RTP blog

OCTOBER 15, 2018

By Chirag Shivalker, Hi-Tech BPO We live in a world driven by data, and leveraging it appropriately in a retail setup has proved its worth in providing relevant and valuable customer experiences. Why Should Retailers Collect Customer Data? How Retailers Should Thoughtfully Collect Customer Data?

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Retail TouchPoints

AUGUST 1, 2023

How can retailers transform losses into profits? As a result, profitability is now a top priority for retail CEOs. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits. Despite the appeal and growth of ecommerce, retail profitability has been on a decline.

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Retail Shipping Costs eCommerce Consumer 233

Retail TouchPoints

DECEMBER 15, 2022

The convenience retailer and pizza chain’s partnership with Salesforce helped it consolidate fragmented technologies and automate its personalization strategy, allowing Casey’s to send 200 million personalized communications every month with messaging tailored to each customer’s purchasing history.

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Arts Mobile Customer Loyalty Customer Data 243

Retail TouchPoints

JUNE 29, 2022

A successful retail space uses the art of design to provide a clean, aesthetically pleasing and accessible storefront and property. Designing your retail store with security in mind ensures that your business’ security isn’t an afterthought. Evaluate Your Retail Store’s Location. Evaluate Your Retail Store’s Location.

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Small Business Retail Payment Services Retail POS 252

Ecommerce Platforms

MARCH 14, 2022

Mobile POS systems are all the rage right now, and as we head into 2022, their adoption rate is only going to increase. Mobile POS systems aren’t new, but they have grown in popularity considerably in the past couple of years. Mobile POS systems aren’t new, but they have grown in popularity considerably in the past couple of years.

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POS Payment Services Mobile Payments 197

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing?

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Omnichannel Multichannel Payment Services Retail 101

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Many stores, including retail giants Walmart, Target, Best Buy, DICK’S Sporting Goods and Urban Outfitters, introduced or expanded game-changing buy online, pick up in-store (BOPIS) capabilities in 2020.

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Payment Services Payments Retail Sporting Goods 176

Retail TouchPoints

APRIL 4, 2024

Retail media experienced massive growth in 2023 and shows no sign of slowing in 2024. But even as retail media networks have proliferated , ad buyers still are limited in how many they can participate in. A lack of standardization across the retail media ecosystem. The culprit? The IAB is working to tackle that problem.

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Retail X-cart Banking Definition 239

Retail TouchPoints

NOVEMBER 10, 2023

For several years now the term “retail media” has been buzzing around both retail and media circles. Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail media actually is, you’ve landed in the right place.

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Retail TouchPoints

AUGUST 25, 2023

Every few decades, retail brands discover a new way to connect with consumers. Mobile-targeted direct-to-consumer brands (D2C) brands reigned from 2010 to 2021, ushering in new ways to get in touch with their customers directly. The pandemic changed the retail space drastically and people weren’t shopping in stores for a while.

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Retail TouchPoints

MAY 31, 2022

This goes for the lessons learned by retail brands as they operated through one crisis-induced challenge after the next, navigating the ups and downs of the pandemic as best they could, while meeting unprecedented customer demand. The question is whether retailers can overcome the “experience gap.” The Gen Z Factor.

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Mobile Customer Data Recommendation Fashion 307

Korona

MARCH 30, 2023

For the past few decades, it’s seemed like every year brings more momentous and impactful technological changes than the next. Within the retail realm, more and more services are integrated, seamless, and efficient. But what are some of the tech trends in retail in 2023? But what are some of the tech trends in retail in 2023?

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Technology Payment Services Small Business Retail POS 52

Retail TouchPoints

JULY 24, 2023

With so many unique approaches to connectivity, retailers often struggle with effectively reaching their customers. In fact, 71% of shoppers told McKinsey that they expect personalization from their favorite retailers , and 76% of shoppers are frustrated when retailers don’t offer personalization.

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Small Business Retail Marketing Retail Social Media 204

Retail TouchPoints

OCTOBER 8, 2020

GameStop has entered a partnership with Microsoft to enhance its backend and in-store solutions, empower associates with mobile devices and offer shoppers the Xbox All Access pass. GameStop plans to expand its physical and digital video game offerings as well as enhance its retail technology infrastructure through the deal.

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Games Omnichannel Retail Subscription 236

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. Navigating this shifting terrain requires a tailored approach rather than a universal solution for future-proofing retail businesses.

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Payment Services Retail Supplies Omnichannel 98

Retail TouchPoints

JANUARY 27, 2021

The past six months have been tough, even punishing, for many retailers, but there was good news this past holiday season. And in the ecommerce world, that can only mean one thing: online retail giants such as Amazon continue to dominate the market. The influence of consumer confidence on retail sales cannot be overstated.

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Retail Social Media Channel Multichannel 278

RTP blog

NOVEMBER 10, 2017

By Miguel Ramos, Confirmit Retailers are facing increasing pressure to create a compelling and interactive shopping experience. The ease of online shopping is great for the customer — but what about the retailers who are trying to entice that same customer to enter their brick-and-mortar stores? Talk about convenience.

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Customer Experience Technology Customer Mobile 150

Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. The rest are at risk of losing customer loyalty, brand affinity and revenue.

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Retail Customer Data Customer Experience Social Media 284

Retail TouchPoints

OCTOBER 27, 2021

Even marketing teams that can map the entire customer journey have trouble identifying the exact moment or event that compelled a prospect to become a customer. This blind spot has always foiled retail marketers, but the issue has become more urgent as CMOs demand greater attribution and measurement for every ad dollar spent.

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Multi-channel Games Retail Social Media 270

Retail TouchPoints

OCTOBER 25, 2023

This is Part 1 of The Holiday Readiness Series , which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. Looking for even more data and insights to power your approach ? Check out the Retail Strategy & Planning Series on-demand.

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Multi-channel Customer Experience Mobile Improvements 311

Retail TouchPoints

JUNE 22, 2020

With the California attorney general on track to enforce the California Consumer Privacy Act (CCPA) in July 2020, retailers will continue to face challenges in meeting CCPA compliance. According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data.

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eCommerce Retail Technology Customer Data 161

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

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B2B eCommerce BigCommerce Omnichannel 209

RTP blog

OCTOBER 18, 2019

By Ally Azzarelli, GSP Retail As the retail landscape continues to evolve, finding innovative ways to enhance the customer experience is key. Frictionless or cashierless shopping helps customers save time while allowing retailers to gather detailed customer data and boost revenue.

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Retail Payment Services Payments Mobile 150

GetElastic

DECEMBER 7, 2017

Retail Customer Experience ). Retail companies have tried to manage this pain point with barcodes, RFIDs, and self-checkout counters. And no ecommerce technology comes closer does that better than checkout-less shopping. Sensor technology and video scans track your movement across the store. Grab it and go.

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Payment Services Merchant Services Customer Data Customer 133

GetElastic

DECEMBER 7, 2017

Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). Retail companies have tried to manage this pain point with barcodes, RFIDs, and self-checkout counters. It’s not just a POS technology. Keep them waiting for 2.5

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Payment Services Merchant Services Customer Data Customer 133

Kissmetrics

JANUARY 6, 2021

With technology evolving rapidly, people have found it more convenient to do their shopping and other transactions online. Failure to do so can only lead to losing customers. Enter retail media networks. Enter retail media networks. What is a Retail Media Network? But what exactly is a retail media network?

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Retail eCommerce Banking Customer Data 362

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

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Customer Loyalty Customer Retail Customer Retention 84

RTP blog

NOVEMBER 19, 2018

And we all know that when experiences cut the friction out of the shopping equation, customers are more likely to come back for more. Retailers are continuing to push the limits when it comes to technology, but they must also elevate the moments that matter the most in a shopper’s journey. Click here.

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Retail Customer Data Operations Customer Loyalty 150

Retail TouchPoints

JANUARY 25, 2023

Today, it seems cash is a thing of the past, with most shoppers leaning on credit cards or even mobile payment to complete transactions for both physical and online shopping. Much like changing regulations for government agencies, retailers are preparing to navigate the next major update: PCI DSS 4.0. While PCI DSS 4.0

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Merchant Services Payment Services Mobile Payments Customer Data 318

Retail TouchPoints

JANUARY 4, 2022

Best Buy is the latest retailer to enter the advertising market with the launch of Best Buy Ads, an in-house media company designed to help shoppers explore the retailer’s products, services and offers. We interact with our customers three billion times a year — in our stores, in their homes and online.

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Omnichannel Customer Data Recommendation Mobile 255

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Stand Out Beyond Free Shipping .

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Customer Loyalty Customer Retail Shipping Costs 184

365 Retail

APRIL 25, 2022

After 1095 days, the world of retail finally reunites at London’s Olympia tomorrow for the Retail Technology Show (26-27 April). The Retail Technology Show opens tomorrow at Olympia London – Register for FREE entry. A one-stop shop for innovation: Explore 200+ technology suppliers.

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Technology Payment Services Retail Events 52

365 Retail

APRIL 19, 2024

As businesses strive to streamline operations and enhance customer engagement, the strategic selection of outsourcing partners becomes critical. This trend is particularly relevant as companies seek out emerging markets known for technological advancements and skilled workforces.

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eCommerce Games Retail Operations 52

RTP blog

MAY 22, 2019

The retailer-as-a-tech-company dynamic has been heavily influenced by Amazon. and Alibaba in China), and has further been prompted by Walmart’s continued investments in AI, robotics and VR, among other technologies. empowers whatever technologies you build or acquire — and that the new tech doesn’t duplicate things you already do.

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Retail Technology Travel Books 150

RTP blog

MAY 17, 2019

By Praveen Kanyadi, SpotCues Retail operations are the backbone of every store, regardless of whether it’s a small business or a large big box retailer. These systems include everything from managing inventory and staff to maintenance and customer data — any activity that keeps the shop running smoothly.

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Operations Small Business Retail Retail Mobile 150

Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. In this case, we used ID-POS data, which bypasses all the challenges of third-party data as an abundant and rich first-party data source. trillion in value.

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POS Customer Experience Customer Technology 218

Retail TouchPoints

MARCH 9, 2023

My daughter lives in technology. We’ve done a lot of brand studies and our brand image with Gen Z is very, very strong, so we don’t have an issue with brand image,” said Hawkins in an interview with Retail TouchPoints. “We So for us it’s really about getting the right products to her at the right time.”

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Omnichannel Social Media Mobile Fashion 266