Retail TouchPoints

JULY 27, 2022

To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs. With that in mind, here is a look at five strategies that can help grocers optimize online integration of their grocery store.

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Payment Services Shipping Costs Omnichannel Fulfillment 246

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Omnichannel Shipping Costs Supplies 279

Retail TouchPoints

MARCH 28, 2024

To overcome the challenges that congestion presents, last mile logistics companies are exploring a variety of operational innovations, many of which involve leveraging the latest advances in technology. They can set times based on traffic data as well as the availability of customers. Anar Mammadov is the CEO of Senpex Technology.

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Technology Presentation Travel Operations 269

Wiser

FEBRUARY 21, 2024

As the world navigated the complexities brought on by COVID-19, retail strategies had to evolve rapidly to maintain a competitive edge. A core theme discussed was the accelerated adoption of technology in the face of adversity. A core theme discussed was the accelerated adoption of technology in the face of adversity.

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Technology Multi-channel Shopping Carts Presentation 78

Kibo

MARCH 17, 2023

In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. This strategy typically requires a modern order management system that can manage complex inventory and omnichannel distribution models and has extensible fulfillment capabilities.

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Fulfillment Operations Shipping Costs Merchant Services 62

Fabric

FEBRUARY 22, 2024

With fabric OMS, any retail operator can configure order routing rules to reduce order errors, get closer to customers, and reduce shipping expenses. As businesses grow, so does the complexity of allocating resources to fulfill customer orders across multiple locations. What is OFL?

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Fulfillment Shipping Costs Order Fulfillment eCommerce 100

Retail TouchPoints

JANUARY 3, 2024

Retailers must recognize that an efficient returns process is not just a cost-saving measure but also a growth strategy. By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. This is where innovative solutions like doorstep returns come into play.

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Retail Shipping Costs Improvements Customer Experience 268

Kibo

OCTOBER 27, 2020

Over the years, small and mid-sized retailers have made great strides competing against ecommerce behemoths by implementing strategies that have allowed them to offer the same customer experience and fast delivery as the Amazons and Walmarts of the world. Describe the current state of fulfillment and delivery.

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Customer Experience Management Customer Fulfillment 118

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. New technologies such as semantic vector search have made it possible to not only deliver what buyers are searching for but also fulfill their goals. This is still true.

Retail 280

Retail Omnichannel eCommerce Fulfillment 280

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. But leadership teams still need to keep an eye on strategies for long-term, profitable growth. How can we optimize product development and merchandising to better cater to customer needs?

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Supplies Arts Customer Loyalty Fulfillment 231

ESW

DECEMBER 4, 2023

The company leverages its deep understanding of local markets to create unique DTC opportunities that drive customer lifetime value. ESW acquired Scalefast in June 2022, and the combined organization offers brands and retailers a complete portfolio of technology and services that cost-effectively support any stage of a company’s development.

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

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Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

SEPTEMBER 13, 2023

It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. Tackling issues that affect the overall customer experience is crucial. Mittal joined Mastercard in 2014.

Shipping Costs 247

Shipping Costs Payment Services Banking Retail 247

Ecommerce Platforms

OCTOBER 27, 2022

The best fulfillment services for Shopify are designed to help ecommerce business owners deliver products to their customers quickly and efficiently. After all, once your customer has made a purchase, they’re relying on you to ensure it gets to them with minimal hassle. What are the Best Fulfillment Services for Shopify?

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Merchant Services Fulfillment Shipping Costs Shopify 104

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing? What is Omnichannel Retailing?

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Omnichannel Multichannel Payment Services Retail 101

Retail TouchPoints

JANUARY 26, 2023

The company that perfected a global fulfillment network with massive warehouses at its core is now rethinking its approach. Smaller facilities can fit into spaces closer to city centers, shortening delivery times for local customers. It turns out that bigger isn’t always better.

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Sporting Goods Retail Fulfillment Customer Experience 314

Retail TouchPoints

DECEMBER 23, 2022

Adapting to our current economic realities is no different — it will require a mix of creativity, technology and agility. Discounting and perks like free shipping have been successful drivers of Black Friday and Cyber Monday campaigns; however, dropping prices is not a winning strategy that creates a path to profitability.

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eCommerce Shipping Costs Retail Recommendation 222

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. We are making the necessary moves to reinvigorate relationships with our customers through improved shopping experiences, relevant assortments and compelling value.” Macy’s, Inc. Q4 net sales of $8.1 billion were 1.7%

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Department Stores Fulfillment Supplies Improvements 263

Retail TouchPoints

MAY 3, 2023

Brick-and-mortar stores will continue to be important distribution nodes in the omnichannel experience, so taking the steps toward linking sustainability efforts to the customer experience will ultimately grow brand value and move us toward a more sustainable future.

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Retail Supplies Omnichannel Consumer 263

Retail TouchPoints

AUGUST 17, 2023

They strive to create seamless, personalized customer experiences to continue to attract discerning consumers and build efficient supply chains, yet they often encounter barriers presented by fragmented technology infrastructure, which hinders scalability without disruption.

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Consumer Payment Services Food and Beverages Supplies 226

Retail TouchPoints

JANUARY 31, 2024

As Chief Product Officer Tsai will be responsible for driving the strategy behind Fanatics’ owned ecommerce sites and will work closely with the Fanatics technology team to drive customer experience investments. Additionally, Stephen Dowling joins Fanatics Commerce as President of International.

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Fulfillment Customer Experience Operations Technology 198

Retail TouchPoints

OCTOBER 16, 2020

The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? Always keep your customers in the loop when it comes to their orders. Don’t Shy Away From Investing in New Technology.

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Shipping Costs Shipping Merchant Services Order Fulfillment 283

Fabric

DECEMBER 15, 2023

In this blog post, we’ve compiled a list of key takeaways from this insightful discussion, focusing on how retailers can navigate the instant gratification economy, deliver true omnichannel experiences, and leverage innovative solutions like real-time inventory, order management and fulfillment, and dropshipping. 5 Key Takeaways 1.

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eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

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Sporting Goods Technology Omnichannel Operations 280

Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. It involves not just the right technology but also the right skills, processes, and culture.

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Supplies Customer Experience Technology Omnichannel 233

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences.

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Shipping Costs eCommerce Customer Experience Recommendation 233

Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

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Technology Shipping Costs Omnichannel Mobile 258

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them. Advanced customer support.

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Consumer Customer Loyalty Customer Experience Recommendation 237

Retail TouchPoints

OCTOBER 25, 2023

Check out the Retail Strategy & Planning Series on-demand. Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. The same is true in retail with BOPIS experiences,” Walker added. “If

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Multi-channel Customer Experience Mobile Improvements 316

ESW

MARCH 5, 2024

Brands and retailers that have not yet adopted omnichannel strategies may be missing out on opportunities to grow business – especially in global markets. ” Defining Omnichannel Logistics Retail isn’t just about selling products anymore – it’s about creating an experience and meeting shoppers where they are.

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Omnichannel Multi-channel Retail Shipping Costs 88

Retail TouchPoints

MAY 25, 2023

The sale of Zulily is part of Qurate’s three-year transformation strategy , launched in June 2022 and dubbed Project Athens. He added: “Zulily has been a trailblazer in using technology to create a compelling online customer experience.

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Apparel Banking Fulfillment Online Retail 231

Retail TouchPoints

SEPTEMBER 1, 2022

Retailers and ecommerce brands often see profit margins negatively affected by a strategy aimed at deep discounts, so managing excess inventory is typically a more favorable approach. Better Inventory Forecasting = Happier Customers. Turning to tech-enabled fulfillment not only reduces the chances of excess inventory and lowers costs.

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Fulfillment Retail Supplies Operations 280

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

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Customer Retention Jewelry Outdoor Fulfillment 240

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S.

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Retail Clothing Events Games 220

Retail TouchPoints

JULY 17, 2023

Radar , a technology company that provides a platform to support in-store inventory accuracy and location, has secured $30 million in a Series A funding round led by returning investor Align Ventures, along with The Ferrante Group, Future Archives and RX Ventures, which is the venture capital arm of South American retailer Lojas Renner.

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Fulfillment Technology Customer Experience Consumer 194

Fabric

MARCH 14, 2023

In Part 2 , we will delve deeper into the world of dropshipping, and explore some of the best tips and strategies for successfully dropshipping fashion and apparel products. Companies must update their operating models and adjust their strategies for supply chain, sales channels, and digital marketing in order to keep up.

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Apparel Fashion Shipping Costs eCommerce 130

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

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Customer Customer Experience Supplies Omnichannel 256