Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. But this “new normal” requires retailers to have access to accurate inventory data — often across multiple channels, both in-store and online.

Shipping Costs 264

Shipping Costs Retail Omnichannel Supplies 264

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Saks OFF 5TH President and CEO Paige Thomas will retain her role in the new digitally native business.

Specialty Retailers 184

Specialty Retailers Other Apparel Department Stores 184

Retail TouchPoints

AUGUST 1, 2023

A critical area of focus is transforming their business into more profitable omnichannel platforms. The Customer at the Center Using predictive analytics for decision-making is one strategy merchants can adopt to enhance profitability. Simply reviewing historical and present sales data won’t cut it.

Retail 246

Retail Shipping Costs eCommerce Consumer 246

Retail TouchPoints

MAY 16, 2022

Target was a model of agility during the pandemic, quickly expanding BOPIS and curbside pickup operations, and leveraging its store network for online fulfillment. Loyalty Program Yields Rich Customer Data. “We It involves a lot of work tracking food trends in the U.S. That goes back to being guest-centric,” said Gomez.

Food and Beverages 273

Food and Beverages Omnichannel Fulfillment Retail 273

lateshipment

NOVEMBER 26, 2023

Introduction Holiday shoppers don’t just mean the “ I’m planning to spend (more than I usually do during the other months) for my holiday season needs by capitalizing on seasonal trends, special deals, and promotions ” type. 61% of consumers define excellent customer support interaction as one with a quick resolution.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 156

Consumer Payment Services Fulfillment Multi-channel 156

iVend

OCTOBER 16, 2023

There’s one approach that is proven to work to engage customers, enhance their experience and increase spend – and that’s personalization. iVend helps retailers iVend helps retailers to capture and analyse customer data. Retailers can make the most of this trend with promotions focussed on celebrations, festivities and events.

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POS Payment Services Payments Omnichannel 98

Omnisend

MAY 5, 2021

There’s no doubt that the COVID-19 pandemic has changed the way we shop forever, with the trend toward ecommerce increasing sharply as many brick-and-mortar retail stores remain closed. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

ROI Revolution

JUNE 6, 2022

In this article, dive into the data behind direct to consumer marketing and how your brand can leverage D2C for profitable growth. Direct to-consumer marketing is the fifth most popular trend that digital marketing professionals name for 2022 , with 39.1% Supply Chain, Shipping, & Fulfillment. D2C grew 45.5%

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Optimizely

MAY 15, 2018

But, with more than 130 sessions and more than 600 technology vendors, it can be difficult to pick out what you should see, what topics and trends will be most valuable to your ecommerce brand, and where you should focus. As you sell on multiple channels, you have to keep a close eye on inventory and fulfillment along.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. With online purchases making up 15.1%

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Omnichannel Social Media Channel Mobile 312

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. You may also need employees in charge of double-checking and fulfilling orders.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

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Customer Loyalty Customer Retail Shipping Costs 240

iVend

OCTOBER 10, 2023

Retailers can make the most of this trend with promotions focussed on celebrations, festivities and events. Customer experience – with less discretionary spend, customers are going to be even more influenced by good value, and by retailers who make the shopping experience easier and more engaging.

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Technology POS Retail Gifts 98

Retail TouchPoints

AUGUST 14, 2020

What we know from our history of reporting on trends is that whenever there is a new surge in digital, there’s always a new digital baseline,” said Schwartz. If you want to be a high performer, it is important to figure out what your customer data management looks like and how you can be empathetic to your customers.

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Webinar Consumer Payments Marketing 288

365 Retail

JULY 19, 2022

The growth of omnichannel shopping is causing the retail landscape to evolve, and there’s no one-size-fits-all solution. To thrive, DTC brands must harness multiple opportunities to build closer bonds with their target customers. Convenient fulfilment. Similarly, much of DTC-based retail is trend-driven.

Consumer 59

Consumer Shipping Costs Retail Supplies 59

Algopix

JULY 13, 2023

Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities. This includes storing customer profiles, contact information, purchase history, and communication logs.

Payment Services 78

Payment Services eCommerce Management Customer 78

Retail TouchPoints

SEPTEMBER 12, 2022

A logistics director who was hired in January 2022 focuses on assessing service-level agreements for these partners, conducts competitive analysis and examines customer data to gauge how fulfillment providers are performing.

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Social Media Shipping Costs Customer Experience Consumer 277

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. The NRF Big Show , held in NYC Jan.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

That’s why it’s essential to keep an eye on trends. In 2023, however, the outlook is positive, and the focus is on the customer shopping journey. As retailers adapt to a new normal, a seamless omnichannel experience and hybrid shopping are shaping the future of retail. What does the future hold for retail?

Shipping Costs 94

Shipping Costs Retail Social Media eCommerce 94

Fabric

MARCH 19, 2024

To meet their needs, retailers need to adapt quickly and deliver seamless omnichannel experiences. The composable commerce framework also includes fabric’s full suite of commerce services for building enterprise-ready experiences from merchandising to fulfillment on any channel.

X-cart 130

X-cart eCommerce eCommerce Platforms Retail 130

365 Retail

FEBRUARY 1, 2022

Brands, therefore, have an opportunity to inspire customers with content, campaigns and product ideas that are more closely aligned to what individuals want. . Hyper-personalisation is a great way to fulfil this demand, especially when brand loyalty is undergoing a dramatic transformation. It’s also about technical maturity.

Recommendation 52

Recommendation Arts Consumer Travel 52

Ecommerce Platforms

MAY 3, 2023

It also syncs customer data automatically. As an added bonus, enterprise-level businesses on Shopify Plus can use API solutions to create workflows with custom apps, or even build their own apps from scratch. This could be an ideal tool to use if you’re using an omnichannel sales strategy and want to sync your data to Shopify.

Shopify 104

Shopify Merchant Services Shipping Costs Payment Services 104

Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. It’s clear there’s an enormous need for retailers to provide high-quality omnichannel shopping experiences, but meeting consumers’ expectations means retailers must master omnichannel order management. What Is Omnichannel Order Management?

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Omnichannel Management Multichannel B2C 114

Retail TouchPoints

JANUARY 2, 2023

The infusion of data and advanced insights into the operational processes of global supply chains is a great investment with significant value. This current trend places an increased focus on visibility and resilience throughout global supply chains. Fetching useful insights from customer data. Shift to cloud technology.

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Supplies Retail Technology Omnichannel 317

Retail TouchPoints

AUGUST 31, 2022

Prediction 2: Operational Excellence will Help Omnichannel Retailers Stand Apart. Melissa Minkow, Director, Retail Strategy, CI&T : “Though ecommerce and mobile commerce sales will continue to grow, brick-and-mortar will still play a key role in holiday, especially when it comes to omnichannel strategy.

Omnichannel 288

Omnichannel Toys Shipping Costs Sporting Goods 288

Fabric

NOVEMBER 2, 2023

For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience. This includes the capability to quickly introduce new products, update pricing, modify promotions, and adjust to shifting market trends.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

Retail TouchPoints

JUNE 30, 2022

Retail enterprises that excel at delivering personalized and meaningful experiences tend to be laser-focused on supporting not only their customers but also their customer-facing teams with better omnichannel communications tools. But not only do they expect their journeys to be frictionless, they want them to be personalized.

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Omnichannel Customer Experience Channel Technology 263

Dynamic Action

JANUARY 12, 2018

They can be fueled by misbehaving customers who take advantage of a customer-first return policy and factors under the company’s control such as poor product descriptions, unorganized marketing programs and disconnected order fulfillment. Which first-purchase brands lead to High Value/High Lifetime Profit customers?

Shipping Costs 80

Shipping Costs Retail Order Fulfillment Fulfillment 80

Retail TouchPoints

DECEMBER 8, 2022

Personalized marketing and services powered by a first-party data model. Store-Based Fulfillment Keeps Costs in Check. With a deep history in DTC marketing, Bodkins knew the challenges that came with managing rising cost-per-acquisition (CPA) costs, changing fulfillment expectations and inevitable online returns.

Food and Beverages 278

Food and Beverages Fulfillment Shipping Costs eCommerce 278

Omnisend

NOVEMBER 11, 2022

It is an omnichannel email marketing automation app that helps online stores and ecommerce businesses generate more sales. It is one of the most amazing plugins for Wix that gives you complete ownership of your customer data and interactions. Here are some of the best Wix apps for email marketing. Wix rating : 5.0.

Social Media 97

Social Media Payments Shipping Costs Payment Services 97

Algopix

JULY 24, 2023

From order placement to fulfillment, the system efficiently manages each step, reducing manual intervention and potential errors. This automation ensures orders are processed quickly, leading to faster delivery times and increased customer satisfaction.

Payment Services 78

Payment Services Merchant Services Operations Management 78

Kibo

JUNE 16, 2022

While it relies on the modern tech stack, composability is a business mindset that applies to all aspects of a business—from product development and customer experience to marketing and fulfillment. the customer). . In a headless system, orders can be routed to different fulfillment systems (e.g.,

Payment Services 62

Payment Services Shipping Costs Fulfillment Omnichannel 62

ChannelAdvisor

MAY 15, 2019

And that’s just one finding, shared by one retailer, in Forrester’s latest report: Retailers Are Starting to Reap the Rewards of Omnichannel Commerce. This important report includes numerous other insights on consumers’ changing shopping behaviors, and the omnichannel strategies retailers are using to meet them.

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Omnichannel Retail Fulfillment Download 45

Kibo

MAY 5, 2021

This omnichannel approach enables retailers to centralize their technologies with a single solution. By doing this, retailers can better understand their customers and deliver personalized experiences at scale. This has made an omnichannel approach that leverages business intelligence a necessity for retailers.

Technology 62

Technology eCommerce Fulfillment Omnichannel 62

Retail TouchPoints

FEBRUARY 27, 2023

When we’re talking about the inventory buildup, it should be a strategic discounting/promotional strategy based on sophisticated customer data analytics,” said Ted Vaughan, Audit Office Managing Partner at BDO in an interview with Retail TouchPoints. These tech investments are likely to be crucial.

Supplies 259

Supplies Retail Customer Data Technology 259

Kibo

AUGUST 23, 2021

Large-scale, all-encompassing enterprise resource planning (ERP) software is bumping up against the demands of ecommerce with its dynamic, flexible fulfillment processes. ERPs aren’t designed to handle the customer-facing aspects of your business, and trying to make them do this work has several limitations. Integrations.

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Order Fulfillment Fulfillment Multichannel Management 62