Retail TouchPoints

JANUARY 11, 2021

Businesses that can identify customers’ needs and preferences and meet them in the moment will pull ahead of the pack. One such area where on-demand data can help retailers is inventory. A recent study found that only 22% of D2Cs surveyed experienced a sales decline.

Small Business Retail 238

Small Business Retail Retail eCommerce Social Media 238

Retail TouchPoints

SEPTEMBER 20, 2022

Meanwhile, some DTC brands have hit the saturation point on digital channels like social media and display, further driving up CPA. Fortunately for most brands, increased costs associated with building audiences in new channels may result in the kind of long-term customers and revenue that they need to survive whatever comes next.

Omnichannel 263

Omnichannel Marketing Social Media Channel 263

Kissmetrics

MARCH 5, 2021

Databox pulls your data into one cohesive place so you can track performance and see real-time insights. If you’re interested in taking a deeper dive into your KPI benchmarks and building your own custom data dashboard, then Databox is a great choice. Survey Monkey. Are you just getting into the survey creation game?

Marketing 287

Marketing Multi-channel Social Media Channel 287

Retail TouchPoints

JULY 24, 2023

Shoppers are inundated with marketing information from retailers in their email inboxes, on social media, across in-store touch points and more. To determine which method will work best for each consumer, retailers must pay close attention to customer data.

Small Business Retail 234

Small Business Retail Marketing Retail Social Media 234

Retail TouchPoints

MARCH 25, 2022

Constant interaction with friends on Instagram and TikTok is part of Generation Z’s lives, so there is no question that these social media channels influence what digital natives put in their shopping carts. Significantly, 70% of those surveyed believe the most appealing stores have features that simplify and streamline shopping.

Payments 272

Payments Payment Services Social Media Electronics 272

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

FEBRUARY 28, 2023

Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often. Do they engage with the retailer over social media? In a word, relevance.

Retail 274

Retail Books Consumer Social Media 274

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. Assistive customer service. Improving customer service has long been a priority for retailers large and small.

Merchant Services 277

Merchant Services Shipping Costs Retail Social Media 277

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Collect and Leverage First-Party Data .

Customer Loyalty 217

Customer Loyalty Customer Retail Shipping Costs 217

Smile.io

JULY 2, 2020

What would your business strategy look like if you didn't have access to any sort of customer data? In short, without understanding your user's key data touchpoints such as demographics, preferences, lifestyles, purchase behaviors, among other things, your brand would be lost in a sea of sameness.

Customer Data 46

Customer Data Live Chat Customer Merchant Services 46

Retail TouchPoints

JANUARY 18, 2022

According to Clarus Commerce data , during the holidays shoppers cared most about product discounts, special expedited shipping, better return policies and free samples with purchase. Your loyalty program benefits should constantly evolve alongside customers’ needs and desires.

Customer Retention 286

Customer Retention Social Media Shipping Point of Sale 286

Retail TouchPoints

DECEMBER 30, 2021

Like Gen Xers, they’re targeted by text scams, as well as social media scams that offer rewards, package tracking or peer-to-peer (P2P) money transfer confirmations. Order screening that draws on a wider network of customer data can also help detect new account creation fraud of the kind that often targets older shoppers.

Merchant Services 284

Merchant Services Customer Payment Services Social Media 284

Retail TouchPoints

FEBRUARY 23, 2023

Even though 45% of consumers expressed a lack of understanding of how AI technology is being implemented, 75% believe there is potential for AI to have an impact on customer experience, according to a survey by RedPoint Global. They’re going to be more comfortable if they’re getting precise answers [from chatbots].

Retail 261

Retail Technology Customer Experience Consumer 261

Retail TouchPoints

JANUARY 4, 2023

Empowering customers to quickly locate and refine items in their search reduces fatigue and makes browsing new products more engaging. Surveys show that 60% of digital sales are influenced by having a physical store nearby. And lastly, retailers should continually monitor evolving consumer preferences regarding product filters.

eCommerce 273

eCommerce Omnichannel Comparison Shopping Recommendation 273

FastSpring

SEPTEMBER 9, 2020

A customer profile is a very detailed description of your target audience. It is a fictional character who represents the real characteristics of your ideal customer. Essentially, it takes all your customer data and makes it human and personable. Where do I get customer data? Social Media.

Customer 78

Customer Social Media Hobbies Customer Data 78

MagentoBrain

MAY 23, 2023

It provides customers with rewards for repeat purchases, which can help increase their attachment to your brand. A well-designed loyalty program can also help you collect valuable customer data and insights, which can inform your marketing and sales strategies. Highlight the benefits of the program and explain how it works.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

Optimizely

MARCH 27, 2019

” Trader Joe’s won the second year in a row as the American’s favorite grocery retailer on the Dunnhumby customer data survey. Customers buy because the brand is aligned with their set of values and beliefs, or because it makes them feel a strong emotion. because Trader Joe’s is always on-brand.

B2C 323

B2C Management Social Media Magazine 323

Kissmetrics

OCTOBER 7, 2021

When creating paid ad campaigns on browsers and social media platforms, you need customer details to customize the copy. Marketing without cookies means you’d have to rely on first-party data (more on that below) rather than third-party cookies. Start Gathering First-Party Data. Sounds exciting?

Marketing 264

Marketing PPC Social Media Books 264

SellBrite

JUNE 7, 2017

Have you enrolled customers who just made a purchase in your brand’s loyalty program? Maybe, you send them surveys to find out what they’re really thinking? Those are some of the ways you can enhance your business’ relationship with a customer who just bought something from you. Run a post-purchase survey.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Smile.io

MARCH 2, 2022

You’re in luck because we’re about to go over 4 great strategies for generating customer feedback online. Loyalty Program Data Loyalty programs are one of the best sources of rich customer data. Blog Alex McEachern Surveys One of the easiest ways to get customer feedback online is from surveys.

Customer 69

Customer Live Chat Social Media Customer Loyalty 69

Kissmetrics

JANUARY 17, 2022

Segmentation helps brands to understand their customers better and target their products accordingly. You can implement email segmentation by analyzing the customer data and behavior over various channels to deliver the content and style most valuable to your buyers/prospects. Customers Prefer Personalized Messages.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Omnisend

NOVEMBER 11, 2022

It offers tools for nearly everything, from email marketing to automations, and social media posts to SEO. Best used for: Creating emails and social media posts from scratch Keeping track of customers and subscribers, thanks to its built-in CRM Nurturing sales leads. Social Wix apps. Social Stream.

Social Media 97

Social Media Payments Shipping Costs Payment Services 97

Omnisend

APRIL 28, 2023

A recent survey revealed that over 50% of consumers globally prefer online shopping for two main reasons—it’s convenient and they can shop at any time. You can sell your products through your website, social media page, or any other online marketplace. Everything is measurable Data is easier to measure when you sell online.

Definition 88

Definition Shipping Costs Payment Services Merchant Services 88

Omnisend

APRIL 28, 2023

A recent survey revealed that over 50% of consumers globally prefer online shopping for two main reasons—it’s convenient and they can shop at any time. You can sell your products through your website, social media page, or any other online marketplace. Everything is measurable Data is easier to measure when you sell online.

Definition 88

Definition Shipping Costs Payment Services Merchant Services 88

RTP blog

JUNE 10, 2019

Apps provide the means to extend a retailer’s presence and services, while social media activity aims to build conversations and spread influence. Understanding customers in real time enables retailers to shape the customer experience as and when it happens.

Customer 150

Customer Customer Loyalty Social Media Recommendation 150

RTP blog

JULY 9, 2018

By Ori Eisen, Trusona There’s a reason why social media profiles have become a popular means of logging in across the Internet. As recently as 2015, we saw more than 58 million logins using social media credentials across 700+ other apps and services. First Impressions Matter Let’s talk about real estate for a moment.

Social Media 150

Social Media Payments Payment Services PayPal 150

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

RTP blog

AUGUST 16, 2017

A recent consumer survey from JDA revealed that consumers don’t expect special or unique experiences when shopping in stores. Klaudia Tirico, Features Editor: This conversation boils down to knowing your customers and knowing them well.

Omnichannel 150

Omnichannel Retail eCommerce Platforms Fulfillment 150

Algopix

JULY 13, 2023

Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities. This includes storing customer profiles, contact information, purchase history, and communication logs.

Payment Services 78

Payment Services eCommerce Management Customer 78

Wiser

AUGUST 28, 2023

Listen to what your customers are saying about your products – which items do they love, and which ones do they believe need improvements? Utilizing social media, customer surveys, and review platforms can facilitate the collection of this feedback.

Retail 146

Retail Fashion Information Customer Data 146

ROI Revolution

AUGUST 5, 2021

65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. Social media has also proved itself as an extremely viable channel for ecommerce brands – especially for impulse purchases.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ESW

FEBRUARY 29, 2024

With increased global internet use and social media exposure, more shoppers have more access to more products than ever before. International customers know that and will tolerate longer delivery times. Without proper market research and customer data, you are flying blind.

Payment Services 88

Payment Services eCommerce Shipping Costs Payments 88

Omnisend

MARCH 16, 2023

If you’re wondering why you need to put in the extra work to gather customer data when you can send common promotional emails, let’s look over the benefits of dynamic emails to put things into perspective: 1. But this is not restricted to how quickly you respond to their queries on live chat or social media.

Definition 78

Definition Social Media Payment Services Recommendation 78

ESW

SEPTEMBER 29, 2023

Because customers demand it. Surveys consistently show that shoppers often start their purchase journeys on one channel and complete it in another. Omnichannel puts the customers first; multichannel puts products or the brand first. This includes deploying a responsive website, mobile app and social media platforms.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

ecomdash

DECEMBER 31, 2018

You want customers to think about all the reasons your business is the best option every time your brand is mentioned. You can also shower customers with special deals and promotions via emails or social media posts, which brings us to your next goal… Increase email signups and social media followers.

eCommerce 80

eCommerce Social Media Merchant Services Article 80

ROI Revolution

JUNE 1, 2021

65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. Social media has also proved itself as an extremely viable channel for ecommerce brands – especially for impulse purchases.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

Ecommerce Platforms

MARCH 9, 2023

Zoho CRM supports: B2C companies : B2C companies with shorter customer lifecycles can access features like instant surveys, lead management, marketing automation and more. There’s even the option to view all of your customer conversations at once. You can also save up to 10 email templates within the free version.

Live Chat 104

Live Chat Social Media Payment Services Payments 104