Retail TouchPoints

MARCH 8, 2021

As technology and digital continues to infiltrate consumers’ lives, the need for human interaction and emotional connection is more important than ever. Retail TouchPoints (RTP): Shikatani Lacroix Design’s latest white paper looks at finding the balance between technology and human interaction.

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Customer Data Customer White Paper Technology 264

Retail TouchPoints

APRIL 17, 2024

While this poses a challenge, it’s also an opportunity to embrace cutting-edge technologies that provide deeper insights without compromising user privacy. It’s not merely about substituting cookie-based tracking with another data-centric method. It’s about understanding the nuances of user intent.

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Retail TouchPoints

FEBRUARY 27, 2024

This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations. A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand.

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Payment Services Retail POS Operations 264

BigCommerce

AUGUST 15, 2018

No matter how attentive to scalability, when a business grows it’s inevitable that product information becomes scattered, duplicated and siloed. Data becomes stored in a variety of formats or is held captive by individual employees and systems. When a brand should invest in a PIM (product information management software).

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Information Management Merchant Services Multi-channel 212

Retail TouchPoints

APRIL 1, 2024

Choosing a Translation Platform Retail businesses investing in real-time translation technology for customer service will be better positioned to succeed in the growing global marketplace. A truly valuable translation tool reduces the need to hire multiple fluent speakers for every potential language your customers might speak.

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Retail Customer Experience Customer Retention Technology 305

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. An AI committee can actively oversee the ethical deployment of AI in areas like personalized shopping experiences and customer data usage.

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Retail Customer Experience Technology Customer Data 332

Retail TouchPoints

FEBRUARY 26, 2024

A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected. For many companies, it is not a matter of “if” there is a data breach, but when.

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Improvements Payment Services Consumer Banking 312

Retail TouchPoints

OCTOBER 23, 2023

In July, some of the biggest names in AI — including Amazon , Google , Meta , Microsoft and OpenAI — agreed to a set of commitments developed by the White House to ensure the “safe, secure and transparent” development of AI technologies. 17 blog post. “As The Walmart Responsible AI Pledge is about more than just AI,” said O’Connor.

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Technology Supplies Customer Data Blog 247

Retail TouchPoints

MARCH 20, 2024

Essentially, that data is then used to create more personalized experiences, like targeted ads for you the next time you visit that site or a similar site. In addition, conversational commerce uses AI, Natural Language Processing (NLP), and machine learning (ML) technologies to collect first-party data from consumers.

Small Business Retail 259

Small Business Retail Recommendation Consumer Customer Data 259

365 Retail

MARCH 2, 2023

The economic uncertainty is creating a great deal of pressure on high-street firms, which is why the time is right to invest in technology. Why Invest In Technology Now? Just What Can Technology Do For Business? These offer the freedom to shop in a way that suits the customer, especially those on a tighter time budget.

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Technology Customer Experience POS Point of Sale 73

Retail TouchPoints

APRIL 22, 2024

The next stage is integrating AI into internal processes before rolling it out in customer-facing applications. The first step is choosing the right AI technology that integrates seamlessly with your existing systems, whether it’s your customer relationship management platform or customer service software.

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Retail TouchPoints

JANUARY 5, 2024

Google’s move, along with increased privacy regulations (particularly in the EU), have put a premium on zero- and first-party data. Zero-party data is information consumers intentionally share with a brand, e.g. when taking a quiz, while first-party data is collected by the brand from interactions with its own customers.

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Recommendation Consumer Information Customer 298

Retail TouchPoints

MARCH 24, 2022

The retailer will combine this information with new foot scanning technology from Volumental. Customers step onto a 3D scanner that assesses 16 foot measurements in less than five seconds. These are designed and printed for their unique foot shape and movement patterns, then mailed directly to the customer. ”

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Recommendation Technology Customer Data Information 256

RTP blog

NOVEMBER 10, 2017

To capitalize on this growing trend, more and more retailers are beginning to leverage beacon technology. Beacons are small and typically unseen devices that use Bluetooth low-energy (BLE) wireless and geofencing technology. Why is beacon technology beneficial? It provides a real-time view of the customer experience.

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Customer Experience Technology Customer Mobile 150

Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. In this case, we used ID-POS data, which bypasses all the challenges of third-party data as an abundant and rich first-party data source. trillion in value.

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POS Customer Experience Customer Technology 250

RetailMinded

JULY 17, 2022

Artificial Intelligence (AI), Machine Learning, and Cognitive Computing are probably the most talked-about technologies across industries today. They can help marketers understand data better, predict future behaviors, and deliver more personalized experiences when it comes to their audience. Enhancing Customer Engagement .

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Technology Marketing Recommendation Improvements 94

Retail TouchPoints

NOVEMBER 9, 2023

The rules are designed to ensure investors and other stakeholders are informed about breach events in a more timely and consistent manner. With the increase of digital warfare, geopolitical cyberattacks are not only jeopardizing sensitive customer data but also eroding trust in online shopping globally.

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Retail TouchPoints

AUGUST 12, 2022

These are synced with the software provider’s AI-powered VeriScan Online Enterprise technology to accurately and quickly authenticate government-issued documents while also gathering important consumer data. Additionally, VeriScan software’s data harvesting collects, separates and classifies customer information.

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Document Customer Data Technology Operations 227

Retail TouchPoints

JULY 28, 2022

Other technology providers offer solutions that design some or all of a virtual try?on Virtual try-on technology introduces important privacy obligations. In particular, where virtual try-ons collect data about consumers’ hands or faces, state biometric laws may come into play. Carefully review data sharing.

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Retail Customer Data Information Consumer 257

Kissmetrics

MAY 10, 2021

The boom of Bitcoin has made blockchain technology a trending topic. More people see the value of investing in Bitcoin, and companies are warming up to the idea of using its technology in business. More people see the value of investing in Bitcoin, and companies are warming up to the idea of using its technology in business.

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Cryptocurrencies Marketing Social Media Cryptography 262

iVend

JUNE 14, 2023

Having a loyalty program is proven to keep customers shopping with you – in fact 77% of consumers are more likely to stay with a brand that has a loyalty program. How can retailers use retail POS technology to elevate customer loyalty The most effective way of enhancing customer loyalty with POS is through a loyalty program.

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Customer Loyalty POS Technology Customer Retention 52

Retail TouchPoints

FEBRUARY 27, 2023

Retailers are planning a range of responses to their supply chain challenges, leading with increased investments in supply chain technology: 46% plan to boost investment in this area in 2023, up from 34% last year. The question to ask is, how do I use technology to increase efficiency and expand my reach to provide consumers with more choice?

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Supplies Retail Customer Data Technology 236

Retail TouchPoints

NOVEMBER 14, 2022

AI-enabled forecasting can help minimize the risk of unexpected stockouts so that you can provide a better customer experience and meet the demands of your customers more effectively. AI technology can help streamline internal processes and boost employee productivity by automating routine tasks and eliminating human errors.

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Customer Loyalty Operations Improvements Customer Experience 340

Retail TouchPoints

AUGUST 29, 2023

For example, according to Forbes , 71% of B2C customers expect companies to deliver personalized interactions and 70% are frustrated when they don’t. Personalization is the act of tailoring an experience based on information a company has learned about an individual. Basically, customers now expect to feel known.

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Multi-channel Retail Customer Experience Customer Data 234

Fabric

MARCH 19, 2024

But truly differentiated shopping experiences require more than mere synchronization; strategies must align, and technologies must integrate seamlessly across the entire tech stack too. Product Catalog : A powerful product information management (PIM) system to onboard products, manage categories, and publish catalogs.

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X-cart eCommerce eCommerce Platforms Retail 130

Retail TouchPoints

JANUARY 2, 2023

Data provides the prime fuel for running advanced technologies. When combined with analytics and automation, data can potentially drive true supply chain digitalization. The infusion of data and advanced insights into the operational processes of global supply chains is a great investment with significant value.

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Supplies Retail Technology Omnichannel 317

Retail TouchPoints

JUNE 22, 2020

With CCPA requirements born out of a need for trust and data security, retailers will need pervasive policies and integrated technologies to ensure both for the consumers that hold the fate of their bottom line. Is the data structured or unstructured?; IT/OT Governance Steps For CCPA Compliance.

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Retail TouchPoints

AUGUST 17, 2023

They strive to create seamless, personalized customer experiences to continue to attract discerning consumers and build efficient supply chains, yet they often encounter barriers presented by fragmented technology infrastructure, which hinders scalability without disruption.

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Consumer Payment Services Food and Beverages Supplies 234

Retail TouchPoints

JULY 24, 2023

Apps are a great way to consolidate all brand information in one place for shoppers. This can include the weekly circular, curbside orders, aisle information, loyalty cards and chatbots. Shoppers are inundated with marketing information from retailers in their email inboxes, on social media, across in-store touch points and more.

Small Business Retail 234

Small Business Retail Marketing Retail Social Media 234

Retail TouchPoints

FEBRUARY 15, 2023

The integration will allow merchants to merge the capabilities of AI.Retail with Google Cloud technologies such as data analytics, AI and product discovery to more holistically analyze their business. Current customer Albertsons Cos.

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Merchant Services Supplies Retail Customer Data 282

Retail TouchPoints

AUGUST 1, 2023

The costs tied to ecommerce – from technology and app development to fast, free shipping and returns – can be daunting and may be exacerbating profitability challenges. The voice of the customer – data coming directly from shoppers – is vital for making accurate forecasting and buying decisions.

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Retail Shipping Costs eCommerce Consumer 246

Retail TouchPoints

AUGUST 2, 2021

With the 2021 holiday shopping season a few months away, it’s clear retailers need to find new and exciting ways to attract shoppers and create an impactful experience that keeps customers engaged. The Rise of Sizing Technology. Large brands such as Dickies have recently started embracing this type of technology.

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Retail Technology Recommendation Information 317

365 Retail

MARCH 10, 2024

This information will empower retailers to suggest things that fit their customers’ personal style. The innovative technology will play a significant role in enhancing the overall shopping experience. With emerging technologies like blockchain, customers can have peace of mind knowing that their transactions are secure.

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eCommerce Payment Services Payments eCommerce Marketing 103

Retail TouchPoints

APRIL 20, 2022

Through an interactive activation , attendees can venture through the shopping experience and see how the brands combine high-touch service and immersive technology to better serve consumers. Everything from the millwork to the fixtures and technology drive a brand story. Plus, the interactive RFID stations are a ‘must-see.’

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Retail Social Media Technology Events 354

Retail TouchPoints

MARCH 3, 2023

There are four main tactical challenges that retailers seem to be facing in getting personalization off the ground: Data management, data analytics, alignment of retail organizations across functions and tools and technology enablement. Customers’ data trails can help retailers access preferences, past orders and history.

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Consumer Customer Loyalty Customer Experience Recommendation 247

Retail TouchPoints

FEBRUARY 22, 2023

Headless ecommerce and low-code application development are two increasingly advantageous technology frameworks — and they’re on a collision course for retailers. Particularly as skillsets for more complex technologies, such as AI and ML, are expensive and hard to find, low-code can fast-track the use of these technologies.

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eCommerce eCommerce Platforms Customer Experience Technology 273

Algopix

NOVEMBER 12, 2023

With the rapid evolution of technology and changing consumer behaviors, businesses are constantly seeking innovative strategies to gain a competitive edge. It revolves around providing timely information to both the business and its customers, enabling swift and informed decision-making.

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Information Customer Experience Technology eCommerce 93