these newcomers who got their point across while demonstrating how in tune they are with today’s consumers. Cosmetics ad E.l.f.

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Gifts Consumer Games Supplies 257

Retail TouchPoints

MAY 21, 2021

consumer now pays for four different video streaming subscriptions. Subscription is a great model because it builds a relationship between the consumer and vendor — or the service provider in some cases. Consumers grow to rely on their subscription service providers. But the pandemic took these trends to a whole new level.

Subscription 279

Subscription Merchant Services Shipping Costs Food and Beverages 279

Retail TouchPoints

NOVEMBER 17, 2023

The Stitch Fix value prop has always centered around its robust data and analytics strategy — with so much insight into consumer behaviors and preferences, stylists can match shoppers to the perfect wardrobe pieces. Consumers can simply call or text the hotline number, 415-949-1002, with their question or concern.

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Social Media Multi-channel Gifts Fashion 147

Retail TouchPoints

SEPTEMBER 23, 2021

Your clients’ customers will be coming to the internet with their gift lists in hand, longing for ideas on what to buy for each friend and family member in the absence of in-store inspiration. Macy’s keeps its gift-giving guide up year-round, sectioned by occasion as well as recipient.

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SEO Gifts Shipping Costs Beauty and Health 263

Retail TouchPoints

APRIL 25, 2022

Nowhere is this delicate equation more critical than during the holiday season, when a larger proportion of purchases are gifts, raising the potential for mismatches of item and end user. Additionally, “we had the uncertainty around supply chain capabilities, so it makes sense to encourage consumers to shop earlier,” said Taylor.

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Gifts eCommerce Webinar Consumer 278

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

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Shipping Costs Gifts Fulfillment Consumer 296

Retail TouchPoints

SEPTEMBER 19, 2023

The company has successfully helped retailers like American Eagle Outfitters leverage RFID and computer vision-based inventory tracking technology to create a holistic, near-real-time view of inventory across stores to empower both associates and consumers. The pandemic accelerated new consumer behaviors, such as BOPIS.

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Omnichannel Shipping Costs Operations Fulfillment 268

Retail TouchPoints

MARCH 23, 2023

Shoppers will be able to ship everything from bath bombs to gift sets from more than 250 Lush stores in the U.S. We’re proud to develop these features in partnership with retailers as consumers crave convenience, alongside speed and selection.” and Canada.

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Shipping Costs Travel Gifts Shipping 234