Retail TouchPoints

JULY 12, 2023

The past few years have been a rollercoaster ride for the retail industry. A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry. A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

JANUARY 23, 2023

While companies currently interact with customers via multiple channels — mobile devices, desktop computers, email, social media and chatbots — leveraging the metaverse helps companies create immersive and interactive retail experiences for customers. Create superior customer experiences.

Improvements 207

Improvements Customer Social Media Retail 207

Retail TouchPoints

APRIL 14, 2021

The pandemic ushered in new norms for retailers and brands as they learned how to deal with the aftermath of closed storefronts, whether temporary or permanent. Selchau-Hansen: As customers begin to re-engage more with in-person commerce, offers can play a critical role in helping with re-establishing the connection to the store.

Customer Loyalty 147

Customer Loyalty Customer Channel Consumer 147

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Using Data To Improve Customer Experience.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

DECEMBER 26, 2023

It explores the distinct expectations of baby boomer consumers, including the significant influence of visual content on their shopping experience. Baby boomers, aged between 60 and 77, represent a significant and influential demographic in the retail world.

eCommerce 221

eCommerce Customer Loyalty Mobile Consumer 221

Retail TouchPoints

JULY 24, 2023

With so many unique approaches to connectivity, retailers often struggle with effectively reaching their customers. In fact, 71% of shoppers told McKinsey that they expect personalization from their favorite retailers , and 76% of shoppers are frustrated when retailers don’t offer personalization.

Small Business Retail 212

Small Business Retail Marketing Retail Social Media 212

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing?

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 288

Retail Customer Data Customer Experience Social Media 288

Retail TouchPoints

JULY 20, 2022

Global conflicts, economic uncertainty and volatile demand patterns have thrown supply chains (and the retailers that rely on them) for a loop. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. .

Supplies 289

Supplies Shipping Costs Customer Loyalty Technology 289

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). Its original loyalty program awarded Woolworths customers with Qantas frequent-flyer points.

Customer Experience 150

Customer Experience Customer Mobile Article 150

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. The retail industry is no exception to this trend. To succeed in this new AI world, every retailer needs to be focused on leveraging their proprietary data safely and securely.

Retail 64

Retail Gifts Shipping Costs Customer Loyalty 64

Retail TouchPoints

MAY 8, 2024

A lot of the same rules apply for user interface (UI) as they do for in-store commerce,” explained Pitié in an interview with Retail TouchPoints. Interview with Contentsquare CMO Jean-Christophe Pitié RTP: What was your one big callout from your 2024 Digital Experience Benchmark Report? Pitié: Visits have never been so valuable.

Merchant Services 231

Merchant Services eCommerce Channel Mobile 231

Wiser

JULY 11, 2022

Any retail business without a solid strategy is bound to fail. It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. What Is Retail Strategy?

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Customers benefit from being able to pay as they go for the technology they are consuming.

Subscription 216

Subscription B2B Mobile Customer Experience 216

Retail TouchPoints

AUGUST 18, 2023

A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers. Retailers and brands have no time to waste if they want to capture their share of this generation’s spend. But what exactly does that mean?

Mobile 221

Mobile PayPal Consumer Customer Loyalty 221

Retail TouchPoints

DECEMBER 8, 2020

COVID-19 introduced a unique set of challenges that forced retailers to squeeze years’ worth of digital transformation into a matter of weeks. But unbeknownst to customers, there was something else going on behind the scenes that was enabling all this to happen. Newly Digitized Customer Relationships Bring a Data Opportunity.

Retail 287

Retail Outdoor Information Customer Loyalty 287

RetailMinded

SEPTEMBER 29, 2020

Contributed by Dipesh Hinduja, Mobile Solutions Architect at Stratix. Prior to the rise of the COVID-19 pandemic, retailers were investing in stores by right-sizing their real estate footprints and reshaping the store experience around customer engagement. Associate mobile is key to the future of retail. .

Mobile 69

Mobile Retail POS Demo 69

iVend

JUNE 6, 2022

Brands are built on customer experience. In today’s post-pandemic world, sustainability in retail has become an essential part of the overall customer experience. iVend Loyalty iVend helps retailers communicate their brand ethos. Read more about how retail technology helps to build loyalty.

Retail 98

Retail Customer Loyalty Fashion Customer Experience 98

365 Retail

JUNE 1, 2023

High street retailers have recently faced increasing competition from online outlets such as ASOS, Boohoo and Pretty Little Thing, forcing brick-and-mortar brands to innovate and diversify to maintain customer loyalty and satisfaction. So what can high street retailers do to hit that sweet spot?

Customer Experience 52

Customer Experience Payment Services Customer Mobile Payments 52

Retail TouchPoints

FEBRUARY 9, 2021

and also has teamed up with e-Spirit to enhance its ecommerce customer experience. “e-Spirit’s hybrid headless CMS technology will make it easy for our teams to add personalized content to GNC commerce experiences with little to no developer support. .

eCommerce 179

eCommerce Beauty and Health Customer Loyalty Customer Experience 179

RetailMinded

OCTOBER 27, 2022

This strategy can help them improve efficiency, provide the utmost customer experience, and stay competitive. For example, retail businesses now integrate omnichannel strategies like M-commerce or mobile commerce to enable mobile shopping. Hence, it can help drive customer loyalty to a higher retention rate. .

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Retail TouchPoints

OCTOBER 5, 2021

Customers want personalized, convenient shopping experiences. In fact, according to Forrester, customers are 2.4 times more likely to stay loyal to brands that deliver a great experience. Brands and retailers need to rethink what it means to provide that level of service and convenience now that expectations have changed.

Omnichannel 235

Omnichannel Customer Loyalty B2C B2B 235

Korona

FEBRUARY 9, 2023

Clearly, opening a retail store is a challenging feat. What are the key tools for evaluating your retail performance? This guide will walk you through some tips about improving retail performance and key metrics you should track to get the most out of your business. And more loyalty will lead to better sales.

Improvements 98

Improvements Payment Services POS Payments 98

Sailthru

SEPTEMBER 10, 2018

When it comes to mobile , there are a few key features that can set a brand’s experience apart from the rest. Today, brands must think of mobile as the great connecter between their digital channels — we all check email, browse web, and use apps from our phones — as well as the means for connecting digital and offline experiences.

Mobile 104

Mobile Marketing Multichannel Customer Loyalty 104

Retail TouchPoints

JANUARY 24, 2024

The use of CRM and ERP (enterprise resource planning) systems is essential for this, as it allows for the synchronization of customer data and inventory across various platforms. Customer loyalty can act as a stabilizing factor during turbulent times, so prioritizing the customer experience in investment decisions will be essential.

B2B 215

B2B eCommerce BigCommerce Omnichannel 215

Wiser

JANUARY 8, 2024

Retail price checks, an essential aspect of retail, involve monitoring and updating the prices of goods within a store. In the pursuit of competitive pricing and high customer satisfaction, these checks must be accurate, efficient, and consistent across all locations.

Operations 141

Operations Technology Mobile Customer Experience 141

Wiser

NOVEMBER 6, 2023

A successful eCommerce business relies heavily on a well-crafted retail product page. It acts as a virtual storefront, enticing visitors to become customers by showcasing your products effectively. Limited influence over product descriptions, images, and pricing can result in inconsistencies in brand messaging and customer experience.

Payment Services 78

Payment Services eCommerce Retail Games 78

RTP blog

NOVEMBER 19, 2018

And we all know that when experiences cut the friction out of the shopping equation, customers are more likely to come back for more. Retailers are continuing to push the limits when it comes to technology, but they must also elevate the moments that matter the most in a shopper’s journey. Click here.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. She wore it and the retailer got blasted with traffic.

Payments 211

Payments Payment Services Customer Experience Social Media 211

Retail TouchPoints

OCTOBER 17, 2023

It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

Customer 238

Customer Multi-channel Channel Customer Experience 238

SellBrite

MAY 13, 2019

And providing a better standard of customer experience will never not be a challenge to online sellers. With mobile sales estimated to reach $3.56 Retailers are expanding their sights by integrating the marketplace model into their own apps. With all that in mind (dizzy yet?), there’s room for hope.

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

RTP blog

MAY 24, 2017

Every year, the retail industry generates hype about the next great technology that’s going to change the customer experience forever. And while many of these technologies eventually do enhance the shopping experience in a variety of ways, it’s rare that the practical reality equals the initial promise.

Retail 150

Retail eCommerce Technology Leisure 150

Retail TouchPoints

MARCH 3, 2022

Convenience store chain Casey’s General Stores has partnered with GetUpside to offer cash back promotions to its customers, beginning with their fuel purchases and expanding to in-store and restaurant purchases in the coming months. . presenting users with personalized offers based on their transaction history.

Arts 215

Arts Customer Loyalty Download Presentation 215

iVend

DECEMBER 13, 2022

They increase sales, build loyalty, and delight customers. iVend for Digital Passes iVend helps retailers get the most from holiday promotions. Learn more about our integrated retail technology platform. All the elements work seamlessly together to help retailers plan, deliver and track their promotions.

Gifts 95

Gifts Retail Technology Social Media 95