Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Collect and Leverage First-Party Data .

Customer Loyalty 197

Customer Loyalty Customer Retail Shipping Costs 197

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Sailthru

JUNE 1, 2023

Interactive digital experiences can help build brand loyalty while delivering key details about your customer’s interests and future purchase intent. The importance of data to strengthen customer retention and sales is well-known by most businesses. Better personalization leads to stronger engagement and higher ROI.

Travel 78

Travel Customer Retention Demo Recommendation 78

Algopix

JULY 16, 2023

By including personalized product recommendations, tailored offers, and customized content, businesses can drive higher engagement and sales. This integration will enable the exchange of data and facilitate personalized email campaigns based on customer behavior and purchase history.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Algopix

OCTOBER 21, 2023

In the fast-paced world of eCommerce, success is often determined by the ability to adapt, optimize, and make data-driven decisions. But with a myriad of data points to choose from, how do you know which eCommerce KPIs are the most important for your business? A high retention rate is a sign of a loyal customer base.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Social Media 118

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Personalization and Customization Customers today expect personalized experiences, and loyalty programs are no exception. Retailers are leveraging data analytics and customer insights to offer personalized and customized loyalty programs that cater to individual preferences and behaviors.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Optimizely

DECEMBER 20, 2018

They recognize that some customers may only want to read their editorials, while others will be interested in buying specific products. To achieve this, the company uses customer data to keep buyers informed of the latest trends they personally care about. . Glambot: Focus on customer retention.

Online Retail 259

Online Retail Marketing Retail Fashion 259

Kibo

SEPTEMBER 2, 2020

1-to-1 Personalization describes the practice of delivering a unique, optimal digital experience for each customer using all available data from 1st and 3rd party sources. At scale, an engaging, personalized user experience (UX) can lead to better customer retention, recurring sales, and referrals.

Recommendation 62

Recommendation Omnichannel Customer Retention Customer Experience 62

Smile.io

APRIL 30, 2024

  But how do you boost customer engagement ? It can be a game-changer for businesses also looking to improve their marketing ROI and increase customer retention rates. You then use this data to create custom email campaigns with relevant content and offers. One effective way is to do email retargeting.

Customer 70

Customer Shopping Carts Shipping Costs Subscription 70

365 Retail

JANUARY 29, 2024

Retailers should leverage similar advancements, such as augmented reality, mobile apps, and personalized recommendations, to enhance the in-store shopping experience. All customer bases are becoming more tech-savvy these days, so showing that you are keeping up with the times is a good way to stand out from the pack.

Payment Services 52

Payment Services Social Media Retail Customer Retention 52

Kissmetrics

JUNE 14, 2017

You want every interaction to embody brand consistency and offer customer satisfaction. With the right strategy, your team can drive product sales and achieve more customer retention. Analyze Your Customer Data. Too many marketers rely on guesswork when it comes to their customers’ behaviors. Image Source.

Channel 226

Channel Customer Jewelry Customer Data 226

Algopix

JULY 13, 2023

What Is a Customer Relationship Management System? A customer relationship management system, commonly referred to as CRM, is a software application that enables businesses to manage and analyze customer interactions and data throughout the customer lifecycle.

Payment Services 78

Payment Services eCommerce Management Customer 78

lateshipment

APRIL 2, 2021

However, you must keep in mind that entirely relying on these marketplaces can limit your brand’s growth (as you don’t own the customer data). Take away – With hybrid (omnichannel) selling becoming the norm, you can make use of public cloud platforms , which help you to collect customer data across all platforms.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Klaviyo

MARCH 13, 2018

Customer retention is a golden metric of ecommerce stores. One way to maximize the lifetime value of your most valuable customers is to identify and reward your VIP customers. There are many different ways to identify VIP customers for your ecommerce store. Step 1: Identify your VIPs. 28% placed order count.

Customer Retention 132

Customer Retention Gifts Reference eCommerce 132

Omnisend

DECEMBER 7, 2021

With that said, let’s look at some of the best ways to reach out to customers with your after-holiday email campaigns. Your holiday sales and customer data is gold if you can successfully make use of it. Send follow-up emails and build loyalty with new customers. 5 of the best post-holiday email campaign strategies.

Gifts 158

Gifts Shipping Costs Recommendation Customer Retention 158

Smile.io

FEBRUARY 23, 2022

Through loyalty marketing you can retain customers through value-add marketing, creating a sense of exclusivity, or by leveraging the value of referrals. Informs your marketing efforts with live customer data. The best business decisions are backed by data because they can help predict consumer behavior.

Marketing 72

Marketing Customer Loyalty Customer Retention Social Media 72

RetailMinded

JULY 8, 2021

The downside of conventional marketing is that it’s hard to touch base with clients if you don’t have their contact information and customer data. However, if you want to boost customer loyalty in more comprehensive geography and reach, digital marketing is the way to go. . Personalized Emails.

Marketing 106

Marketing Retail Customer Loyalty Social Media 106

Liveintent

NOVEMBER 24, 2020

I really enjoyed the Brand Innovators fireside chat I moderated in September with Antony Demetriades, who heads customer retention at McAfee, a client of ours. Puri: To me, it’s about being relevant to the customer at that moment in time, which adds value to the customer’s intent. Puri: I agree.

Marketing 104

Marketing Customer Retention Information Improvements 104

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. Prescriptive analytics suggests actionable steps based on analyzed data.

Retail 41

Retail Operations Information Customer Loyalty 41

Omnisend

APRIL 26, 2021

Personalization in marketing has quickly become a customer expectation. In fact, according to Accenture , a massive 91% of consumers say they are more likely to shop with brands that provide offers and recommendations that are relevant to them. Use Marketing Automation to Create a Personalized Customer Experience.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Smile.io

MARCH 20, 2024

  🎁 Points programs offer customers value through reward points for various actions, which they can redeem for valuable, unique rewards. Points programs typically reward customers with a predetermined number of points for every dollar they spend. Learn how to build the best program for your store.

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

Retail TouchPoints

APRIL 5, 2024

But slow loading speeds are only one reason a customer may leave a site. Granular data about website interaction will uncover other reasons, as iGaming companies have discovered. iGaming companies have built this granular data from the high level of communication that they enjoy with their customers.

Retail 292

Retail Games Leisure Multi-channel 292

Smile.io

NOVEMBER 5, 2019

You can show what products are available based on their IP country, or recommend items based on previously viewed pages. Another way to add a personal touch to your customer experience is showing site visitors product recommendations based on the pages that they’ve visited. GET THE FREE GUIDE.

eCommerce 43

eCommerce Recommendation Customer Experience Mobile 43

Korona

OCTOBER 12, 2022

Nothing is more rewarding for a liquor store owner than customers who are loyal to their store and recommend it to their friends and family. Several digital marketing strategies will increase customer engagement and loyalty to your brand. Your POS software doesn’t just host your customer loyalty program.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Korona

OCTOBER 12, 2022

Nothing is more rewarding for a liquor store owner than customers who are loyal to their store and recommend it to their friends and family. Several digital marketing strategies will increase customer engagement and loyalty to your brand. Your POS software doesn’t just host your customer loyalty program.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Optimizely

OCTOBER 23, 2019

Marketers who use loyalty programs to create happy and loyal customers need to be able to integrate these programs into their customer data and marketing campaigns on a regular basis. For the consumer, a great customer experience is one that makes them feel valued and rewarded. E-Commerce Marketing Specialist.

Customer Loyalty 30

Customer Loyalty Customer eCommerce Marketing eCommerce 30

Omnisend

JUNE 15, 2021

Doing so creates a lifelong customer that engages with and purchases from you over and over again. This is the role that customer lifecycle management plays in ecommerce—creating brand loyalty while establishing and skyrocketing customer retention. Retention marketing is useful during each stage of the lifecycle.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Smile.io

AUGUST 25, 2023

Through its points program, customers can earn 5 points for every euro spent and redeem 100 points for 1 euro off their next purchase. Applying a little loyalty program math, that is a 5% ROI for every euro spent with the brand, well within Smile’s recommended range of 3%-10% !

Customer Loyalty 77

Customer Loyalty Beauty and Health Customer Food and Beverages 77

Omnisend

MAY 30, 2021

Understanding customer behavior is essential for any merchant. The right customer data can help drive your buyers to make more personalized purchase decisions—and this is where behavioral segmentation comes into play. Generally speaking, behavior segmentation considers the following: When customers first interact with a website.

Customer 114

Customer Merchant Services Subscription Omnichannel 114

eCommerceFuel

SEPTEMBER 6, 2023

Tried-and-tested Methods for Segmentation Implementing Your Segments: Activating Your Customer Insights for Maximum ROI Wrapping Up: Time To Find Your Whales Why Segment Customers? Every customer has a pattern that reflects their purchase behavior. A detailed persona needs to be grounded in real customer insights.

Customer 26

Customer Social Media Marketing Recommendation 26

SellBrite

SEPTEMBER 27, 2017

These demographics provide the basic data needed for each persona, but sellers can always dig deeper with demographics , such as detailed job and company descriptions, to create even more specific profiles. You can craft value propositions that are more effective by speaking to your core customers’ psychology. Education level.

eCommerce 125

eCommerce Customer Social Media Information 125

Ecommerce Platforms

JUNE 20, 2022

This is common with food shipment boxes, seeing as how the customer must often set their menu or grocery cart for the week. You can bet that email also has several other recommendations that relate to what the person usually buys. Customer Acquisition Costs Decrease. Spend More Time on Customer Retention.

Subscription 220

Subscription Shipping Costs Merchant Services Payment Services 220

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Omnisend

MAY 24, 2021

The best way to learn about your customers’ preferences and behavior is through customer analytics, which helps to visualize your customer data and allows you to provide personalized, relevant messaging at exactly the right times. But first, let’s take a closer look at what customer data analysis is.

Customer 134

Customer Customer Retention Customer Data Omnichannel 134

Retail TouchPoints

DECEMBER 17, 2021

Customer data is centralized so that agents can resolve issues faster and more efficiently, customers can move seamlessly between communication without having to repeat information, and with everything in one spot you’re able to integrate existing or new tech much more easily. In fact, we recommend you don’t.

Omnichannel 304

Omnichannel Multichannel Multi-channel Customer Retention 304

Korona

AUGUST 26, 2022

One way that marijuana entrepreneurs have recommended remaining profitable and immune to price fluctuations is by vertically integrating your cannabis enterprise. Metrc’s open API works in conjunction with KORONA POS so that your workflow will be effortlessly compliant, taking away the burden of having to manually upload any sales data.

POS 59

POS Point of Sale Operations Social Media 59