Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. Mobile search optimization.

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Mobile Customer Data Recommendation Fashion 325

RTP blog

NOVEMBER 10, 2017

To capitalize on this growing trend, more and more retailers are beginning to leverage beacon technology. Beacons are small and typically unseen devices that use Bluetooth low-energy (BLE) wireless and geofencing technology. Why is beacon technology beneficial? It provides a real-time view of the customer experience.

Customer Experience 150

Customer Experience Technology Customer Mobile 150

Retail TouchPoints

JANUARY 25, 2023

Today, it seems cash is a thing of the past, with most shoppers leaning on credit cards or even mobile payment to complete transactions for both physical and online shopping. This enables smarter and more precise remediation strategies in comparison to just considering CVSS severity. While PCI DSS 4.0 Changing Tides of PCI DSS 4.0

Merchant Services 343

Merchant Services Payment Services Mobile Payments Customer Data 343

365 Retail

JANUARY 4, 2024

In this article, we’ll explore five key strategies that retailers should focus on to keep their businesses thriving. These strategies aren’t just buzzwords; they’re practical, actionable approaches that can make a real difference in your retail operations.

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Payment Services Retail Supplies Mobile Payments 52

Retail TouchPoints

OCTOBER 25, 2023

Looking for even more data and insights to power your approach ? Check out the Retail Strategy & Planning Series on-demand. Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. That’s why retailers focusing on EX are building mobile apps.

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Multi-channel Customer Experience Mobile Improvements 317

Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. In this case, we used ID-POS data, which bypasses all the challenges of third-party data as an abundant and rich first-party data source. trillion in value.

POS 247

POS Customer Experience Customer Technology 247

UpSellIt

MARCH 13, 2024

Optimizing for Mobile Responsiveness In today’s mobile-first landscape, optimizing website design for mobile responsiveness is essential for delivering a seamless user experience across devices. Upsellit’s Coupon Experience monitors coupon activity to optimize your coupon strategy.

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Marketing Gifts Recommendation Clothing 128

GetElastic

DECEMBER 7, 2017

And no ecommerce technology comes closer does that better than checkout-less shopping. Sensor technology and video scans track your movement across the store. The data is synced with the handheld device, and when sensors (and face recognition) confirm you’ve left, the items are added up like in any other online shopping cart.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

GetElastic

DECEMBER 7, 2017

And no ecommerce technology comes closer does that better than checkout-less shopping. Sensor technology and video scans track your movement across the store. And the corner grocer (unless it’s a 7-11) won’t have the $ required to set up the technology necessary to facilitate checkout-less shopping so there will be lines there too.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

Retail TouchPoints

AUGUST 1, 2023

Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits. This downturn persisted even as ecommerce evolved into a mobile-first business over the decade. Smart merchandise and assortment decisions driven by the voice of the customer and aimed at profitability.

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Retail Shipping Costs eCommerce Consumer 245

Groove

APRIL 16, 2024

This starts with the platform's omnichannel capabilities that allow business owners to deliver seamless shopping experiences across multiple channels, including web, mobile, social media, and in-store. Salesforce Commerce Cloud also offers a deep integration with Salesforce's customer relationship management (CRM) platform.

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BigCommerce Magento Multi-channel Shopify 364

Algopix

NOVEMBER 12, 2023

With the rapid evolution of technology and changing consumer behaviors, businesses are constantly seeking innovative strategies to gain a competitive edge. One such strategy that has gained significant traction in recent years is the implementation of real-time alerts and notifications.

Information 93

Information Customer Experience Technology eCommerce 93

Retail TouchPoints

JUNE 11, 2021

Retailers must look for the right technology that will streamline their operations and improve the customer experience, which can ultimately increase brand loyalty and revenue. Providing Various Payments Technologies. These options provide both safety and convenience for shoppers and retailers alike. billion in 2020, up 32.4%

Payment Services 197

Payment Services Payments Retail Sporting Goods 197

Retail TouchPoints

MARCH 9, 2023

My daughter lives in technology. Hawkins’ job is to actually deliver on all those buzzy retail aspirations — omnichannel, seamless, frictionless — and fast, because if there’s one thing the mobile-first Gen Z shopper is not known for, it’s patience. So for us it’s really about getting the right products to her at the right time.”

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Omnichannel Social Media Mobile Fashion 277

365 Retail

AUGUST 17, 2022

At the same time, there’s been a near 50% increase in UK consumers who feel frustrated with a brand that does not recognise their unique desires and needs in its personalisation strategies. For years, retail brands have been perfecting personalisation strategies that resonate with consumers and make them feel like individuals.

Games 57

Games Marketing Multi-channel B2C 57

Retail TouchPoints

JUNE 22, 2020

According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data. With CCPA requirements born out of a need for trust and data security, retailers will need pervasive policies and integrated technologies to ensure both for the consumers that hold the fate of their bottom line.

eCommerce 184

eCommerce Retail Technology Customer Data 184

Retail TouchPoints

JUNE 29, 2022

Advancements in security technology have helped retail businesses across the world better protect their physical property, valuable products, data and information, and their employees. Use a video management system: Video analytics software gives you valuable data and insights into your footage.

Small Business Retail 263

Small Business Retail Payment Services Retail POS 263

Retail TouchPoints

AUGUST 25, 2023

Mobile-targeted direct-to-consumer brands (D2C) brands reigned from 2010 to 2021, ushering in new ways to get in touch with their customers directly. Customers today know what they want as their decision-making happens online, but more than 85% of purchases are still predominantly made through wholesalers like Target, Walmart and more.

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Retail Social Media Consumer Channel 243

Forrester eCommerce

AUGUST 17, 2017

But this era of innovation has also seen its fair share of flops: From Pokémon Go to Google Glass, technologies that looked like promising disrupters stalled quickly or generated more […].

Technology 250

Technology Consumer Customer Data Customer Experience 250

iVend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. iVend helps retailers iVend helps retailers to capture and analyse customer data.

POS 105

POS Payment Services Payments Omnichannel 105

Retail TouchPoints

AUGUST 16, 2022

Reassuring customers about your security systems and ensuring you have all protective measurements in place is vital to the success of your mobile commerce systems as well. Personalization is only as good as the data the merchants can collect. Zohar Gilad is an experienced technology entrepreneur and executive.

eCommerce 250

eCommerce Consumer Merchant Services Recommendation 250

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. The initial crucial step involves examining current trends and formulating adaptive strategies. While challenges are inevitable, proactive measures can be taken to prepare and mitigate risks.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Emerging Trends in Retail Customer Loyalty Programs If you’re ready to implement a loyalty program for your retail business, it’s essential to understand the current market and future forecasts. Personalization and Customization Customers today expect personalized experiences, and loyalty programs are no exception.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Optimizely

AUGUST 16, 2018

Marketers already know data is key to success in B2C and ecommerce. But knowing it’s important and actually being able to utilize data are very different things. Unfortunately, complete and accurate customer data has been shockingly difficult to get your hands on in B2C marketing. A missed connection with your customer.

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B2C Customer Data Omnichannel Marketing 210

Retail TouchPoints

MARCH 9, 2022

The rest are at risk of losing customer loyalty, brand affinity and revenue. A recent study found that 83% of retailers say they cannot leverage customer data to its full potential. For over 20 years, Stone has led marketing organizations and provided strategic consulting to technology companies.

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Retail Customer Data Customer Experience Social Media 302

SellBrite

MAY 13, 2019

And providing a better standard of customer experience will never not be a challenge to online sellers. With mobile sales estimated to reach $3.56 Battling the stigma of the data collector is key for any ecommerce seller. Give a few of these new strategies a spin and give new life to your ecommerce business.

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Mobile eCommerce Mobile eCommerce Social Media 117

Retail TouchPoints

SEPTEMBER 20, 2022

Then there’s direct mail — the unsung hero of many brands’ multichannel marketing strategies. At the same time, modern direct mail takes advantage of the same custom audience modelling that brands are used to in digital and social. Invest in First-Party Data. This is best accomplished by investing heavily in first-party data.

Omnichannel 262

Omnichannel Marketing Social Media Channel 262

Algopix

OCTOBER 27, 2023

The eCommerce landscape has been evolving at a rapid pace over the past few years, driven by advances in technology, changing consumer behaviors, and the global impact of events. AR technologies will provide an immersive and interactive shopping experience, allowing customers to visualize products in their real-world environment.

eCommerce 118

eCommerce Payment Services Cryptocurrencies Shipping Costs 118

365 Retail

FEBRUARY 23, 2022

Amazon, Farfetch, Very Group, Marks & Spencer and Morrisons are announced as just some of the retail industry’s leading visionaries speaking at the Retail Technology Show , as the event, which brings together Europe’s most forward-thinking retailers and leading tech innovators, announces its conference programme.

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Technology Payment Services Retail Events 52

Retail TouchPoints

JANUARY 26, 2022

As businesses adapt to today’s digital economy, many are coming face-to-face with the reality that they lack an ecommerce fraud strategy. But over the years, fraud has become a more organized effort, with large groups acquiring payment credentials and customer data and targeting physical goods sold online to make real money.

Merchant Services 268

Merchant Services Payment Services Payments Shipping Costs 268

Retail TouchPoints

JANUARY 27, 2021

Being able to offer your customers the possibility to jump the queue and shop safely by appointment will help retailers improve their customer experience, increase their basket size and gain more customer data, boosting sales efficiency and customer lifecycle value. Solution: Adopt New Technologies.

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Retail Social Media Channel Multichannel 279

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more.

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Channel eCommerce Social Media Customer Loyalty 128

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Retail TouchPoints

SEPTEMBER 17, 2020

But in the customer’s mind, they have one relationship with the retailer, not separate ones for every channel. That unified relationship needs to be consistent across all interactions, whether online, in-store, via email or on mobile. Retailers also must put the tools in place to continuously reengage with the customer.

eCommerce 192

eCommerce Mobile Channel Customer Loyalty 192

UpSellIt

FEBRUARY 26, 2024

Email & SMS Marketing, and Push Notifications The Solutions Within Upsellit’s Remarketing Experience CRM Enrichment Upsellit provides two solutions that enhance your CRM by gathering leads through a variety of strategies. A key aspect of our message delivery is the ability to provide distinct post-click experiences.

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108

RTP blog

APRIL 7, 2019

By Rob Maille, CommerceCX As retailers look to improve the shopping experience for customers, a top priority is removing friction while delivering on quality. In the past, many brands thought this meant going mobile, but mobile doesn’t always level up the shopping experience.

Retail 150

Retail Mobile Customer Data Subscription 150

365 Retail

APRIL 19, 2024

As businesses strive to streamline operations and enhance customer engagement, the strategic selection of outsourcing partners becomes critical. This trend is particularly relevant as companies seek out emerging markets known for technological advancements and skilled workforces.

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eCommerce Games Retail Operations 52