Retail TouchPoints

MARCH 11, 2024

New research from the Kearney Consumer Institute (KCI) indicates that there are clear distinctions between loyal customers and brand superfans, which creates even more opportunity for brands to build and nurture shopper relationships — and influence buying behaviors. Brands need to be more honest about what loyalty really means.

Social Media 262

Social Media Consumer Reference Definition 262

Retail TouchPoints

AUGUST 7, 2020

However, other potentially even more significant trendlines show fundamental changes in consumers’ decision-making process related to picking brands and demonstrating customer loyalty. The survey of 809 U.S. The survey of 809 U.S. Several studies have documented a dramatic shift in spending from physical stores to online.

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Consumer Retail Merchant Services Document 297

Retail Technology Review

OCTOBER 19, 4500

According to a new survey* of 1,000 UK consumers carried out on behalf of JRNI, over half (56%) of consumers plan to do their Christmas holiday shopping early in 2021 due to fears of empty shelves and further lockdown measures.

Consumer 132

Consumer Internet Retail Supplies Retail 132

Retail TouchPoints

JULY 28, 2020

Numerous industry experts have commented that COVID-19 has accelerated many existing retail trends, most notably consumers’ embrace of digital commerce. But what do those who are directly involved in decision-making — marketers on one side, consumers on the other — really think about this shift? 12 webinar.

Webinar 242

Webinar Consumer Marketing Consumer Goods 242

Retail TouchPoints

AUGUST 12, 2021

Online surveys have long reigned near the top of the ad testing toolkit by providing the fastest, most efficient way to gather valuable consumer feedback throughout the creative process. Besides adding depth to traditional survey data, these techniques also improve data quality. Making Surveys Better Listeners.

Improvements 317

Improvements Social Media Consumer Technology 317

Retail TouchPoints

OCTOBER 28, 2020

A new study from OpenX and The Harris Poll predicts a rise in both consumer spending and marketing budgets for Q4 and 2021. The survey, which polled 1,000 U.S. consumers in late July (as well as 391. B2C marketers and 111 B2B marketers), revealed key insights about consumer spending patterns and behavior.

Consumer 192

Consumer B2C B2B Mobile 192

Salsify

FEBRUARY 8, 2024

Salsify publishes its 2024 consumer research report — a survey of 2,700 U.S. respondents — highlighting the latest consumer trends and the intricacies of the modern buying journey.

Consumer 158

Consumer eCommerce 158

Retail TouchPoints

NOVEMBER 18, 2022

The 2022 Future of Family report is broken into two parts: the first stemmed from a survey of 4,300 parents from July to August 2022 and analyzed parents’ support systems and purchase behaviors. The second was a survey of 2,600 parents as well as their extended family and friends. Resale Becomes a New Opportunity.

Gifts 287

Gifts Jewelry Toys Consumer 287

Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. The 2024 Connected Retail Report includes a survey of 1,012 U.S.

Shipping Costs 263

Shipping Costs Consumer Mobile Channel 263

Retail TouchPoints

APRIL 5, 2022

More than 25% of consumers report that they’ll exceed last year’s Easter or Passover grocery spending. While consumers are planning on more quality time spent with extended family, 26% expect to pay more for gatherings this spring holiday season. With inflation on the minds of consumers , shoppers will be looking for deals.

Consumer 273

Consumer Gifts Supplies Information 273

Retail TouchPoints

JULY 28, 2023

Accenture surveyed more than 10,000 consumers in 16 countries and found that although we’re living in a time of “lasting uncertainty,” the “ resilient consumer ” is uncovering new ways to protect and control what is most important to them. As a result, consumer behaviors are becoming more complex.

Consumer 240

Consumer Leisure Multi-channel Retail 240

RetailDive

DECEMBER 5, 2023

While Amazon is the preferred e-commerce retailer overall, Walmart is the top pick for online grocery shopping, a Bank of America survey found.

eCommerce 125

eCommerce Banking Consumer Retail 125

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

Consumer 221

Consumer Payment Services Point of Sale POS 221

Retail TouchPoints

MARCH 4, 2024

The study also suggests that as the spend amount goes up, it becomes even more important to the consumer that their preferred financing method is available. When it came to purchases of less than $500, 43% of consumers said it was “very important” that retailers offered financing options for that purchase.

Payment Services 287

Payment Services Consumer Small Business Retail Banking 287

Practical eCommerce

MARCH 14, 2024

Consumers are responding. The post Card Issuers Are Top BNPL Providers, Survey Finds appeared first on Practical Ecommerce. Credit card issuers offer BNPL options after the checkout.

eCommerce 109

eCommerce Consumer 109

BigCommerce

OCTOBER 21, 2021

Welcome to The Make it Big Podcast, a bi-weekly audio series about all things ecommerce by BigCommerce. One year after…

PayPal 326

PayPal BigCommerce Consumer eCommerce 326

TalkingRetail

NOVEMBER 24, 2023

While the impact of shoplifting on retailers is clear to most, new data shows that 45% of UK consumers are also concerned about the rise in shop theft, with Gen Z most likely to say they’re anxious about the increase. The latest data from consumer research company GWI also found that UK consumers believe there needs to.

Consumer 52

Consumer Retail 52

365 Retail

FEBRUARY 10, 2023

Consumer electronics brands are looking to increase their direct-to-consumer selling in 2023, despite the cost of living crisis and reductions in consumer spending. Amazon has been a mainstay for consumer electronics brands and 69% of those surveyed claimed it is still a key channel.

Channel 122

Channel Consumer Electronics Consumer Electronics 122

Retail Technology Review

JULY 27, 2021

Uberall, the provider of ‘Near Me’ customer experience marketing solutions, has announced the findings of its survey of over 1,000 UK consumers and their current shopping behaviour.

Consumer 122

Consumer Retail Customer Experience Marketing 122

ChannelAdvisor

NOVEMBER 8, 2023

What do consumers want? Brands and retailers spend their whole careers chasing down answers to these questions — but we’ve revealed them in our 2023 global online survey results. Consumer electronics buyers are the most savvy shoppers, as an astounding 91% visit two or more sites before purchase. Our recommendation?

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

RetailDive

MARCH 5, 2024

AI-powered chatbots are the top reason consumers abandon an online shopping experience, an Intellias survey found.

eCommerce 104

eCommerce Consumer 104

Retail TouchPoints

NOVEMBER 13, 2023

However, consumers are still spending, the labor market remains tight, and the Adobe Digital Price Index recently posted an overall 40-month low, an encouraging sign for online shoppers: Adobe reported that online prices fell for 11 out of 18 tracked product categories on an annual basis. But there are possible headwinds on the horizon.

Consumer 319

Consumer Merchant Services Sporting Goods eCommerce 319

Retail TouchPoints

FEBRUARY 25, 2022

Gift cards remain a popular purchase among consumers, but they also provide openings for scammers and criminals. In conjunction with the upcoming National Consumer Protection Week, the Retail Gift Card Association (RGCA) is promoting a public service announcement to inform consumers about steps toward secure use.

Gifts 271

Gifts Consumer Payment Services Payments 271

Retail TouchPoints

FEBRUARY 9, 2022

However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake. Let’s take a look at how digital surveys could be the secret to collecting the insightful data and innovation leads you are looking for. How to Track a Customer’s Bad Shopping Experience.

Payment Services 261

Payment Services Shopping Carts Omnichannel Multi-channel 261

Retail TouchPoints

JUNE 15, 2020

These consumer sentiments, along with the need to protect the health of both shoppers and store associates, means retailers need to be stringent about enforcing social distancing and other safety measures as they reopen. In fact, displaying an abundance of caution will be required to bring many consumers back into physical stores.

eCommerce 140

eCommerce Consumer Retail Payment Services 140

TalkingRetail

DECEMBER 7, 2023

The study, carried out by HelloFresh and market analyst Kantar, found 61% of UK consumers want to try plant-based alternatives to meat. Even more (66%)… This story continues at Consumers want meat alternatives but doubts remain, says survey Or just read more coverage at Talking Retail

Consumer 52

Consumer Marketing Retail 52

Retail TouchPoints

FEBRUARY 24, 2023

Spurred by the global pandemic, a rise in social activism and the surge of wellness movements, consumer sentiment has shifted significantly over the past few years. Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions.

Consumer 262

Consumer Social Media Recommendation Apparel 262

Retail TouchPoints

JANUARY 31, 2023

Indeed, price was the top consumer need across all income brackets , including 66% of people making $50,000 to $74,999 and 53% making more than $200,000. The financial data comes from Edge Ascential, and the customer perception data is sourced from dunnhumby’s annual survey of 10,000 American grocery shoppers conducted in November 2022. “In

Omnichannel 293

Omnichannel Consumer Supplies Retail 293

RetailDive

DECEMBER 18, 2023

Over a third of consumers expect to pay their holiday bills in two or more months, according to a new report.

Consumer 122

Consumer 122

Forrester eCommerce

DECEMBER 21, 2023

Following Thanksgiving and Cyber Week, Bizrate shared some aggregated initial insights from their 2023 holiday surveys with us.

Consumer 231

Consumer B2C Customer Retail 231

Retail TouchPoints

MAY 18, 2022

Great marketing has always been about creativity — cutting through the noise and connecting with consumers requires developing an advertising strategy that is both captivating and authentic. Muros conducted a survey of approximately 1,000 people across the country to better understand how art-driven advertising resonates with consumers.

Arts 265

Arts Consumer Social Media Retail 265

Forrester eCommerce

JUNE 11, 2020

Results from the our Consumer Technographics® COVID-19 Survey show how UK consumers have adjusted their spending habits and digital behaviors during the pandemic.

Consumer 271

Consumer Customer Experience Customer 271

Wiser

APRIL 4, 2024

These organizations are blending their unique capabilities, uniting on-the-ground price surveillance with consumer pricing intelligence. Biotopia is a consumer research institute in the organic market, collecting sales and price data since 2016 through our panelists and providing analysis to over a hundred bio companies.”

Information 78

Information Consumer Marketing Channel 78

Forrester eCommerce

AUGUST 18, 2021

To help financial services firms understand where UK consumers stand on the financial well-being spectrum, Forrester surveyed 2,519 online adults in 2020.

Financial Services 281

Financial Services Consumer Customer Experience Customer 281

RetailDive

JUNE 24, 2021

Although a majority of customers surveyed had shopped online over the prior year, a "slight majority" across all regions also still prefers in-person shopping, the survey showed.

Omnichannel 93

Omnichannel Consumer Customer 93

Retail TouchPoints

APRIL 27, 2022

What’s more, consumers are clearly willing to act on this sentiment with three-quarters of shoppers surveyed saying they had parted ways with a brand over a conflict in values. A decade ago, values like these weren’t front-and-center operational priorities for many consumer goods companies.

Consumer 235

Consumer Consumer Goods Blog Operations 235

ESW

APRIL 19, 2024

ESW’s Global Voices Report Shows Many Developing Countries—including India, UAE, China, and Mexico–Are More Sustainably-Minded New York, NY—April 19, 2024—US consumers are less sustainably minded than they were just a year ago, according to a new Global Voices survey from ESW, the world’s leading direct-to-consumer (DTC) ecommerce company.

Consumer 78

Consumer Download Shipping eCommerce 78