Retail TouchPoints

MARCH 9, 2023

My daughter lives in technology. For that generation, this,” Hawkins said holding up his cellphone, “is just who they are, and they demand a great experience — they want it now, they want it easy, they want it fast and they want it secure. “We So for us it’s really about getting the right products to her at the right time.”

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Retail TouchPoints

MAY 31, 2022

She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience. Intermix has named board member and former President and CEO of Neiman Marcus Group Karen Katz to the position of interim CEO, effective June 7.

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365 Retail

MARCH 15, 2024

The Retail Technology Show has announced that Dr Nick Beighton, CEO of MATCHESFASHION and Chairman of Secret Sales, will join its headline speakers as part of its 2024 conference programme. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

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Technology Fashion eCommerce Retail 57

Omnisend

MARCH 29, 2021

If ever any industry fully embraced ecommerce, it’s fashion. According to Shopify’s Fashion Industry Report , the fashion industry will reach a whopping $713 billion by next year. That number is largely influenced by the industry’s domineering growth, as indicated by ecommerce fashion industry statistics from Statista.

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Fashion eCommerce Omnichannel Clothing 148

Fabric

MARCH 14, 2023

Welcome to Part 2 of The Modern Retailer’s Guide To Dropshipping Fashion and Apparel. In Part 1, we covered the basics of dropshipping and explored the reasons why every fashion retailer should switch from a traditional retail model to an asset-light dropship model. 5 Tips and Strategies for Dropshipping Fashion and Apparel 1.

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Apparel Fashion Shipping Costs Merchant Services 130

Retail TouchPoints

SEPTEMBER 8, 2023

Fashion retailer Rue21 is bringing a new CIO on to its revamped leadership team. Rue21 also has made several executive appointments to strengthen its leadership team and stay at the forefront of change within the affordable fashion industry. Scott Saeger, who will take on the role starting Sept.

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Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. It involves not just the right technology but also the right skills, processes, and culture.

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Supplies Customer Experience Technology Omnichannel 245

Fabric

DECEMBER 15, 2023

In this blog post, we’ve compiled a list of key takeaways from this insightful discussion, focusing on how retailers can navigate the instant gratification economy, deliver true omnichannel experiences, and leverage innovative solutions like real-time inventory, order management and fulfillment, and dropshipping. 5 Key Takeaways 1.

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Retail TouchPoints

APRIL 14, 2023

Walmart’s digital sales have risen steadily since then, including 12% annual growth in fiscal 2022, and it has recently expanded its online offerings to include an ecommerce site and customer experience aimed at SMBs as well as an overall revamp of its digital storefront with an emphasis on discovery. 28, 2023, fell 14% to $514.3

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Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. So how does NMG see these digital investments leveling up its omnichannel game?

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Retail TouchPoints

FEBRUARY 7, 2023

Many members of this young, savvy demographic are exchanging their dependence on fast-fashion destinations like SHEIN , choosing to invest in quality over quantity. Chen added that many luxury brands, like Tommy Hilfiger , have been increasingly eager to test more emerging technologies in order to appeal to local audiences.

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Payments Omnichannel Payment Services Consumer 289

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

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Retail TouchPoints

JUNE 21, 2022

Before the May 25, 2022 grand opening of Amazon Style — the retailer’s initial venture into fashion brick-and-mortar retail — some thought the Los Angeles space at the Americana at Brand would be dominated by technology and devoid of human interaction. Fitting Digital into Physical Fashion Retail. Photo courtesy of Amazon.

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Fashion Payment Services Jewelry Recommendation 216

Retail TouchPoints

DECEMBER 16, 2022

Warner Music Group (WMG) will partner with and invest in digital fashion retailer DressX , gaining a platform for select WMG artists to design their own virtual fashion lines. The company is committed to sustainable fashion, promoting the digital garment market as a way for consumers to showcase their style digitally.

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Retail TouchPoints

SEPTEMBER 20, 2023

A system of visual cues, environmental inputs, and — almost always — integrated technologies and displays are interpreted and enabled through pure interior design and architectural solutions. Nothing can be tangential — it all communicates the fashion house’s value and promise.

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Retail Fashion Presentation Omnichannel 238

Retail TouchPoints

SEPTEMBER 12, 2023

Khloe Kardashian founded Good American with Emma Grede to “redefine fashion for the modern woman.” The store features its fully inclusive line of denim, ready-to-wear styles, swimwear and shoes, but Crave Retail fitting room technology is at the center of the experience.

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Apparel Clothing Technology Customer Experience 259

Retail TouchPoints

MARCH 29, 2021

Luxury online fashion retailer Mytheresa has improved add-to-cart and conversion rates as well as reduced mobile bounce rates and increased newsletter signups in China following the deployment of the Kibo unified commerce solution.

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Omnichannel Fashion Mobile Improvements 262

Retail TouchPoints

APRIL 12, 2023

In November 2022 alone, for example, Leap opened multiple stores at Simon properties in California and Florida: True Classic Tees in Los Angeles’ Del Amo Fashion Center and ThirdLove , Sugarfina and Goodlife in Florida’s Town Center at Boca Raton. “We The Leap team then signs and manages the lease and designs a path for execution.

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Operations Omnichannel Customer Experience Consumer 328

Retail TouchPoints

AUGUST 23, 2021

The turmoil also proved that mobile technology enables needed flexibility in times of disruption and drives superior customer experiences that make retailers more competitive. A lasting effect of the pandemic is that it’s increased customer demand for more options and raised expectations for more personalized experiences.

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Mobile Payment Services Technology Payments 264

Retail TouchPoints

AUGUST 8, 2022

The pandemic hit the fashion rental company hard as homebound consumers opted not to refresh their wardrobes. Not only is the current labor environment making it hard to find good help, but as omnichannel commerce evolves, retailers are finding themselves in more need of skilled tech workers than ever before.

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Technology Fashion Omnichannel Management 290

Retail TouchPoints

SEPTEMBER 6, 2022

Make no mistake, this is a treacherous environment for retailers, which must make complex and difficult decisions about where to invest and divest, how to train employees, which technologies to employ and so on. strikes Gen Z as cumbersome, slow and old-fashioned. Customize physical stores to the omnichannel experience.

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Merchant Services Payment Services Financial Services Omnichannel 275

Retail TouchPoints

NOVEMBER 20, 2023

The luxury fashion house is partnering with EON , a company specializing in Digital ID technology, to embed a custom-produced song by Archive, a London-based trip-hop group, into items from the collection. Balenciaga is venturing into wearable tech with a new merchandise series that gives consumers exclusive access to media.

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Arts Fashion Channel Technology 259

Retail TouchPoints

JANUARY 20, 2022

Amazon has announced plans for its first-ever physical fashion store — dubbed Amazon Style — which will feature women’s and men’s apparel, shoes and accessories. Our guess is, especially at the outset, associates are also going to also be spending a lot of time helping customers use the app, too.).

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Clothing Payment Services Apparel Department Stores 245

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

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Retail TouchPoints

NOVEMBER 23, 2020

Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers.

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Omnichannel Department Stores eCommerce Fulfillment 206

Retail TouchPoints

AUGUST 14, 2023

At the core of its sneaker designs is patented technology from its innovation division, HandsFree Labs, which allows people to step into their shoes without untying their laces. The coolest thing about being in marketing is your connection to the customer, but we have to communicate [that connection] along with the product,” McArthur said.

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Technology Fashion Consumer Marketing 235

Retail TouchPoints

JUNE 26, 2023

Jessica Kogan, Chief Growth and Experience Officer, Vintage Wine Estates Kogan has been at the forefront of changing this dynamic and bringing wine into the digital world. Now it’s becoming truly omnichannel, and it’s about being at your best wherever you met the customer in their digital journey.

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Food and Beverages eCommerce Fashion Information 272

Retail TouchPoints

JUNE 22, 2023

“We think of it as a way to deepen the relationship with our customers and get them into new categories.” Physical Stores Create Unique Value and Get ‘Premium’ Investment Like many omnichannel retailers, Anthropologie understands the unique value of its stores.

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Retail TouchPoints

MARCH 23, 2023

Through Snapchat’s AR technology we have seen the evolution of AR from just entertainment and self-expression to true utility for both consumers and businesses,” said Snap in its announcement of ARES. In the next decade we’re excited to take our world-class AR technology to businesses’ websites and apps.

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Apparel Retail Fashion Recommendation 162

Mi9

JULY 28, 2020

Today it is more critical than ever to quantify the value impact of a technology investment in order to make a well-informed decision and drive consensus internally. Having the right technology in place to be able to adapt to new or changing trends quickly will be a major success factor coming out of the crisis. INVENTORY REDUCTION.

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Technology Download Improvements Omnichannel 98

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Don’t Overspend on Real-Time Inventory Update Frequency.

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Shipping Costs Payment Services Merchant Services Payments 268

Retail TouchPoints

DECEMBER 13, 2021

Historically], there’s been a lot of investment into ecommerce and store technology, but we’ve been kind of scrimping on supply chain over the last five years. How do you remove friction and enhance service and experience in your store in a brand-right way? COVID has certainly changed the game.

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365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience. And the evidence to support this adoption is overwhelming.

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Technology Retail Omnichannel Improvements 52

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. Increasingly, consumers want to browse and buy with the ease of click, or find products faster using in-store location technologies.

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Payment Services Payments Retail Social Media 184

Retail TouchPoints

DECEMBER 4, 2023

Having a facility on the West Coast reduces inbound and outbound transportation, and close proximity to our customers means they’ll receive ecommerce orders that much faster. RTP: What are the most important technology investments that have been made in the new fulfillment center?

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Fulfillment Jewelry Operations Technology 255

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. In short, CX helps you build and maintain a loyal customer base. That’s not all!

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eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

AUGUST 1, 2023

Our explicit mandate is to [dig into] uncertainty in nascent technologies, uncertain adaptations into retail, but also uncertain business models. The big question was whether consumers would adopt this in a similar fashion. 8 has explored to support future experience innovation.

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