Retail TouchPoints

SEPTEMBER 20, 2023

Timex will seek to keep watches “on wrists and out of landfills” with the debut of its Timex ReWound program, according to Shari Fabiani, SVP of Brand and Creative at Timex Group. Watches that have ticked their last tick will be broken down, with their parts upcycled into new products.

Shipping Labels 239

Shipping Labels Shipping Consumer Customer Experience 239

Retail TouchPoints

OCTOBER 13, 2022

Cannabis retailer Ayr Wellness has named former Neiman Marcus Group (NMG) executive David Goubert as President, effective Nov. Goubert was President and Chief Customer Officer at NMG, where he was responsible for the Neiman Marcus brand as well as all customer touch points. the Caribbean and Latin America.

Operations 288

Operations Supplies Fashion Shipping 288

ESW

JUNE 14, 2023

Finding the right warehouse and shipping provider can be a challenge for any brand with a DTC ecommerce channel. Here are eight factors and criteria every beauty brand should consider when selecting a warehouse and shipping provider. But for beauty brands, the task is even more daunting. Clearly, visibility is in.

Shipping Costs 78

Shipping Costs Shipping Online Catalogues Supplies 78

Retail TouchPoints

MAY 27, 2024

Make sure your mobile customer experience is optimized. With 64% of online shoppers completing at least half of their customer service on mobile devices, a mobile-first experience is mandated. Saving money means free return shipping, essential for three in four surveyed shoppers.

Live Chat 201

Live Chat Customer Social Media eCommerce 201

365 Retail

NOVEMBER 28, 2022

To conclude, brands that aimed at investing more in the social variable have replicated the experience of shopping with friends through devices, like squad shopping and group buying. . Retail formats in an omnichannel context ensure a seamless experience . What lessons can be learned?

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

JANUARY 29, 2024

While more retailers are handing off these tasks to other companies, presumably as a way to cut costs (rising shipping costs were identified as the top challenge among retailers, at 56% ), nearly as many ( 55% , up from 38% in 2022) worry about customer expectations around delivery times.

Fulfillment 248

Fulfillment Shipping Costs Omnichannel Retail 248

Groove

OCTOBER 6, 2020

Before working with the Groove Commerce team, Perform Group, the parent company to Curtain Call, operated a highly customized Magento website that often struggled with speed and page load times. Prior to enlisting our team's help, Perform Group managed their own servers in Magento. The Problem. How We Leveraged BigCommerce.

BigCommerce 370

BigCommerce Operations Magento B2B 370

Retail TouchPoints

MARCH 8, 2023

After three years of supply chain logistics and shipping delays, retailers have too much inventory sitting on shelves, and consumer demand continues to be in flux as inflation maintains a strong grip on budgets everywhere. This means the way consumers shop has drastically changed as new financing options rise in popularity.

Shipping Costs 221

Shipping Costs eCommerce Payment Services Customer Experience 221

OrderDynamics

DECEMBER 19, 2017

Retail Customer Experience: The Key to Success. I have participated in many vendor presentations and retailer discussions where the phrase “customer experience” has been used. Everyone agrees that a positive customer experience is a necessity for retail “winners”. Retail Customer Experience and Inventory.

Customer Experience 59

Customer Experience Customer Shipping Costs Retail 59

SellBrite

JULY 8, 2019

Shipping is one of the most time-consuming and frustrating parts of running an ecommerce business. If you’re just starting out, you might use more than one platform to process orders, calculate shipping, create and print labels, and ship products. What is Shopify Shipping? Fortunately, there’s good news.

Shipping Costs 98

Shipping Costs Shopify Shipping Shipping Labels 98

MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Retail TouchPoints

MAY 2, 2024

of respondents), as well as free or discounted shipping (the next-highest response at 63.2% ). Retail TouchPoints discussed some of the ways retailers can enhance their loyalty programs for both themselves and their customers with Chad Lusk, Managing Director in Alvarez & Marsal ’s Consumer and Retail Group.

Subscription 249

Subscription Shipping Costs Payment Services Payments 249

Retail TouchPoints

DECEMBER 8, 2021

In light of well-publicized shipping delays and inventory shortages, they may find some empty shelves. A Ziff Media Group survey of more than 1,000 U.S. adults revealed that, while expectations around delivery and shipping are split, concern has begun to rise. But all is not lost for them and we’re here to tell you why.

Shipping Costs 224

Shipping Costs Food and Beverages Gifts Shipping 224

Retail TouchPoints

JUNE 2, 2023

The retailer serves a young, digitally savvy customer with no time for delays, and offers a massive selection of merchandise that needs to keep up with shifting pop culture trends. The retailer has been working with Manhattan for over a decade to help it keep up with its customers’ needs. For our customers it’s all about breadth.”

Management 235

Management POS Shipping Costs Supplies 235

Retail TouchPoints

MAY 10, 2022

Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16 The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services. Ingka Group also is investing nearly €1.2

Omnichannel 231

Omnichannel Shipping Costs Operations Books 231

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.”

Shipping Costs 235

Shipping Costs Fulfillment Shipping Customer Loyalty 235

Retail TouchPoints

SEPTEMBER 3, 2020

Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits. Normally, apparel returns are roughly 7.5%

Shipping Costs 322

Shipping Costs eCommerce Merchant Services Retail 322

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 204

Shipping Costs Improvements Live Chat Retail 204

Retail TouchPoints

AUGUST 23, 2023

Customers can try on and test apparel under these simulated conditions (no sales inventory is available on-site), and then purchases are shipped directly to their homes. Personalization is also a key retail trend, and phygital approaches provide opportunities for a new level of tailored experiences.

Travel 186

Travel Clothing Technology Customer Loyalty 186

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions. Display incentives.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

Retail TouchPoints

NOVEMBER 1, 2022

Shoppers can choose to mail in eligible empty containers using prepaid shipping labels available on Saks.com or use designated in-store drop off containers. The program accepts empty hair care, skin care and cosmetic packaging from all brands and retailers and is open to all individuals and groups. “At

Shipping Labels 241

Shipping Labels Shipping Customer Consumer 241

Retail TouchPoints

APRIL 3, 2024

Consider offering a printable, pre-paid return shipping label or even a QR code that customers can use at drop-off locations without needing to print anything. Here are several ways to achieve this: Hassle-free returns experience : Simplify the returns process as much as possible. consumers value convenience and clarity.

Shipping Costs 177

Shipping Costs Shipping Labels Shipping Consumer 177

Retail TouchPoints

AUGUST 7, 2023

To get treatment, consumers can visit the Amazon Clinic web page or access it on the Amazon mobile app; compare response times and prices from multiple telehealth provider groups; complete an intake form; and connect with their chosen provider.

Shipping Costs 197

Shipping Costs Subscription Shipping Mobile 197

Retail TouchPoints

DECEMBER 4, 2023

Marriott Bonvoy is collaborating with family experience company and retailer CAMP on a new “club experience” for toddlers and tweens. Following a pilot program in 2022, Marriott Bonvoy and CAMP plan to expand the CAMP Club concept starting with the new all-inclusive Marriott Cancun resort in spring 2024.

Travel 218

Travel Workshop Arts Games 218

Retail TouchPoints

AUGUST 2, 2023

Three companies in the space — intimates brand ThirdLove , Shopify aggregator Win Brands Group and apparel brand U.S. There’s operations, technology and merchandising, and in each of these groups there’s a lot of opportunity to overspend and underdeliver.”

Omnichannel 221

Omnichannel Social Media Shopify Shipping Costs 221

RTP blog

JANUARY 17, 2018

Apple + IBM Partner ship The recent bankruptcies and shuttering of apparel brands such as The Limited, American Apparel and Aéropostale, combined with declining sales at some brick-and-mortar stores, point to the demise of the physical store. By Rodney Bryant, ?Apple

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

Retail TouchPoints

MARCH 31, 2023

From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10. Under Yan’s tenure the company has reduced shipping times dramatically and signed a new partnership with ShipSage to speed up U.S. Also, Shein is Gen Z, that’s very clear.

Shipping Costs 308

Shipping Costs Consumer Supplies Shipping 308

Retail TouchPoints

APRIL 26, 2024

By prioritizing inclusivity and cultural sensitivity in packaging design, brands can foster connections with diverse consumer groups and mitigate the risk of reputational damage. Its staff takes pride in the ability to inform customers about various packaging options.

Consumer 157

Consumer Shipping Costs Shipping Supplies 157

Retail TouchPoints

JUNE 2, 2021

“With the January transition we were integrating the full store and integrating service clouds and integrating customer service function, feedback and that type of process,” said Chadwick Hamby, VP of Ecommerce Operations and Solutions at GNC in an interview with Retail TouchPoints.

Fulfillment 276

Fulfillment Customer Experience Improvements Operations 276

Retail TouchPoints

MARCH 17, 2022

If brands want to be top of mind when it’s time for consumers to bring their Pinterest boards to life, they need to be equipped with fresh insights into the sentiment, buying intent, shopping behavior and product preferences of their target buying groups. They may not have a car, so providing great online shopping experiences is key.

Improvements 263

Improvements Home Furnishings Shipping Costs Customer 263

Groove

MARCH 28, 2022

Segmentation involves separating your entire contact list into various groups based on shopping behaviors, special events, contact properties, etc. An instance where B2B merchants may use segmentation is for separating current customers from prospects and leads. Use Segmentation. Nurture Leads. Conclusion.

B2B 195

B2B Marketing Merchant Services Webinar 195

Retail TouchPoints

AUGUST 15, 2022

However, brands cannot underestimate the importance of implementing a compliant and transparent process for collecting and using customer data. . Stand Out Beyond Free Shipping . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022. Invest in Your People .

Customer Loyalty 188

Customer Loyalty Customer Retail Shipping Costs 188

ESW

DECEMBER 4, 2023

From compliance, data security, fraud protection, taxes and tariffs to demand generation, checkout, delivery, returns and customer service, our powerful combination of technology and human ingenuity covers the entire shopper journey across 200 markets, with 100% carbon neutral shipping to consumers.

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88

Sailthru

OCTOBER 23, 2019

We heard success stories from The Vitamin Shoppe and TechStyle Fashion Group in New York and we’ve got more planned! Wayfair has a whole blog about how the brand uses technology to improve the customer experience. Join us in London on Thursday, October 24. The Vitamin Shoppe isn’t an anomaly.

Fashion 60

Fashion Subscription Improvements Shipping 60

Ecommerce Platforms

NOVEMBER 16, 2021

If you’re thinking of starting your own retail business, but you don’t have the budget to pay for storing and shipping products yourself, then a fulfilment company is a must-have. Fulfilment companies are the organizations capable of handling things like packing and shipping an item for a business. Same day or two-day shipping.

Shipping Costs 196

Shipping Costs Fulfillment Shipping Multi-channel 196

ESW

MARCH 26, 2019

Ship-to-store is not exactly a new phenomenon in eCommerce. Walmart chose to build its Pickup Today program instead of expanding free shipping options way back in 2011. Is ship-to-store still relevant as online shopping and digitally native brands become increasingly popular? Ship-to-Store as a Bridge for Big Brands.

Shipping Costs 60

Shipping Costs Shipping eCommerce Retail 60