RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them. Advanced customer support.

Consumer 216

Consumer Customer Loyalty Customer Experience Recommendation 216

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 194

eCommerce Order Fulfillment Fulfillment Multi-channel 194

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. It’s no surprise that industry research and earnings reports consistently reveal customers with a brand’s app are three to four times more valuable than customers without the app.

Retail 280

Retail Customer Loyalty Games Reference 280

Retail TouchPoints

JUNE 7, 2022

Implicit in this shift is the rise of personalization in the customer experience (CX). In fact, 64% of consumers will immediately try new products or services from companies that offer a high-quality customer experience. Recommendation enables us to find that item, faster.

Recommendation 255

Recommendation Arts Retail Consumer 255

Retail TouchPoints

SEPTEMBER 28, 2023

In fact, 80% of customers say they’re more likely to purchase from brands that personalize, according to Deloitte. However, most ecommerce retailers today have already invested in personalizing their online shopping experience — so why are retailers still struggling with customer loyalty and sales?

Gifts 237

Gifts eCommerce Recommendation Technology 237

Pivotree Blog

OCTOBER 5, 2023

Back then, one wouldn’t have imagined digital commerce going as mainstream as it is today, let alone the automotive aftermarket industry going digital. The thing is, customer expectations matter, whether it’s the automotive aftermarket or any other industry. And this is where digital transformation becomes a certainty.

Automotive 52

Automotive Webinar Customer Experience Information 52

Smile.io

JUNE 1, 2022

Sure, a fantastic product will give you a head start when it comes to loyalty, but it doesn’t guarantee anything. Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate.

Customer Experience 90

Customer Experience Improvements Customer Customer Retention 90

iVend

JULY 8, 2021

Retailers have never before had to be so agile and flexible, shifting their priorities as the industry changed shape before their eyes. The in-store customer experience is that differentiation. iVend Retail Customers iVend helps retailers around the world to enhance customer experience.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Algopix

DECEMBER 2, 2020

No matter the industry, customers today have more ways to research their options than ever before. Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And how are companies using AI classification to revolutionize the customer experience?

Customer Experience 78

Customer Experience Improvements Management Customer 78

Smile.io

MAY 22, 2020

Valued at $523 billion, the beauty industry has scaled dramatically over the last decade, becoming more innovative and trend-focussed, with many brands finding unique ways to own the customer journey. These three things alone make loyalty and the beauty industry an essential combination.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

Retail TouchPoints

SEPTEMBER 22, 2022

When we consider the methods that have successfully held onto existing customers as well as garnering new ones, there is a common theme: personalization. If the past few years have taught us anything, it’s that personalizing the customer experience is what keeps consumers coming back time and time again.

Customer Loyalty 258

Customer Loyalty Social Media Customer Experience Customer 258

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. RTP: Sephora is known for having a rich customer experience. How does the loyalty program support or even expand on that? .

Consumer 199

Consumer Gifts Events Customer Experience 199

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. It leverages hyper-localized search combined with millions of product attributes to recommend products.

Merchant Services 262

Merchant Services Shipping Costs Retail Social Media 262

Retail TouchPoints

OCTOBER 29, 2021

With the help of conversational AI, customers could interact with these digital agents 24/7, seek information in real time and track orders without the need for human intervention. This helped the ecommerce industry balloon to $3.3 Customer loyalty goes far deeper than just attractive offers at the POS and personalized recommendations.

Customer Loyalty 193

Customer Loyalty Recommendation Supplies POS 193

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. The retail industry is no exception to this trend. Predictive AI can then analyse data to predict future demand and make recommendations on stock levels to keep shelves full.

Retail 62

Retail Gifts Shipping Costs Customer Loyalty 62

Kissmetrics

JANUARY 17, 2022

Keep in mind that different approaches might be more effective based on your audience, industry, and business model. A popular use for such messaging is product recommendations, like this one from Groupon , which focuses on pampering experiences a customer may appreciate. Product Recommendations. Segmentation.

Marketing 273

Marketing Recommendation Social Media Improvements 273

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Enter Artificial Intelligence (AI), a game-changing technology that is revolutionizing the way businesses approach marketing in these industries. Personalization at Scale One of the standout features of AI in marketing is its ability to deliver personalized experiences to consumers on a massive scale.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? Including customer success stories is a great way to inspire new customers to strive for that success in their own fitness journey.

Customer Loyalty 69

Customer Loyalty Customer Travel Customer Retention 69

Retail TouchPoints

SEPTEMBER 30, 2021

And if you’re skeptical about NLP’s accuracy in understanding consumers, take a look at the other industries leveraging it for similar use cases. Even companies in the legal and medical fields have started to apply NLP to translate industry jargon into more digestible and actionable language. NLP goes deeper to evaluate context.

Consumer 246

Consumer Social Media Improvements Customer Loyalty 246

Smile.io

OCTOBER 22, 2021

The beauty industry is one of the most competitive markets out there. With extremely high purchase frequency and an ever-broadening line of products, customers have more options than ever before. The use of the term community along with their playful brand voice, gives customers the warm welcome they were looking for.

Social Media 79

Social Media Customer Loyalty Subscription Blog 79

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. Maintaining customer loyalty. Maintaining Customer Loyalty. Building your brand image.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

365 Retail

MAY 9, 2024

In an era of rapidly evolving customer preferences, artificial intelligence (AI) has emerged as a game-changer for the retail industry. From crafting seamless buying experiences to optimising operational efficiency, AI offers smart solutions that can drive growth and innovation. These tools are more than futuristic concepts.

Retail 52

Retail Fashion Technology Customer Loyalty 52

UpSellIt

FEBRUARY 26, 2024

Let’s begin by shedding light on the driving force behind the Remarketing Experience Solution. Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. ” What is Upsellit’s Remarketing Experience?

Customer Loyalty 111

Customer Loyalty Conversion Optimization Shopping Carts Technology 111

Groove

FEBRUARY 11, 2019

Although cart abandonment varies by industry, HubSpot reports that an average of 73.9% Typically, we recommend having four-email set up in your workflow. Typically, we recommend having four-email set up in your workflow. We recommend building custom promotional offers based on your business, customers and goals.

eCommerce 258

eCommerce Payments eCommerce Platforms Recommendation 258

GetElastic

MAY 18, 2022

Post-pandemic, brands have a surmounting pressure to re-evaluate their channel and sales strategies as direct-to-consumer (D2C) channel adoption increases, and the need for a nurturing customer experience is in demand. In tandem, brands are offered conflicting advice from channel partners, recommending staying away from D2C adoption.

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

UpSellIt

JULY 13, 2023

Omnichannel Retailing Omnichannel retailing provides a unified and enhanced customer experience by leveraging the strengths of different channels and eliminating friction points throughout the customer journey. By using an omnichannel approach, retailers gain valuable insights into customer behavior, preferences, and trends.

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Omnichannel Multichannel Payment Services Retail 103

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again.

Shipping Costs 323

Shipping Costs eCommerce Merchant Services Retail 323

Retail TouchPoints

JANUARY 11, 2023

But first, he spoke with Retail TouchPoints to offer a glimpse into his entrepreneurial mind, including his lessons on driving customer loyalty through innovative physical experiences. Rather than just sending out an email blast, ask what else you can add to the message,” Earle recommended.

Retail 223

Retail Social Media Customer Loyalty Travel 223

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. 69% of B2B buyers are willing to pay more for a personalized experience.

B2B 146

B2B eCommerce Customer SEO 146

Wiser

AUGUST 28, 2023

Utilizing social media, customer surveys, and review platforms can facilitate the collection of this feedback. Integrating these insights into your retail assortment strategy allows for dynamic adaptation to customer needs and expectations, leading to increased customer loyalty and sales.

Retail 146

Retail Fashion Information Customer Data 146

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 79

Shipping Costs Shopify Customer Loyalty Merchant Services 79

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Algopix

FEBRUARY 22, 2024

In recent years, Amazon FBA private labeling has emerged as a highly lucrative opportunity for entrepreneurs aiming to carve their niche in the e-commerce industry. Brand Control: Private labeling grants sellers full control over their brand identity and customer experience. What is Amazon FBA Private Labeling?

Shipping Costs 86

Shipping Costs eCommerce PPC Social Media 86

Smile.io

MARCH 21, 2023

You can go beyond and tailor website content, emails, texts, apps, live chats, and call centers to every customer. These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty.

eCommerce 70

eCommerce Shopping Carts Customer Loyalty Recommendation 70

ESW

JUNE 6, 2023

Customers get the secure and streamlined shopping experiences they want. Brands and ecommerce businesses achieve a positive impact on conversion rates, cart abandonment, customer loyalty and international sales. This type of loyalty leads to a higher purchase frequency, which is a key driver of growth.

Merchant Services 78

Merchant Services Payment Services Payments eCommerce 78

Kibo

FEBRUARY 10, 2021

Average Order Value (AOV) evaluates how much customers generally spend on each transaction and it is a common key performance metric for ecommerce. These factors can be evaluated to create a better customer experience, which can lead to a higher customer lifetime value (LTV). 2) Add Personalized Product Recommendations.

Recommendation 62

Recommendation Shipping Costs eCommerce Mobile 62