Retail TouchPoints

APRIL 25, 2023

Retailers that prioritize ecommerce recognize that the end-to-end user experience is more important than ever. Consumers expect convenient, interactive shopping experiences, from online to in-store and everything in between. Where Does AR/3D Currently Stand? What Are the Benefits to Brands that Implement 3D and AR Tech?

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Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. What is Retail Customer Experience?

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Retail TouchPoints

FEBRUARY 6, 2023

While a cloudy future often leads businesses to hunker down and reduce costs any way they can, retailers are responding in a surprising way. That’s right, retailers are planning to “invest their way through the recession,” according to new benchmark research from digital transformation company Mercaux conducted by CensusWide.

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Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago.

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Retail TouchPoints

APRIL 20, 2022

To capitalize on this expected growth, cannabis retailers are focused on building trust and, most of all, standing out. Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth.

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Retail TouchPoints

AUGUST 2, 2023

But contrary to pandemic-era predictions, it turns out people still want to shop in stores, and a swath of data privacy crackdowns have brought many of these rising stars back down to Earth. Three companies in the space — intimates brand ThirdLove , Shopify aggregator Win Brands Group and apparel brand U.S.

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Retail TouchPoints

OCTOBER 24, 2023

The last three years have been a whirlwind for retailers and CPG companies. Now, the landscape is shifting again, and it’s a mix of good and bad news for retailers and CPGs. For example, with the growth of omnichannel orders, retail employees have needed to pick and pack items at the store level.

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Retail TouchPoints

DECEMBER 14, 2020

COVID has pushed retail supply chains to their limits, from the initial stock-up period at the start of the pandemic to the unprecedented ecommerce rush of the holiday season. Now the key challenge is capacity.

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Retail TouchPoints

AUGUST 13, 2021

As the company’s Senior Director and General Manager of Omnichannel, Sharon Gee has been at the center of the massive shifts taking place in ecommerce over the last year and a half. As a result, companies had to contemplate, ‘What is my omnichannel strategy? How do I make sure I’m talking to my shoppers wherever they are?’.

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Retail TouchPoints

APRIL 26, 2022

Rapid delivery services are changing the convenience store landscape by adding even more options for hungry shoppers to stock up on what they need on their own schedules. Foxtrot is taking its own approach to the rapid delivery market by embracing a fully omnichannel operation.

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Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. In this guide, we’ve compiled all you need to know about BOPIS for omnichannel retailers.

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RTP blog

DECEMBER 8, 2017

But retailers are flipping the script on finding value in their physical store locations. Retailers are working to get the most out of their stores rather than just closing up shop. Sephora’s new stand-alone locations will feature more in-house digital components that are optimized for a smaller physical space.

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Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

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Retail TouchPoints

SEPTEMBER 7, 2022

As big-brand national retailers adjust to the post-pandemic evolution in shopper behavior, many are adopting new strategies and exploring additional product lines and verticals to boost profits. Above all, retail brands have learned that customer experience is key and that shoppers are demanding new levels of convenience.

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Retail TouchPoints

MAY 3, 2023

The retail industry is undergoing an unprecedented wave of change as global issues have affected retailer supply chains, the labor market and consumer behaviors. Prioritize previously developed sites with pedestrian access and proximity to public transit to support your customers selecting lower-carbon transportation options.

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Retail TouchPoints

AUGUST 19, 2022

That is why Leslie Hand, Group Vice President of IDC Retail and Financial Insights believes that we, as consumers, go through all of our buying decisions asking a series of questions, including: Does this company have the product I want? These digital experiences, however, don’t always look digital to the shopper, according to the report.

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Retail TouchPoints

JANUARY 5, 2022

“Experiential retail” is a phrase that has gotten a lot of play over the past few years. But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully.

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Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. RFID tags placed on jerseys, hats and other items allow customers to carry out (and even wear out) their purchases without standing in line to check out.

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Dynamic Action

DECEMBER 15, 2023

Summary In the evolving retail landscape, developing a strategic omnichannel approach is crucial to remain competitive. 81% of consumers expect brand consistency across channels, underscoring the pivotal role of omnichannel experiences in retail.

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Retail TouchPoints

MAY 31, 2022

She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience. Her other leadership titles there include EVP of Store Operations, President of Catalog Division, Neiman Marcus Direct and President of NM Stores.

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Retail TouchPoints

JULY 5, 2022

Retailers’ attitudes about ecommerce have undergone a series of rapid evolutions over the last two years. We’re seeing a shift of focus in the retail environment,” explained Publicis Sapient Head of Retail Strategy for North America Hilding Anderson in an interview with Retail TouchPoints. “We UK, Germany and Australia.

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Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. Through its proprietary platform, Leap helps brands launch and operate “insights-driven retail stores.” There’s a distinguished relationship there.”

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Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. Curbside pickup gained steam during the COVID-19 pandemic as a way to maintain an elevated customer experience while keeping customers and staff safe.

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Retail TouchPoints

FEBRUARY 22, 2023

The shopping mall’s identity crisis has been an oft-discussed topic in the retail industry. During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities.

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Retail TouchPoints

DECEMBER 5, 2023

31, 2024) as part of its multi-year modernization plan, including the unveiling of a “Store of the Future” in Mississauga, Ontario, the debut of the first Walmart Health Hub in Canada, more than $300 million spent on store remodels and renovations, and an expansion of the retailer’s fulfillment network to enhance the ecommerce experience.

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Retail TouchPoints

NOVEMBER 30, 2022

Pop-up storefronts are a trendy strategy for retail brands, but they’re far from a new concept. The only difference between then and now is the technology that brands can use to take these offerings to the next level. Pop-ups allow retailers to provide unique experiences while keeping overhead to a minimum.

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Retail TouchPoints

MARCH 2, 2021

The Black Tux gains a brick-and-mortar presence with dedicated space in David’s Bridal retail stores as well as omnichannel marketing support. The in-store shops will be designed to showcase The Black Tux product offerings that complement the color assortment available at David’ Bridal.

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Retail TouchPoints

MARCH 25, 2024

This new Lowe’s partnership, covering the retailer’s 1,200 stores across the country, is Shipt’s first foray into the home improvement space. “As The addition of a new retail segment to our marketplace is proof of Shipt’s continued investment in meeting member needs.”

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Retail TouchPoints

APRIL 5, 2023

“We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints. These efforts are paying off steadily for consumers, retail partners and Tanger Outlets alike. In addition, total tenant sales increased 11.8%

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ROI Revolution

MAY 6, 2021

According to eMarketer , almost 50% of retail CFOs in the US are pursuing a digital transformation in 2021. To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach isn’t new.

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Retail TouchPoints

JANUARY 10, 2024

I worked on the Urban Outfitters rollout when it only had street locations in college towns,” Otto said in an interview with Retail TouchPoints. Otto shared how understanding cultural context and adapting brand experiences to align with deeper consumer insights is shaping the future of store design and retail as a whole.

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Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

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Retail TouchPoints

APRIL 5, 2022

The partnership aims to simultaneously build up FARFETCH’s Luxury New Retail vision and advance NMG’s effort to expand its integrated luxury retail offerings. NMG has been heavily pushing technological solutions as growth tools in recent years. Whilst the U.S.

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Retail TouchPoints

FEBRUARY 21, 2023

In retail, the wow factor refers to the business’ ability to amaze customers and convert them into store or brand admirers. A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience.

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Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.

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Retail TouchPoints

JUNE 9, 2023

Retail TouchPoints’ 2023 Store Design & Experience Survey found that store design teams are laser-focused on implementing more creative visual merchandising methods ( 90% ) and using technology more thoughtfully to support in-store engagement ( 63% ).

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Wiser

MARCH 7, 2024

With the global pandemic acting as a catalyst for change, retailers have been thrust into a new realm of challenges and opportunities. A recent panel hosted by Wiser Solutions shed light on these critical developments, bringing together top retail leaders across the industry.

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