Retail TouchPoints

AUGUST 13, 2021

As the company’s Senior Director and General Manager of Omnichannel, Sharon Gee has been at the center of the massive shifts taking place in ecommerce over the last year and a half. As a result, companies had to contemplate, ‘What is my omnichannel strategy? What does the ideal of omnichannel look like, in your opinion?

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Retail TouchPoints

MAY 31, 2022

She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience. Her other leadership titles there include EVP of Store Operations, President of Catalog Division, Neiman Marcus Direct and President of NM Stores.

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Omnichannel Fashion Customer Experience Operations 238

Fabric

JULY 13, 2023

During the COVID-19 pandemic, enterprise omnichannel retailers faced notable challenges (and opportunities) due to disruptions in the supply chain. As a result, providing customers with omnichannel retail experiences became a requirement for survival. What is Omnichannel Fulfillment? Let’s dive in!

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Fabric

MARCH 14, 2023

Welcome to Part 2 of The Modern Retailer’s Guide To Dropshipping Fashion and Apparel. In Part 1, we covered the basics of dropshipping and explored the reasons why every fashion retailer should switch from a traditional retail model to an asset-light dropship model. 5 Tips and Strategies for Dropshipping Fashion and Apparel 1.

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Apparel Fashion Shipping Costs Merchant Services 130

Omnisend

MARCH 29, 2021

If ever any industry fully embraced ecommerce, it’s fashion. According to Shopify’s Fashion Industry Report , the fashion industry will reach a whopping $713 billion by next year. That number is largely influenced by the industry’s domineering growth, as indicated by ecommerce fashion industry statistics from Statista.

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Fashion eCommerce Omnichannel Clothing 148

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. A great example is Walgreens , a company that recognizes that their customers want more convenience.

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Omnichannel Payment Services Shipping Costs Fulfillment 130

iVend

APRIL 17, 2023

iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS? Omnichannel retail is the bringing together of multiple online and offline channels in a customer-centric approach that delivers the best possible shopping experience.

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POS Omnichannel Retail Social Media 98

Retail TouchPoints

APRIL 14, 2023

Express and owner WHP Global have entered a definitive agreement to acquire Bonobos from Walmart for a combined purchase price of $75 million , including $50 million for the Bonobos brand and $25 million for the operating assets and related liabilities of the Bonobos business. Bonobos will remain at its current headquarters in New York.

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Omnichannel Customer Loyalty Operations Definition 213

iVend

MARCH 14, 2022

Optical retail straddles two worlds – optical retail stores are part medical practice, with prescription lenses, and part fashion retailer, selling designer frames and sunglasses. According to the Association for Customer Loyalty, one of most effective tools for branding is omnichannel retailing.

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Omnichannel Retail Channel Customer Retention 98

Retail TouchPoints

DECEMBER 29, 2023

With cultural changes dictating the increase in sportswear purchasing and equal importance being placed on comfort as well as style, how can sports and sneaker retailers utilize ecommerce to grow their slice of the market and compete for customer loyalty?

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Apparel eCommerce Fulfillment Order Fulfillment 220

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

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Retail TouchPoints

SEPTEMBER 8, 2023

Fashion retailer Rue21 is bringing a new CIO on to its revamped leadership team. He will be responsible for the strategic planning and execution of Rue21 business applications and operations, integration of ecommerce and back-office platforms, B2B and B2C initiatives and maintenance of retail.

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Fashion B2C B2B Customer Experience 217

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

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Customer Experience Customer Customer Data Customer Loyalty 72

Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. This involves personalized product recommendations, marketing messages and customer service.

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Supplies Customer Experience Technology Omnichannel 218

Retail TouchPoints

DECEMBER 16, 2022

Warner Music Group (WMG) will partner with and invest in digital fashion retailer DressX , gaining a platform for select WMG artists to design their own virtual fashion lines. The company is committed to sustainable fashion, promoting the digital garment market as a way for consumers to showcase their style digitally.

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Fashion Clothing Definition Consumer 252

Retail TouchPoints

MAY 18, 2023

Lisbona attributes a share of her brand’s rapid rise to its early adoption of NetSuite , which laid a “strong foundation” for more analytical business operations and real-time decision-making. “A The company implemented NetSuite ERP to create more efficient processes and establish a more integrated view of operations.

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Retail TouchPoints

DECEMBER 13, 2021

The customer doesn’t think in channels, so [the question becomes] how can the retailer stop operating in channels? That even includes no longer operating [in terms of] “properties.” How do I get them to my brand so I own that experience? And then the final bucket is optimizing operations.

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Retail TouchPoints

MARCH 30, 2023

Bruno and Brendan Witcher, VP, Principal Analyst at Forrester , spoke during the Preparing for the Evolution of Omnichannel: How to Build a Unified Commerce Culture webinar. Most companies don’t understand where customer pain points are, and they’re not always that obvious,” said Witcher. View the session on demand.

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POS Omnichannel Webinar Point of Sale 262

Retail TouchPoints

JUNE 22, 2021

HBC will spin off the ecommerce operations of Saks OFF 5TH into its own independent entity through a partnership with Insight Partners. The company received a $200 million equity investment in a round led by Insight Partners, which will help her enhance omnichannel capabilities, including fulfillment and logistics improvements.

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Retail TouchPoints

FEBRUARY 3, 2021

Kendra Scott is stepping down as CEO of her eponymous Kendra Scott fashion accessories brand, and current President Tom Nolan will move into the role. Scott will remain executive chairwoman and majority owner of the business, continuing to lead design, customer experience and philanthropy efforts.

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Multi-channel Accessories Omnichannel Fashion 177

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

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Merchant Services Retail Shipping Costs Customer Experience 262

365 Retail

APRIL 4, 2024

Exhibiting at booth #6E18, Pricer will present its latest shelf-edge automation and communication solutions that serve the rapidly growing smart retail market, with new applications for Grocery, Fashion and DIY retail as well as Retail Media Networks (RMNs). The roll out is expected to be finalised by May 2024.

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Retail TouchPoints

SEPTEMBER 20, 2023

They incorporate physical and sensory techniques, including tactile and olfactory inputs, that reinforce the customer’s belief that she has entered a pure brand realm, a universe crafted entirely by the values of the host luxe maker. Nothing can be tangential — it all communicates the fashion house’s value and promise.

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Retail Fashion Presentation Omnichannel 202

Retail TouchPoints

NOVEMBER 23, 2020

Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers.

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Omnichannel Department Stores eCommerce Fulfillment 188

Retail TouchPoints

APRIL 29, 2024

James Reid, Chief Innovation Officer, AllSaints Those are tough odds for any one app to face, but it didn’t intimidate British fashion brand AllSaints or its Chief Innovation Officer James Reid. Celebrating its 30th anniversary this year, AllSaints operates over 200 stores across 27 countries.

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Retail TouchPoints

AUGUST 23, 2021

The turmoil also proved that mobile technology enables needed flexibility in times of disruption and drives superior customer experiences that make retailers more competitive. A lasting effect of the pandemic is that it’s increased customer demand for more options and raised expectations for more personalized experiences.

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Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Fashion Accessories Arts Clothing 206

Retail TouchPoints

AUGUST 18, 2020

We’re back and bringing more community responsibility, fashion-forward footwear, and on-trend partnerships,” Margolis added. The 790 owned and franchised Payless locations outside North America continued to operate as separate legal entities; their number has fallen slightly over the past 18 months, to 710.

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Retail TouchPoints

MAY 9, 2023

Despite the controversies, the fast-fashion brand has been named one of Gen Z’s favorite brands and one of the fashion industry’s most popular brands. As its reach and impact in the fashion industry continues to grow, SHEIN is focused on righting the brand ship and zeroing in on its manufacturing and product development processes.

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Fashion Fulfillment Apparel Order Fulfillment 232

Retail TouchPoints

JANUARY 20, 2022

Amazon has announced plans for its first-ever physical fashion store — dubbed Amazon Style — which will feature women’s and men’s apparel, shoes and accessories. Amazon said associates will also be key in providing customer service, managing back-of-house operations and helping customers check out.

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Clothing Payment Services Apparel Department Stores 209

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla. Designed to distribute 22.2

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Fulfillment Jewelry Operations Technology 222

Retail TouchPoints

JANUARY 19, 2022

Doubling down on stores: Like many executives helming omnichannel businesses, Louvet emphasized the continued importance of physical locations. He pointed to the success of the brand’s Milan and Shanghai locations, which have a hospitality component and are “very elevated from [the experiences of] three or four years ago.”

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Retail TouchPoints

AUGUST 1, 2023

8 acts as a strategic vehicle to think about “larger bets” that will be “transformational for Walmart in the medium- to long-term,” according to Jaya Balasubramaniam, VP of Incubation, Strategy and Operations for Store No. The big question was whether consumers would adopt this in a similar fashion.

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Retail TouchPoints

JANUARY 27, 2023

Our men’s business has experienced significant growth over the past several years, and Saks continues to be the destination that shoppers look to for the latest in men’s luxury fashion,” said Tracy Margolies, Chief Merchandising Officer at Saks in a statement.

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Retail TouchPoints

MAY 5, 2021

As factors like in-store food samples and style assistants may come back into fashion, some pandemic-inspired changes will likely remain — such as the demand for curbside service and app-centric communications with customers. Another dimension to the ‘convenience’ experience is contactless delivery of services and products.

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Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

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Payment Services Payments Retail Social Media 183

OrderDynamics

JANUARY 10, 2019

How Is Omnichannel Retail Strategy Like a Board Game’s? Since then, I realized the strategy of a game called “Ticket to Ride” is similar to an omnichannel retail strategy. Connection to Omnichannel Retail Strategy? In other words, they took the short route to adopt omnichannel. What Happens Next?

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Games Omnichannel Retail Fulfillment 50