Retail TouchPoints

SEPTEMBER 14, 2023

Beyond personalized merchandising and recommendations, it’s important to help the customer feel empowered in their own decisions, further decreasing the fear that can lead to decision paralysis. Branden Maes is the Senior Brand Marketing Manager at Eyebuydirect , where he also leads the company’s social media and influencer programs.

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Retail TouchPoints

OCTOBER 16, 2023

With the holiday shopping frenzy fast approaching, here are three ways for online retailers to maximize their collection of zero-party data during the Black Friday and Cyber Monday rush. You should also leverage shareable links, so you can easily distribute your survey across email, SMS and social media.

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Social Media Consumer Information Marketing 251

Groove

DECEMBER 7, 2023

Hosted from the luxurious setting of the JW Marriott Desert Springs Resort & Spa in Palm Springs, California - the prestigious Best-in-Class Awards ceremony celebrates the excellence that etailers (eCommerce retailers) attending bring to the event. Active Social Media Engagement: Promote your presence at Etail West 2024 on social media.

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Events Social Media Workshop Download 195

Retail TouchPoints

AUGUST 17, 2021

Retailers know that instead of being ahead of the curve, they need to be IN the curve, responding to changes as they happen. For pureplay online retailers, this is standard stuff. As a result, Matches can focus the store on the customer experience, knowing that requested products will arrive in 90 minutes.

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Retail TouchPoints

JANUARY 27, 2021

However, a question mark still hangs over where they spent their money, as research showed that since the beginning of the pandemic, 49% of shoppers have been purchasing more online. And in the ecommerce world, that can only mean one thing: online retail giants such as Amazon continue to dominate the market.

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Retail TouchPoints

MARCH 8, 2023

Below are four ways ecommerce and online retailers can get rid of excess inventory while maintaining brand image and using trends consumers are relying on. Retailers operating successful business models are able to cycle out current inventory to make more room for new in-store and online inventory.

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Shipping Costs eCommerce Payment Services Customer Experience 223

Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. Take retail banks and credit card providers, for example. A new customer experience study from J.D. The key to that transformation was data.

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Customer Banking Customer Experience Social Media 189

Wiser

JANUARY 17, 2023

When today’s shoppers have so many different buying choices, it is important for businesses to make personalized customer experiences a top priority. In fact, according to a report done by McKinnsey and Company , 71 percent of customers are now expecting companies to deliver personalization.

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Customer Social Media Shopping Carts Customer Experience 148

Korona

JULY 2, 2021

Customer experience was often assessed based on a few physical elements of contact between the customer and the establishment: Are the employees helpful? Is the store able to offer the product the customer is specifically looking for? The good news is that starting an online business is easier than ever!

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Online Retail Social Media eCommerce Payment Services 52

Korona

NOVEMBER 10, 2022

By considering your customers’ needs, you build their trust and make the experience as pleasant as possible. Personalize your customer experience. Customers expect companies to understand their unique tastes and preferences and to engage them as individuals rather than as customer types or segments.

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Shipping Costs Online Retail Payment Services Merchant Services 52

GetElastic

NOVEMBER 5, 2021

Also called coupon codes, voucher codes, offer codes or discount codes, promo codes are popular sales incentives offered by online retailers. They are also one of online marketing's biggest profit eaters. Discounting is key to adding value, loyalty, and trust to your customers’ experience.

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Management Shipping Costs Social Media Online Retail 135

Retail TouchPoints

JULY 22, 2021

Cybersecurity should be a top priority for any retail business looking to get onto the e-commerce wagon. Key takeaway: Right from the start, your online retail presence should be secure and protect your brand, your company, and your client from cyber threats. Otherwise, it can cause strong financial and reputation damage.

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eCommerce Retail Payment Services Social Media 303

RETAIL MANAGEMENT SOFTWARE

JUNE 12, 2023

Effective digital merchandising can increase sales, boost customer engagement, and enhance the customer experience. This blog will explore 11 proven digital merchandising strategies that take your sales and customer engagement to the next level. 11 Proven Digital Merchandising Strategies to Boost Your Online Sales.

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Customer Social Media Mobile eCommerce 83

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

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Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

SEPTEMBER 20, 2022

These three sessions are designed to help retailers hone their omnichannel edge: In Tactics for Tackling Omnichannel Challenges: Dynamic Pricing, Returns and Beyond , Brother Mobile Solutions will look at how retailers of all sizes can handle a number of cross-channel challenges. Customer Experience. Personalization.

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Webinar Omnichannel Payments Payment Services 211

Omnisend

APRIL 29, 2021

Luckily, in our digital era, marketing is a lot easier thanks to digital marketing and social media engagement. With many people moving from traditional outlets to online retail stores, reaching your target audience is now easier than ever. Spend some time creating an enticing brand story that connects with your readers.

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Clothing Marketing Social Media Omnichannel 146

365 Retail

MARCH 13, 2023

By building an omnichannel strategy, brands can diversify reach and expand their presence across different channels to communicate with audiences they may have previously failed to resonate with, as well as engage new customers. But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits?

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Omnichannel eCommerce Shipping Costs Social Media 72

Retail TouchPoints

MARCH 31, 2022

From social media to peer reviews, and from on-shelf displays to more traditional advertising, it is critical that brands understand which messaging, on which platform, is resonating with their key consumer groups. The Value of Online Retail Sources Varies by Category.

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Marketing Online Retail Information Consumer 265

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts.

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Retail TouchPoints

DECEMBER 30, 2021

Like Gen Xers, they’re targeted by text scams, as well as social media scams that offer rewards, package tracking or peer-to-peer (P2P) money transfer confirmations. Also, let your customers know how you’ll contact them and tell them what kinds of information your brand will never request over the phone, via text or in an email.

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Merchant Services Customer Payment Services Social Media 254

SellBrite

JULY 20, 2018

Now more than ever before, the happiness of your past, current, and future customers matters. For your ecommerce brand to succeed, sustain, and grow over time, you have to make customer service, customer support, and customer experience a priority. What is Customer Experience? Let’s dig in.

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Customer Experience Customer Live Chat Shipping Costs 78

365 Retail

APRIL 2, 2024

The company’s mission is to empower every online retailer to meet this standard, now a critical expectation among today’s consumers.” Our role involves meticulously choosing partners who are not just technically proficient in delivering support but are deeply committed to customer satisfaction.

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eCommerce Omnichannel Live Chat Retail 52

Retail TouchPoints

AUGUST 3, 2023

As we have grown consistently more accustomed to having the world at our fingertips, online shopping has only grown. Amazon’s market cap is around $1.345 trillion dollars and it’s no surprise to hear that 92% of Americans claim to have purchased from the online retail giant. However, according to the latest U.S.

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Marketing Retail Social Media Consumer 229

Retail TouchPoints

SEPTEMBER 21, 2021

And how can retailers best prepare for these spikes? You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. Put Away the Crystal Ball, Retail’s Future is Clear.

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Payments Payment Services Customer Experience Social Media 207

Retail TouchPoints

SEPTEMBER 12, 2022

Almost 30% of online retail traffic is now bots. And every day it gets harder for genuine customers to buy in-demand products directly from online retailers. When sites are stripped bare by bots, it’s not the bots that get blamed — it’s you, the retailer. Bot traffic jumped 106% year-over-year in 2021.

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Retail Beauty and Health eCommerce Social Media 233

Retail TouchPoints

FEBRUARY 9, 2022

Online retailers and brick-and-mortar stores are having a tough time keeping up with the ever-growing digital market and the audience characteristics that are developing with it. How to Track a Customer’s Bad Shopping Experience. This way, your company can personalize even further and improve its market fit.

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Payment Services Shopping Carts Omnichannel Multi-channel 226

Algopix

APRIL 14, 2024

Keith Kakadia – Sociallyin Keith Kakadia, the mind behind Sociallyin, excels in leveraging social media platforms to enhance brand narratives and connect with target audiences effectively. His agency’s creative social media strategies have been pivotal in transforming the social presence of numerous businesses.

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eCommerce Marketing eCommerce Marketing Toys 114

RTP blog

NOVEMBER 25, 2019

Shoppers seem to have grown accustomed to, and even value, the ads popping up in their social media feeds — most of which are based on information garnered from their web searches and other online activities. are resigned to its inevitability given the shifting retail market from Main Street to online.

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Social Media Gifts Fulfillment Information 195

365 Retail

MARCH 27, 2024

Curating a seamless, device-agnostic, omnichannel experience is now absolutely crucial for the modern online retailer, as it serves to boost sales, increase customer loyalty, and drive long-term growth. No longer are brands limited to channels like email and SMS messaging.

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Mobile Omnichannel Order Fulfillment Customer Experience 59

Retail TouchPoints

JULY 30, 2021

There are lots of reasons why drop-off rates are high in online sales, but there are three key trends that retailers need to consider now if they intend to stay relevant and improve their market share. Connect customer acquisition to customer experience workflows. Second, deliver a better customer experience (CX).

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Marketing eCommerce Payments PPC 278

UpSellIt

AUGUST 3, 2023

Ecommerce segmentation and personalization are two independent, but complementary strategies used in the field of online retail to enhance customer experience, improve conversion rates, and drive sales. Two of the best ways you can capitalize on this are by leveraging segmentation and personalization.

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eCommerce Recommendation Accessories Customer Loyalty 111

BigCommerce

APRIL 18, 2018

This is where you should be tracking and analyzing metrics related to inbound traffic to your store, email, and social media engagement. Online retailers can take this to the next level by diving into rich user data that lets ecommerce businesses track more advanced KPIs at a behavioral level. Revenue/Conversions.

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Download eCommerce Social Media Shopping Carts 418

ESW

SEPTEMBER 29, 2023

An omnichannel approach ensures that brands meet customers where they are. It also allows for more flexible inventory strategies which help maintain margin while improving customer experience. Omnichannel puts the customers first; multichannel puts products or the brand first.

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Omnichannel Payment Services Merchant Services Multichannel 146

BigCommerce

AUGUST 13, 2018

Multi-channel retailing is the practice of selling merchandise on more than one sales channel. It’s all about moving beyond your website and exploring channels such as marketplaces, social media, and comparison shopping engines. Shoppers have many sites to choose from, online and offline. Social media channels.

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Multi-channel Channel Comparison Shopping Shipping Costs 263

Retail TouchPoints

MAY 27, 2022

Some DaaS groups help teams extract daily sales attribution through partnerships they’ve forged with their respective online retail partners. That unified view allows the CPG manufacturer to better understand the customer journey. However, these independent data streams are proving ineffective for today’s decision makers.

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Shipping Costs Multi-channel Technology Information 307

Optimizely

MAY 15, 2018

In 2017, the Top 1000 online retailers in North America collectively increased online sales by 18.5%, and ecommerce accounted for 49% of retail industry growth. This data seems to suggest that ecommerce retailers are prospering, but the future for brick and mortar stores is bleak. 10:30 AM – 11:00 AM.

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Internet Retail Magazine Customer Retention Online Retail 321

iVend

APRIL 17, 2023

iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. Learn more about iVend’s leading online retail solutions Read more ChatGPT, developed by Open AI * , is an artificial intelligence model specifically designed to ‘understand’ and respond to human language.

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POS Omnichannel Retail Social Media 98