Retail TouchPoints

FEBRUARY 14, 2023

Very always seeks to deliver superior customer experiences,” said Paul Hornby, Digital Customer Experience Director at The Very Group in a statement. “An An important part of that is recognizing each shopper’s unique preferences and needs, and helping them find the best items for their lifestyle.

Toys 218

Toys Fashion Customer Experience Channel 218

Retail TouchPoints

FEBRUARY 5, 2024

Ingka Group , parent company of Ikea Retail, has debuted an AI-powered home design inspiration and shopping tool on the OpenAI GPT Store.

Omnichannel 277

Omnichannel Recommendation Improvements Marketing 277

365 Retail

JUNE 6, 2022

H&M Group is currently rolling out a pilot in US COS stores, where tech-enabled in-store shopping solutions provide visitors with seamless payment options, personalised styling recommendations, faster checkout, and upgraded delivery/return options. Photo: H&M Group. Alan Boehme, Chief Technology Officer, H&M Group.

Fashion 52

Fashion Recommendation Technology Customer Experience 52

Retail TouchPoints

AUGUST 29, 2023

This vision needs to be driven by a clear understanding of customer pain points and how you can solve them. Think big — way outside the product recommendations box. Focus on the customer: It’s easy to focus on building personalization capabilities and lose focus on the customer.

Multi-channel 237

Multi-channel Retail Customer Experience Customer Data 237

Retail TouchPoints

JANUARY 27, 2022

A lot has changed since the Neiman Marcus Group (NMG) was founded back in 1907, but one thing that hasn’t changed is the company’s relentless focus on customer service and style. More than a century on, the company still sees high-touch “style interactions” as its key differentiator. REGISTER NOW. “

Recommendation 297

Recommendation Technology Mobile Customer Experience 297

Retail TouchPoints

SEPTEMBER 13, 2021

Shopper data points are fed into behavioral models that predict when a shopper is close to leaving the site and then makes a recommendation — such as a special opportunity, a substitute product or an additional service — to move the customer toward purchase.

Games 256

Games Improvements Operations eCommerce 256

Retail TouchPoints

JANUARY 5, 2024

A small group ( 1% ) of Google Chrome users are now eligible for Tracking Protection , which restricts the use of these cookies by default. GNC has been using machine learning and AI-powered solutions to sharpen its product recommendations, which is particularly important in the health and wellness category.

Recommendation 301

Recommendation Consumer Information Customer 301

Retail TouchPoints

MARCH 27, 2023

Instacart also has announced four new studies with leading academic institutions and health systems examining the impact of nutrition security interventions and food-as-medicine programs on different patient groups, including those living in low-income and food-insecure households.

Recommendation 314

Recommendation Technology Management Customer 314

MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

365 Retail

JUNE 22, 2021

The ‘Superdrug Store Insider’ service is now available to all Superdrug.com customers and will connect online users to Superdrug store colleagues for support and recommendation when buying fragrance and makeup – two categories where browsing and recommendation are key to customer experience.

Beauty and Health 52

Beauty and Health Customer Experience Customer Recommendation 52

Retail TouchPoints

MAY 31, 2022

However, according to findings in our 2022 Relevance Report , retail brands aren’t yet availing themselves of this actionable customer data — or if they are, they aren’t yet using it to deliver compelling customer experiences. AI-powered personalized recommendations. recommendations, and personalization.

Mobile 327

Mobile Customer Data Recommendation Fashion 327

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Kathy Kimple is the Executive Director of OSF Digital’s Strategy group.

eCommerce 277

eCommerce Omnichannel Comparison Shopping Recommendation 277

Retail TouchPoints

AUGUST 23, 2023

Cameras and sensors surround a basketball court, treadmills offer visitors feedback on their performances, in-store trainers use the data to provide advice and assistants analyze results to make product recommendations. The Lacek Group is an Ogilvy Experience company.

Travel 219

Travel Clothing Technology Customer Loyalty 219

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

JANUARY 8, 2024

With this data, brands can better understand customer fit issues, improve how they communicate sizing to customers and even incorporate the feedback into product designs and manufacturing. Amazon, like much of the retail industry, has been focusing on AI’s potential in recent months.

Apparel 147

Apparel Beauty and Health Recommendation Fashion 147

Retail TouchPoints

AUGUST 7, 2023

To get treatment, consumers can visit the Amazon Clinic web page or access it on the Amazon mobile app; compare response times and prices from multiple telehealth provider groups; complete an intake form; and connect with their chosen provider.

Shipping Costs 229

Shipping Costs Subscription Shipping Mobile 229

Retail TouchPoints

AUGUST 18, 2022

These luxury houses are helping break boundaries and set new standards across the supply chain and customer experience. For example, LVMH, Prada Group and Richemont ’s Cartier founded the Aura Blockchain Consortium in 2021 as a nonprofit organization to develop the first luxury blockchain to help increase transparency.

Cryptocurrencies 263

Cryptocurrencies Payments Payment Services Fashion 263

Fabric

DECEMBER 15, 2023

With a background in traditional e-commerce, Lori shared her experiences from companies like Bloomingdales, Shopbop, and the Gilt Group, and emphasized the urgency for retailers to align with evolving customer expectations.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

FEBRUARY 15, 2023

Personalized customer experiences: AI.Retail now leverages Google Cloud’s Discovery AI solutions for retail, which can reduce search abandonment through Google-quality search capabilities, deliver personalized recommendations at scale and help shoppers find products with images.

Merchant Services 284

Merchant Services Supplies Retail Customer Data 284

Retail TouchPoints

APRIL 3, 2024

Extending your returns window beyond the standard 30 days — perhaps to 60 or even 90 days — can provide a competitive edge, making customers feel more comfortable making a purchase decision; Use returns as an opportunity for engagement : Turn the returns process into a positive touch point by maintaining open communication.

Shipping Costs 206

Shipping Costs Shipping Labels Shipping Consumer 206

Groove

MAY 12, 2021

Continue reading to uncover two of the best email marketing software platforms that we often recommend to our clients. Grow your business and create an exciting and engaging customer experience through personalization, segmentation and automation. Best Email Marketing Software. The days of sending one-off email blasts are over.

eCommerce 370

eCommerce Marketing Merchant Services Recommendation 370

Retail TouchPoints

MARCH 15, 2023

Grove Collaborative has introduced Grove Wellness, a product hub featuring a personalization engine designed to sharpen recommendations around consumers’ evolving health and wellness needs. Grove was acquired by Virgin Group Acquisition Corp. II in June 2022 in a deal that took the company public.

Beauty and Health 299

Beauty and Health Consumer Recommendation Improvements 299

Retail TouchPoints

JANUARY 27, 2023

This diverse group of influential men from the worlds of sports, entertainment, business and activism will promote the digital luxury platform’s marketing campaigns and product launches, create custom content for Saks’ digital channels, and attend and host both virtual and in-person events.

Fashion 278

Fashion Events Recommendation Channel 278

Retail TouchPoints

AUGUST 2, 2023

Three companies in the space — intimates brand ThirdLove , Shopify aggregator Win Brands Group and apparel brand U.S. At the end of the day, regardless of the category, it ultimately comes down to, does the product solve a true problem and is this something that you would recommend to a friend?”

Omnichannel 243

Omnichannel Social Media Shopify Shipping Costs 243

Retail TouchPoints

AUGUST 10, 2023

To boost app downloads and usage rates, brands need to determine which features and capabilities will help them best differentiate the experience from those of their standard ecommerce and mobile commerce sites. Poshmark was also spotlighted for its attention to detail for both buyers and sellers.

Mobile 242

Mobile Retail Consumer Customer Experience 242

Retail TouchPoints

JULY 16, 2021

The NYC-based women’s denim brand has experienced 200% growth in sales over the past year, according to Tanya Zrebiec, VP of Strategy and Innovation at A3 Apparel Group, parent of 1822 Denim. Zrebiec attributes this success to the company’s focus on “ redefining how the customer shops for denim online.”. Take 1822 Denim as an example.

Technology 264

Technology Apparel Mobile Customer Experience 264

Retail TouchPoints

MARCH 12, 2024

Tools like wearables are helping them home in on personal mood insights and recommendations, highlighting which products and activities to pair with the mood of the moment. As a fashion brand, for instance, could you group clothes and accessories based on the moods they produce – from calm to excitement, passion or romance?

Consumer 247

Consumer Beauty and Health Retail Fashion 247

RTP blog

JANUARY 17, 2018

Store associates, when equipped with custom-made mobile apps tailored specifically for the retail experience, can achieve exponential performance and sales outcomes by offering customers a personalized in-store experience. Rodney Bryant is a retail expert and consultant for IBM Global Business Services.

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

Ecommerce Platforms

MAY 19, 2021

Shopify store owners are always looking for the best apps to help streamline operations and enhance the customer experience. This tool allows store owners to create professional-looking custom sizing charts and provide custom sizing recommendations. Let’s take a look: The Apparel Size Recommender.

Shopify 210

Shopify Clothing Recommendation Apparel 210

365 Retail

DECEMBER 6, 2022

Digital retailer Very , which is operated by The Very Group , has launched virtual make-up try-on features that use augmented reality to allow customers to discover and choose products that best match their needs. year-on-year).

Customer 87

Customer Multi-channel Customer Experience Technology 87

Retail TouchPoints

OCTOBER 24, 2023

This moment presents an opportunity for retailers to consider whether they need to shift their store layout or customer experience strategy to ensure employees are able to support the most value added activities, like spending time with customers in-store.

Retail 282

Retail Supplies Operations Technology 282

Kissmetrics

JANUARY 17, 2022

This is a technique marketers use to divide their list into smaller groups or segments. Segmentation helps brands to understand their customers better and target their products accordingly. Dynamic websites are a form of web design that relies on real-time data to provide a personalized experience. Product Recommendations.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Invest in Your People .

Customer Loyalty 221

Customer Loyalty Customer Retail Shipping Costs 221

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

Retail TouchPoints

MARCH 25, 2022

Two primary worker groups emerged during the COVID-19 pandemic: those who prefer (or tolerate) commuting to an office, and those enjoying a “commute” to a home-based workspace. Despite these cautious attitudes, nearly 50% of this group place value on whether a shop has a fun environment.

Travel 283

Travel Consumer Retail Recommendation 283

Retail TouchPoints

OCTOBER 15, 2021

As a result, brands and retailers need to think more holistically about their customers and how they can present products to them across all channels in a way that relates to them. It all comes down to better understanding who the customer is and how we can best serve them.” But it’s not just about listening; it’s about action.

Consumer 290

Consumer Retail Merchant Services Fashion 290

Retail TouchPoints

NOVEMBER 16, 2021

Brands can also leverage user-generated content to create an immersive community experience. A major beauty retailer, for example, has its own social community on its website where customers can share makeovers, product recommendations and styling techniques. More Immersive Experience Opportunities.

Outdoor 269

Outdoor Customer Experience Technology Accessories 269