Retail TouchPoints

JULY 20, 2022

Global conflicts, economic uncertainty and volatile demand patterns have thrown supply chains (and the retailers that rely on them) for a loop. Experts agree that the supply chain has more impact on the customer experience than ever before. Top Supply Chain Investments.

Supplies 303

Supplies Shipping Costs Customer Loyalty Technology 303

Retail TouchPoints

MAY 4, 2022

Purple has appointed supply chain veteran Eric Haynor as its COO, effective June 6, 2022. Haynor’s 30 -year career includes his recent role as SVP of Global Industrial Supply Chain at water treatment company Ecolab, Inc.

Supplies 256

Supplies Online Retail Operations Channel 256

Retail TouchPoints

DECEMBER 18, 2020

The resulting lockdowns and shelter-in-place orders have caused a shift in buying behavior among American consumers. Varying product availability has been a key reason for these changing buying decisions, prompting consumers to choose between need and preference. Improve Supply Chains, Boost Customer Satisfaction.

Supplies 246

Supplies Shipping Costs Operations Customer 246

Retail TouchPoints

FEBRUARY 13, 2024

Brick-and-mortar stores teamed up with brands to determine the optimal placement and positioning of products to entice consumers and their wallets. These days, however, consumers are the ones driving product placement, and owning the digital shelf has everything to do with the technology behind the scenes.

Consumer 286

Consumer eCommerce Supplies Technology 286

Retail TouchPoints

OCTOBER 9, 2023

In 2024, it won’t be your dad’s supply chain. These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: Retailers need additional tools to fully integrate these stores’ back-of-house (BOH) operations into the rest of their supply chain.

Supplies 301

Supplies Fulfillment Retail Omnichannel 301

Retail TouchPoints

JUNE 9, 2023

Consumers are becoming increasingly mindful about sustainability when it comes to shopping habits, and luxury retail is responding by investing in sustainable initiatives that will protect the environment while still allowing them to continue delivering luxurious items. Sustainability can be highly data-driven.

Supplies 239

Supplies Operations Shipping Costs Customer 239

Retail TouchPoints

JULY 26, 2023

Global supply chain challenges, inflation and a shift to online consumerism have upended the traditional retailer and customer relationship. Today’s fast-paced world leaves consumers strapped for cash and time. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

Fulfillment 204

Fulfillment Operations Shipping Costs Order Fulfillment 204

Retail TouchPoints

JUNE 9, 2022

With supply chain challenges rampant worldwide, many brands and retailers are focusing on consistent, even proactive, communication to address the demand side of the equation. Retail TouchPoints (RTP): How can marketing and, specifically, social media help brands better manage consumer demand?

Supplies 361

Supplies Social Media Consumer Marketing 361

Retail TouchPoints

APRIL 26, 2024

In today’s market landscape, ethical, political and environmental considerations increasingly sway consumer purchasing decisions, particularly when it comes to packaging. From exaggerated health claims to misleading descriptions of ingredients, deceptive labeling erodes consumer trust and undermines brand credibility.

Consumer 162

Consumer Shipping Costs Shipping Supplies 162

Retail TouchPoints

JULY 28, 2023

Rural lifestyle retailer Tractor Supply is revving up its growth plans with a new long-term target of eventually operating 3,000 stores in the U.S. — We believe we have a robust, distinct business model in an attractive market,” said Hal Lawton, President and CEO of Tractor Supply in a statement. “We year-over-year to $4.18

Supplies 243

Supplies Document Improvements Customer Experience 243

Retail TouchPoints

NOVEMBER 8, 2021

As issues in the supply chain continue to make headlines, American Eagle Outfitters (AEO) has bought its second logistics company in less than three months. Following the acquisition of parcel delivery company AirTerra in late August, the retailer this week acquired in-market fulfillment operator Quiet Logistics for $350 million in cash.

Supplies 308

Supplies Fulfillment Outdoor Arts 308

Retail TouchPoints

MAY 20, 2022

REI Co-op has named Sylvia Wilks to the newly created role of SVP, Chief Supply Chain Officer, effective May 23, 2022. Wilks will be responsible for the strategic leadership of REI’s global supply chain, working with other leaders across the organization to develop its network and support the company’s growth.

Supplies 269

Supplies Food and Beverages Operations Events 269

Retail TouchPoints

JUNE 28, 2023

It’s also critical that the entire warehouse operation is prepared and ready to meet the demands of fast and accurate, high-volume fulfillment during the increased influx of orders. Another basic planning tenet is ensuring ample supplies are ordered for peak season. while also lowering operational costs.

Operations 248

Operations Shipping Costs Fulfillment Shipping 248

Retail TouchPoints

DECEMBER 18, 2023

BJ’s joins our growing community of national retail and grocery chains, totaling over $100 billion in revenue and more than 30,000 locations throughout North America, in leveraging microservices to quickly stand up new capabilities that improve operations, delight customers and lower costs,” said Darpan Seth, CEO of Nextuple in a statement.

Operations 248

Operations Shipping Costs Fulfillment Omnichannel 248

Forrester eCommerce

OCTOBER 28, 2021

Align Finance, Sales And Marketing For Supply Chain Success Thanks to all of you who helped with our Supply Chain Tech Tide research about the maturity and business value of supply chain applications.

Supplies 195

Supplies Operations Marketing Consumer 195

Retail TouchPoints

NOVEMBER 11, 2022

While people have been shopping online for decades, it’s important to recognize that warehouses, as we know them, are still operating and organized to replenish the stock in brick-and-mortar stores. Many warehouse operations are looking to technology to upgrade every facet of their daily operations. A Well-Oiled Machine.

Operations 243

Operations Improvements Supplies Fulfillment 243

Retail TouchPoints

JUNE 15, 2022

Historically, in its most simple definition, the “supply chain” division of retail was the one in charge of getting stuff in, maybe storing it for a while — maybe not (cross-docking) — and then getting whatever stuff they did store out to brick-and-mortar locations to be sold to the masses. Hey, that’s why they call it supply chain !

Supplies 258

Supplies Customer Omnichannel Shipping 258

Retail TouchPoints

DECEMBER 9, 2021

Supply chain challenges are nothing new, but they are newly in the spotlight as massive consumer delays and shortages affect the shopping public. Trucking and drayage from the port is complicated by varying operating hours, load capacities and labor constraints. Flexible networks for uninterrupted operations.

Supplies 290

Supplies Fulfillment Shipping Costs Multi-channel 290

Retail TouchPoints

MAY 26, 2022

It’s the question that’s on every retailer’s — and not a few consumers’ — minds: When will global supply chains flow freely once more? With supply chain challenges come the higher costs feeding inflation, which is itself a double-edged sword. How are the supply chain challenges we’ve been seeing contributing to rising prices?

Supplies 284

Supplies Shipping Costs Consumer Definition 284

Retail TouchPoints

MAY 26, 2022

Digital sports platform Fanatics has partnered with supply chain solution Quiet Platforms — a wholly owned subsidiary of American Eagle Outfitters Inc. Quiet Platforms’ “shared supply chain” solution allows companies to collaborate to solve common logistics, fulfillment and delivery challenges.

Supplies 263

Supplies Department Stores Fulfillment eCommerce 263

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. As an operating partner at one of Wish’s longest-running investors, GGV Capital , Yan has long had an insider’s view of the business.

Shipping Costs 331

Shipping Costs Consumer Supplies Shipping 331

Retail TouchPoints

NOVEMBER 17, 2023

Furthermore, product substitution allows businesses to diversify their sourcing to mitigate supply chain risks. Market conditions are dynamic, and consumer preferences change — retailers and manufacturers need to adapt to these factors quickly. For example, a kitchenware and cutlery company might offer two grades of knife sets.

Shipping Costs 254

Shipping Costs Customer Experience Supplies Improvements 254

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

Shipping Costs 264

Shipping Costs Consumer Supplies Merchant Services 264

Retail TouchPoints

SEPTEMBER 6, 2022

Supply chain and last mile challenges have been grabbing headlines for months, and executives from Ulta Beauty , American Eagle and others shared their advice on how retailers can turn these troubles into opportunities at the Home Delivery World logistics conference. Ulta’s Three Pillars Connect Supply Chain, Associates and Shoppers.

Supplies 266

Supplies Shipping Costs Travel Multi-channel 266

Retail TouchPoints

APRIL 25, 2022

Supply chain management is the heart of retail management and has the ability to inform the overall health of a business. As a result, businesses looking to gain a competitive advantage in the global marketplace are investing more heavily in supply chain management. Seems simple enough, right?

Supplies 305

Supplies eCommerce Shipping Costs Customer Loyalty 305

Retail TouchPoints

OCTOBER 20, 2021

So what does a retailer do when supply chains are stopped up, slow or just plain broken — and they don’t even have reliable information on exactly when items will arrive? Address Supply Chain Challenges with Better Demand Data. Supply chain problems are inextricably linked with demand changes, which themselves have been dramatic.

Supplies 288

Supplies Customer Shipping Costs Recommendation 288

Retail TouchPoints

OCTOBER 4, 2021

As the United Kingdom hastened to exit from the European Union, restricting access to the European single market that accounted for 50% of imported goods, supply chain disruption was inevitable for UK businesses dependent on EU suppliers. Global Chip Shortage.

Supplies 262

Supplies Shipping Costs Consumer Electronics Retail 262

Retail TouchPoints

JUNE 7, 2022

After a 23-year career with Amazon , Dave Clark, CEO of the Worldwide Consumer, has resigned, effective July 1. Clark stepped into the role in early 2021 following the departure of Jeff Wilke ; he had most recently served as SVP of Worldwide Operations.

Consumer 268

Consumer Fulfillment Supplies Operations 268

Retail TouchPoints

JANUARY 30, 2023

The years when the pandemic toppled the global supply chain, forcing retailers to find ways to minimize the effects of disruption while managing unprecedented online shopping behavior — piecing things together however they could. No one will forget the year 2020 — 2021, or 2022 for that matter.

Supplies 276

Supplies Fulfillment Technology Arts 276

Retail TouchPoints

FEBRUARY 21, 2022

With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world. In the past two years, consumers’ expectations and preferences have vastly changed. If one thing has become clear during the last two years, it’s that consumers value options for convenience.

Consumer 284

Consumer Merchant Services Apparel Supplies 284

Retail TouchPoints

OCTOBER 1, 2021

As supply chains become increasingly complex due to the proliferation of commerce channels and higher consumer expectations, businesses are turning to outsourced functions that can deliver on speed, quality and cost. Greater Efficiencies: Outsourcing saves businesses a ton of time and money by streamlining their operations.

Supplies 276

Supplies Shipping Costs Fulfillment Shipping 276

RetailMinded

SEPTEMBER 26, 2022

Recently I had the opportunity to learn from Manhattan Associate’s Sebastian LeFebure about supply chain innovation based on customer purchasing changes. Take Adidas as an example. Nimble Is the Name of the Game .

Supplies 98

Supplies Consumer eCommerce Retail 98

Retail TouchPoints

DECEMBER 22, 2020

Leaders discussed their plans for the business, including growing its connections with shoppers and improving supply chain capabilities, on a Dec. The retailer’s plan to better connect with consumers will include “scaling direct connections with contactable members,” according to Matt Friend, EVP and CFO at Nike. 18 call with analysts.

Supplies 358

Supplies Customer Improvements Consumer 358

Retail TouchPoints

FEBRUARY 8, 2022

The new year is kicking off with plenty of challenges for consumers, retailers and CPG brands alike — and it seems we’ll start another year under a cloud of uncertainty. Worldwide supply chain disruptions, rising production costs and labor struggles have all made pricing and promotions decisions more complicated.

Supplies 276

Supplies Consumer Marketing Operations 276

Wiser

JUNE 5, 2023

As a small business owner, managing supply chain issues is nothing new. Because smaller retailers cannot always order in bulk or far in advance like many larger retailers do, any supply chain disruptions are often felt faster and stronger by small businesses.

Small Business Retail 147

Small Business Retail Supplies Shipping Costs Management 147

Retail TouchPoints

DECEMBER 28, 2020

That plan includes the supply chains and global networks that support retailers — and now they are in need of a solution. They might have found exactly what they need in the form of onshoring, a strategy that involves bringing offshored operations back home to their original country.

Supplies 258

Supplies Food and Beverages Electronics Consumer Electronics 258

Retail TouchPoints

AUGUST 19, 2021

With re-masking and a potential fourth wave coming, we aren’t out of the woods yet, and it’s important to recognize how essential elements of retail business and operations have been forever transformed — most notably, the role of brick-and-mortar stores and the relationship between personalization and automation.

Supplies 264

Supplies Shipping Costs Retail Fulfillment 264