Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Social Media 268

Social Media Multi-channel Customer Loyalty Shopify 268

Retail TouchPoints

JUNE 30, 2023

Wanting to help our consumers find the right words or expressions inspired us to create the 1-800-Flowers.com MomVerse ahead of Mother’s Day and further utilize technology, specifically AI, in a way that serves our consumers. The event featured four moms from different walks of life as they shared curated collections from four of our brands.

Customer 241

Customer Workshop Gifts Multi-channel 241

Retail TouchPoints

NOVEMBER 30, 2021

Platforms are emerging that address both concerns, allowing advertisers to execute multi-channel programs that tap into, rather than disrupt, authenticity. Since recommendations happen across multiple device types and communications channels, the technologies must meet the customers where they are. Omnichannel.

Social Media 223

Social Media Marketing Customer Recommendation 223

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. Multi-variate testing.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

BigCommerce

SEPTEMBER 12, 2017

It’s a complex process, and it’s why omni-channel selling is so important. Both BigCommerce and Square exist to make shopping easier and more enjoyable for both sellers and customers, whatever the platform. What is omni-channel retail? Typically, omni-channel retailers aren’t startups. on Amazon, eBay, Facebook, B2B ).

Channel 420

Channel Shipping Costs Consumer Multi-channel 420

RTP blog

OCTOBER 3, 2018

It’s no secret to anyone following retail that e-Commerce is evolving rapidly (along with the store experience), particularly as the channels continue to converge. Retailers also need to focus on how AI/machine learning and social commerce are impacting customer acquisition and retention.

eCommerce 150

eCommerce Multi-channel Channel Subscription 150

Ecommerce Platforms

APRIL 11, 2022

Every interaction enabled with customers through Zoho is powered by access to a host of valuable data insights, to allow for more personalized connections. According to the Zoho team, this technology helps companies to improve agent productivity, and offer excellent 24/7 support to customers, without investing in an expensive global team.

Multi-channel 104

Multi-channel Live Chat Omnichannel Management 104

ESW

APRIL 5, 2023

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. Preparing a DTC channel for peak season is a must for growing revenue and preserving brand reputation. Proper preparation reduces headaches and boosts sales.

Channel 78

Channel Merchant Services Payments Payment Services 78

GetElastic

NOVEMBER 11, 2021

Conversational commerce has become a formidable channel to recon with. Sales made via conversational commerce channels such as chatbots, digital voice assistants, and messaging will grow from $41 billion this year to $290 billion by 2025, according to Juniper Research. the core of their ‘OmniChat’ technology). email addresses).

Merchant Services 148

Merchant Services Payment Services Live Chat eCommerce 148

Optimizely

JUNE 28, 2018

But whether you’re new to ecommerce, or just strapped for time, it’s important to keep track of all the latest technologies and terms everyone’s talking about, from search engine optimization to PPC to AdWords. Email service provider (ESP) – Software used by companies to manage their email marketing efforts.

eCommerce 199

eCommerce Marketing Multi-channel Payment Services 199

GetElastic

AUGUST 2, 2022

Online businesses are fighting tooth and nail to deliver customer experiences that make them stand out in a sea of similar-looking websites. For some, running multiple storefronts is the best way to give customers different experiences. Want to work towards unifying your customer data?

Multi-channel 78

Multi-channel Customer Data B2B eCommerce 78

lateshipment

SEPTEMBER 23, 2022

Thanksgiving is no longer a single-day event in the festive season. It is the start of a 5-day event dubbed Cyber Week or Cyber Five. The event consists of Thanksgiving followed by Black Friday, Small Business Saturday, Super Sunday, and Cyber Monday. Have a multi-channel approach to selling.

eCommerce 130

eCommerce Shipping Costs Payment Services Gifts 130

GetElastic

SEPTEMBER 26, 2019

He now serves as an expert and consultant for mid-market and global B2B firms in the areas of ecommerce strategy, digital transformation, digital marketing and technology evaluation. He’s a frequent speaker at industry events around the globe, and the author of Billion Dollar B2B Ecommerce. Twitter LinkedIn. Twitter LinkedIn.

B2B 163

B2B eCommerce Multi-channel White Paper 163

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. And every new product, tool, technology and strategy that enters the market hits a crux during Cyber Five. Technology. Omni-Channel Management. What is customer experience?

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

365 Retail

NOVEMBER 13, 2023

Cultural and Festive Events Holidays like Christmas, Halloween, Diwali, or Valentine’s Day boost related product purchases. “In the digital era, customer expectations are higher than ever, with a desire for quick, effective, and personalised service being paramount.

Retail 52

Retail Shipping Costs Multi-channel Supplies 52

365 Retail

JANUARY 18, 2024

Under the overarching theme of “Together We’re Electric,” the event explored critical facets of using customer data for strategic advantage, with a focus on the future of paid media, best practices for Customer Data Platforms (CDPs) and the transformative power of establishing a unified data foundation with Amperity.

Customer Data 62

Customer Data Customer Multi-channel Events 62

Ecommerce Platforms

FEBRUARY 26, 2023

They’re an excellent way to share content in a controlled environment, host events, and encourage conversations between your customers. After all, if you’re reliant on social media channels like Facebook and Instagram to engage with your tribe, you run the risk of losing access to everyone if the platform shuts down.

Payments 104

Payments Social Media Payment Services Events 104

Ecommerce Platforms

MAY 13, 2019

Optimizely is an experimentation and customer experience optimization platform. Multi-page experimentation. Mutually exclusive experiments. Want to conduct experiments on your website? Event tracking : monitor the KPIs and conversion metrics that matter to you in any service or application. Visual editing.

Multi-channel 128

Multi-channel Events Customer Experience Management 128

Fabric

MAY 31, 2023

Promotions engines can integrate seamlessly with other solutions to enable better digital experiences for customers. Customers today want to feel understood by their brands through personalized pricing offers, messaging, content, promotions, and ads. It can also help you track and re-engage inactive or lost customers.

Shipping Costs 130

Shipping Costs X-cart eCommerce Payment Services 130

Fabric

MAY 31, 2023

Promotions engines can integrate seamlessly with other solutions to enable better digital experiences for customers. Customers today want to feel understood by their brands through personalized pricing offers, messaging, content, promotions, and ads. It can also help you track and re-engage inactive or lost customers.

Shipping Costs 130

Shipping Costs X-cart eCommerce Payment Services 130

Fabric

MAY 31, 2023

Promotions engines can integrate seamlessly with other solutions to enable better digital experiences for customers. Customers today want to feel understood by their brands through personalized pricing offers, messaging, content, promotions, and ads. It can also help you track and re-engage inactive or lost customers.

Shipping Costs 130

Shipping Costs X-cart eCommerce Payment Services 130

Talkoot

NOVEMBER 20, 2023

This growth is obviously backed by Hoka’s robust engagement with the running community, with its support for athletes and partnership with events like Ironman. In a virtual talk, Owen Morley On’s Global Merchandising and Optimization Lead talked about how the company hyper personalized the customer experience to drive growth.

Marketing 78

Marketing Demo Shipping Costs Multi-channel 78

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 139

Consumer Payment Services Fulfillment Multi-channel 139

Omnisend

JUNE 1, 2023

If you want to reach your customers across multiple channels and drive maximum engagements and conversions, Omnisend is the tool for you. It helps you optimize your email marketing campaigns and engage effectively with customers. Omnichannel workflows create a consistent experience for your audience to access all channels.

eCommerce 88

eCommerce Multi-channel Live Chat Omnichannel 88

Retalon

APRIL 27, 2021

Although e-commerce gets all of the attention, the past two decades of technological change have transformed every aspect of the retail business — from planning, inventory, pricing, and promotions — all the way down to customer service and the in-store experience. Advanced analytics & retail AI.

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

Ecommerce Platforms

DECEMBER 27, 2021

Around 89% of marketers use email as their primary channel for customer contact, and this would be impossible without email automation software. The CRM technology is available to use for free. Autoresponder technology is easy to use. Our research shows that HubSpot is one of the best solutions for marketing today.

Live Chat 104

Live Chat Multi-channel Subscription Arts 104

Ecommerce Platforms

DECEMBER 8, 2022

Using the right apps, leaders can unlock new capabilities for delivering amazing service to customers, experiment with different forms of marketing, and even gain useful insights into their audience. Printful ships products within 2-5 days, using custom branding and packaging specific to your company.

Shopify 104

Shopify Shipping Costs Merchant Services Payment Services 104

Retail TouchPoints

JULY 9, 2020

For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. COVID-19 has been an accelerant of retail disruption, and no vertical has been left unscathed.

eCommerce 262

eCommerce Travel Social Media Consumer 262

OrderDynamics

MARCH 8, 2019

Axel Schwan, Global CMO for Tim Hortons, opened the event this year. Right out of the gate, Rodrigue pointed to the fact that Staples realizes the need for in-store systems to catch up with modern technology. Staples’ university store is a testbed for customer engagement. Customer Experience Across Channels.

Omnichannel 50

Omnichannel Retail Multi-channel Mobile 50

OrderDynamics

JANUARY 24, 2018

Like before NRF 2018 definitely brought advanced technologies to the forefront. Here’s what you need to know: Omni-Channel Retail. You cannot possibly be in retail, and not know about the omni-channel retail concept. A growing body of retailers are not only talking about it, but also actively offering omni-channel services.

Multi-channel 57

Multi-channel Retail Channel Definition 57

ROI Revolution

JUNE 7, 2018

Dave shared how his company started in an apartment and quickly grew to a multi-billion dollar empire with over 1,500 employees and 70 stores nationwide. The answer is simple… customer experience. From the beginning, they invested heavily in customer service.

Mobile 100

Mobile Shipping Costs Multi-channel Presentation 100

BigCommerce

JULY 25, 2017

The 10X Ecommerce Slack channel is a great place for that, if you aren’t already using something else. Being such, she had access to trade events and new products the average parent doesn’t get to sneak peak. Being such, she had access to trade events and new products the average parent doesn’t get to sneak peak.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Whisbi

JUNE 13, 2018

Whisbi was created to help brands engage better with customers online and increase sales through their digital channels. The purpose for us was to bridge the gap between online and offline and providing a seamless multi-channel experience for customers. Company creation & evolution. 10 years of Product.

Multi-channel 40

Multi-channel Automotive Channel Multichannel 40

GetElastic

SEPTEMBER 9, 2019

Gartner predicts chatbots will power 85% of customer service interactions by next year, and 31% of marketers believe that virtual personal assistants will have more impact than any other AI technology. Choose your Channel(s). Multi-language support. Supports: Multi-platform publishing. In-chat payments. Dialogflow.

Merchant Services 159

Merchant Services Payment Services Live Chat eCommerce 159

Ecommerce Platforms

APRIL 5, 2022

A POS solution for iPad is flexible and mobile, so business leaders can conveniently share technology among their team members or take their POS with them to a range of locations. Shopify is ideal for building online websites and it can help you track inventory across channels. Square POS. Ease of use. Try Square POS.

POS 104

POS lightspeed Payment Services Point of Sale 104

Ecommerce Platforms

MARCH 27, 2022

While many customers love the wide variety of features GetResponse can offer for both large and small brands, others feel the technology just doesn’t quite match their advertising goals. You can check the loyalty of each lead, and experiment with things like A/B testing to see how effective your email advertisements are.

Live Chat 104

Live Chat Social Media Marketing Multi-channel 104