Retail TouchPoints

APRIL 23, 2021

Retail is a massive industry. The industry employs more people than any other sector in the U.S. Forward-looking businesses in the retail industry are turning to automation software to streamline operations and improve the bottom line. Healthy and timely customer service is crucial to customer retention and business growth.

Retail 276

Retail Operations Customer Retention Order Fulfillment 276

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth. However, navigating the ever-changing trends and challenges associated with loyalty programs can be difficult.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Kissmetrics

JANUARY 17, 2022

Keep in mind that different approaches might be more effective based on your audience, industry, and business model. Segmentation helps brands to understand their customers better and target their products accordingly. You can also use segmentation to identify where the customer is in their journey or to encourage sales.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Optimizely

MAY 15, 2018

It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. In 2017, the Top 1000 online retailers in North America collectively increased online sales by 18.5%, and ecommerce accounted for 49% of retail industry growth.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

lateshipment

APRIL 2, 2021

Now and then there come new trends that shape the industry for the future. However, you must keep in mind that entirely relying on these marketplaces can limit your brand’s growth (as you don’t own the customer data). That gives businesses of today, all the more reason to invest in great customer service to remain competitive.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

365 Retail

JANUARY 29, 2024

Whether it is the online sites themselves, available in many states now, or the convenience of user-friendly Texas betting apps , online sportsbooks have transformed the sports betting industry, while at the same time offering valuable lessons for traditional retailers looking to up their game.

Payment Services 52

Payment Services Social Media Retail Customer Retention 52

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider? Data that needs to be securely protected. 

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

Smile.io

NOVEMBER 29, 2023

When your average customer is willing to drop thousands of dollars for one pair of shoes, it’s worth keeping them around. based premium sneaker brand Side Kicks decided to prioritize its customer retention strategy.  Patrick Trochaniak “Other companies in the industry don’t offer any type of program.

Gifts 53

Gifts Customer Retention Events Customer Loyalty 53

Omnisend

DECEMBER 15, 2020

Higher customer satisfaction rates. Improved customer retention. Providing a user-friendly experience. Higher long-term customer engagement and brand trust. Better customer expectation management and needs assessment. The Top Channels for Omnichannel Customer Support.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

MagentoBrain

MARCH 9, 2023

SSL (Secure Sockets Layer) encryption ensures that all data transmitted between the customer's browser and your website is encrypted, making it more difficult for hackers to intercept and steal. PCI ( Payment Card Industry ) compliance is a set of security standards that businesses must follow when processing credit card payments.

Merchant Services 52

Merchant Services Payment Services Payments eCommerce 52

Omnisend

MAY 18, 2021

Consequently, the CBD industry has been exploding over the past couple of decades. In the past few years, CBD has dominated various industries, including health and beauty, food and beverages, and private markets. With the coronavirus pandemic, more and more customers are turning to ecommerce. Use Marketing Automation.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

Algopix

JULY 13, 2023

By leveraging CRM systems, businesses can personalize customer experiences, target marketing campaigns more effectively, and optimize sales processes. Additionally, CRM systems help streamline customer support, enhance communication, and improve overall operational efficiency.

Payment Services 78

Payment Services eCommerce Management Customer 78

Liveintent

NOVEMBER 24, 2020

I really enjoyed the Brand Innovators fireside chat I moderated in September with Antony Demetriades, who heads customer retention at McAfee, a client of ours. In general, we do not engage in or with parties that use and leverage or sell customer data because we feel we have a pretty strong and substantial first-party database.

Marketing 104

Marketing Customer Retention Information Improvements 104

MakeWebBetter

JULY 30, 2020

The first rule of the eCommerce business is to adapt to the current happenings of the industry. And absolutely no industry has remained untouched from the economic shocks of […]. The world has already declared COVID as a global pandemic.

eCommerce 183

eCommerce Outdoor Shipping Costs Drop Ship 183

Smile.io

MARCH 20, 2024

Patrick Trochaniak With a points program, you unlock various features that will further drive customer retention and lifetime value.   VIP tiers Tiered VIP programs reward your top customers with better rewards and exclusive perks. This allows customer account data to flow effortlessly from one software to the other.

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

Omnisend

APRIL 26, 2021

With more and more people shopping online each year, the global ecommerce industry is booming like never before. Enter, home goods and furniture ecommerce, an industry that’s booming online, as more people are staying at home and taking care of their nests. In 2020, the furniture industry grew to $115.2 Reading Time: 9 minutes.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

FastSpring

MAY 13, 2021

When it comes to increasing conversions on your site, you want the customer experience to be as simple as possible. Don’t make your customer search your website for specific product pages in order to complete a purchase. Benefits of a Fast Website: · Better customer experience. Improved purchase experience.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

FastSpring

MAY 13, 2021

When it comes to increasing conversions on your site, you want the customer experience to be as simple as possible. Don’t make your customer search your website for specific product pages in order to complete a purchase. Benefits of a Fast Website: · Better customer experience. Improved purchase experience.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

Korona

OCTOBER 6, 2021

It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. Other additional consumer information includes purchase history (both in-person and online), detailed order notes, lifetime value, and customer preferences. .

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Retail TouchPoints

APRIL 5, 2024

From its two-person launch in 2009, under Yakuel’s leadership, Optimove is now a multi-million-dollar global retention marketing business with more than 450 employees. Yakuel led the CRM industry in making a powerful fundamental shift in marketing by always starting with the customer instead of a campaign or product.

Retail 312

Retail Games Leisure Multi-channel 312

Korona

OCTOBER 6, 2021

It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. Other additional consumer information includes purchase history (both in-person and online), detailed order notes, lifetime value, and customer preferences. .

POS 52

POS Payment Services Point of Sale Events 52

Retail TouchPoints

JULY 26, 2023

With ecommerce already on the upswing and expected to grow to one-quarter of all global retail sales by 2026, retailers have a golden opportunity to capitalize on this disruptive time and protect their brand against future supply chain bottlenecks while establishing themselves as industry leaders.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Retalon

FEBRUARY 15, 2024

Prescriptive analytics suggests actionable steps based on analyzed data. The integration of artificial intelligence (AI) and machine learning into retail operations is revolutionizing how businesses predict demand, personalize customer experiences, and make informed decisions regarding product allocations.

Retail 41

Retail Operations Information Customer Loyalty 41

Korona

JUNE 23, 2022

The best ticketing system is the one that improves your customer experience, drives sales, offers insight into your performance, streamlines operations, and, in the end, supports your efforts to scale your business. Reporting tools and customer data: The first stage of improvement is knowing what needs improvement.

Merchant Services 52

Merchant Services Payment Services POS Events 52

GetElastic

APRIL 28, 2022

With this trend in online shopping, the DTC eCommerce industry will only continue to grow. As DTC businesses continue to prioritize digital commerce experiences, brands are facing more market competition than ever. Through Contentful and social media, Glossier has created a strong, loyal customer base and enhanced customer experiences.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Smile.io

FEBRUARY 2, 2024

Year-over-year comparisons of 6 key retention metrics based on Smile’s network of merchants, categorized by industry and merchant size.  We break each metric down by industry and merchant size.  We studied Smile Rewards’ top 6 industries by annual revenue.   Smile Generated Value by Industry.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Payoneer

FEBRUARY 22, 2023

However, Nigeria’s lack of a unified system for data archiving and digital identification has impeded the growth of the digital economy and eCommerce sector. However, more favorable policies could unleash the full growth potential of the industry.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

MakeWebBetter

SEPTEMBER 5, 2019

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

Small Business Retail 152

Small Business Retail Retail Food and Beverages Live Chat 152

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

In addition, investments in the right retail technology can improve the overall customer experience, even when there is a staff shortage. Mobile POS enables a convenient and seamless customer experience, giving store associates more tools to help shoppers at the moment, wherever they are. Keep Customer Data Up to Date.

Payment Services 74

Payment Services POS Mobile Operations 74

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

A complete point of sale system is one of your biggest assets in the retail industry. You need a point of sale system that helps you manage your business successfully in today’s highly competitive retail industry. That will lead to servicing more customers at a time and saving your customers time and energy.

POS 81

POS Point of Sale Customer Retention Multi-channel 81

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

RetailMinded

FEBRUARY 8, 2023

The retail industry has a seriously big challenge on its hands. Not only is automation going to speed us customer service experiences, but it’s going to create an “omni-connected” workplace for agents. Another concern for merchants is customer retention because – let’s face it – the retail landscape is competitive.

Technology 98

Technology Merchant Services Retail Shipping Costs 98

MakeWebBetter

AUGUST 8, 2019

When talking about e-commerce marketing ideas. It becomes mandatory to pitch sales according to the holiday calendar. So here I present the most needed holiday sale calendar of 2019. But firstly, I would like to share some sales stats which might help and excel your business this e-commerce holidays. Ecommerce holiday sales mostly counts upon […].

eCommerce 60

eCommerce eCommerce Marketing Presentation Marketing 60

365 Retail

OCTOBER 31, 2022

Getting your customer data clean. Questionnaires, polls, quizzes, contests and social stories can incorporate reward mechanics that give consumers a genuine reason to engage and submit their first- and zero-party data and opt into your holiday marketing campaigns. . It’s now also a prime time to re-engage dormant customers.

Marketing 52

Marketing Retail Shipping Costs Customer Retention 52

Smile.io

OCTOBER 30, 2023

But whatever you choose, the ultimate goal is always to improve customer retention.    💡 "The sole purpose of a loyalty program is to turn one-time customers into repeat customers and build a loyal following." " - Smile.io Are your rewards too hard to reach? Are they motivating? 

Shopify 72

Shopify Merchant Services POS Omnichannel 72

Smile.io

OCTOBER 1, 2020

Aside from higher engagement, when you have buyer profile data about your customers, you can personalize every experience and touchpoint they have with your brand. Personalized experiences lead to better customer nurturing cycles, which in turn increases your customer retention.

eCommerce 86

eCommerce Merchant Services Food and Beverages Shopify 86