RTP blog

MARCH 2, 2018

By Paul Millette, Carousel Industries For arguably anyone in retail, the conversation of “delivering the ultimate customer experience” is as prolific as discussions about inventory management, supply chain operations and P&L statements. 1 driver in bolstering the customer experience.

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365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

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Customer Experience Customer Customer Data Customer Loyalty 70

365 Retail

JANUARY 18, 2024

The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. The data foundation is behind the wall, and all the marketing and analytics tools get power from the foundation. Customer data should always be two things: reliable and repeatable.

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Customer Data Customer Multi-channel Events 62

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

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Groove

FEBRUARY 16, 2024

Some of the top benefits you can look forward to when you integrate Shopify with HubSpot include: Unified Customer Data: Integrating HubSpot and Shopify ensures that information such as customer purchases, preferences, and interactions are seamlessly synchronized between the two platforms.

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Shopify Live Chat Customer Data Information 379

Retail TouchPoints

APRIL 1, 2024

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

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Retail Customer Experience Customer Retention Technology 305

GetElastic

JANUARY 14, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

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Customer Experience Customer Multichannel Social Media 136

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

Retail TouchPoints

JANUARY 2, 2024

The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities. Use Existing Data and Research to Find New Revenue Streams Launching a new revenue stream can be costly, risky and time-consuming. Take E.l.f.

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Improvements Retail Mobile Customer Experience 245

Retail TouchPoints

MARCH 18, 2021

At this time last year, declaration of the COVID-19 pandemic sent shockwaves through the grocery industry, which ran flat out to keep up with the unexpected surge in demand. While some industry watchers predicted that the boon to online grocery would subside later in 2020, that never happened.

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Fulfillment eCommerce Retail Subscription 197

365 Retail

SEPTEMBER 30, 2022

This latest move has seen Currys create a new, single, integrated ecosystem, that gives its customers the best of its online and offline worlds; delivering streamlined, frictionless customer experiences, powered by a single, view of every customer. This goes up to 77% if it gets them to the right product more quickly.

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Customer Experience Customer Omnichannel Channel 78

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 78

Customer Experience Customer Multichannel Social Media 78

Algopix

DECEMBER 2, 2020

No matter the industry, customers today have more ways to research their options than ever before. Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And how are companies using AI classification to revolutionize the customer experience?

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Customer Experience Improvements Management Customer 78

Retail TouchPoints

APRIL 17, 2024

Many retailers grapple with insufficient product data. Here, gen AI intervenes, enriching catalogs and enabling a more comprehensive customer experience. By empowering search engines to not just index data but enrich it dynamically, retailers can retain customers on their platform.

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Social Media B2C B2B Customer Data 278

retailnext

SEPTEMBER 24, 2019

Retailers depend directly on consumers for their business growth, which has placed shopper experience and customer satisfaction at the top of the priority list, making customer and market research very important. When you’re aiming for success in the retail industry, customer experience makes a world of difference.

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Customer Data Improvements Customer Social Media 88

Retail TouchPoints

JANUARY 16, 2024

Transactional and Non-Transactional Loyalty Interactions The panelists stressed that continuously gathering customer data about this generation is vital, particularly since their pace of change has accelerated. Loyalty programs have long been a key tool for retailers to gather customer data, and that hasn’t changed.

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Customer Data Customer Experience Fashion Customer 276

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 60

Customer Experience Customer Multichannel Social Media 60

Retail TouchPoints

NOVEMBER 14, 2022

This sharp increase is attributed to surging demand for AI-powered retail solutions as the industry continues to undergo digital transformation. AI-enabled forecasting can help minimize the risk of unexpected stockouts so that you can provide a better customer experience and meet the demands of your customers more effectively.

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Customer Loyalty Operations Improvements Customer Experience 340

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. Now, consolidating gains can help retailers focus on the customer experience to improve loyalty and potentially capture new markets. First-Party Data Marketing Is The New Norm.

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Payment Services Small Business Retail Marketing Retail 81

365 Retail

DECEMBER 2, 2022

The financial technology or FinTech industry has made a huge impact on the world in recent years. Today, the global FinTech industry is valued at over $310 billion, and this figure is expected to reach more than $600 billion by 2025. Improving Customer Experience. Providing Payment Data. Buy Now Pay Later.

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Payment Services Financial Services Retail Banking 52

Retail TouchPoints

APRIL 5, 2024

Today the company provides industry-specific and use-case solutions for hundreds of leading consumer brands, including Dollar Shave Club, BetMGM, SodaStream, The Pennsylvania Lottery, Papa John’s, and Staples. Customer-led marketing has been proven to deliver brands an average increase of 33% in customer lifetime value.

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Retail Games Leisure Multi-channel 306

Retail TouchPoints

FEBRUARY 27, 2023

Knowing your customer is one thing; successfully using the right tools such as artificial intelligence, augmented reality and chatbots to enrich the customer experience is another story altogether. An ability to act on insights generated by the analysis of customer behavior. The secret sauce?

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Customer Loyalty Technology Customer Customer Experience 269

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

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eCommerce Order Fulfillment Fulfillment Multi-channel 221

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them. leveraging owned and gathered customer data.

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Consumer Customer Loyalty Customer Experience Recommendation 247

Retail TouchPoints

MARCH 15, 2024

Price data: One of the main advantages of ecommerce versus brick-and-mortar shops is the ease of frequently changing prices for optimal results or, as it is often called, dynamic pricing. Reasonable price flexibility does not damage a brand’s reputation only if it is based on accurate and current data.

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Telecommunications eCommerce Platforms Games eCommerce 250

365 Retail

MAY 5, 2023

One industry that has experienced a paradigm shift due to the introduction of AI is the retail sector, where this powerful technology has been gradually integrated into various aspects, from physical stores to e-commerce platforms and social media marketing. Retailers are also using facial recognition for queue management.

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Retail Social Media eCommerce Technology 80

Retail TouchPoints

FEBRUARY 22, 2023

Combining headless commerce and low-code empowers retailers to introduce and iteratively test new features at a significantly accelerated pace, making it possible to prove out and deliver ever more effective customer experiences. The potent fusion of headless ecommerce and low-code is emerging just as retailers require it most.

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eCommerce eCommerce Platforms Customer Experience Technology 273

Retail TouchPoints

APRIL 20, 2022

billion worldwide in 2020, and thanks to a 27.25% compound annual growth rate, the budding industry (no pun intended) is expected to reach $54.41 Our marketing and social media presence will drive new customers to our store, but the experience in the physical store brings them back. ”. billion globally by 2026.

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Retail Social Media Technology Events 354

Retail TouchPoints

JULY 26, 2023

With ecommerce already on the upswing and expected to grow to one-quarter of all global retail sales by 2026, retailers have a golden opportunity to capitalize on this disruptive time and protect their brand against future supply chain bottlenecks while establishing themselves as industry leaders.

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Fulfillment Operations Shipping Costs Order Fulfillment 205

Retail TouchPoints

JUNE 9, 2023

With sustainability set to continue its growth in influence in the industry, upscale retailers must be prepared — or miss out on this particular trend. Sustainability can be highly data-driven. There is also a significant intersection of sustainability with customer preference data.

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Supplies Operations Shipping Costs Customer 240

Retail TouchPoints

NOVEMBER 6, 2023

of total retail sales in Q1, ecommerce continues to have a big influence on the retail industry at large. The balancing act between these two channels demands a targeted omnichannel strategy that blends digital and in-person experiences into a single, seamless customer journey. With online purchases making up 15.1%

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Omnichannel Social Media Channel Mobile 307

Retail TouchPoints

SEPTEMBER 8, 2023

Six Steps to Create Customer Value The report also identified six key ways that marketers can overcome these challenges, aligning marketing, customer experience (CX) and digital to create value for customers.

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B2C Marketing Technology Customer Data 244

RTP blog

JANUARY 17, 2018

Store associates, when equipped with custom-made mobile apps tailored specifically for the retail experience, can achieve exponential performance and sales outcomes by offering customers a personalized in-store experience. Take, for example, product promoters who travel across retail sites performing in-store promotions.

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Mobile Retail eCommerce Shipping Costs 300

Retail TouchPoints

JANUARY 2, 2023

The supply chain industry has changed a lot over the past couple of years. The advancement of Industry 4.0 Data provides the prime fuel for running advanced technologies. Fetching useful insights from customer data. Taking the right technological path to deliver a superior customer experience.

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Supplies Retail Technology Omnichannel 317

Retail TouchPoints

JULY 5, 2022

The good news is that one of the best ways to boost ecommerce profits is to do something most retailers already are focused on — develop a great digital customer experience. The retail industry has been built for the last 150 years around physical stores,” explained Anderson. “We’ve The Central Pillar of Profitability: CX.

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Shipping Costs eCommerce Retail Merchant Services 301

Retail TouchPoints

SEPTEMBER 14, 2022

One could argue that few, if any industries have been impacted more by the pandemic, and now by inflation, more than retail. It is now more crucial than ever for retailers to rethink the way they are looking at user experiences and customer journey mapping in order to drive personalization at scale without breaking the bank.

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Retail Social Media Presentation Customer Loyalty 288

Retail TouchPoints

JANUARY 17, 2023

In both retail and relationships, ghosting may seem like something that takes place out of the blue; however, romantic partners and customers have likely given signals, if only you knew when or where to look for them. For brands, these signals can be found in customer data.

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Customer Customer Data Other Marketing 321