Retail TouchPoints

AUGUST 1, 2023

How can retailers transform losses into profits? As a result, profitability is now a top priority for retail CEOs. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits. Despite the appeal and growth of ecommerce, retail profitability has been on a decline.

Retail 242

Retail Shipping Costs eCommerce Consumer 242

Retail TouchPoints

JULY 14, 2023

In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success. Details matter, from the initial landing page to order fulfillment through to delivery and aftercare. Artificial intelligence (AI) is reshaping the way brands connect with their customers.

eCommerce 206

eCommerce Order Fulfillment Fulfillment Multi-channel 206

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. Navigating this shifting terrain requires a tailored approach rather than a universal solution for future-proofing retail businesses. Here are the top innovative retail trends to watch in 2024.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. What is Omnichannel Support? This way, your customers always get accurate answers. Benefits of Omnichannel Customer Support.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Retail TouchPoints

AUGUST 15, 2022

But winning (and keeping) customers’ loyalty is no longer confined to programs and points. It’s impossible to ignore the real economic concerns of consumers, but if loyalty is top-of-mind, brands and retailers need to expand their thinking and consider how they can build long-term appreciation and value for the customer.

Customer Loyalty 202

Customer Loyalty Customer Retail Shipping Costs 202

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Across a wide range of retailers, three trends are driving the industry’s holiday hiring strategies: The race is on for same-day delivery.

Fulfillment 303

Fulfillment Department Stores Shipping Costs eCommerce 303

Retail TouchPoints

AUGUST 13, 2021

The retailer has since introduced more than 1,500 new or expanded brands and more than 25,000 new products on the site. Hudson’s Bay is actually the third retail banner HBC has divided in 2021 — both Saks Fifth Avenue and Saks OFF 5TH underwent a similar separation process. Wayne Drummond will lead Hudson‘s Bay as President.

eCommerce 298

eCommerce Operations Customer Experience Omnichannel 298

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Accelerated by COVID, many apparel and specialty retailers are asking, ‘What is the purpose of the physical store?’

Specialty Retailers 161

Specialty Retailers Other Apparel Department Stores 161

iVend

OCTOBER 10, 2023

As we race headlong into the holiday season, the best gift that retailers could receive would be…a crystal ball. Having the ability to predict the future, to know how shoppers are going to behave would make retailers as excited as a child finding a full Santa sack at the end of their bed on Christmas morning.

Technology 105

Technology POS Retail Gifts 105

Retail TouchPoints

JUNE 23, 2022

But in the retail realm, activist investors have recently latched on to a tactic that is relatively new — pushing ailing store brands to spin off their ecommerce business into a standalone company. Kohl’s , Macy’s and Neiman Marcus are among the retailers that have faced this particular pressure in the last year and a half.

eCommerce 268

eCommerce Omnichannel Channel Department Stores 268

Sailthru

MARCH 8, 2018

As the world’s largest retailer and online retailer go head to head in a battle of Goliath and Goliath, one thing is clear: Omnichannel has become the white whale for retailers. Technology has created a complex customer journey. How can a brand master the omnichannel experience?

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

Ecommerce Platforms

MARCH 18, 2023

Quick answer : The term “retail store” typically applies to a physical, or brick-and-mortar location, such as a supermarket, boutique, or individual offline store. Both retail and ecommerce stores have their own distinctive pros and cons to consider for any entrepreneur. What is Retail? How Does Retail Work?

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

Retail TouchPoints

OCTOBER 25, 2023

This is Part 1 of The Holiday Readiness Series , which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. Looking for even more data and insights to power your approach ? Check out the Retail Strategy & Planning Series on-demand.

Multi-channel 316

Multi-channel Customer Experience Mobile Improvements 316

Retail TouchPoints

MAY 16, 2022

Target was a model of agility during the pandemic, quickly expanding BOPIS and curbside pickup operations, and leveraging its store network for online fulfillment. The retailer was rewarded with double-digit sales growth in 2020 and again in 2021. Loyalty Program Yields Rich Customer Data. “We

Food and Beverages 237

Food and Beverages Omnichannel Fulfillment Retail 237

Retail TouchPoints

FEBRUARY 14, 2024

Retail TouchPoints sat down with Grover to check in on how his latest marketplace endeavor is evolving and get a peek into his crystal ball for what lies ahead in the marketplace landscape. Retail TouchPoints: What makes SPO stand out in the sea of other marketplaces? Grover: Completely. We’ve also done livestream events.

Fulfillment 187

Fulfillment eCommerce Other Consumer 187

iVend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. iVend helps retailers iVend helps retailers to capture and analyse customer data.

POS 105

POS Payment Services Payments Omnichannel 105

Optimizely

MAY 15, 2018

It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. That’s why we’ve picked out the IRCE sessions that are must-sees for any B2C marketer, whether you’re focused on merchandising, marketplaces, omnichannel, design, or search.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Omnisend

MAY 5, 2021

There’s no doubt that the COVID-19 pandemic has changed the way we shop forever, with the trend toward ecommerce increasing sharply as many brick-and-mortar retail stores remain closed. Shoppers, retailers, and shippers have adjusted admirably to the new normal. How Does BOPIS Work for Retail? A Brick-and-Mortar Outlet.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 139

Consumer Payment Services Fulfillment Multi-channel 139

lateshipment

NOVEMBER 26, 2023

The Power of Post-Purchase CX Post-purchase issues tend to drive customers away. Metrics and KPIs for Post-Purchase CX Customer Satisfaction (CSAT): To measure customer satisfaction with the post-purchase experience through surveys, feedback forms, and online reviews. For the e-commerce industry, the average NPS is 45.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. Both types of players are now omnichannel retailers in response to rising consumer demand for multiple buying channels.”

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. BOPUS Provides a Better Customer Experience.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

365 Retail

DECEMBER 15, 2022

Whilst delivering Customer Experience (CX) remains the top priority for retailers during peak trading, they may risk leaving future revenue opportunities on the table by not effectively capturing customer data, the latest research from insights-led customer engagement platform, MoEngage, reveals.

Retail 52

Retail Omnichannel Customer Experience Fulfillment 52

365 Retail

DECEMBER 21, 2021

It’s no secret that the retail industry experienced incredible disruption over the past year. The COVID-19 pandemic highlighted many areas where retailers needed to change. Ongoing lockdowns, high-street closures and reduced footfall meant that many retail giants struggled. What does 2022 hold for the retail industry?

Social Media 104

Social Media Retail Payment Services Subscription 104

365 Retail

JULY 19, 2022

Not too long ago, during the depths of lockdown, the direct-to-consumer (DTC) model was hailed as the saviour of retail and the future of the industry. Crucially, it gives brands the opportunity to claim ownership of customer relationships, by way of the data that it generates. Convenient fulfilment.

Consumer 57

Consumer Shipping Costs Retail Supplies 57

Smile.io

MAY 15, 2024

In 2024, global retail ecommerce sales are expected to reach $6.3 of all retail purchases.     Consider these scalability factors when choosing an ecommerce platform: Omnichannel compatibility —As ecommerce stores scale, new sales channels emerge. trillion U.S. dollars and account for 20.1%

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

SEPTEMBER 17, 2020

Today’s retail CMO is responsible for the entire customer experience — not just branding and messaging. With this accountability comes the need to think deeply about how all customer touch points connect to deliver an agile, profitable and personal experience that resonates with each and every customer. Let’s take a look.

eCommerce 186

eCommerce Mobile Channel Customer Loyalty 186

Retail TouchPoints

NOVEMBER 9, 2023

“Right before we launched, I had a panic attack when I did the math of how many customers we would need to survive,” recounted Andy Hunter, Founder and CEO of Bookshop.org in an interview with Retail TouchPoints. “It This is what enables the site to offer competitive shipping speeds and pricing.

Small Business Retail 296

Small Business Retail Books Shipping Costs eCommerce 296

Retail TouchPoints

JULY 26, 2023

The retail landscape of yesterday is no more. Global supply chain challenges, inflation and a shift to online consumerism have upended the traditional retailer and customer relationship. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

Fulfillment 190

Fulfillment Operations Shipping Costs Order Fulfillment 190

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. However, retail marketers often lack the data they need to develop and execute more empathetic messaging. Last year the top priority was engaging customers in real time.

Webinar 262

Webinar Consumer Payments Marketing 262

Retail TouchPoints

NOVEMBER 6, 2023

However, there is some good news for brick-and-mortar retail and malls: Coresight Research recently reported that foot traffic at top-tier malls was up 12% on average in 2022 compared to pre-pandemic 2019 levels, while traffic at lower-tier malls was up 10%. Census Bureau reports first-quarter 2023 ecommerce sales at $272.6

Omnichannel 298

Omnichannel Social Media Channel Mobile 298

Retail TouchPoints

SEPTEMBER 12, 2022

all of whom are retail and design veterans with 20+ years of furniture industry experience. When we moved back to Canada from New York, we had our first kid, so our place was slightly bigger,” Samieian shared in an interview with Retail TouchPoints.

Social Media 249

Social Media Shipping Costs Customer Experience Consumer 249

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. The NRF Big Show , held in NYC Jan. 15-17, did more than bring together more than 35,000 attendees and 1,000 exhibitors. You need to think of them as an opportunity.

Food and Beverages 272

Food and Beverages BigCommerce Home Furnishings PayPal 272

Retalon

APRIL 27, 2021

How is retail digital transformation changing the industry? Retail digital transformation has fundamentally changed the way retail works, from the structure of internal operations to customers’ expectations of the retail experience. The top ways digital transformation is changing retail.

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

ROI Revolution

JUNE 6, 2022

Direct to consumer (D2C or DTC) refers to brands that bypass third-party retailers and wholesalers to sell products directly to customers. Many D2C businesses that started as online-only have since adopted an omnichannel approach. Supply Chain, Shipping, & Fulfillment. 2022 State of Digital Marketing Survey Data.

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Dynamic Action

JANUARY 12, 2018

To succeed in 2018, every retailer should be asking these questions around inventory, returns, marketing , warehousing, pricing and customers. With DynamicAction retail analytics , your team will be able to answer questions like these, as well as understand the interconnection of each data point and decision.

Shipping Costs 80

Shipping Costs Retail Order Fulfillment Fulfillment 80

Teamwork Retail

JULY 8, 2020

Make your business more efficient, more profitable & more accessible with Omnichannel retail. Omnichannel is a key retail buzzword, which has accelerated over the past few months. “Curbside Pickup” , a core component of Omnichannel retail, has seen a 4001% increase in searches since late February.

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48