Pivotree Blog

JULY 5, 2023

(TSXV: PVT) (“Pivotree” or the “Company”), a leading provider of frictionless commerce solutions and services, announced today it achieved another milestone in it’s partnership with Groupe Touchette, one of the largest Canadian-owned tire distributors, for the creation of its eCommerce portal, leveraging SAP Commerce.

B2B 52

B2B Customer B2C Supplies 52

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors?

Supplies 211

Supplies Arts Customer Loyalty Fulfillment 211

Retail TouchPoints

MAY 18, 2021

Retailers with expedited build schedules and opening timelines will reap the rewards of location-based customer loyalty. Savvy cannabis retailers have taken cues from the luxury sector utilizing the same vendors, architectural features and materials to elevate the in-store customer experience at every touch point. Experience.

Jewelry 296

Jewelry Customer Experience Customer Loyalty Point of Sale 296

365 Retail

JUNE 7, 2023

That’s according to new research from omnichannel customer engagement platform SAP Emarsys to mark the launch of its Mobile Wallet. Customer Lifecycle Manager James Neill added, “Mobile is the one channel that’s always with the customer, so it is integral to our omnichannel approach.

Omnichannel 98

Omnichannel Mobile Customer Loyalty Channel 98

Wiser

APRIL 26, 2022

2: Omnichannel Buying Experiences. It’s been mentioned repeatedly that modern shoppers experience more of an omnichannel buying experience. One way to improve in this area is with the use of loyalty programs that allow you to gather customer data whenever they shop. 3: Customer Loyalty.

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

Retail TouchPoints

DECEMBER 27, 2021

The subcategories of retail companies that we engaged with — aftermarket auto parts retailers and dollar stores — tend to have their business model centered around a brick-and-mortar store presence, in contrast to omnichannel retailers such as big box stores or apparel manufacturers. Discretionary Goods Demand Higher Environmental Scrutiny.

Retail 339

Retail Supplies Customer Loyalty Fashion 339

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 73

Customer Experience Customer Customer Data Customer Loyalty 73

ESW

OCTOBER 2, 2023

Challenge 1: Understanding cultural nuances Cultural nuances refer to the slight variations in behaviour, interaction and expectation that exist within cultural groups. These nuances can profoundly influence customer service experiences and expectations. In Japan, customer service is based on ‘ Omotenashi.’

Payment Services 154

Payment Services Customer Payments Omnichannel 154

Retail TouchPoints

FEBRUARY 28, 2023

Triggered actions could include multiple messages, offers, loyalty updates or marketing communications delivered at different times across platforms like the loyalty app, ecommerce site or email. Essentially, this is a simple model: customer + contexts = action.

Retail 245

Retail Books Consumer Social Media 245

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Message Delivery Our omnichannel strategy keeps your brand front and center for your audience, regardless of their preferred device.

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. 17 from 1:20 to 2:10 p.m. 17 from 12 to 12:30 p.m.

Merchant Services 284

Merchant Services Cryptocurrencies Payments Payment Services 284

Retail TouchPoints

JUNE 22, 2023

It’s so easy to rely on the customers who love you anyway, but if you’re not constantly infusing new customers into your mix, you’re not doing your job.” We think of it as a way to deepen the relationship with our customers and get them into new categories.”

Customer 246

Customer Clothing Consumer Fashion 246

UpSellIt

AUGUST 23, 2023

When customer concerns and hesitations are addressed, you’ll find a significant increase in conversions and customer satisfaction. It involves utilizing customer data, preferences, and behavior to deliver relevant and personalized content, regardless of the channel or device used by the customer.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Kissmetrics

JANUARY 17, 2022

This is a technique marketers use to divide their list into smaller groups or segments. Segmentation helps brands to understand their customers better and target their products accordingly. One-to-one personalized marketing is all about reaching out to a customer. There are four main types of personalized marketing.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays. Track These 5 Metrics.

Payments 209

Payments Payment Services Customer Experience Social Media 209

Dynamic Action

SEPTEMBER 21, 2017

21, 2017— DynamicAction , provider of the most advanced data analytics solution specifically designed for retailers, today announced that Destination XL Group, Inc. About Destination XL Group, Inc.: Destination XL Group, Inc. a subsidiary of Destination XL Group, Inc. SILICON VALLEY­: Sept.

eCommerce 48

eCommerce Retail Apparel Specialty Retailers 48

GetElastic

AUGUST 18, 2021

Google recently partnered with The Boston Consulting Group (BCG) to research how mobile has been impacting B2B customers and organizations. The effect of mobile on B2B eCommerce is expected to continue accelerating, with B2B leaders doubling down on mobile commerce to increase engagement, drive traffic, and boost customer loyalty.

B2B 145

B2B eCommerce Payment Services Marketing 145

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Unfortunately, this is the group that has suffered the most during COVID-19.”. Normally, apparel returns are roughly 7.5%

Shipping Costs 323

Shipping Costs eCommerce Merchant Services Retail 323

Korona

NOVEMBER 30, 2022

Loyalty programs offer rewards, discounts, or other special incentives designed to encourage customers to purchase a store’s or brand’s products and build trust with them. They, therefore, provide a wealth of information about customer preferences that is valuable to your future marketing strategies. .

Customer Loyalty 52

Customer Loyalty Retail Shipping Costs Social Media 52

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. Median Loyalty ROI by Industry. Leverage Smile.io

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Wiser

MARCH 7, 2024

A key realization for retailers was the importance of focusing on essential items that draw customers, understanding that first impressions based on price can significantly influence customer loyalty. million items, prioritizing sales performance is key to managing product visibility and competitiveness.

Retail 78

Retail Technology Customer Experience Operations 78

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. The brand could easily take cues from its fashion peers and tap into the growing supply of emerging Y2K-obsessed content creators to drive buzz.

Fashion 218

Fashion Travel Multi-channel Games 218

RetailMinded

OCTOBER 27, 2022

This strategy can help them improve efficiency, provide the utmost customer experience, and stay competitive. For example, retail businesses now integrate omnichannel strategies like M-commerce or mobile commerce to enable mobile shopping. Hence, it can help drive customer loyalty to a higher retention rate. .

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Ecommerce Platforms

OCTOBER 4, 2022

For example, you can: Create coupons and discount codes Display countdown timers to create a sense of urgency on your website Use affiliate links to transform loyal customers into brand ambassadors. Benefit from omnichannel selling by managing multiple sales channels simultaneously. Sales Channel Management. Client Management.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Retail TouchPoints

JANUARY 25, 2023

For retailers that have a community of customers centered on their brand, creating in-store community spaces can increase traffic, strengthen customer loyalty and attract new customers who are seeking communities aligned with their interests. Welcome your brand community in a clubhouse space.

Retail 213

Retail Sporting Goods Department Stores Consumer 213

iVend

JUNE 26, 2020

The system addresses their operational needs for Point of Sale, Customer Loyalty Programming, and provides remote head-office visibility into enterprise-wide operations. COLDWEAR joins other retailers using iVend Retail in the travel and apparel verticals, including Samsonite, Havaianas, Asics, Capezio, and Vestis Fashion Group.

Travel 61

Travel Apparel Accessories Customer Loyalty 61

iVend

JUNE 26, 2020

The system addresses their operational needs for Point of Sale, Customer Loyalty Programming, and provides remote head-office visibility into enterprise-wide operations. With a primary need for platform flexibility and integration to their existing ERP and eCommerce platforms, iVend Cloud proved to be an excellent match.

Travel 52

Travel Apparel Accessories Customer Loyalty 52

iVend

JUNE 26, 2020

The system addresses their operational needs for Point of Sale, Customer Loyalty Programming, and provides remote head-office visibility into enterprise-wide operations. Clarence Lee, Chief Operating Officer at Lee Yin Group (COLDWEAR) . Arvindeep Singh, Channel Sales Manager for CitiXsys-iVend Retail .

Travel 52

Travel Apparel Accessories Customer Loyalty 52

iVend

JUNE 26, 2020

The system addresses their operational needs for Point of Sale, Customer Loyalty Programming, and provides remote head-office visibility into enterprise-wide operations. Clarence Lee, Chief Operating Officer at Lee Yin Group (COLDWEAR) . Arvindeep Singh, Channel Sales Manager for CitiXsys-iVend Retail .

Travel 52

Travel Apparel Accessories Customer Loyalty 52

iVend

JUNE 26, 2020

The system addresses their operational needs for Point of Sale, Customer Loyalty Programming, and provides remote head-office visibility into enterprise-wide operations. Clarence Lee, Chief Operating Officer at Lee Yin Group (COLDWEAR) . Arvindeep Singh, Channel Sales Manager for CitiXsys-iVend Retail .

Travel 52

Travel Apparel Accessories Customer Loyalty 52

Retail TouchPoints

MARCH 11, 2024

But it doesn’t have to be these big, complicated tests and focus groups. Brands have to build better listening mechanisms and figure out ways to engage with the consumer and incorporate their feedback. We’re seeing a return to grassroots marketing and brands really getting back in the weeds with folks.”

Social Media 231

Social Media Consumer Reference Definition 231

Kibo

MAY 1, 2021

The unprecedented level of relevance for each customer translates into significant revenue boosts and improved customer loyalty, which is why individualization has become the pinnacle to which many brands aspire. Individualization vs. Personalization in Marketing. In doing so, it represents a fundamentally different approach.

Marketing 62

Marketing Customer Experience Definition Customer Loyalty 62

Ecommerce Platforms

MARCH 14, 2023

The company has earned millions of dollars in private equity and funding, from groups who support the Evercommerce vision. Customer engagement: Use apps to leverage innovative, bespoke customer listening tools, and engagement solutions to enhance customer touchpoints, increase retention and improve your chances of customer loyalty.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Optimizely

APRIL 5, 2018

You get to decide on the price, discount strategies, shipping, packaging, customer communications, and more to ensure your customers have a great shopping experience. We’ve talked many times before about the importance of omnichannel. You also get a larger share of the profit. Diversify your business. appeared first on Zaius.

B2C 170

B2C Consumer Shipping Costs Supplies 170

Omnisend

APRIL 15, 2021

Either of these options show your customers that you understand what they’re looking for, with accompanying products that can improve or pair well with their primary purchase. Loyalty Systems. Brand loyalty is vital to any marketing strategy. One prime example of rewarding your customers is by offering a loyalty points system.

Live Chat 78

Live Chat Customer Marketing Social Media 78

Kissmetrics

AUGUST 6, 2021

This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Design an Effective Customer Loyalty Program. Part of your customer journey must include creating a customer loyalty program. Define the rules of your loyalty program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Kibo

DECEMBER 14, 2021

Now, this generation is entering its prime spending years, and as millennials age into their 30s and 40s, they will be an increasingly important consumer group. The omnichannel customer journey, for example, appeals to millennials who are known to value convenience and speed above all else.

Social Media 62

Social Media Retail Mobile Omnichannel 62