Retail TouchPoints

JULY 19, 2022

This winding-down period gave advertisers a head start in finding the best ways to perpetuate a healthy, ad-supported web and deliver better customer experiences. This reorganization around proprietary data is what has led us to today’s retail media boom. Evaluate your customer relationships.

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Retail TouchPoints

APRIL 20, 2022

To capitalize on this expected growth, cannabis retailers are focused on building trust and, most of all, standing out. Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth. “Our

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Retail Social Media Technology Events 352

Retail TouchPoints

AUGUST 10, 2022

Warby Parker is cutting 63 corporate jobs as part of a restructuring effort, representing approximately 15% of its corporate workforce or 2% of all employees, according to a letter obtained by Retail TouchPoints. The layoffs will not impact members of Warby Parker’s Lab team or customer-facing retail or customer experience teams. “As

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Retail TouchPoints

APRIL 14, 2023

Walmart is parting with the menswear brand at a significant loss — the retail giant acquired Bonobos for $310 million in 2017 as part of a successful push to boost its digital sales. The addition of Bonobos also could help Express, which is in danger of being delisted from the NYSE , to turn its fortunes around. 28, 2023, fell 14% to $514.3

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Retail TouchPoints

JANUARY 5, 2022

“Experiential retail” is a phrase that has gotten a lot of play over the past few years. But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully.

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Retail Omnichannel Social Media Consumer 268

Retail TouchPoints

JANUARY 24, 2022

Retailers are heading into 2022 in the face of serious challenges, including inflation and labor shortages, but many executives are confident that the industry will prevail. In fact, 32% believe that retail as a whole will experience 5% growth or more this year, according to Deloitte’s 2022 Retail Industry Outlook.

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Retail TouchPoints

JULY 27, 2021

In fact, analysis of Google mobility data by CoStar Advisory Services revealed that the number of visits to retail and recreation sites has nearly fully recovered to pre-pandemic levels as of early July 2021. “ Retail TouchPoints spoke with executives from shopping destinations across the U.S.

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Retail TouchPoints

JUNE 25, 2021

Retailers have innovated at unparalleled speeds over the past year to meet customers’ needs. The pandemic has forced retailers to shift their focus away from maximizing foot traffic within brick-and-mortars to developing and implementing immersive digital experiences both in-store and digitally.

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Retail TouchPoints

JUNE 14, 2022

Retailers — drawn by both curiosity and the lure of building new relationships and opportunities with new or existing consumers in a new environment — are and will remain present in a virtual world even as its economic models continue to evolve. Retail in the Metaverse, Today and Tomorrow. was not able to support a great experience.

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Retail TouchPoints

DECEMBER 5, 2023

Although Hy-Vee has offered different components of retail media for some years, it has “been building in earnest” and officially launched Hy-Vee RedMedia , its full-scale retail media network early this fall, according to Jessica Enos, SVP of Retail Media for Hy-Vee, Inc.

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Retail TouchPoints

OCTOBER 6, 2021

Retail fixturing is not a new concept, but the way it’s being used is evolving. This tactic is traditionally a means of merchandising brick-and-mortar stores with everything from standard, pre-built fixtures (think shelving, racks and displays) to custom millwork and design pieces that help bring brands to life within a physical space.

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Retail TouchPoints

AUGUST 24, 2022

Are “retailtainment” and “experiential retail” essentially different names for the same thing? Retailtainment concepts tend to downplay a key element of retail — actually selling products — and amplify a partnership or association with a well-known pop culture, hospitality or even food brand.

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Arts Retail Customer Experience Travel 258

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%.

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Retail TouchPoints

FEBRUARY 25, 2021

In the post-COVID landscape (which is only just unfolding), retailers will need to adopt this view and live by it if they’re to form new ways of surviving and reaching consumers. And interestingly enough, creating a functional model might involve snagging some ideas from what we thought was retail’s long-dead past.

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Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

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lateshipment

MAY 26, 2022

As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. The warehouse to your customer’s doorstep is only 50% of the order experience. The Big Post-Purchase CX Gap in Online Retail (And What It Really Means to Your Business). Sure refunds are great.

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Shipping Costs Shipping eCommerce Customer 130

Steve Dennis

DECEMBER 27, 2018

‘Tis the season for annual retail predictions and, fear not dear reader, I will be sharing mine early in the New Year. So here’s a mostly objective–and decidedly self-indulgent–assessment of my Baker’s Dozen Of Provocative Retail Predictions For 2018. Physical retail isn’t dead.

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Retail TouchPoints

JULY 8, 2020

We built it as an experience center, and we like to call it the ultimate experience center ,” said Ghermezian during a recent World Retail Forum webinar moderated by Dan Hodges, CEO of Consumers in Motion. It’s not just about ‘Hey, let’s have an experience as part of a shopping center.’ It’s not the afterthought.

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eCommerce Mobile Webinar Travel 168

Retail TouchPoints

MAY 18, 2021

Jill Standish, Senior Managing Director and Global Head of Retail at Accenture, discussed the survey results as well as several of the consumer and industry trends that are rapidly reshaping retail. Retail TouchPoints (RTP): Let me play devil’s advocate a moment. Standish: Stores will not go away, but they will be reimagined.

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Retail TouchPoints

SEPTEMBER 9, 2020

It is hard to imagine a worse time for brick-and-mortar retail. Certainly, retail performance has ticked up in recent months as economies reopened, but this comes off a low base and reflects a significant amount of online activity. In other words, the concept of destination or experiential retail.

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Retail TouchPoints

DECEMBER 14, 2021

Winning Windows began as a way for design:retail to celebrate the retailers and creative teams that use their window real estate to surprise, delight and create holiday joy. Now in its 22 nd year, the nominated brands reached new levels of innovation — with some even thinking outside of the window to tell their stories.

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Retail TouchPoints

JUNE 8, 2022

Retail industry experts often talk about the benefits of bringing together all customer data in one place, but IT professionals know how difficult that is to actually accomplish. Then I started working in retail at HomeBase , a former competitor of Home Depot , which closed after 9/11 unfortunately. They are very mobile-savvy.

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Social Media Customer Data Shipping Costs Management 251

OrderDynamics

AUGUST 30, 2018

The Role of SaaS in Omnichannel Marketing. Omnichannel Marketing Brings It Together. Omnichannel marketing brings all of a business’ channels together. It works seamlessly so the customer experience is both smooth and customized to each individual’s needs. The world is changing. Take a data-driven approach.

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Omnichannel Marketing eCommerce Social Media 50

iVend

FEBRUARY 6, 2023

‘Out of stock’ – a phrase that no retailer wants to utter, and no consumer wants to hear. Not being able to buy what they want frustrates consumers, who are demanding that retailers are ‘never out of stock *. This lack of inventory costs retailers an estimated up to 8% of revenue in lost sales.

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Management Technology Customer Experience Omnichannel 98

lateshipment

FEBRUARY 10, 2021

2020 has been a watershed year for retail. The Big Post-Purchase CX Gap in Online Retail (And What. Businesses get 6-8 touchpoints in the post-purchase to interact with customers and engage with them. These critical touchpoints are opportunities to strengthen customer relationships, build trust, and brand loyalty.

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Shipping Costs Payment Services Shipping Social Media 130

Ecommerce Platforms

OCTOBER 14, 2019

B2C ecommerce websites and businesses evolved quickly, leaving B2B portals far behind, and today, they provide a richer customer experience than most B2B ecommerce portals. Step 2: Perform a Market Fit/Gap analysis to see if you're solving a real problem. These are the real opportunities. The problem? Step by step.

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