Retail TouchPoints

SEPTEMBER 12, 2023

Photo courtesy of TikTok Shop While the ecommerce functionality has been available to at least some users since late last year, today marks the service’s debut to the wider TikTok community, and to say that both consumers and brands have been eagerly anticipating this development might be an understatement.

Merchant Services 260

Merchant Services Payment Services Multi-channel Shopify 260

Retail TouchPoints

JULY 14, 2023

It’s still early days, but AI advancements have the potential to fundamentally change ecommerce operations by drastically improving order fulfillment practices and bridging the ever-significant personalization gap forming between the online and offline realms. This allows businesses to respond quickly and effectively to the customer.

eCommerce 218

eCommerce Order Fulfillment Fulfillment Multi-channel 218

Retail TouchPoints

MARCH 21, 2023

“Omnichannel” has been an aspiration for brands for many years now, but while it used to refer to the merging of a retailer’s brick-and-mortar and ecommerce operations, it now means something very different. We have 4,600 stores; we are within 10 miles of 90% of the U.S.

eCommerce 286

eCommerce Fulfillment Shopify Omnichannel 286

Retail TouchPoints

JULY 6, 2022

as its official retailer across all channels in India. The long-term franchise agreement will allow Reliance to introduce Gap’s latest offerings through a mix of exclusive brand stores, multi-brand store expressions and digital commerce platforms. has named Reliance Retail Ltd. Financial terms of the deal were not disclosed. “We

Multi-channel 266

Multi-channel Consumer Electronics Fashion Retail 266

ESW

AUGUST 18, 2023

Rather, every detail of the shopper journey – from demand generation to last-mile delivery – is part of a multi-local commerce implementation. What is Multi-Local Commerce? Multi-local commerce prioritises the shopper. Multi-local commerce prioritises the shopper. It puts customers at the center of decision-making.

Merchant Services 141

Merchant Services Shipping Costs Payment Services Multi-channel 141

365 Retail

NOVEMBER 28, 2022

On the one hand, operational changes and on the other hand, changes linked to the user experience. Within the context of Omni channels, retail formats have also undergone significant development and have become more responsive to the retail environment and customers. Acknowledging the power of technology .

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

AUGUST 19, 2021

Back-to-school surveys across the retail sector point to a strong season, spurred by pent-up consumer demand. Jeff Orschell, EY’s Americas Consumer Retail Leaders, noted that global data as well as the firm’s consumer research point to demand remaining elevated, despite the uncertainties. ADDITIONAL LISTENING: 2.

Supplies 299

Supplies Consumer Omnichannel Multi-channel 299

Retail TouchPoints

DECEMBER 15, 2022

Real-time CDP helps companies bring together known and anonymous data from multiple enterprise sources to create a consolidated customer profile, which can be used to provide personalized customer experiences across all channels and devices — all in real time. Marketers can also try out a multi-image carousel-based push notification campaign.

Multi-channel 234

Multi-channel POS Customer Data Mobile 234

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. Omnichannel now means not just offering services across channels, but also providing seamless communication that connects all touch points. “As

Consumer 142

Consumer Payment Services Fulfillment Multi-channel 142

Retail TouchPoints

JULY 12, 2021

Now, Nordstrom will have the exclusive multi-channel retail rights for both brands in all of North America, including Canada, and own a minority stake globally. While ASOS will retain operational and creative control of the Topshop brands, the new shared ownership model will ensure close collaboration between Nordstrom and ASOS.

Multi-channel 262

Multi-channel Multichannel Department Stores Fashion 262

Retail TouchPoints

JANUARY 14, 2021

Reath joins Bed Bath & Beyond from Macy’s, where he was a senior marketer with responsibility for data-led, integrated omnichannel marketing designed to build affinity and loyalty for the brand across multiple customer segments. We Are Social also has been appointed as the lead social media agency for buybuy BABY.

Beauty and Health 152

Beauty and Health Marketing Multi-channel Social Media 152

ESW

JULY 6, 2023

So now is the time for brands to evaluate and optimise operations to ensure a strong finish to the year. But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Omnichannel is here to stay.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

OCTOBER 25, 2023

One big reason is that the nature of holiday shopping — with many consumers shopping for others and making purchases across multiple categories — gives retailers a golden opportunity to impress, and possibly retain, new customers. The days of designing channel experiences within the four walls of a store are coming to an end,” said Walker.

Multi-channel 317

Multi-channel Customer Experience Mobile Improvements 317

Steve Dennis

FEBRUARY 1, 2021

is planning to split its online and brick-and-mortar operations into two companies, and then take Saks.com public, immediately strikes me as one of the dumbest strategic decisions I have heard in a long, long time. The reports that Hudson’s Bay Co. The lines are blurring. Digital drives brick and mortar and vice versa.

Multi-channel 174

Multi-channel eCommerce Books Department Stores 174

Retail TouchPoints

FEBRUARY 9, 2023

Over the last decade or so, Batteries Plus has struggled to find its place in the world of digital retail, even as consumers have become ever more reliant on battery-powered devices. Right now [those experiences] look very similar, so we’re working to reinvent what those consumer journeys look like.”

Customer Data 196

Customer Data Customer Omnichannel Electronics 196

RTP blog

DECEMBER 19, 2017

But those 2008 articles didn’t include a lot of the terminology that is ubiquitous today: omnichannel, cloud, artificial intelligence, augmented reality, IoT and unified commerce. Note: IDC has been credited with coining the term “omnichannel.”) Instead of being a museum, the store should be a destination.”

Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

Retail TouchPoints

OCTOBER 17, 2022

Social impact, brand purpose and environmental influence are all driving decisions for consumers and employees alike. In a global survey of 30,000 consumers, Accenture Strategy found that 63% of consumers prefer to purchase from purpose-driven brands. that 72% believe purpose should come before profits.

Multi-channel 274

Multi-channel Consumer Improvements Retail 274

RTP blog

AUGUST 2, 2019

By July, you’ve likely started campaign and channel planning, and even considered some newer technologies such as Alexa skills or AR/VR. The challenge is unlocking its value by making it scale across channels. You’re already investing in content — but it’s locked in silos Is your content reusable across channels? Absolutely.

Multi-channel 150

Multi-channel eCommerce Channel Presentation 150

Kissmetrics

APRIL 20, 2021

BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. However, it requires synergy between online commerce channels and physical retail to succeed. This style of shopping is gaining popularity because consumers prefer the speed and convenience of online shopping.

eCommerce 282

eCommerce Shipping Multi-channel Small Business Retail 282

Retail TouchPoints

AUGUST 11, 2021

These range from peer-to-peer platforms like eBay to third-party marketplaces integrated into traditional ecommerce operations like that of Walmart — and hundreds of variations in between. The site has become a de facto search engine for many consumers, with 53% of shoppers in the U.S. Selecting the Optimal Marketplace Mix.

Other 147

Other White Paper Multi-channel eCommerce 147

Omnisend

JUNE 7, 2021

This is true whether they have smaller online sales channels or a handful of locations. Shopify Plus has been developed for ecommerce stores that operate at higher levels of complexity. Upgrading provides a robust omnichannel shopping experience with integration and cross-platform abilities. Automation of workflow processes.

Shopify 107

Shopify Merchant Services Multi-channel eCommerce Platforms 107

Retail TouchPoints

DECEMBER 2, 2022

But one thing hasn’t changed — Economy Candy is still family owned and operated — and that, Skye believes, has been the secret to its staying power. Leveraging social media to ensure the store’s product offerings stay in sync with consumer demand. From Pushcart to Multi-Generation Local Business.

Social Media 281

Social Media Multi-channel WooCommerce eCommerce 281

Kibo

APRIL 26, 2022

The past two years have demonstrated that consumers are ready and willing to change their behavior to find and purchase the things they need. Not missing a beat, consumers began returning to physical stores in 2021 as pandemic restrictions lifted and vaccines became widely available. Why should marketers care about headless commerce?

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

365 Retail

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

Improvements 52

Improvements Shipping Costs Multi-channel Fulfillment 52

Omnisend

DECEMBER 14, 2023

Irrespective of the size or stage of your business, the best ecommerce tools can help with the following: Optimize store performance Enhance customer experience Streamline operations Boost sales Success requires a strategic combination of tools tailored to your needs. It helps you manage customer service and support across multiple channels.

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

Ecommerce Platforms

JANUARY 12, 2021

The NetSuite dashboard also displays data for specific timeframes, locations, and business channels. Users can view data from particular channels, individual, or all of the enterprise’s subsidiaries in the “Consolidated” setting. Email marketing drives 20% of the traffic to your ecommerce channels. Accounting. Order Management.

Payment Services 118

Payment Services Merchant Services Shipping Costs Payments 118

Pivotree Blog

SEPTEMBER 22, 2022

Omnichannel ordering capabilities. 3 – Resource and labor planning with the right WMS and warehouse automation to allow for efficiency in warehouse operations including staffing and seasonal spikes for holiday demand, automated and integrated systems and processes, capacity and high yield fulfillment with autonomous mobile robots (AMR).

Payment Services 52

Payment Services Supplies eCommerce Multi-channel 52

Teamwork Retail

JULY 8, 2020

Make your business more efficient, more profitable & more accessible with Omnichannel retail. Omnichannel is a key retail buzzword, which has accelerated over the past few months. “Curbside Pickup” , a core component of Omnichannel retail, has seen a 4001% increase in searches since late February. The Timeline.

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

Wiser

OCTOBER 4, 2018

They’re seizing an opportunity to grow by going omni and bringing their once-online business models across channels. . According to PwC’s Global Consumer Insights Survey 2018, 44 percent of consumers polled buy products in-store , up from 42 percent in 2013. Retail remains a healthy mix of channels. Here’s why. .

Multi-channel 74

Multi-channel Omnichannel Channel eCommerce 74

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. In this guide, we’ve compiled all you need to know about BOPIS for omnichannel retailers.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Retail TouchPoints

AUGUST 13, 2021

In the World of ‘Attention Commerce,’ a Multi-Channel Presence is Key. As the company’s Senior Director and General Manager of Omnichannel, Sharon Gee has been at the center of the massive shifts taking place in ecommerce over the last year and a half. As a result, companies had to contemplate, ‘What is my omnichannel strategy?

Omnichannel 299

Omnichannel Payment Services Payments Multi-channel 299

Retalon

AUGUST 14, 2023

Modern furniture inventory software provides the insights and automation needed to manage stock for omni-channel fulfillment. It’s like having a supercharged crystal ball that unlocks new efficiencies across your retail operation. Higher turnover and availability also increase sales.

Management 41

Management Multi-channel Supplies Demo 41

GetElastic

OCTOBER 21, 2022

With almost 20 years of experience in the eCommerce industry, Carroll is an international keynote speaker and bestselling author, and a world-leading expert on how to grow a business globally using digital channels. His Youtube channel also provides consistent content on all topics relating to eCommerce.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

365 Retail

JANUARY 18, 2024

CDP Best Practices: Scoping, ROI and Use Cases During the summit, we also dug into the different aspects of using a CDP, including hearing from SPARC Group about building a multi-brand strategy with a unified data foundation and exploring the three pillars of ROI strategy at Vail Resorts.

Customer Data 63

Customer Data Customer Multi-channel Events 63

Wiser

MAY 14, 2020

That’s certainly true, but with the rise of omnichannel retail , strong visual merchandising must also extend to online channels. In brick-and-mortar stores and online storefronts, consumers are barraged with visual and text-based advertising. it’s easy for consumers to overlook most of them. Tell a Story.

Multi-channel 158

Multi-channel Electronics Point of Sale Presentation 158

Profitero

MARCH 8, 2017

With the help of increasingly sophisticated technology, eCommerce retail is evolving to meet consumer demand faster and with more ferocity than any other channel we’ve seen. From assortment to technology, training to operations; grocery retailers aren’t immune to the pervasive need to get eCommerce right.

eCommerce 60

eCommerce Webinar Multi-channel Retail 60

Retail TouchPoints

JULY 28, 2020

In fact, recent research from McKinsey finds consumers indicating they will adopt long-term behavioral changes beyond COVID-19. Consumers have had their options severely limited — and the idea of returning to typical social behavior like retail shopping is now fraught with risk. Indeed, lockdown trained us all to do so.

Retail 202

Retail Mobile Multi-channel Technology 202