Retail TouchPoints

MARCH 25, 2022

One-third are inspired by social media before buying that new sweater, electronic gizmo or video game, according to the PwC study Gen Z is Talking. Consequently, this is a medium that retailers must seriously consider in order to reach the customers of the future. Near Field Communication (NFC) technology works on a similar principle.

Payments 269

Payments Payment Services Social Media Electronics 269

Retail TouchPoints

DECEMBER 27, 2021

Close to 80% of buying consideration now happens before anyone speaks to a salesperson, according to a Cisco study cited in a report from the CMO Council. Using First-Party Data to Have a ‘Genuine Impact’. Check out our free report “Modern Marketing Playbook: 3 Key Tactics for Engaging Customers in a Post-Cookie World.”

Marketing 277

Marketing Consumer Download Games 277

Retail TouchPoints

JULY 5, 2022

Whether that “New Normal” has arrived yet is open to debate, but a recent study from Publicis Sapient and Salesforce indicates that new headwinds — in the form of inflationary and inventory pressures — have shifted retail leaders’ focus once again, this time toward profitability. . UK, Germany and Australia.

Shipping Costs 295

Shipping Costs eCommerce Retail Merchant Services 295

Retail TouchPoints

AUGUST 11, 2021

In fact, only 30% of businesses were compliant with PCI DSS in 2020, according to a recent study from Verizon’s Payment Security Report. . Employees are an organization’s first line of defense to protect customer data. Retailers should proactively teach all employees about proper data handling and secure storage practices.

Payment Services 264

Payment Services Retail Electronics Information 264

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. Identifying the Right Use Cases.

Retail 301

Retail Customer Data Customer Experience Social Media 301

Sailthru

MAY 19, 2023

If your teams are beginning to miss revenue targets, notice high churn rates, or spend too much time parsing through data, it might be time for a platform upgrade. But the tactics and technology have. I require industry-standard technology that keeps my team ahead of the curve — and it must scale with not only my team, but our company.

Customer Data 78

Customer Data Technology Demo Channel 78

Retail TouchPoints

AUGUST 25, 2023

Customers today know what they want as their decision-making happens online, but more than 85% of purchases are still predominantly made through wholesalers like Target, Walmart and more. This has challenged the D2C model, since obtaining data and insights for in-store purchases is next to impossible.

Retail 242

Retail Social Media Consumer Channel 242

UpSellIt

JULY 13, 2023

Data and Insights: Omnichannel retailing leverages customer data and insights to deliver personalized experiences, whereas multichannel retailing tends to analyze separately. Customers should be able to transition effortlessly from one channel to another without losing any information or encountering friction.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

Retail TouchPoints

MARCH 9, 2023

My daughter lives in technology. We’ve done a lot of brand studies and our brand image with Gen Z is very, very strong, so we don’t have an issue with brand image,” said Hawkins in an interview with Retail TouchPoints. “We said Hawkins.

Omnichannel 277

Omnichannel Social Media Mobile Fashion 277

Liveintent

JANUARY 8, 2021

According to a study conducted by WBR Insights, 51% of US retail professionals identified website personalization as a top goal going forward. Yet a whopping 64% can only identify up to half of their website visitors, and 50% can’t identify a prospective customer across online and offline platforms. Integrate data technologies.

Home Furnishings 121

Home Furnishings Social Media Technology Operations 121

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. Urgency Messaging 8. Ready to learn more?

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Harnessing the Power of Repeat Purchases The value of repeat customers to an eCommerce business cannot be overstated. According to a study by Deloitte, repeat buyers spend 67% more than new customers.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

365 Retail

JUNE 6, 2022

In practice, the technologies that underpin the metaverse – VR, video calls, and more – have been in circulation for years. As virtual storefronts and products are increasingly employed alongside real-life shopping, a recent study has found that 70% of consumers who visited a virtual store made a purchase. Digital products and NFTs.

Customer Loyalty 81

Customer Loyalty Customer Games Multichannel 81

Retail TouchPoints

DECEMBER 30, 2021

However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics. This approach can reduce fraud losses and improve the shopping experience for good customers. She currently serves as VP of Partnerships & Alliances at?

Merchant Services 279

Merchant Services Customer Payment Services Social Media 279

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

365 Retail

JUNE 8, 2023

Adobe ’s latest findings are based on two studies conducted across 14 countries from February to May 2023, capturing the perceptions of over 4,000 marketing and customer experience professionals and more than 13,000 consumers in each study.

Customer Experience 52

Customer Experience Consumer Technology Improvements 52

RTP blog

APRIL 7, 2019

In a recent survey from RSA, a key finding discussed how although prior studies have proven that personalized experiences increase user engagements and purchases, insights gathered from those surveyed by RSA showed the opposite. Because of this, customers feel overwhelmed and in turn, brands likely aren’t getting the insights they need.

Retail 150

Retail Mobile Customer Data Subscription 150

GetElastic

SEPTEMBER 30, 2021

These “rules” provide a legal line that companies transacting with customers online can use to operate, but is just meeting those government mandated requirements enough? Just because companies are doing more to protect data, STATISTS recently did a study that exponential increase in data breaches since 2005.

Consumer 144

Consumer Information Fulfillment Social Media 144

Retail TouchPoints

APRIL 4, 2024

In fact, a Coresight Research study indicates that most buyers max out at just five to six networks. Retailers are now demanding large media company dollars, but they are operating almost as a startup in terms of their technological capabilities. The culprit? A lack of standardization across the retail media ecosystem.

Retail 264

Retail X-cart Banking Definition 264

ESW

AUGUST 10, 2020

The 2018 True Cost of Fraud Study by LexisNexis found that retail fraud attempts had increased by almost one-third over the course of a year. Another study by Juniper Research estimates online merchants will lose more than $25 billion to fraud in 2024, up from $17 billion in 2020. There’s no getting away from fraud, either.

Payment Services 148

Payment Services Merchant Services eCommerce Shipping Costs 148

Sailthru

MAY 8, 2018

Download the Gartner Magic Quadrant for Multichannel Marketing Hubs to learn more about how multichannel marketing hubs can help your organization unify customer data across channels, enhance personalization and decisioning with AI, and integrate customer journey analytics.

Multichannel 101

Multichannel Marketing Document Mobile 101

365 Retail

APRIL 3, 2024

Solving the data quality problem The critical first element to powering an effective AI strategy is a unified customer data foundation. Many familiar approaches to unifying customer data are rules-based and use deterministic/fuzzy matching, but these methods are rigid and break down when data doesn’t match perfectly.

Customer 73

Customer Outdoor Customer Data Customer Experience 73

Retail TouchPoints

NOVEMBER 10, 2023

“We’re extending Instacart’s advertising technology, products, services and talent to our retail partners to leverage on their owned and operated ecommerce sites,” explained Ryan Mayward, Head of the Ads Business at Instacart in an interview with Retail TouchPoints. Sampling programs also can serve as a form of in-store retail media.

Retail 281

Retail Social Media Multi-channel Channel 281

Kissmetrics

JANUARY 6, 2021

With technology evolving rapidly, people have found it more convenient to do their shopping and other transactions online. Failure to do so can only lead to losing customers. The same study reveals that 60% of respondents said they’d continue shopping online even after the pandemic. Everything.

Retail 362

Retail eCommerce Banking Customer Data 362

RTP blog

SEPTEMBER 17, 2018

By Brian Cleary, RedPoint Global The number of customers that actively use their loyalty program memberships has decreased dramatically. According to a study by Bond Brand Loyalty, the average customer belongs to more than 14 loyalty programs; however, they are only active in about half of them.

Customer Loyalty 150

Customer Loyalty Customer Customer Data Marketing 150

Kibo

DECEMBER 14, 2021

Another study found that millennials make 54% of their purchases online and that millennials like to compare product features and prices. They also think it is easier and more convenient to research by themselves or message customer support than going to a brick-and-mortar store and asking salespeople for help.

Social Media 62

Social Media Retail Mobile Omnichannel 62

365 Retail

AUGUST 4, 2022

The post Personalisation gap persists as UK retailers’ cross channel engagement fails to meet shoppers’ accelerated digital demands appeared first on 365 RETAIL | Retail Technology News.

Channel 52

Channel Retail Presentation Customer Data 52

ROI Revolution

JUNE 6, 2022

Out of all of the D2C brands that answered our survey, the most popular industry was apparel & accessories, followed by electronics & technology and home goods. Hydro Flask | D2C Case Study D2C is a big part of the selling strategy for sports water bottle brand Hydro Flask. Read the case study to learn more.

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

RETAIL MANAGEMENT SOFTWARE

AUGUST 18, 2023

Harnessing the Power of Personalization In the age of data-driven marketing, personalization is the key to capturing the attention and loyalty of your customers. Use your customer data to tailor your back-to-school promotions and recommendations.

Retail 67

Retail Social Media Consumer Electronics Payments 67

GetElastic

SEPTEMBER 2, 2021

With a prediction like that, it is not surprising that account managers felt a threat to their jobs and had a skeptical outlook on how eCommerce experiences would benefit their customers. Marketing and sales technology operations have tools available to enable this always on “segment of one” for account managers.

B2B 141

B2B Management eCommerce B2C 141

GetElastic

MARCH 12, 2019

After all, AI can quickly analyze extensive amounts of customer data to identify emerging fraud patterns. However, for all the benefits AI-based fraud solutions can offer, the technology does have some limitations when it comes to evaluating credit card transactions. It’s time-consuming, it’s challenging, and it’s expensive.

Management 139

Management Shipping Costs eCommerce Merchant Services 139

lateshipment

NOVEMBER 26, 2023

To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Cost-effectiveness: Retaining existing customers is significantly more cost-effective than acquiring new ones. This can foster deeper connections and increase customer satisfaction.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Smile.io

NOVEMBER 10, 2021

Benefits of customer analytics Through predictive analysis drawn from data of interaction and transaction behaviors, customer analytics can help reduce customer churn and increase loyalty. There are a few other reasons why customer analytics is important, let’s take a look. Data needs to be complete.

Customer 68

Customer Customer Retention Customer Experience Customer Data 68

Steve Dennis

OCTOBER 9, 2017

Instead, many emphasized the importance of brick-and-mortar stores in delivering a remarkable customer experience. Moreover, the majority of technology providers in the expo offered solutions that were very much anchored in online/offline integration or leverage, not e-commerce optimization, as was true in the past.

eCommerce 103

eCommerce Channel Books Download 103

Ecommerce Platforms

MAY 31, 2021

You also receive malware monitoring that runs every night, automated security patches, and several other proactive elements to ensure you're keeping out the bad guys and locking down customer data. PHP 7 + Varnish technology. Elasticsearch technology. Automatic Scaling for Traffic Surges. Automatic scaling.

Magento 223

Magento eCommerce WooCommerce Merchant Services 223

365 Retail

MAY 7, 2021

Retail has been one of the most severely impacted sectors over the course of the last 12 months, and in that time we have seen adoption of new technologies and changes in existing ones at an unprecedented rate. Trust is an important factor in customer experience. Or how can they maximise this ongoing opportunity?

eCommerce 96

eCommerce Payment Services Merchant Services eCommerce Platforms 96

Sailthru

JUNE 12, 2018

What then, prevents shoppers from becoming loyal customers? Why are only 20% of customers – and often, far fewer – the ones who generate the revenue? We asked 300 retail and media executives a variation on this question in a study conducted with Forbes Insights. Yes, that can be a technology problem.

Customer 60

Customer Customer Retention Omnichannel Technology 60