RTP blog

MARCH 5, 2018

By Rick Gretsch, Accelerated Concepts, a Digi International company In our recent study “The Cost of Downtime: Beyond the Bottom Line,” 72% of midsized retailers lose sales during network downtime. The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations.

Technology 150

Technology Retail Operations POS 150

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy. Leverage technology.

Payment Services 264

Payment Services Retail Electronics Information 264

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. Identifying the Right Use Cases.

Retail 300

Retail Customer Data Customer Experience Social Media 300

UpSellIt

JULY 13, 2023

Data and Insights: Omnichannel retailing leverages customer data and insights to deliver personalized experiences, whereas multichannel retailing tends to analyze separately. Data-Driven Personalization and Targeted Marketing Leverage the data you collect across all channels to personalize your marketing efforts.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. Urgency Messaging 8. Ready to learn more?

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Harnessing the Power of Repeat Purchases The value of repeat customers to an eCommerce business cannot be overstated. According to a study by Deloitte, repeat buyers spend 67% more than new customers.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

lateshipment

NOVEMBER 26, 2023

To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Cost-effectiveness: Retaining existing customers is significantly more cost-effective than acquiring new ones. This can foster deeper connections and increase customer satisfaction.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

GetElastic

SEPTEMBER 16, 2021

As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. How long has a particular technology been around?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. How long has a particular technology been around?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Kibo

DECEMBER 14, 2021

Another study found that millennials make 54% of their purchases online and that millennials like to compare product features and prices. They also think it is easier and more convenient to research by themselves or message customer support than going to a brick-and-mortar store and asking salespeople for help.

Social Media 62

Social Media Retail Mobile Omnichannel 62

OracleBlogs

APRIL 16, 2020

As retailers adjust their marketing efforts, the role of customer loyalty has become more important than ever. Achieving the objective with a loyalty program strategy is as much art as it is science. Of course, it is essential to have effective technology. We all want to achieve overall loyalty objectives.

Consumer 59

Consumer Customer Loyalty Arts Reference 59

Sailthru

JUNE 12, 2018

What then, prevents shoppers from becoming loyal customers? Why are only 20% of customers – and often, far fewer – the ones who generate the revenue? We asked 300 retail and media executives a variation on this question in a study conducted with Forbes Insights. Yes, that can be a technology problem.

Customer 60

Customer Customer Retention Omnichannel Technology 60

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 140

Consumer Payment Services Fulfillment Multi-channel 140

Retalon

FEBRUARY 14, 2024

With evidence pointing towards increased customer loyalty and spending triggered by personalized experiences, it’s clear that data insights hold the key to unlocking new levels of engagement and satisfaction among consumers. This kind of personalization can increase customer loyalty significantly.

Retail 41

Retail Operations Management Improvements 41

Kibo

MAY 20, 2014

Kibo is putting an end to that with its Perfect Sync technology. Our Perfect Sync technology represents a key differentiator in providing a flexible, streamlined solution for online and offline retail fulfillment. But legacy eCommerce platforms often suffer from poor communication between the front-end and OMS.

White Paper 62

White Paper B2B Shipping Costs B2C 62

BigCommerce

SEPTEMBER 14, 2018

In fact, according to IAB’s popular new study, The Rise of the 21st Century Brand Economy, the future of retail growth comes from direct consumer relationships. For example, what’s your customer acquisition strategy ? What’s your customer lifetime value model? You have to think about customer loyalty.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

BigCommerce

SEPTEMBER 28, 2017

Or risk losing customers to competitors forever. Add to that anxiety the massive volume of customer requests ecommerce businesses get in comparison to other industries. Lash Stuff is an online beauty brand focused on delivering the best customer service in their industry. Customer service is the new business currency.

Channel 402

Channel Live Chat Multi-channel Customer 402

Retail TouchPoints

MAY 26, 2022

So when retailers first invest in personalization, their goals might look different than when they have a stronger grasp on their customer base. With that in mind, the first step is to gather customer data. This will include data on customer loyalty, inventory, transactions, pricing and customer engagement and behavior.

Customer Loyalty 162

Customer Loyalty Technology Improvements Channel 162

Teamwork Retail

JULY 8, 2020

Evolving the customer experience centers on clear visibility around current data visibility across customer behavior and inefficiency in the operating process. This functionality enables simplified workforce allocation, inventory management and enhancing customer loyalty through the removal of friction.

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

RTP blog

JULY 14, 2017

Account takeovers occur when fraudsters gain access to consumers’ login and password information for a retailer, which allows them to see that customer’s personal information, credit card number, store rewards and more. In 2015 alone, they grew by 36%, according to a recent Javelin study. That’s up from $1.4 Consider tokenization.

Merchant Services 150

Merchant Services Payments eCommerce Payment Services 150

lateshipment

MARCH 26, 2020

Increased Customer Anxiety and Frustration Over Parcel Whereabouts. Customer anxiety while awaiting parcels forces support reps to handle a skyrocketing number of WISMO (Where Is My Order?) When you are actively engaging with your customers, you are fostering a connection by keeping them in constant loop of their order status.

Management 208

Management Shipping Costs Shipping Merchant Services 208

Kissmetrics

MARCH 23, 2018

This might mean that you focus on curating products that meet customer demands rather than trying to be ultra-competitive on product pricing. Studies show that after customer experience, the second biggest reason a customer will ditch your brand is dissatisfaction with the product itself.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

BigCommerce

JUNE 27, 2017

According to a study conducted by professor Brent Coker , shoppers trust ecommerce stores 30% less than they trust brick and mortar stores. Extensive studies by Stanford professor B.J. In this environment, customer loyalty is tricky to maintain, as rival websites can easily snatch your customer away.

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275

BigCommerce

MAY 1, 2018

Nonetheless, both technology and human behavior are constantly changing, and as a business owner or ecommerce manager, you have to be ready to adapt. Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Kibo

OCTOBER 5, 2021

Retail brands aspire to achieve individualization because it significantly boosts revenue, increases customer loyalty, and improves the overall experience for customers. In one recent study of 1000 consumers, 80% indicated they want personalization from retailers. Kibo Ecommerce Personalization Software.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

GetElastic

OCTOBER 5, 2017

In addition to the general trend toward digital commerce in customer behavior, the cIoT will redefine the future of commerce. New technologies are changing the way customers are buying, as well as what they’re expecting from brands. Consumers expect a seamless and consistent buying experience. Here’s a primer.

Consumer 137

Consumer eCommerce Marketing Customer Experience 137

GetElastic

OCTOBER 5, 2017

In addition to the general trend toward digital commerce in customer behavior, the cIoT will redefine the future of commerce. New technologies are changing the way customers are buying, as well as what they’re expecting from brands. A 2015 study by IDC for Amazon revealed that organizations of all sizes are realizing “64.3

Consumer 137

Consumer eCommerce Marketing Customer Experience 137

Kibo

JANUARY 24, 2022

According to a recent Kibo study, 34% of North American companies now use advanced personalization tactics across the entire customer lifecycle, and 75% of all organizations used at least “some” advanced personalization. Question: Personalization requires customer data. How do your joint customers benefit?

Shipping Costs 62

Shipping Costs Definition Recommendation Improvements 62

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Ecommerce Platforms

OCTOBER 14, 2019

These are commoditized niches, where it's very difficult to build a brand or earn customer loyalty through product quality, due to the simple fact that there may be a ton of players in the market, and the product of same or similar quality may be available from a wide variety of sources. It should have a steady growth trend.

B2B 132

B2B eCommerce Payment Services Multi-channel 132

BigCommerce

AUGUST 31, 2017

Break through typical content by using customer data and order history to create personalized ads. If customer order history shows that a customer purchased a surfboard three months ago, target them with ads promoting a holiday sale on surfboard accessories. Make Customer Loyalty a KPI.

Marketing 252

Marketing Shipping Costs Multi-channel Channel 252

ROI Revolution

DECEMBER 2, 2021

Here are some stats from Cisco’s 2021 Privacy Benchmark Study that showcase how the pandemic has influenced new ways of approaching consumer privacy: 93% of organizations turned to their privacy teams to assist with their pandemic response in 2020. How to accelerate revenue growth with customer reviews, loyalty, and referral programs.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

AUGUST 5, 2021

How to accelerate revenue growth with customer reviews, loyalty, and referral programs. Industry-spanning partnership software and technology to scale your profitable growth. 65% express the need for more frequent communication with customers. Technology. Claim your spot today. million from 72.8 million last year.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JULY 1, 2021

How to accelerate revenue growth with customer reviews, loyalty, and referral programs. Industry-spanning partnership software and technology to scale your profitable growth. 65% express the need for more frequent communication with customers. Technology. Claim your spot today. June 8 update. May 14 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JUNE 1, 2021

65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. The pandemic accelerated consumer adoption of virtual technology, with monthly augmented reality (AR) users surging to 83.7 Technology.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JANUARY 5, 2022

Here are some stats from Cisco’s 2021 Privacy Benchmark Study that showcase how the pandemic has influenced new ways of approaching consumer privacy: 93% of organizations turned to their privacy teams to assist with their pandemic response in 2020. How to accelerate revenue growth with customer reviews, loyalty, and referral programs.

eCommerce 78

eCommerce Social Media Payments Payment Services 78