Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. Location-Powered Experiences Drive Results. How do These Strategies Drive Results?

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Payment Services Retail Shipping Costs Mobile 240

Smile.io

APRIL 15, 2024

A refreshed mobile app experience As a brand that relies heavily on its brick-and-mortar retail locations, PetSmart needs to provide an optimized omnichannel customer experience. That is, ensuring customers can leverage the loyalty program online and in-store. That’s where a mobile app is so valuable. 

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Social Media POS Gifts Events 73

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Aside from how the products are displayed comes how the customer discovers them.

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eCommerce Omnichannel Comparison Shopping Recommendation 252

Kibo

JULY 22, 2020

Omnichannel Personalization is the practice of creating customer experiences that are informed by real-time data from all channels, and extending them across every touchpoint, to build consistent relationships with the customer everywhere they interact with the brand. Omnichannel Customer Experience.

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Omnichannel Customer Experience Channel Information 71

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

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Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Smile.io

MARCH 13, 2023

They have created a loyal following of customers both with their customer experience and revolutionary rewards program. It’s now going to cost more to earn that free drink and menu item, meaning customers will have to work harder to earn those stars. Their top quality is their outstanding mobile experience.

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Payment Services Payments Mobile Omnichannel 84

Kibo

JUNE 10, 2021

Omnichannel commerce is a strategy that connects every sales channel that consumers use to interact with a retail brand. This may include a brand’s website, social media accounts, mobile app, or physical stores. An omnichannel strategy seeks to deliver a cohesive message across all channels. Download the findings. Click Here.

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Smile.io

MAY 26, 2023

Where the Target Circle rewards program hits the bullseye Target’s dedication to providing an excellent customer experience pays off in a big way for many aspects of their rewards program.  Mobile-friendly experiences are those that take the value customers can get on their computers and mirror it on their phones.

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Payment Services Mobile Shipping Costs Customer Experience 46

Retail TouchPoints

SEPTEMBER 6, 2022

Consider, according to a recently Generational Insights poll sponsored by Synchrony: 47% of Gen Z have made a purchase through Instagram Gen Z believes the buying experience is as important as the product itself Gen Z enjoys earning rewards/points that can be used for discounts and savings. Give young shoppers options to pay for goods.

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Merchant Services Payment Services Financial Services Omnichannel 251

Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. Unified commerce: Consumers today expect a seamless shopping experience across channels.

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Supplies Customer Experience Technology Omnichannel 225

RTP blog

APRIL 27, 2018

Staying ahead of market trends and customer behavior is critical for any business to survive and thrive. However, retailers are facing new disruptive realities from three major influences: omnichannel experience, the growing Millennial workforce and innovative technology.

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Omnichannel Retail Toys Technology 150

Retail TouchPoints

OCTOBER 6, 2022

The 18 sessions also charted the impact of fast-changing consumer trends with new research and offered real-world case studies and use cases to show these solutions in action. Harness the Power of Location to Deliver Contextual Shopping Experiences. Following are recaps of some of the most pertinent presentations.

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Shipping Costs Payment Services Merchant Services Payments 244

Retail TouchPoints

OCTOBER 17, 2023

AI-First Customer Service is the Future AI transforms both the cost and quality of the customer experience through the phone. Generative AI is helping companies make great strides in these channels to make the experience more human-like, more accurate, and more intelligent — with the least amount of effort.

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Customer Multi-channel Channel Customer Experience 246

Retail TouchPoints

JULY 12, 2022

By 2025, it’s estimated that nearly 75% of the global population and almost all smartphone users will be frequent AR users, according to a recent study by Snap and Deloitte Digital. What’s more, while most users today still see AR as a “toy,” the study found that 76% of consumers want AR tools they can use in their everyday lives.

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Apparel eCommerce Toys Omnichannel 361

RTP blog

JULY 8, 2019

And they’re not alone — a 2017 study showed that 67% of e-Commerce brands have opened physical spaces in the past several years. Brands that can make it work will be able to expand and offer another layer into their customer experience, and give themselves a further competitive edge against legacy brands.

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Consumer eCommerce Omnichannel Channel 150

Retail TouchPoints

AUGUST 19, 2022

That’s a pretty good indication that we’re moving the dial more toward blended omnichannel experiences. RTP: In a 2021 study across market segments, IDC found that 36% of employers planned to invest in employee experience to drive growth and innovation. Is it safe to say data is the foundation of these experiences?

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Technology Shipping Costs Omnichannel Mobile 248

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. Remember the old saying: You can’t manage what you don’t measure. The combined 81%.

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Mobile Fulfillment Operations Omnichannel 150

GetElastic

APRIL 11, 2023

This approach also enables businesses to provide a more seamless and consistent experience across multiple channels, from desktop to mobile to social media. According to a study , over $1.65 They also play well with headless commerce setups and facilitate the building of complex omnichannel systems.

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Payment Services Payments Social Media Mobile 147

Retail TouchPoints

SEPTEMBER 7, 2023

And the findings of a 2020 Boston Consulting Group study are similar: only 30% of businesses achieve their expected performance following a digital transformation. The customer experience is changing — and faster than ever. In a recent McKinsey study , digital leaders in retail banking saw a 19.3%

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Customer Experience Technology Customer Retail 266

Smile.io

OCTOBER 14, 2020

It’s go digital or face demise in a post-pandemic world That’s also why monitoring e-commerce trends is more important than ever before to ensure your digital experiences are up-to-date and relevant. Customers Prioritize Experience Over Product or Service Customer experience is the new battlefield of e-commerce.

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Customer Experience eCommerce Customer Social Media 53

Kibo

JULY 17, 2020

Think carefully about creating the best possible customer experience to maximize what should be a short and sweet interaction with valuable customers. BOPAC in its current form might be new to many retailers, but it’s also new to a lot of customers. Deliver A Better BOPAC Experience. Learn More.

Customer Experience 62

Customer Experience Fulfillment Customer Multichannel 62

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up.

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Payments Payment Services Customer Experience Social Media 218

Kissmetrics

MARCH 30, 2018

According to a recent study by Statista , retail e-commerce sales worldwide reached $2.4 The in-store shopping experience is incomparable to browsing items on a desktop or mobile screen. You have probably heard the term omnichannel before. Offer in-store redeemable mobile promotions. trillion in 2021.

eCommerce 210

eCommerce eCommerce Marketing Marketing Shipping Costs 210

Retail TouchPoints

FEBRUARY 21, 2023

In retail, the wow factor refers to the business’ ability to amaze customers and convert them into store or brand admirers. A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience.

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Sporting Goods Payment Services Retail Supplies 233

Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. With online purchases making up 15.1%

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Omnichannel Social Media Channel Mobile 294

Omnisend

MAY 5, 2021

BOPIS works particularly well within an omnichannel strategy , so after choosing the right ecommerce platform to host your store, you can look into a marketing platform that offers advanced omnichannel capabilities. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

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Shipping Costs Shipping Omnichannel Fulfillment 148

RTP blog

AUGUST 18, 2017

By Juliana Pereira, Smartling There was a great video from Rebecca Minkoff making the rounds among my retail colleagues a couple years ago, showing off what an amazing experience clothes shopping has become in-store thanks to new technology augmenting the customer experience.

Customer Experience 150

Customer Experience eCommerce Shopping Carts Technology 150

Retail TouchPoints

APRIL 20, 2022

The byproduct, of course, is hoping that the consumer connects and experiences the cars while in a NIO House. A recently published automotive study by Deloitte states that most consumers would still prefer an in-person experience to purchase their next vehicle over going through a virtual process.

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Retail Automotive Mobile Consumer 279

Kibo

DECEMBER 14, 2021

This generation is also considered more digital than any before it, with more than 86% of millennials citing online shopping as their preferred buying experience. Another study found that millennials make 54% of their purchases online and that millennials like to compare product features and prices.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Pivotree Blog

APRIL 6, 2023

The Easter weekend is a significant peak period when online sellers find an excellent opportunity to win more customers and boost sales. According to an NRF study, the average Easter spending by US citizens has increased from $140.62 Online spending during this period has been rising steadily over the past few years.

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Customer Omnichannel Payment Services Fulfillment 52

RTP blog

AUGUST 10, 2018

By Ed Kowalski, Sutherland Every retailer knows customer experience is paramount in today’s competitive landscape. As brands vie for our business, today’s customer is increasingly informed and demanding. Today’s shoppers not only expect but demand a well-curated, highly customized shopping experience.

Customer 150

Customer Clothing Customer Loyalty Sporting Goods 150

ESW

JULY 6, 2023

What the Customers Say Not only do Amazon shoppers report high satisfaction with their experiences, but customer feedback for other retail sites suffers as a result. Customers don’t have to have a bad experience to be dissatisfied with a brand’s online store. They just have to have a non-Amazon experience.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

AUGUST 25, 2023

Mobile-targeted direct-to-consumer brands (D2C) brands reigned from 2010 to 2021, ushering in new ways to get in touch with their customers directly. Let’s look at a D2R case study in action and go over what they were able to achieve. Every few decades, retail brands discover a new way to connect with consumers.

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Retail Social Media Consumer Channel 236

Retail TouchPoints

SEPTEMBER 9, 2020

Studies show how the secondhand market has picked up its pace during the pandemic. The platform also wanted to create a positive customer experience for sellers. Nearly 70% of visitors access Worthy through mobile devices, but the responsive web site provides the same experience even on different screens.

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Jewelry Shipping Costs eCommerce Mobile 193

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 138

Consumer Payment Services Fulfillment Multi-channel 138

GetElastic

NOVEMBER 18, 2019

The specially curated audience included over 100 leaders of ecommerce, digital, marketing, consumer experience (CX) and omnichannel from leading retailers and innovative start-ups. After that all important morning cup of coffee, day one commenced on the theme of Providing a Seamless Experience Across all Online & Offline Channels.

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eCommerce Omnichannel Payment Services Demo 88