Retail TouchPoints

FEBRUARY 2, 2024

Tapping into Gen AI to Improve Online Shopping Trained on Amazon’s product catalog as well as information from across the web, Rufus can answer customer questions on a variety of shopping needs and products, provide comparisons and make recommendations, all within a conversational context. customers in the Amazon mobile app.

Mobile 233

Mobile Recommendation Technology Customer Experience 233

Retail TouchPoints

JUNE 4, 2020

Accelerating previously planned technology investments, Tractor Supply has launched its first mobile app and a redesigned e-Commerce site in order to meet the needs of customers relying more on digital devices since the beginning of the pandemic. Tractor Supply Presents Sunny Q2 Outlook.

Supplies 154

Supplies Mobile eCommerce Technology 154

GetElastic

SEPTEMBER 27, 2017

Leading brands find that a headless commerce solution enables them to rapidly provide innovative customer experiences. Be ready for what is coming and don’t compromise your customer experiences by going with, or continuing to modify, your traditional ecommerce system to keep up with the pace of change.

Customer Experience 133

Customer Experience Customer eCommerce Presentation 133

RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Retail TouchPoints

DECEMBER 26, 2023

The study reveals that 66% of this generation is more likely to purchase a product when the images present it in a context that aligns with their tastes. This highlights a critical issue: retailers must prioritize accurate visual representation to minimize returns and optimize the customer experience.

eCommerce 229

eCommerce Customer Loyalty Mobile Consumer 229

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. This scenario presents unique opportunities for growth and progress.

B2B 222

B2B eCommerce BigCommerce Omnichannel 222

Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show.

Merchant Services 275

Merchant Services Retail Definition Technology 275

GetElastic

SEPTEMBER 27, 2017

Leading brands find that a headless commerce solution enables them to rapidly provide innovative customer experiences. Be ready for what is coming and don’t compromise your customer experiences by going with, or continuing to modify, your traditional ecommerce system to keep up with the pace of change.

Customer Experience 133

Customer Experience Customer Presentation eCommerce 133

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

Payment Services 313

Payment Services Cryptocurrencies Social Media Telecommunications 313

Elsner

APRIL 23, 2020

That’s when the eCommerce market biggies started to launch their mobile apps. million mobile users are accessing the Amazon app monthly. After Amazon, it’s the Walmart with a monthly mobile app user count of 86.05 From the above figures, it is clear that eCommerce mobile apps are a huge success. . Let’s dive in.

Mobile 90

Mobile eCommerce Customer Payment Services 90

RTP blog

AUGUST 13, 2018

Dads Love Mobile With video consumption on mobile accelerating, mobile video ads present an opportunity for brands to connect with dads at every step of the purchase process. In fact, one-third of the men surveyed in our study noted they plan to watch mobile videos for shopping advice.

Mobile 150

Mobile Games Supplies Travel 150

Retail TouchPoints

DECEMBER 16, 2021

Mobile filters. Mobile commerce sales are projected to reach a staggering $3.5 Whichever direction you choose, designing for mobile will include a decision on how to integrate filters into the search experience. when users are presented with too many choices, they can easily get frustrated and will bounce from your site.

eCommerce 264

eCommerce Mobile Presentation Customer Experience 264

MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. Both can increase sales and conversion by enhancing the shopping experience.

Customer Experience 146

Customer Experience Customer Technology Games 146

Steve Dennis

NOVEMBER 9, 2017

It’s no secret that mobile is becoming increasingly important in consumers’ shopping journeys. And of course when we say “digital,” often we mean mobile. In fact, for many retailers, mobile is becoming the front door to the store. It would appear that there is no going back in the move to mobile.

Mobile 96

Mobile Gifts Download Presentation 96

Sailthru

SEPTEMBER 3, 2019

Mobile marketing is an important aspect of every marketing plan (or at least it should be.) Geolocation uses mobile devices built in GPS to accurately show where the device, and the user of the device, are located. It can be used for presenting ads, relevant content, promotions, or coupons.

Mobile 98

Mobile Marketing Shopping Carts Presentation 98

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. The path to our frictionless future presents many challenges retailers must overcome, including building the right network infrastructure to support new technologies.

Payment Services 299

Payment Services Customer Experience Technology Mobile 299

Retail TouchPoints

SEPTEMBER 14, 2023

Pinterest unveiled a suite of new features for its users as well as new advertising formats at its Pinterest Presents event Sept. 13, all designed to make the platform even more interactive, personalized and, most important, shoppable. “We

Merchant Services 245

Merchant Services Mobile Events Presentation 245

Retail TouchPoints

JANUARY 26, 2023

With a flexible approach to fulfillment, the customer visit becomes more of an experience and less of a transaction. An enhanced customer experience is also at the heart of another emerging trend: crowdsourced merchandising. The brands that emerge as leaders will discover innovative ways to accomplish both.

Sporting Goods 305

Sporting Goods Retail Fulfillment Customer Experience 305

Retail TouchPoints

MARCH 1, 2024

The retailer “will be removing physical media and updating our mobile, digital imaging, computing, tablets and smart home departments,” said Barry. Barry noted that Best Buy’s wealth of first-party customer data gives it an advantage in its personalization efforts, particularly with its mobile app. “We

POS 260

POS Omnichannel Mobile Improvements 260

Retail TouchPoints

MAY 4, 2023

Simple ambient experiences let customers be more present with family and friends — they don’t need to be distracted by checking for delivery updates on their mobile apps,” said Mark Yoshitake, GM and Director of Alexa Skills at Amazon in a statement.

Presentation 281

Presentation Mobile Customer Customer Experience 281

365 Retail

OCTOBER 5, 2021

The company currently has a workforce of around 2,700 employees and is present in 107 countries through 10 sales channels, 428 monobrand stores and six product categories: Woman, Man, Kids, Accessories, Shoes and Sport. Until then we had been using multiple, manual channels that were labour intensive.

Customer Experience 52

Customer Experience Operations Customer Point of Sale 52

Retail TouchPoints

MARCH 28, 2024

To overcome the challenges that congestion presents, last mile logistics companies are exploring a variety of operational innovations, many of which involve leveraging the latest advances in technology. He is a software development professional with more than 18 years of experience in enterprise solutions and mobile app development.

Technology 259

Technology Presentation Travel Operations 259

Retail TouchPoints

OCTOBER 19, 2022

Brendan Witcher, VP, Principal Analyst at Forrester , shared his thoughts on what retailers need to do with their stores to maximize omnichannel performance during The New Retail Imperative: Utilizing Stores As A Competitive Advantage webinar presented by Tulip. Invest in Mobile Tools for Shoppers and Associates Alike.

Shipping Costs 258

Shipping Costs Omnichannel Webinar Operations 258

ecomdash

MARCH 7, 2019

With more online shoppers using mobile devices to buy from their favorite brands, ecommerce retailers must keep up with technology on their websites. Your customers have the expectation that making purchases with a smartphone or tablet will be as easy as doing so on a laptop or desktop. 1 – Simplify Checkout Pages. Amazon Pay.

Mobile 84

Mobile Payment Services Shopping Carts Mobile Payments 84

Retail TouchPoints

FEBRUARY 9, 2022

In 2022 expect to see more brands developing mobile-friendly apps to complement both their online and physical stores. In an increasingly mobile-first world, apps are fast becoming a must-have tool for businesses of all sizes. Holistic ecommerce experience. To achieve this, many brands are adopting an integrated approach.

eCommerce Design 301

eCommerce Design eCommerce Travel Mobile 301

OrderDynamics

DECEMBER 19, 2017

Retail Customer Experience: The Key to Success. I have participated in many vendor presentations and retailer discussions where the phrase “customer experience” has been used. Everyone agrees that a positive customer experience is a necessity for retail “winners”. Not just the price.

Customer Experience 59

Customer Experience Customer Shipping Costs Retail 59

UpSellIt

MARCH 13, 2024

Optimizing for Mobile Responsiveness In today’s mobile-first landscape, optimizing website design for mobile responsiveness is essential for delivering a seamless user experience across devices. This is especially useful for ecommerce websites that have a gift section or clothing lines made for the spring season.

Marketing 128

Marketing Gifts Recommendation Clothing 128

ROI Revolution

JUNE 7, 2018

The answer is simple… customer experience. From the beginning, they invested heavily in customer service. Seth finished his presentation with a powerful message to marketers: if failure is not an option, neither is success. He went on to say that mobile is at the center of the new retail landscape.

Mobile 100

Mobile Shipping Costs Multi-channel Presentation 100

ROI Revolution

APRIL 30, 2019

Advertisers who don’t make use of video content throughout the customer experience will fall behind the competition. But also because the Amazon mobile ads will run on a cost-per-view basis, rather than cost-per-click plan , which will offer a lower ROI for smaller merchants. Still looking for additional Amazon insights?

Mobile 60

Mobile Article Download Presentation 60

Retail TouchPoints

JULY 6, 2020

In an industry as diverse and wide-ranging as retail, there’s no one way to create a stellar brand experience — but there are a few common factors. For more and more brands, data analysis drives the customer experience, and BEA winners exemplified that trend. Wedding Apparel Presents A Unique E-Commerce Challenge.

eCommerce 276

eCommerce Retail Mobile Presentation 276

Retail TouchPoints

OCTOBER 24, 2022

The solution, which is powered by Cloud4Wi , presents customers with an onboarding portal when they connect to any store’s guest WiFi network. Customers share their details, such as full name, email address and phone number, all of which is synced with the RaiaDrogasil’s Salesforce-based CRM platform.

Presentation 171

Presentation Mobile Customer Marketing 171

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

Retail TouchPoints

DECEMBER 28, 2023

Understanding and Actionability When you see a Coca-Cola can with ‘Recycle Me’ written on the side, it makes one wonder how much more powerful it would be if they used mobile connectivity to explain the ‘why’ and the ‘how’ of that worthy injunction. and ‘Is it worth it?’ Unilever’s Robijn brand, (Snuggle in the U.S.)

Consumer 226

Consumer Presentation Document Supplies 226

Retail TouchPoints

OCTOBER 6, 2022

Following are recaps of some of the most pertinent presentations. Harness the Power of Location to Deliver Contextual Shopping Experiences. Luckily, retailers can harness the power of location to make their mobile applications and, in turn, their brand experiences, more seamless than ever.

Shipping Costs 244

Shipping Costs Payment Services Merchant Services Payments 244

Retail TouchPoints

MARCH 3, 2022

The new partnership is part of Casey’s increased investment in digital tools to boost customer loyalty and drive profit. The GetUpside mobile app connects customers to a range of gas stations, convenience stores, grocery stores and restaurants across the U.S.,

Arts 220

Arts Customer Loyalty Download Presentation 220

Sailthru

MARCH 23, 2018

From a customer engagement perspective, the ubiquitous nature of mobile devices presents retailers and brands with immense opportunities. He also discussed how mobile devices are redefining the scope of retail and fashion apparel marketing and how companies can better navigate the current environment.

Mobile 60

Mobile Marketing eCommerce Apparel 60