365 Retail

DECEMBER 1, 2022

As consumers increasingly turn to online methods of shopping, the physical retail space also needs to be able to adapt to these challenges and keep up with the pace of transformation – meaning customer service and the customer experience must be engaging and worthwhile for in-store shoppers. Empowering store associates .

Customer Experience 84

Customer Experience Customer Retail Technology 84

Retail TouchPoints

JANUARY 15, 2024

Among the current top use cases for AI in retail are: Store analytics and insights; Personalized customer recommendations; Adaptive advertising, promotions and pricing; Stockout and inventory management; and Conversational AI. But many of these tasks may just represent the low-hanging AI fruit.

Retail 292

Retail Customer Experience Technology Operations 292

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

Retail TouchPoints

JANUARY 2, 2024

The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities. Cosmetics, which is using data to create personalized customer experiences, optimize their marketing and inform their product development — helping them stay ahead of the Gen Z curve.

Improvements 214

Improvements Retail Mobile Customer Experience 214

Korona

AUGUST 5, 2022

A driving factor for many shoppers’ choice is the customer experience offered by each cannabis retailer. Improving a dispensary customer experience is an ongoing process that should be continuously polished and adjusted. Below is a detailed guide on how to improve dispensary customer experiences. Table of Contents.

Customer Experience 94

Customer Experience Improvements Customer POS 94

Retail TouchPoints

AUGUST 10, 2023

With the help of ChatGPT and Bard, the hype around generative AI has soared over the past few months, with experts shouting daily from the mountaintops about its potential to revolutionize the retail industry. One of the most common examples of AI in the retail industry today is in the use of chatbots to provide customer support.

Shipping Costs 212

Shipping Costs eCommerce Customer Experience Recommendation 212

Retail TouchPoints

DECEMBER 18, 2023

Here are some key insights that can be applied to any industry building with AI. That’s why the ecommerce industry was an early adopter of AI. Ecommerce businesses have realized that clean, accurate and diverse data is essential for training AI models to make accurate predictions and recommendations.

Recommendation 239

Recommendation eCommerce Jewelry Document 239

iVend

JULY 8, 2021

Retailers have never before had to be so agile and flexible, shifting their priorities as the industry changed shape before their eyes. The in-store customer experience is that differentiation. iVend Retail Customers iVend helps retailers around the world to enhance customer experience.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Algopix

DECEMBER 2, 2020

No matter the industry, customers today have more ways to research their options than ever before. Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And how are companies using AI classification to revolutionize the customer experience?

Customer Experience 78

Customer Experience Improvements Management Customer 78

Pivotree Blog

OCTOBER 5, 2023

Back then, one wouldn’t have imagined digital commerce going as mainstream as it is today, let alone the automotive aftermarket industry going digital. The thing is, customer expectations matter, whether it’s the automotive aftermarket or any other industry. And this is where digital transformation becomes a certainty.

Automotive 52

Automotive Webinar Customer Experience Information 52

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. Both can increase sales and conversion by enhancing the shopping experience.

Customer Experience 146

Customer Experience Customer Technology Games 146

Smile.io

JUNE 1, 2022

Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. A good post purchase experience shows the customer that you’re invested in their satisfaction. But, again, you can go further.

Customer Experience 89

Customer Experience Improvements Customer Customer Retention 89

Retail TouchPoints

APRIL 11, 2024

We are past the point of conjecture about whether AI will upend the retail industry; it already has. Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. AI will personalize storefronts.

Retail 254

Retail Mobile Consumer Operations 254

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 187

eCommerce Order Fulfillment Fulfillment Multi-channel 187

Retail TouchPoints

MARCH 25, 2021

The change will be a reckoning for the advertising industry.”. An Opportunity to Rebuild the Ad Industry’. We have an opportunity to rebuild our industry in a people-first and privacy-first way while conveying the value we bring.”. The Demise of the Third-Party Cookie. The Rise of First-Party Data.

Retail 264

Retail Consumer Social Media POS 264

Groove

SEPTEMBER 5, 2023

In today's fast-paced world, automation plays a vital role in various industries, including eCommerce. This introductory chapter sets the stage by delving into the history of human automation, starting with the utilization of water as a source of power and the subsequent industrial revolution.

Presentation 195

Presentation eCommerce Merchant Services Technology 195

Retail TouchPoints

JUNE 7, 2022

Implicit in this shift is the rise of personalization in the customer experience (CX). In fact, 64% of consumers will immediately try new products or services from companies that offer a high-quality customer experience. Recommendation enables us to find that item, faster.

Recommendation 253

Recommendation Arts Retail Consumer 253

Retail TouchPoints

JUNE 13, 2023

Customer-focused digital transformation is important for any retail business, but the pandemic-induced volatility and fast pace of change in the industry means that such transformations need to occur in all areas of the enterprise, from product design to planning and supply chain.

Supplies 217

Supplies Customer Experience Technology Omnichannel 217

Retail TouchPoints

OCTOBER 31, 2023

Through the effective use of their customer data and clienteling capabilities, retailers can craft deeply personalized shopping experiences, making the wardrobe refresh portion of the RTO journey much more enjoyable for the customer.

Customer 260

Customer Retail Recommendation Fashion 260

Retail TouchPoints

SEPTEMBER 28, 2023

In turn, this data can be used to deliver individually personalized experiences at every touch point — from personalized product recommendations to tailored marketing campaigns to search results that are ranked and ordered according to their individual preferences. For example, suppose a customer is searching for a date night dress.

Gifts 234

Gifts eCommerce Recommendation Technology 234

Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. This is critical with clothing, where sizing is inconsistent across the industry and poor fit drives most returns. According to the NRF, U.S. Inventory optimization.

Fulfillment 223

Fulfillment Technology Apparel Clothing 223

Retail TouchPoints

OCTOBER 24, 2023

New Macro Trends – and Challenges – on the Horizon The good news is that the supply chain snarls that plagued both industries in the last three years have finally subsided , leaving an opening for executives to focus on improving supply chain resilience for the long term.

Retail 249

Retail Supplies Operations Technology 249

Retail TouchPoints

SEPTEMBER 18, 2023

With respect to optimizing employee efficiencies, generative AI could be used by store associates on handheld devices to think up product recommendations when advising customers, and AI will hopefully be deployed in order to achieve the most ideal sales floor schedules. Shopping should be rewardingly seamless for everyone involved.

Retail 268

Retail Gifts Recommendation Consumer 268

Groove

FEBRUARY 16, 2024

Efficient Marketing Automation: With a Shopify HubSpot integration, retailers can leverage HubSpot workflows to automate marketing tasks such as abandoned cart recovery, personalized product recommendations, and post-purchase follow-ups.

Shopify 379

Shopify Live Chat Customer Data Information 379

Retail TouchPoints

JANUARY 5, 2024

GNC has been using machine learning and AI-powered solutions to sharpen its product recommendations, which is particularly important in the health and wellness category. Being hyper-personalized is about making the right recommendations at the right time.”

Recommendation 271

Recommendation Consumer Information Customer 271

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them. leveraging owned and gathered customer data.

Consumer 215

Consumer Customer Loyalty Customer Experience Recommendation 215

Retail TouchPoints

MAY 15, 2024

“Our robust, first-party data and network of industry-wide partnerships gives us the exclusive ability to translate traveler shopping behavior to actionable insights for our advertising partners,” said Rob Torres, SVP of Expedia Group Media Solutions in a statement.

Travel 170

Travel Social Media Books Recommendation 170

Retail TouchPoints

JULY 11, 2022

With the success of our BeautyIRL store formats, we’re making a move to provide new health-focused, innovative offerings with our Skin Care Center, an elevated in-store experience designed to help customers navigate personal skin health solutions,” said Andrea Harrison, VP of Merchandising, Beauty and Personal Care at CVS Health in a statement. “We

Beauty and Health 243

Beauty and Health POS Customer Experience Recommendation 243

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience.

Payment Services 242

Payment Services Small Business Retail Retail Customer Experience 242

Smile.io

OCTOBER 18, 2023

Virtually every brand in every industry has some form of offer to turn your one-time purchases into a monthly subscription.  million active subscribers and discovered that the average subscription customer held over 4 total subscriptions—a 14% increase since 2021.   Recharge analyzed 15,000 ecommerce merchants with 8.5

Subscription 53

Subscription Social Media Merchant Services Reference 53

Retail TouchPoints

MARCH 23, 2023

Popelka is currently building a global team that will span strategy, customer experience, sales, product, product marketing, customer support and ecosystem development to offer ARES customers a full suite of professional services. AR Try-On Source: Snap, Inc.

Apparel 162

Apparel Retail Fashion Recommendation 162

Retail TouchPoints

OCTOBER 1, 2022

Cannabis is in growth mode: the industry posted sales between $24.5 The trend we’ve seen over the past five or six years is that mainstream companies are increasingly coming into the industry, and they are definitely eyeing it ,” said Chris Walsh, CEO of MJBizDaily in an interview with Retail TouchPoints. “I

Banking 290

Banking Retail Definition Customer Experience 290

RTP blog

JANUARY 17, 2018

Store associates, when equipped with custom-made mobile apps tailored specifically for the retail experience, can achieve exponential performance and sales outcomes by offering customers a personalized in-store experience. Take, for example, product promoters who travel across retail sites performing in-store promotions.

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

UpSellIt

APRIL 22, 2024

We are honored to be recognized amongst industry leaders paving the way for affiliate marketing. The campaigns targeted abandoning shoppers and segmented new, returning, and high-value customers into categories to deliver personalized experiences based on user behaviors, browsing patterns, and past purchases.

Comparison Shopping 142

Comparison Shopping Technology Conversion Optimization Recommendation 142

Smile.io

SEPTEMBER 13, 2023

With all the competition and new ecommerce brands emerging in different industries, having a loyal customer base is needed to remain in business for a long time. The home and garden industry is categorized as products for your home, outdoor space, and garden. That might pair well with some Swedish dishcloths.

Reference 52

Reference Outdoor Subscription Accessories 52

Retail TouchPoints

MARCH 11, 2022

From labor shortages to supply chain disruptions, retailers are up against significant challenges that are disrupting the industry as a whole and shaking up overall measures of both customer and employee satisfaction. After all, without an engaged workforce, the retail customer experience will continue to suffer.

Customer 257

Customer Retail Customer Experience Outdoor 257