Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 275

Fulfillment Shipping Costs Omnichannel Retail 275

Retail TouchPoints

MAY 2, 2024

A recent Coresight Research consumer survey revealed that nearly three in five ( 56.9% ) of surveyed consumers are members of at least one loyalty program, and more than half spend more with retailers once they join their loyalty program — a net 39.5% As a whole, loyalty programs are quite popular. higher spend overall.

Subscription 238

Subscription Shipping Costs Payment Services Payments 238

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. One in four consumers are shopping more with small brands.

Consumer 312

Consumer Shipping Costs Shipping Small Business Retail 312

365 Retail

FEBRUARY 10, 2023

Consumer electronics brands are looking to increase their direct-to-consumer selling in 2023, despite the cost of living crisis and reductions in consumer spending. Amazon has been a mainstay for consumer electronics brands and 69% of those surveyed claimed it is still a key channel.

Channel 122

Channel Consumer Electronics Consumer Electronics 122

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience.

Shipping Costs 332

Shipping Costs eCommerce Merchant Services Retail 332

Retail TouchPoints

JANUARY 5, 2023

Although there are signs that inflation is easing, higher prices and an uncertain economy continue to impact consumer behavior. Although many customers are “brand loyal,” given the economic environment, stressed consumers nowadays will most often make retailer and product choices with price as the main factor.

Shipping Costs 289

Shipping Costs Merchant Services Channel Consumer 289

ChannelAdvisor

NOVEMBER 8, 2023

What do consumers want? Brands and retailers spend their whole careers chasing down answers to these questions — but we’ve revealed them in our 2023 global online survey results. Consumer electronics buyers are the most savvy shoppers, as an astounding 91% visit two or more sites before purchase. Our recommendation?

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

Retail TouchPoints

DECEMBER 18, 2020

The resulting lockdowns and shelter-in-place orders have caused a shift in buying behavior among American consumers. Varying product availability has been a key reason for these changing buying decisions, prompting consumers to choose between need and preference. Overpay for unnecessary manufacturing tools and costs will climb.

Supplies 246

Supplies Shipping Costs Operations Customer 246

Retail TouchPoints

JULY 5, 2022

But now, even as consumers return to stores, they have come to expect those omnichannel conveniences, meaning retail executives must find a way to make them financially viable. But while most executives know what they need to do to increase ecommerce profits, many ( 40% of those surveyed) struggle to actually implement the needed changes.

Shipping Costs 296

Shipping Costs eCommerce Retail Merchant Services 296

Retail TouchPoints

SEPTEMBER 28, 2021

Global direct-to-consumer brands (DTC) reaped exponential rewards, especially from Millennial and Gen Z shoppers. Even traditionally more high-touch categories such as luxury goods, fragrances and cosmetics did exceptionally well with cross-border consumers. It wasn’t just Netflix that benefited from discovery during the pandemic.

Consumer 251

Consumer Social Media Shipping Costs Shipping 251

Retail TouchPoints

MAY 27, 2021

Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. Meanwhile, an astonishing 78% of consumers surveyed in BOXpoll from Pitney Bowes said their most recent online returns were inconvenient.

Shipping Costs 164

Shipping Costs Shipping Labels Payment Services Shipping 164

Retail TouchPoints

SEPTEMBER 28, 2021

In a nod to rising last mile costs, Whole Foods is ending free delivery for Amazon Prime members on Oct. delivery charge designed to help cover operating costs, a Whole Foods spokesperson told CNN Business. However, grocery margins are tight, and retailers are limited in how many costs they can pass along to consumers: prices rose 3.7%

Shipping Costs 302

Shipping Costs Supplies Shipping Consumer 302

Ecommerce Platforms

JANUARY 24, 2023

For example, a points program where customers can earn redeemable points when they: Spend with you Follow you on social media Leave a review Create an account You can motivate customers to spend with you by offering free shipping, coupons, discounts, etc., every four weeks) and receive a discounted price.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Wiser

SEPTEMBER 6, 2022

For most, the answer will be price. The ability to compare prices, get the lowest prices, find good deals on products, and so on. The bottom line is that price is always top of mind for consumers. A separate Wiser survey of headphones shoppers had price as one of the top-five reasons to buy.

Shipping Costs 144

Shipping Costs Online Retail Presentation Consumer 144

Retail TouchPoints

APRIL 27, 2023

For example, most consumers today are concerned about carbon emissions, climate change and sustainability. Increasingly, consumers are choosing to do business with retailers and brands with values that align with theirs. In 2020, 62% of consumers had made that kind of switch.

Shipping Costs 274

Shipping Costs eCommerce Customer Shipping 274

365 Retail

OCTOBER 30, 2023

In an era marked by financial caution, the dynamics of shopper loyalty are shifting, particularly in light of the ongoing cost-of-living crisis. A notable 75% of savvy consumers who frequent both small and large retailers are primarily lured to big-box stores due to cost efficiencies.

Small Business Retail 111

Small Business Retail Shipping Costs Customer Experience Customer 111

Ecommerce Platforms

JUNE 17, 2019

This, of course, does not entail setting up multiple brick-and-mortar stores or international warehousing, but it does require a strategic and well-thought-out approach to shipping. Why should you care about ecommerce shipping ? Determining an Ecommerce Shipping Strategy: Understanding Shipping Variables and Setting Goals.

Shipping Costs 187

Shipping Costs Shipping eCommerce Payment Services 187

Retail TouchPoints

JANUARY 2, 2024

However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. The most significant shift in the loyalty sphere is consumers’ attitudes toward co-branded credit cards. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023.

Consumer 280

Consumer Shipping Costs Customer Retention Information 280

Retail TouchPoints

JUNE 9, 2021

If you’re a consumer brand in a category with Amazon private label, however, Amazon’s private label presence certainly feels more pronounced. The canned format is not only heavy, which drives up shipping costs, but they also dent easily, driving up customer complaints and replacement costs. How do I Compete?

Shipping Costs 305

Shipping Costs Consumer Fashion Presentation 305

Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. According to a recent survey , 38% of retailers are worried about meeting consumers’ fast delivery expectations. The real complexity comes when we are looking at thousands of SKUs.

Shipping Costs 218

Shipping Costs Omnichannel Merchant Services Fulfillment 218

ESW

JUNE 23, 2023

And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. But keeping up with consumer behaviour around the world can be overwhelming for even the biggest ecommerce brands. So what should ecommerce brands know about consumer behaviour in 2023?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

eCommerce 312

eCommerce Shipping Costs Gifts Merchant Services 312

Retail TouchPoints

FEBRUARY 18, 2022

“We’ve talked for many years about how digital channels influence the buying journey whether or not the consumer ends up buying in a digital channel versus a physical one. 95% of Executives Want to Prioritize Cost Optimization. To offset these added costs, retailers are looking to maximize their existing investments.

eCommerce 298

eCommerce Shipping Costs Channel Operations 298

Retail TouchPoints

NOVEMBER 10, 2022

There are a lot of theories about how inflation, supply chain constraints and other dynamics will impact consumer behaviors. While large-scale surveys help identify macro trends and predictions, micro-surveys can glean new insights into specific communities of users. as well as the distinct nuances of 1,500 eBay shoppers.

Gifts 256

Gifts Social Media Shipping Costs Consumer 256

ChannelAdvisor

OCTOBER 22, 2021

In the presentation, they shared several statistics from ChannelAdvisor’s recent consumer survey that yielded insights into the various stages consumers walk through before completing a purchase. The research also indicated consumers are shopping online more frequently than ever before. Tackling the Challenges.

Consumer 98

Consumer Shipping Costs eCommerce Shipping 98

ChannelAdvisor

OCTOBER 22, 2021

In the presentation, they shared several statistics from ChannelAdvisor’s recent consumer survey that yielded insights into the various stages consumers walk through before completing a purchase. The research also indicated consumers are shopping online more frequently than ever before. Tackling the Challenges.

Consumer 97

Consumer Shipping Costs eCommerce Shipping 97

Retail TouchPoints

OCTOBER 4, 2021

Three of the country’s biggest retailers are taking significant steps to get consumers into the holiday shopping groove — and to do so (much) sooner than later. Target is kicking off its Holiday Price Match Guarantee on Oct. Based on a recent survey of 1,000 U.S. Based on a recent survey of 1,000 U.S. Beginning Oct.

Gifts 319

Gifts Shipping Costs Supplies Events 319

365 Retail

AUGUST 16, 2022

Brand loyalty has slipped from the first to fourth most important factor when purchasing for Christmas year-on-year (YOY) as UK and European consumers prioritise lower prices as the cost-of-living crisis impacts the outlook for Peak Trading season 2022, the latest report from Astound Commerce reveals. Lowest price.

Shipping Costs 59

Shipping Costs Small Business Retail Consumer Supplies 59

Retail TouchPoints

JANUARY 3, 2024

By aligning with Pitney Bowes, we are poised to deliver a premium returns experience to both merchants and consumers through PackageHub Returns, ensuring a mutually beneficial outcome,” said Brandon Gale, CEO of PackageHub in a statement. “We

Shipping Costs 147

Shipping Costs Merchant Services Fulfillment Omnichannel 147

Retail TouchPoints

APRIL 8, 2022

Some of the latest include a price optimization tool for online sellers, AR try-on for beauty products and advanced data insights for merchants. Combining Text and Visual Search to Help Consumers Find Exactly What They Want. Conversion, Pricing and Inventory Insights to Help Merchants Sell Better.

Merchant Services 275

Merchant Services Shipping Costs Small Business Retail eCommerce 275

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

Food and Beverages 273

Food and Beverages Travel Hobbies Shipping Costs 273

Retail TouchPoints

MAY 21, 2021

consumer now pays for four different video streaming subscriptions. Subscription is a great model because it builds a relationship between the consumer and vendor — or the service provider in some cases. Consumers grow to rely on their subscription service providers. But the pandemic took these trends to a whole new level.

Subscription 279

Subscription Merchant Services Shipping Costs Food and Beverages 279

Ecommerce Platforms

JUNE 13, 2019

Whether you’re dropshipping or fulfilling orders by yourself, there's one thing you can know for sure — online shoppers hate paying for shipping. They hate it so much, in fact, that 86% of them would rather abandon their shopping carts than have to pay five bucks for shipping fees. How to Offer Free Shipping: The Power of “Free”.

Shipping Costs 168

Shipping Costs Shipping X-cart eCommerce 168

Retail TouchPoints

AUGUST 8, 2022

There’s no question that strategic promotions and discounts motivate consumers to buy a product. According to our recent survey , more than a quarter (26%) of respondents said that discounts motivated their decision to enroll in a subscription experience. As a result, consumers save money when they subscribe to multiple products.

Merchant Services 250

Merchant Services Subscription Shipping Costs Gifts 250

Retail TouchPoints

JANUARY 11, 2022

In a survey of 750 executives, Deloitte found that nearly two-thirds of organizations had to cut back on environmental sustainability efforts due to the pandemic and resulting economic downturn. Consumer Demands Accelerate Sustainability Priorities. But that isn’t the only reason. of purchases. of purchases.

Shipping Costs 316

Shipping Costs Fashion Consumer Definition 316

Retail TouchPoints

DECEMBER 8, 2021

In light of well-publicized shipping delays and inventory shortages, they may find some empty shelves. Top Consumer Stress Factors. Let’s back up for a moment and consider some recent pre-holiday consumer data. A Ziff Media Group survey of more than 1,000 U.S. Late Start for Many Consumers. One reason?

Shipping Costs 249

Shipping Costs Food and Beverages Gifts Shipping 249

Retail TouchPoints

NOVEMBER 4, 2022

Today’s retail supply chains have evolved into complex global webs of infrastructure, vehicles and people that move products from raw material to end consumer. It is a crucial step that can make or break the consumer experience and therefore a company’s reputation and future sales. Today’s consumers expect fast, free deliveries.

Shipping Costs 272

Shipping Costs Retail Supplies Fulfillment 272