Retail TouchPoints

JULY 5, 2022

Nearly four in 10 ( 37% ) of retail decision-makers said their ecommerce business is not meeting profitability targets in the Publicis Sapient/Salesforce survey, which was conducted in partnership with Ipsos. Beyond that, 27% said ecommerce is hurting overall profitability, and 25% said their ecommerce operation was not profitable at all.

Shipping Costs 323

Shipping Costs eCommerce Retail Merchant Services 323

Retail TouchPoints

MAY 2, 2024

A recent Coresight Research consumer survey revealed that nearly three in five ( 56.9% ) of surveyed consumers are members of at least one loyalty program, and more than half spend more with retailers once they join their loyalty program — a net 39.5% As a whole, loyalty programs are quite popular. higher spend overall.

Subscription 289

Subscription Shipping Costs Payment Services Payments 289

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

RTP blog

OCTOBER 29, 2018

For business owners, that unpredictability can lead to costly expenses that may mean the difference between beating sales records and losing out to the competition. According to a recent survey from the National Retail Federation, shoplifting and employee theft costs the U.S.

Shipping Costs 150

Shipping Costs Small Business Retail Gifts Shipping 150

Retail TouchPoints

FEBRUARY 2, 2024

The cost of sugar has surged by more than 40% globally since the previous year, due largely to poor harvest conditions caused by dry conditions across India, China and Thailand and an unusually cold and wet spring in Europe. The cost increases are expected to increase the prices of soda, candy and baked goods, among others.

Supplies 264

Supplies Shipping Costs Food and Beverages Management 264

Retail TouchPoints

NOVEMBER 4, 2021

Prices have been scaling throughout the entire year, and for the most part, consumers seem to be absorbing those costs. They’re taking these higher prices and factoring that into their purchasing, and instead prioritizing the acquisition of goods.”. However, BNPL is now neck-and-neck with store credit cards at 13%.

Shipping Costs 264

Shipping Costs Consumer Supplies Merchant Services 264

Retail TouchPoints

DECEMBER 18, 2020

A few factors in particular influence customer satisfaction for better or worse, including: Price Delivery speed Service quality. Taken together, all of these competencies provide consumers with cost savings and better service. Overpay for unnecessary manufacturing tools and costs will climb.

Supplies 246

Supplies Shipping Costs Operations Customer 246

Retail TouchPoints

OCTOBER 5, 2020

The Walmart+ loyalty program has clearly made a major splash: 11% of Americans subscribed within two weeks of its launch, according to a survey by Piplsay. The killer feature of Walmart+ may be free shipping on orders over $35 , which 35% of respondents cited as the program’s most exciting part. liked the fuel discounts.

Shipping Costs 262

Shipping Costs Subscription Shipping Customer Loyalty 262

Retail TouchPoints

JANUARY 5, 2023

Although there are signs that inflation is easing, higher prices and an uncertain economy continue to impact consumer behavior. Although many customers are “brand loyal,” given the economic environment, stressed consumers nowadays will most often make retailer and product choices with price as the main factor. Today’s Consumer Mindset.

Shipping Costs 290

Shipping Costs Merchant Services Channel Consumer 290

Wiser

OCTOBER 11, 2022

One of the most important decisions you will make as a business is how to price your products. No matter what part of the retail industry you’re in, how you price your products will have a direct effect on the success of your business. Price too high and customers could feel intimidated. So, where do you start?

Shipping Costs 147

Shipping Costs Information Marketing Supplies 147

Ecommerce Platforms

JUNE 17, 2019

This, of course, does not entail setting up multiple brick-and-mortar stores or international warehousing, but it does require a strategic and well-thought-out approach to shipping. Why should you care about ecommerce shipping ? Determining an Ecommerce Shipping Strategy: Understanding Shipping Variables and Setting Goals.

Shipping Costs 187

Shipping Costs Shipping eCommerce Payment Services 187

Ecommerce Platforms

JANUARY 24, 2023

For example, a points program where customers can earn redeemable points when they: Spend with you Follow you on social media Leave a review Create an account You can motivate customers to spend with you by offering free shipping, coupons, discounts, etc., every four weeks) and receive a discounted price.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Retail TouchPoints

MAY 27, 2021

Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. Meanwhile, an astonishing 78% of consumers surveyed in BOXpoll from Pitney Bowes said their most recent online returns were inconvenient.

Shipping Costs 179

Shipping Costs Shipping Labels Payment Services Shipping 179

Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. According to a recent survey , 38% of retailers are worried about meeting consumers’ fast delivery expectations. The real complexity comes when we are looking at thousands of SKUs.

Shipping Costs 258

Shipping Costs Omnichannel Merchant Services Fulfillment 258

Wiser

SEPTEMBER 6, 2022

For most, the answer will be price. The ability to compare prices, get the lowest prices, find good deals on products, and so on. The bottom line is that price is always top of mind for consumers. A separate Wiser survey of headphones shoppers had price as one of the top-five reasons to buy.

Shipping Costs 144

Shipping Costs Online Retail Presentation Consumer 144

Retail TouchPoints

APRIL 26, 2024

Nevertheless, brands often fall short of meeting consumer expectations through various avenues, with a recent survey finding a staggering 88% of Gen Z respondents claiming they don’t trust brands’ green claims. US Packaging & Wrapping is dedicated to providing superior products and services at an affordable price.

Consumer 162

Consumer Shipping Costs Shipping Supplies 162

365 Retail

FEBRUARY 10, 2023

Consumer electronics brands are looking to increase their direct-to-consumer selling in 2023, despite the cost of living crisis and reductions in consumer spending. This finding comes from ChannelAdvisor, a CommerceHub company, which conducted a survey of C-suite employees at large consumer electronics brands (with over 500 employees).

Channel 120

Channel Consumer Electronics Consumer Electronics 120

Retail TouchPoints

SEPTEMBER 28, 2021

In a nod to rising last mile costs, Whole Foods is ending free delivery for Amazon Prime members on Oct. delivery charge designed to help cover operating costs, a Whole Foods spokesperson told CNN Business. However, grocery margins are tight, and retailers are limited in how many costs they can pass along to consumers: prices rose 3.7%

Shipping Costs 306

Shipping Costs Supplies Shipping Consumer 306

Retail TouchPoints

APRIL 27, 2023

A 2022 survey of more than 13,000 consumers worldwide found that 66% had stopped buying from a company because of a mismatch in values. The 2022 survey also found that a company’s environmental practices were a deciding factor for 78% of consumers. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

Shipping Costs 289

Shipping Costs eCommerce Customer Shipping 289

365 Retail

OCTOBER 30, 2023

In an era marked by financial caution, the dynamics of shopper loyalty are shifting, particularly in light of the ongoing cost-of-living crisis. A notable 75% of savvy consumers who frequent both small and large retailers are primarily lured to big-box stores due to cost efficiencies.

Small Business Retail 109

Small Business Retail Shipping Costs Customer Experience Customer 109

Retail TouchPoints

FEBRUARY 18, 2022

These changes are reflected in Namogoo ’s annual survey of ecommerce executives , conducted this year in partnership with Microsoft, which benchmarks where retail leaders will be focusing their investments in the coming year and how they’re measuring success. 95% of Executives Want to Prioritize Cost Optimization.

eCommerce 299

eCommerce Shipping Costs Channel Operations 299

Ecommerce Platforms

JUNE 13, 2019

Whether you’re dropshipping or fulfilling orders by yourself, there's one thing you can know for sure — online shoppers hate paying for shipping. They hate it so much, in fact, that 86% of them would rather abandon their shopping carts than have to pay five bucks for shipping fees. How to Offer Free Shipping: The Power of “Free”.

Shipping Costs 168

Shipping Costs Shipping X-cart eCommerce 168

ChannelAdvisor

NOVEMBER 8, 2023

Brands and retailers spend their whole careers chasing down answers to these questions — but we’ve revealed them in our 2023 global online survey results. Our 2023 Online Consumer Behavior Global Report covers the trends shaping global e-commerce today with survey findings (in partnership with Dynata) from over 6,000 consumers worldwide.

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

365 Retail

AUGUST 16, 2022

Brand loyalty has slipped from the first to fourth most important factor when purchasing for Christmas year-on-year (YOY) as UK and European consumers prioritise lower prices as the cost-of-living crisis impacts the outlook for Peak Trading season 2022, the latest report from Astound Commerce reveals. Lowest price.

Shipping Costs 57

Shipping Costs Small Business Retail Consumer Supplies 57

Retail TouchPoints

JANUARY 3, 2024

According to the Retail TouchPoints 2023 Omnichannel and Fulfillment Benchmark survey, 54% of retailers cited minimizing fraudulent returns as a major challenge, second only to shipping and handling costs.

Shipping Costs 147

Shipping Costs Merchant Services Fulfillment Omnichannel 147

Retail TouchPoints

MARCH 24, 2022

The cost of returns keeps ecommerce operators awake at night — so much so that some large retailers have adopted a “just keep it” policy towards certain purchases, opting to issue a refund without asking for the merchandise back (a trend that may prove unsustainable for both margins and the environment if consumers come to expect it).

eCommerce 312

eCommerce Shipping Costs Gifts Merchant Services 312

ROI Revolution

DECEMBER 7, 2021

Shipping, inventory, and fulfillment are the basic underpinnings of a business that, at the end of the day, must work flawlessly for any sort of marketing efforts to be minisculely worth it – and they are all in flux right now. Many retailers are offsetting the added costs from supply chain strain by putting them onto customers.

Shipping Costs 78

Shipping Costs Shipping Supplies Fulfillment 78

ESW

AUGUST 18, 2023

In multi-local commerce, customer centrism guides every vendor selection, pricing strategy and marketing campaign. For example, a brand may translate product pages to the local language but not display prices in local currency. Localised Transparent Displayed Pricing The final price a customer pays is inclusive of many components.

Merchant Services 141

Merchant Services Shipping Costs Payment Services Multi-channel 141

Retail TouchPoints

JANUARY 2, 2024

However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. Paid Loyalty Programs Will Become More Prevalent More than half ( 53% ) of consumers pay to participate in a loyalty program, up from 32% in 2022 and 17% in 2021, according to the Deloitte Survey.

Consumer 309

Consumer Shipping Costs Customer Retention Information 309

Retail TouchPoints

AUGUST 8, 2022

According to our recent survey , more than a quarter (26%) of respondents said that discounts motivated their decision to enroll in a subscription experience. There are numerous types of enrollment incentives, but the most common are discounts, free shipping and a gift with purchase. Retention Rewards to Foster Loyalty.

Merchant Services 277

Merchant Services Subscription Shipping Costs Gifts 277

Retail TouchPoints

JULY 10, 2023

Automatic price optimization. Inflation and concerns about whether economies around the world are sliding into recession have led to increased price sensitivity among shoppers. Consumers today are continuously looking for the best prices before making a purchase decision. Assistive customer service.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

DECEMBER 8, 2021

In light of well-publicized shipping delays and inventory shortages, they may find some empty shelves. A Ziff Media Group survey of more than 1,000 U.S. adults revealed that, while expectations around delivery and shipping are split, concern has begun to rise. But all is not lost for them and we’re here to tell you why.

Shipping Costs 264

Shipping Costs Food and Beverages Gifts Shipping 264

Retail TouchPoints

NOVEMBER 10, 2022

While large-scale surveys help identify macro trends and predictions, micro-surveys can glean new insights into specific communities of users. eBay Ads recently surveyed both groups to understand the trending themes among 2,000 online shoppers in the U.S. as well as the distinct nuances of 1,500 eBay shoppers.

Gifts 264

Gifts Social Media Shipping Costs Consumer 264

Omnisend

DECEMBER 14, 2023

This article explores some of the best ecommerce apps, including their key features, pros, cons, and pricing. Combine email and SMS with Omnisend and grow your ecommerce store with pre-built automation workflows Start free today See pricing What are ecommerce apps? Ready to discover the best ecommerce apps for your online store?

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

ESW

JUNE 14, 2023

Finding the right warehouse and shipping provider can be a challenge for any brand with a DTC ecommerce channel. Here are eight factors and criteria every beauty brand should consider when selecting a warehouse and shipping provider. But for beauty brands, the task is even more daunting. Clearly, visibility is in.

Shipping Costs 78

Shipping Costs Shipping Online Catalogues Supplies 78

Retail TouchPoints

JANUARY 26, 2021

Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. A range of delivery speeds and costs (Advantage: multi-carrier shippers). 57% of BOXpoll respondents opting for free shipping consider delivery in five days to be either ‘fast’ or ‘acceptable.’

Consumer 312

Consumer Shipping Costs Shipping Small Business Retail 312

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

Food and Beverages 289

Food and Beverages Travel Hobbies Shipping Costs 289