Retail TouchPoints

JUNE 15, 2022

While this is not optimal, the impacts of supply chain “failures” were blunted by there being an indirect impact on the customer, with the store and its associates acting as a buffer. Enter omnichannel commerce — and an extra layer of service and complexity over your existing supply chain operation. You need to do both.

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Supplies Customer Omnichannel Shipping 246

Kibo

JULY 17, 2020

Since March, stores have had to close, limit customers, and scale back hours to adhere to COVID-19 regulations. At the same time, customers have sheltered in place, and have been eager to adopt safe shopping habits. BOPAC in its current form might be new to many retailers, but it’s also new to a lot of customers.

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Customer Experience Fulfillment Customer Multichannel 62

Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. Learn how to make your touchpoints consistent, well-designed, and connected to provide a completely seamless experience. Learn more!

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Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. However, many retailers struggle to deliver these experiences because of limited resources and a lack of expertise. Location-Powered Experiences Drive Results.

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Payment Services Retail Shipping Costs Mobile 240

Retail TouchPoints

MAY 18, 2021

The study also revealed that many of these behavioral changes are here to stay: 95% of consumers said they expect at least one COVID-related lifestyle change to be permanent. They could be dark stores serving as micro-fulfillment centers, cutting down on shipping and delivery costs.

eCommerce 177

eCommerce Shipping Costs Fulfillment Supplies 177

Retail TouchPoints

SEPTEMBER 15, 2021

EPAM Continuum, a global innovation design firm that specializes in customer experience design, recently unveiled the concept of “Blend Space” to illustrate how experiential flow and physical-digital touch points can meet a range of needs and shopping “modes.” People want to know that what they are buying is the “right” thing for them.

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Retail TouchPoints

OCTOBER 12, 2020

There are also six tracks of curated content for more in-depth dives and revealing case studies: Business Agility Digital Commerce E-Commerce Optimization Experiential Initiatives Omnichannel Fulfillment Touchless Retail. 13 at 5:45 pm (ET).

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Retail TouchPoints

APRIL 5, 2023

It’s a community gathering place and, in turn, it’s the responsibility of the owner and programmer of that center to make sure that it has all of those things that keep the customer there, brings them in more frequently and encourages them to stay longer. Embedded in that is the next iteration of shopping experience centers.

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Food and Beverages Operations Consumer Omnichannel 301

Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. This involves personalized product recommendations, marketing messages and customer service.

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Supplies Customer Experience Technology Omnichannel 225

Retail TouchPoints

FEBRUARY 12, 2021

The study draws on the expertise of its team of global analysts covering 100 countries around the world to identify the traits that will define consumer behavior this year. For that reason, a seamless, streamlined customer experience will be front and center. Here are five key takeaways: The 2021 Consumer is Craving Convenience.

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Retail TouchPoints

OCTOBER 31, 2023

Lotis Blue’s recent Future of the Retail Workforce Study analyzed data from more than 1,000 hourly retail workers. Established store associates are no strangers to the complexities of omnichannel. Understand who has the skills to engage customers and who is better suited for non-customer-facing jobs,” Brown advised. “If

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Retail TouchPoints

JUNE 7, 2023

That’s according to a recent study by the ICSC that surveyed Gen Z consumers, defined by the Pew Research Center as those born between 1997 and 2012. The study found that four out of five are worried about the health of the U.S. Almost all of Gen Z chooses to shop in person; they are truly the omnichannel shopper,” said Cegielski.

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Food and Beverages Travel Hobbies Shipping Costs 260

Pivotree Blog

OCTOBER 10, 2023

Customer demand and fulfillment needs are growing beyond the ability of monolithic systems to accommodate. It’s also helpful to be able to customize your ecosystem to meet unique requirements that may not be built into a solution. The inability of yesterday’s systems to meet tomorrow’s demands is already showing.

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Supplies Order Fulfillment Omnichannel Fulfillment 52

Retail TouchPoints

AUGUST 10, 2021

Additionally, the goodRETAIL: How Vera Bradley Leaned into Socially Responsible Retail session will provide a case study showing the benefits of aligning the store experience with increasingly values-driven consumers. Rethinking the Brick-and-Mortar Store.

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Events Supplies Omnichannel Consumer 264

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

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Technology Retail Customer Experience Presentation 265

Pivotree Blog

OCTOBER 10, 2023

While inventory and fulfillment continue to drive customer experiences and repeat business, supply chains have become more complex and less reliable.The sudden shift in demand for retailers was epic, and as a result, new industry leaders emerged. Pre-pandemic, supply chains weren’t a hot topic.

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Retail TouchPoints

OCTOBER 6, 2022

The 18 sessions also charted the impact of fast-changing consumer trends with new research and offered real-world case studies and use cases to show these solutions in action. Following are recaps of some of the most pertinent presentations. Registration is free, and of you already attended a live session when they aired Sept.

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lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

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Shipping Costs eCommerce Order Fulfillment Shipping 130

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. Remember the old saying: You can’t manage what you don’t measure.

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Mobile Fulfillment Operations Omnichannel 150

Omnisend

MAY 5, 2021

BOPIS works particularly well within an omnichannel strategy , so after choosing the right ecommerce platform to host your store, you can look into a marketing platform that offers advanced omnichannel capabilities. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

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Shipping Costs Shipping Omnichannel Fulfillment 148

Retail TouchPoints

SEPTEMBER 29, 2020

You can encourage initial purchases and repeat business by fulfilling quickly, responding thoughtfully and promptly to inquiries and reviews and by maintaining a competitive pricing structure.”. Look at your peak times and work with fulfillment centers to determine what should go to the stores and what should go to the fulfillment centers.

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Webinar Payment Services Shipping Costs Retail 259

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 138

Consumer Payment Services Fulfillment Multi-channel 138

Pivotree Blog

APRIL 6, 2023

The Easter weekend is a significant peak period when online sellers find an excellent opportunity to win more customers and boost sales. According to an NRF study, the average Easter spending by US citizens has increased from $140.62 Online spending during this period has been rising steadily over the past few years.

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Customer Omnichannel Payment Services Fulfillment 52

Retail TouchPoints

NOVEMBER 12, 2021

In fact, despite the general focus on Shopify as an ecommerce enabler, Podduturi said offline solutions are an equally critical piece of the company’s offerings as it works to build a full omnichannel platform for retail. “At RTP: Shopify recently released a study on the state of local retail in the U.S.

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Shopify Merchant Services Shipping Costs eCommerce 229

Retail TouchPoints

AUGUST 3, 2020

Retail TouchPoints (RTP): What implications do the five emerging customer segments have for retailers as they plan for a post-pandemic future? Jeff Orschell: The big thing for me is that we all need to stop thinking about selling something to somebody, and think about how we can fulfill and enrich the lives of the people we’re serving.

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Consumer eCommerce Omnichannel Fulfillment 278

OrderDynamics

DECEMBER 11, 2018

Fulfill Your Cup: Make Your Click And Collect Orders Even More Convenient. With the rise of omnichannel, consumers now have more options than ever for how to shop, and more importantly, how to have their order fulfilled. Omnichannel retail consumers want it all. No two consumers shop in the same way.

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Fulfillment Multi-channel Omnichannel Order Fulfillment 50

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. 17 from 1:20 to 2:10 p.m. 17 from 12 to 12:30 p.m.

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Fabric Blog

APRIL 22, 2024

In the previous post, Never Miss A Sale , we announced the availability of order fulfillment logic (OFL) which allows retailers to orchestrate and optimize how your distributed order management (DOM) system works across the order fulfillment process, as part of fabric OMS.

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Social Media Merchant Services Order Fulfillment Webinar 52

GetElastic

APRIL 11, 2023

This approach also enables businesses to provide a more seamless and consistent experience across multiple channels, from desktop to mobile to social media. According to a study , over $1.65 These technologies can also automate back-end processes like inventory management and order fulfillment.

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Payment Services Payments Social Media Mobile 147

Retail TouchPoints

AUGUST 7, 2020

One common thread among many of the studies: fewer trips to brick-and-mortar stores in favor of increased online shopping. However, other potentially even more significant trendlines show fundamental changes in consumers’ decision-making process related to picking brands and demonstrating customer loyalty.

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Consumer Retail Merchant Services Document 263

Retail TouchPoints

AUGUST 19, 2022

That’s a pretty good indication that we’re moving the dial more toward blended omnichannel experiences. RTP: In a 2021 study across market segments, IDC found that 36% of employers planned to invest in employee experience to drive growth and innovation. Meanwhile, only 15% said they’re going to spend less.

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Technology Shipping Costs Omnichannel Mobile 248

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Mitigating Fraud In The Customer Journey.

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Shipping Costs Merchant Services eCommerce Accessories 150

Fabric

MARCH 14, 2023

Throw in soaring customer acquisition costs , high cart abandonment rates , and declining customer retention rates , and you start to see why the fashion retail sector is such a competitive and unforgiving industry. It’s also important to establish clear expectations and guidelines for order fulfillment and shipping times.

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Apparel Fashion Shipping Costs Merchant Services 130

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. Key Ecommerce and Digital Marketing Trends.

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Payments Payment Services Customer Experience Social Media 218

Pivotree Blog

SEPTEMBER 22, 2022

Guarantee customer delight, by making a list and checking it twice. Omnichannel ordering capabilities. Warehouse, Fulfillment and Delivery. Lost orders, revenue and customer experience…ouch. Happy customers that can track and receive their order as promised, means a repeat customer. Load testing.

Payment Services 52

Payment Services Supplies eCommerce Multi-channel 52

Retail TouchPoints

DECEMBER 16, 2020

Three Strikes and Customers are Out (of Your Store). During my years at Target , we did study after study and determined that we had three chances to be out-of-stock with a customer,” said Sankary. “It Now, supply chain is integrated into the product design and the customer experience.”.

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Webinar Supplies Multichannel Presentation 278

Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. With online purchases making up 15.1%

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