Pivotree Blog

JULY 5, 2023

(TSXV: PVT) (“Pivotree” or the “Company”), a leading provider of frictionless commerce solutions and services, announced today it achieved another milestone in it’s partnership with Groupe Touchette, one of the largest Canadian-owned tire distributors, for the creation of its eCommerce portal, leveraging SAP Commerce.

B2B 52

B2B Customer B2C Supplies 52

Retail TouchPoints

MAY 18, 2021

Retailers with expedited build schedules and opening timelines will reap the rewards of location-based customer loyalty. Experience. Savvy cannabis retailers have taken cues from the luxury sector utilizing the same vendors, architectural features and materials to elevate the in-store customer experience at every touch point.

Jewelry 299

Jewelry Customer Experience Customer Loyalty Point of Sale 299

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors? You can also incorporate automation within PLM.

Supplies 263

Supplies Arts Customer Loyalty Fulfillment 263

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. Done well, it can improve customer experiences, boost sales, and increase overall product visibility. 2: Omnichannel Buying Experiences.

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

iVend

JUNE 20, 2024

In fact, 80% of growth revenue comes from generating increased sales with existing customers , rather than from new ones. That’s why just a 5% increase in customer retention for retailers can lead to as much as a 95% increase in profits. Read more Customer retention for retailers also helps to reduce the cost of sales and marketing.

Customer Retention 94

Customer Retention POS Customer Retail 94

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 272

Payments Payment Services Customer Experience Social Media 272

ESW

OCTOBER 2, 2023

Challenge 1: Understanding cultural nuances Cultural nuances refer to the slight variations in behaviour, interaction and expectation that exist within cultural groups. These nuances can profoundly influence customer service experiences and expectations. In Japan, customer service is based on ‘ Omotenashi.’

Payment Services 154

Payment Services Customer Payments Channel 154

Kissmetrics

JANUARY 17, 2022

This is a technique marketers use to divide their list into smaller groups or segments. Segmentation helps brands to understand their customers better and target their products accordingly. Dynamic websites are a form of web design that relies on real-time data to provide a personalized experience. Let’s look at them one-by-one.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

SEPTEMBER 7, 2023

And the findings of a 2020 Boston Consulting Group study are similar: only 30% of businesses achieve their expected performance following a digital transformation. The customer experience is changing — and faster than ever. Creating a plug-and-play infrastructure enables rapid innovation.

Customer Experience 290

Customer Experience Technology Customer Retail 290

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Wiser

MARCH 7, 2024

The speakers shared their frontline experiences and the strategic pivots they made to keep pace with the rapidly changing consumer expectations and market dynamics. The goal is to leverage technologies that not only streamline operations but also significantly improve the customer experience.

Retail 78

Retail Technology Customer Experience Operations 78

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. ” What is Upsellit’s Remarketing Experience? A key aspect of our message delivery is the ability to provide distinct post-click experiences.

Customer Loyalty 109

Customer Loyalty Conversion Optimization Shopping Carts Technology 109

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. 17 from 1:20 to 2:10 p.m. 17 from 12 to 12:30 p.m.

Merchant Services 342

Merchant Services Cryptocurrencies Payments Payment Services 342

Retail TouchPoints

JUNE 22, 2023

It’s so easy to rely on the customers who love you anyway, but if you’re not constantly infusing new customers into your mix, you’re not doing your job.” We think of it as a way to deepen the relationship with our customers and get them into new categories.”

Customer 278

Customer Consumer Clothing Fashion 278

Kibo

MAY 1, 2021

Individualization is a technique used in personalization strategy to automatically optimize customer experience for each person. It uses rapid data aggregation and analysis, cross-channel deployment, and machine learning to predict customer behavior and adjust to changes faster than marketers can.

Marketing 62

Marketing Customer Experience Definition Customer Loyalty 62

Dynamic Action

SEPTEMBER 21, 2017

DynamicAction, a Shop.org 2017 Digital Commerce Startup of the Year finalist, will enable Destination XL to connect customer, product and profit data across its business, fostering organizational alignment and an exceptional customer experience. About Destination XL Group, Inc.: Destination XL Group, Inc.

eCommerce 48

eCommerce Retail Apparel Specialty Retailers 48

Retail TouchPoints

AUGUST 12, 2024

A membership is like being a part of a group,” said one respondent. For example, many consumers associated memberships with access, either through unique benefits, physical locations or even product drops. “A Membership is the key to friendship, and [with a] subscription, you’re just a user,” said another.

Subscription 264

Subscription Shipping Costs Consumer Definition 264

RetailMinded

OCTOBER 27, 2022

This strategy can help them improve efficiency, provide the utmost customer experience, and stay competitive. For example, retail businesses now integrate omnichannel strategies like M-commerce or mobile commerce to enable mobile shopping. Hence, it can help drive customer loyalty to a higher retention rate. .

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. The brand could easily take cues from its fashion peers and tap into the growing supply of emerging Y2K-obsessed content creators to drive buzz.

Fashion 264

Fashion Travel Multi-channel Games 264

Ecommerce Platforms

OCTOBER 4, 2022

For example, you can: Create coupons and discount codes Display countdown timers to create a sense of urgency on your website Use affiliate links to transform loyal customers into brand ambassadors. Benefit from omnichannel selling by managing multiple sales channels simultaneously. Sales Channel Management. Client Management.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. Median Loyalty ROI by Industry. Leverage Smile.io

Customer Loyalty 92

Customer Loyalty eCommerce Customer Merchant Services 92

Omnisend

APRIL 15, 2021

It’s a more organic style of marketing—as opposed to paid advertisements—that thrives from word of mouth, building loyal customer relationships that make your company or brand synonymous with positivity. To explain what customer engagement marketing is, you first need to understand what customer engagement provides for a business.

Live Chat 78

Live Chat Customer Marketing Social Media 78

Retail TouchPoints

JANUARY 25, 2023

For retailers that have a community of customers centered on their brand, creating in-store community spaces can increase traffic, strengthen customer loyalty and attract new customers who are seeking communities aligned with their interests. Welcome your brand community in a clubhouse space.

Retail 230

Retail Sporting Goods Consumer Department Stores 230

Retail TouchPoints

MARCH 11, 2024

But it doesn’t have to be these big, complicated tests and focus groups. Brands have to build better listening mechanisms and figure out ways to engage with the consumer and incorporate their feedback. We’re seeing a return to grassroots marketing and brands really getting back in the weeds with folks.”

Social Media 264

Social Media Consumer Reference Definition 264

Optimizely

APRIL 5, 2018

Here are the top reasons you should consider selling to potential customers directly. When you sell through retail stores, you’re putting the customer experience in their hands. We’ve talked many times before about the importance of omnichannel. More control over how your product is sold. Diversify your business.

B2C 170

B2C Consumer Shipping Costs Supplies 170

Kibo

DECEMBER 14, 2021

Now, this generation is entering its prime spending years, and as millennials age into their 30s and 40s, they will be an increasingly important consumer group. This generation is also considered more digital than any before it, with more than 86% of millennials citing online shopping as their preferred buying experience.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Korona

NOVEMBER 10, 2022

Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Below are some strategies to withstand the recession without raising prices by strengthening customer loyalty. Personalize your customer experience.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Kissmetrics

AUGUST 6, 2021

With that said, let’s dive into the five customer retention strategies you can use to grow your Ecommerce business. Understand the Customer Journey and Optimize Your Customer Experience Accordingly. One of the first steps to designing a customer retention strategy that works is to understand the customer journey.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Dynamic Action

SEPTEMBER 11, 2017

It provides expert insights on Amazon’s approach to data, customer experience and long-term profit, with advice on how to replicate these strategies within your own operations. Lesson #1: Form a complete view of the customer experience. Amazon’s operating model is centered on the customer.

Operations 59

Operations Shipping Costs Retail Omnichannel 59

Omnisend

MAY 14, 2021

Potential customers enter serious research mode—about your solution specifically—during the consideration stage. They might visit your product page, compare you against other competitors, or spy on your social media groups to know everything about your solution—from product quality to success story. Create a Loyalty Program.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

Ecommerce Platforms

APRIL 3, 2020

This company has a proven track record for delivering the best in customer experience, B2B sales, and exceptional features. What’s more, you can create customer groups and assign unique permissions to each selection of clients. User group creation. Group upload and export. Custom pricing and catalog.

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

Retail TouchPoints

MAY 10, 2024

Sharing live systems makes group sessions more productive overall. Full communication in the Data Management Hub allows teams to meet at the point of reference and have direct access to all data, tickets and communication/update records. Complete coverage. The next essential feature of a Data Management Hub is coverage.

eCommerce 290

eCommerce Management Information Customer Loyalty 290

Prisync

AUGUST 9, 2018

You’ll see that the categories are organized by grade groups. However, if you can promote your products towards the group of people who are looking to buy a wide range of things and don’t want the stress of having to pick out individual items, bundling is the way forward. Don’t neglect the omnichannel experience.

eCommerce 42

eCommerce Shipping Costs Shipping Social Media 42

Payoneer

FEBRUARY 22, 2023

According to the World Bank Group , infrastructure has contributed around one percentage point to Nigeria’s per capita growth, despite unreliable power supply, which holds back growth. To ensure that customers enjoy a hassle-free experience, multiple payment options should be made available to cater to different preferences.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Smile.io

OCTOBER 13, 2021

Whether you’re an experienced marketing professional or a one-person show running your first ecommerce store, you’ve probably heard of a little something called “omnichannel marketing”. Just from the name you may have guessed it has to do with interacting with your customers through multiple different channels.

Omnichannel 73

Omnichannel Multichannel Marketing eCommerce 73

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62