Omnisend

APRIL 5, 2023

This is the time to show your human side: quickly acknowledge the mistake and reassure customers that you’ve got it under control. Handled correctly, a mistake can help to increase customer loyalty. We say this from experience, because we recently made a mistake ourselves.

Customer Loyalty 78

Customer Loyalty Customer Social Media Document 78

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

lateshipment

DECEMBER 11, 2020

They will choose to shop online and will use social media websites to discover gift ideas. All you need to do is to increase your brand visibility and build an effective social commerce campaign. Let’s talk about social commerce in more detail. What is Social Commerce? Forever 21. Focus on quality.

Social Media 246

Social Media eCommerce Gifts Article 246

Smile.io

JUNE 1, 2022

Sure, a fantastic product will give you a head start when it comes to loyalty, but it doesn’t guarantee anything. Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. People love free stuff!

Customer Experience 89

Customer Experience Improvements Customer Customer Retention 89

Optimizely

JUNE 10, 2020

And, with new ecommerce brands seemingly popping up daily, it’s essential that brands focus on building loyalty within their customer base. So, how do you differentiate your brand and create serious customer loyalty? Many Sephora shoppers seek out the Rouge (top tier loyalty membership level) as a badge of honor.

Customer Loyalty 195

Customer Loyalty eCommerce X-cart Outdoor 195

lateshipment

MAY 21, 2021

Statistics suggest that about 80% of businesses still rely on it to maintain their customer retention rate. Since 60% of customers say email is their preferred promotion channel, sending a surprise email with freebies, discounts will serve as an even more powerful retention incentive. Create a customer loyalty program.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Ensure your social media team is trained and equipped to handle customer inquiries.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Smile.io

APRIL 15, 2024

View this post on Instagram A post shared by PetSmart (@petsmart) In addition to the tier-specific accelerated points earning, Bestie and VIPP customers can choose custom bonus points days where they earn 2x the points on their purchases.   How To Run a Successful Bonus Points Event Drive rewards and loyalty program participation.

Social Media 74

Social Media POS Gifts Events 74

Smile.io

MAY 22, 2020

Create a constant forum for communication In the age of social media, a potential customer can discover you on a number of online channels. Just a blog post asking about people’s dream face wash has thousands of responses across all their social media platforms and helped create Glossier’s bestselling Milky Jelly Face Cleanser.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

lateshipment

SEPTEMBER 16, 2022

For shoppers, the festive season comprises the much-needed break they deserve from their daily lives to spend quality time meeting friends, family, and colleagues; traveling; buying gifts for their loved ones; etc. Social commerce: sell your products directly on social platforms such as Facebook and Instagram.

eCommerce 130

eCommerce Merchant Services Shipping Costs Social Media 130

ESW

APRIL 15, 2019

Promote the sale ahead of time on major channels (social media, email campaigns and website) to give people time to research products. Offer free shipping and shipping that can arrive quickly, when customers want it. Social Shopping for New Levels of Reach. Gift Registries. Keep the sale simple.

eCommerce 113

eCommerce Social Media Payment Services Gifts 113

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? They’ve even included how many points you can earn on individual product pages to make the customer experience as clear as possible.

Customer Loyalty 68

Customer Loyalty Customer Travel Customer Retention 68

Retail TouchPoints

SEPTEMBER 12, 2022

From negatively affecting customer loyalty to damaging brand reputation to skewing analytics and spiking ad spend — when you’re selling to bots, a sale’s not just a sale. Bots break down customer trust and loyalty. Bots are invisible, dispersed, unknown, so customers lay the blame on you. Let’s look at why.

Retail 243

Retail Beauty and Health eCommerce Social Media 243

MakeWebBetter

JULY 9, 2019

Nothing’s more rigorous than selecting a gift for someone and if you don’t know that someone’s interests, it will get even worse. But Gift Cards are like those one-size-fits-all which can be given to anyone at any time. appeared first on MakeWebBetter.

Gifts 60

Gifts Retail Customer Point of Sale 60

Omnisend

JANUARY 10, 2024

Here’s an example of a good customer engagement email from Winnie Lou: Image via Really Good Emails It speaks to the reader and asks them to join other pet parents on social media platforms where they can learn about new deals and updates. Loyalty Customer loyalty is the ultimate goal of any successful business enterprise.

Marketing 88

Marketing Customer Retention Social Media Customer Loyalty 88

Omnisend

APRIL 15, 2021

A prime way of reaching this crossroad is with customer engagement marketing and customer engagement strategies. Customer engagement can come in many forms, from contests on social media to openly addressing customer feedback. Streamlining your customer experience will resolve pain points before you know it.

Live Chat 78

Live Chat Customer Marketing Social Media 78

Smile.io

FEBRUARY 16, 2024

With a purposefully limited range of products that target specific issues, customers feel confident instead of overwhelmed when shopping on Dr. Sam’s website.      As customers continued discovering the brand online through social media, press, or by word of mouth, a strong community took shape.

Customer Loyalty 77

Customer Loyalty Shipping Costs Social Media Customer 77

Kissmetrics

JUNE 15, 2017

And when you enact initiatives to show customer appreciation, your customers are more likely to be loyal. Here are some customer appreciation initiatives you can start: Create customer loyalty programs. Customers want to be rewarded for their loyalty, and that’s exactly what a loyalty program aims to do.

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. Then the next day, we ‘popped up’ at Resorts World at the Fred Segal shop, where we took over a portion of the store to do a gifting suite and a Game Watch Party.

Fashion 228

Fashion Travel Multi-channel Games 228

FastSpring

JUNE 5, 2019

Besides having a fantastic product that people can’t get enough of, there are several things you can do to improve the customer experience and encourage customers to come back. Here are our top eight tips for building customer loyalty. If you want to garner customer loyalty, you have to stay top-of-mind.

Customer 84

Customer Payment Services Customer Loyalty Subscription 84

Smile.io

JULY 25, 2023

All loyalty program types are effective when you pick the correct type and put the work in. Along with marketing your loyalty program, there are several things you can do to add excitement to the customer loyalty experience from custom earning actions to time-based bonus points events.

eCommerce 60

eCommerce Jewelry Omnichannel Social Media 60

Korona

MARCH 16, 2023

It can be overwhelming, but don’t worry, we have some tips and tricks to help you create an amazing thrift store shopping experience for your customers. We’ll cover everything from pricing strategies and store maintenance to gift cards and loyalty programs so you can ensure your store stands apart from the competition.

POS 52

POS Social Media Gifts Accessories 52

lateshipment

AUGUST 13, 2021

The holiday season is right around the corner, and apart from candied days, happy moments, lots of festive food, and there’s a high demand for gifts. Consumers wait for festive sales because just for the gifts and discounts, hence the surge would be high during these times.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

Omnisend

APRIL 26, 2021

Social Commerce. With 40% of business owners using social media to generate sales and 60% of shoppers learning about new products from Instagram, social commerce is already having a huge influence on how people interact with businesses, discover new products, and share them with their friends.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Retail TouchPoints

JANUARY 25, 2023

For retailers that have a community of customers centered on their brand, creating in-store community spaces can increase traffic, strengthen customer loyalty and attract new customers who are seeking communities aligned with their interests. Welcome your brand community in a clubhouse space.

Retail 218

Retail Sporting Goods Department Stores Consumer 218

RetailMinded

JANUARY 29, 2021

Here are three ways retailers can make post holiday returns a breeze for customers, boosting the firm’s reputation in the process and leaving customers with a feeling of trust and goodwill that’ll make them more likely to buy again in future…. However, negative reviews, in particular, can be a gift. You can’t win them all.

Merchant Services 92

Merchant Services Retail Social Media eCommerce 92

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.   Smile.io

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78

Omnisend

MARCH 2, 2021

Whether the experience reinforced the sense of luxe, reacquainted you with whimsy, or delighted you enough to break the humdrum of opening typical Amazon cardboard, the unboxing experience can keep your product in your customer’s mind long after they’ve tossed the box. What is an Unboxing Experience?

Shipping Costs 158

Shipping Costs Gifts Shipping Presentation 158

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 137

Consumer Payment Services Fulfillment Multi-channel 137

lateshipment

NOVEMBER 26, 2023

It covers impulse buyers — who make unplanned purchases motivated by emotional triggers such as peer pressure or “FOMO” from the holiday trends, gift givers — who are purchasing products for others, early bird or last-minute shoppers, and shoppers of different demographics (age, gender, spend threshold, etc).

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

SellBrite

MAY 10, 2019

You don’t want your customers to think they should look elsewhere the next time they want to buy a product like yours again. To convince them, you have to invest in product quality and customer experience, but you also need to present them with a brand they want to love and ultimately be associated with. Be known for something.

Social Media 135

Social Media Live Chat Shipping Costs Shopify 135

Omnisend

APRIL 15, 2021

Although omnichannel marketing and customer support initiatives are not new, most companies struggle to integrate these omnichannel tactics into their loyalty programs. By incorporating loyalty programs into different touchpoints such as emails and social media, you can increase engagement and improve customer experience.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

RetailMinded

JULY 29, 2023

In today’s digital world, improving digital presence is essential for businesses to reach more customers. Companies must invest in professional websites optimized for search engines and mobile devices while regularly updating their social media profiles. Hootsuite Another excellent tool for measuring success is Hootsuite.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

In today’s digital world, improving digital presence is essential for businesses to reach more customers. Companies must invest in professional websites optimized for search engines and mobile devices while regularly updating their social media profiles. Hootsuite Another excellent tool for measuring success is Hootsuite.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Omnisend

APRIL 15, 2021

Although omnichannel marketing and customer support initiatives are not new, most companies struggle to integrate these omnichannel tactics into their loyalty programs. By incorporating loyalty programs into different touchpoints such as emails and social media, you can increase engagement and improve customer experience.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78