Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

MagentoBrain

MAY 23, 2023

Provide exceptional customer service to increase loyalty Providing exceptional customer service is one of the most effective ways to increase brand loyalty. Customers who are made to feel important and valued are more likely to come back and tell others about your business.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

Retail TouchPoints

SEPTEMBER 21, 2021

You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. How to Get the Most Value From Your Loyalty Program This Season. How to Get the Most Value From Your Loyalty Program This Season.

Payments 233

Payments Payment Services Customer Experience Social Media 233

lateshipment

AUGUST 10, 2022

Never compromise on customer service. 90% of Americans see customer service as a factor in deciding whether or not to do business with a company. Therefore, providing great customer service can help you display your strong commitment to the high standard of customer experience you offer.

eCommerce 130

eCommerce Social Media Definition Shipping 130

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? They’ve even included how many points you can earn on individual product pages to make the customer experience as clear as possible.

Customer Loyalty 67

Customer Loyalty Customer Travel Customer Retention 67

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Understanding AI in Retail & CPG Artificial Intelligence is the science of training computers to perform tasks that typically require human intelligence. Retailers use this technology for various purposes, including monitoring in-store displays, tracking brand visibility, and gathering insights from user-generated content on social media.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Smile.io

APRIL 15, 2024

A refreshed mobile app experience As a brand that relies heavily on its brick-and-mortar retail locations, PetSmart needs to provide an optimized omnichannel customer experience. That is, ensuring customers can leverage the loyalty program online and in-store. That’s where a mobile app is so valuable. 

Social Media 73

Social Media POS Gifts Events 73

FastSpring

OCTOBER 13, 2020

Onboarding is your opportunity to teach a new customer how to successfully use your product. It’s a great customer retention tool and helps reduce churn. As a digital business, having personal, real-time training with each of your customers is not a scalable option. It’s also a great way to engage with your customers.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Kissmetrics

JUNE 15, 2017

And when you enact initiatives to show customer appreciation, your customers are more likely to be loyal. Here are some customer appreciation initiatives you can start: Create customer loyalty programs. Customers want to be rewarded for their loyalty, and that’s exactly what a loyalty program aims to do.

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

ESW

MAY 20, 2019

As your business scales up, your customer service team is bound to experience some growing pains. More customers means more questions, more complaints, more touchpoints. In turn, this means you will need more staff, more training and more tools to keep your customers happy. Hire and Train Customer-Centric Staff.

eCommerce 112

eCommerce Customer Customer Loyalty Live Chat 112

RetailMinded

FEBRUARY 18, 2023

Install a live chat widget on your website and assign human agents to converse with the customers and solve their queries. Train your customer support team to offer excellent service to all the customers every time. Ensure that they focus on building lasting customer relationships.

Social Media 52

Social Media Customer Retention Subscription Retail 52

MagentoBrain

MAY 4, 2023

This includes configuring permissions and user roles, customizing the dashboard layout, and adding integrations and add-ons. Train your team: Once set up, it's important to train your team on how to use the platform effectively.

Magento 52

Magento Payment Services Payments eCommerce 52

GetElastic

OCTOBER 21, 2022

All listed experts have a wide range of backgrounds, experience, and longstanding careers in technology, marketing, and sales to name a few. Experts on this list are segmented by their respective area of expertise, and have either published insights, consistent social media content, bestselling books, speaker series, or podcasts.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Omnisend

APRIL 15, 2021

Although omnichannel marketing and customer support initiatives are not new, most companies struggle to integrate these omnichannel tactics into their loyalty programs. By incorporating loyalty programs into different touchpoints such as emails and social media, you can increase engagement and improve customer experience.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Korona

JULY 2, 2021

Customer experience was often assessed based on a few physical elements of contact between the customer and the establishment: Are the employees helpful? Is the store able to offer the product the customer is specifically looking for? Social Media Marketing implementation. Discourage abandoning carts.

Online Retail 52

Online Retail Social Media eCommerce Payment Services 52

Retail TouchPoints

JUNE 22, 2023

That is why leadership places a “huge premium” on the store experience, from associate hiring and training to visual merchandising and store design. “As “There’s something magical about being in a place — and memories are made more frequently in places rather than sitting behind a computer,” Preis said.

Customer 268

Customer Clothing Consumer Fashion 268

Omnisend

APRIL 15, 2021

Although omnichannel marketing and customer support initiatives are not new, most companies struggle to integrate these omnichannel tactics into their loyalty programs. By incorporating loyalty programs into different touchpoints such as emails and social media, you can increase engagement and improve customer experience.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

Korona

MARCH 16, 2023

We’ll cover everything from pricing strategies and store maintenance to gift cards and loyalty programs so you can ensure your store stands apart from the competition. Developing a sense of trust with your customers will keep them coming back, so it pays to invest in their experience.

POS 52

POS Social Media Gifts Accessories 52

Retalon

FEBRUARY 14, 2024

This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance. This kind of personalization can increase customer loyalty significantly. Personalization emerges as a key player in this narrative.

Retail 41

Retail Operations Management Improvements 41

Algopix

JULY 16, 2023

By leveraging the power of the best email marketing software, businesses can engage with their target audience, drive conversions, and boost customer loyalty. This streamlines marketing efforts and enhances customer experiences. Effective email marketing is a game-changer for eCommerce businesses.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. Another approach is investing in training existing employees.

Retail 41

Retail Operations Information Customer Loyalty 41

Ecommerce Platforms

DECEMBER 20, 2019

For a restaurant, bar, or a store to keep its customers happy, they need to fulfill orders, deliver on time, have their customer's choices in stock. They also need to offer customers loyalty programs and discounts to keep those same consumers even happier. Management Console training. Restaurant & Bar.

POS 118

POS Payment Services Payments Point of Sale 118

Ecommerce Platforms

MARCH 31, 2021

You get to offer a more memorable and meaningful customer experience. Tons of way to build customer loyalty. Like many leading platforms on the market today, there are plenty of features to get you started, from a comprehensive resource hub, to optimized customer service support, and a comprehensive training program too.

Web Design 104

Web Design SEO eCommerce Customer 104

Retail TouchPoints

JULY 27, 2023

Tulip: We’re all serving our customers every day, so we’re looking for enthusiasm and elements of self-drive or self-development — we’re looking for people who want to take advantage of opportunities, like signing on for a training course or buddying up with a coach.

Social Media 231

Social Media Multichannel Customer Loyalty Reference 231

Wiser

SEPTEMBER 6, 2023

It is not just about selling a product or service, but about delivering an experience that leaves the customer feeling valued, satisfied, and ready to tell their friends and family about the experience. This is a crucial metric as it directly links to customer loyalty, repeat purchases, and positive word-of-mouth.

Management 147

Management Customer Customer Loyalty Improvements 147

Korona

FEBRUARY 13, 2023

It’s important to explore new channels such as marketplaces, social media, price comparison engines, etc. Multi-channel retailing refers to implementing multiple sales channels, such as brick-and-mortar stores, online marketplaces, mobile apps, and catalogs, to create a seamless customer shopping experience.

Multi-channel 52

Multi-channel Channel Payment Services POS 52

Algopix

JULY 24, 2023

Key Features of Order Management Systems An Order Management System (OMS) is a critical tool for eCommerce businesses looking to streamline their order processing and enhance customer experience. Enhanced Customer Experience : Provide customers with accurate order status and delivery information, improving satisfaction levels.

Payment Services 78

Payment Services Merchant Services Operations Management 78

Korona

AUGUST 10, 2021

Sell Directly on Social Media. Beat Customer Expectations. Combine the two and you can have a very successful marketing campaign that will attract more customers to your business. Sell Directly on Social Media. Beat Customer Expectations. Become a Brick and Click Retailer. Make Testimonial Videos.

POS 52

POS Retail Social Media Operations 52

Fabric

MAY 31, 2023

Promotions engines can help businesses improve customer loyalty by providing personalized and relevant offers, improving the customer experience, and boosting revenue. A third-party promotions offering will often provide a list of pre-existing support or training materials to help you get started.

Shipping Costs 130

Shipping Costs X-cart eCommerce Payment Services 130

Fabric

MAY 31, 2023

Promotions engines can help businesses improve customer loyalty by providing personalized and relevant offers, improving the customer experience, and boosting revenue. A third-party promotions offering will often provide a list of pre-existing support or training materials to help you get started.

Shipping Costs 130

Shipping Costs X-cart eCommerce Payment Services 130

Fabric

MAY 31, 2023

Promotions engines can help businesses improve customer loyalty by providing personalized and relevant offers, improving the customer experience, and boosting revenue. A third-party promotions offering will often provide a list of pre-existing support or training materials to help you get started.

Shipping Costs 130

Shipping Costs X-cart eCommerce Payment Services 130

Kibo

MAY 24, 2022

Social media influencers, Facebook ads, and email paved the way for D2C companies like Warby Parker to grow in a way that wasn’t dependent on expensive TV ads or shelf space with stores like Walmart and Target. D2C can be a great option for brands that want to build a direct relationship with their customers.

Shipping Costs 62

Shipping Costs Retail Shipping Supplies 62

Retalon

AUGUST 14, 2023

These technologies take in huge volumes of data – like point-of-sale transactions, inventory levels, customer engagement metrics, online browsing trends, social media conversations – and process it intelligently. Remain Customer-Obsessed The heart of omni is enriching customer experiences.

Omnichannel 41

Omnichannel Retail Multi-channel Payment Services 41

Ecommerce Platforms

MARCH 14, 2023

Go to the top LiveChat Few things are more important than excellent customer experience for companies hoping to outshine the competition and earn loyal customers in today’s marketplace. Custom plans: Yotpo also offers a range of custom priced plans for loyalty, referrals, SMS campaigns, subscription management and more.

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

ESW

MARCH 26, 2019

Mottl summarizes the importance of all those benefits: “Providing convenient, fast, easy and wanted ways to buy and get product is a win for the consumer and the brand/retailer and builds on customer loyalty.”. Fundamentally, ship-to-store is more of a backend process than a new customer offering. Ship-to-store bridges that gap.

Shipping Costs 60

Shipping Costs Shipping eCommerce Retail 60

Ecommerce Platforms

DECEMBER 23, 2019

CRM, or Customer Relationship Management Software in full, is a specialized system for driving your customer interactions. And to achieve that, a typical CRM platform comes with a set of tools for managing customer information, running email campaigns, messaging customers via social media, task management, workflow management, etc.

Social Media 129

Social Media Management Multi-channel Mobile 129