Retail TouchPoints

JULY 5, 2022

Nearly four in 10 ( 37% ) of retail decision-makers said their ecommerce business is not meeting profitability targets in the Publicis Sapient/Salesforce survey, which was conducted in partnership with Ipsos. Beyond that, 27% said ecommerce is hurting overall profitability, and 25% said their ecommerce operation was not profitable at all.

Shipping Costs 275

Shipping Costs eCommerce Retail Merchant Services 275

lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. With Amazon rewriting the eCommerce playbook and retailers having followed suit to stay competitive, the focus has now shifted to the quality of delivery experiences. The Post-Purchase Experience Gap.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. But despite representing $309 billion in lost sales for U.S. In-Store Returns Trending Up, But Not Pouring In.

Shipping Costs 325

Shipping Costs eCommerce Merchant Services Retail 325

Retail TouchPoints

MAY 2, 2024

To guard against member indifference, retailers may want to consider adopting subscription program elements that can both boost “stickiness” and reveal more about customers’ wants and needs. of respondents), as well as free or discounted shipping (the next-highest response at 63.2% ). As a whole, loyalty programs are quite popular.

Subscription 256

Subscription Shipping Costs Payment Services Payments 256

Retail TouchPoints

DECEMBER 18, 2020

Supply chain operations significantly impact customer satisfaction, especially for ecommerce orders. A few factors in particular influence customer satisfaction for better or worse, including: Price Delivery speed Service quality. Taken together, all of these competencies provide consumers with cost savings and better service.

Supplies 246

Supplies Shipping Costs Operations Customer 246

Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. According to a recent survey , 38% of retailers are worried about meeting consumers’ fast delivery expectations. The real complexity comes when we are looking at thousands of SKUs.

Shipping Costs 197

Shipping Costs Omnichannel Merchant Services Fulfillment 197

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. The 2022 survey also found that a company’s environmental practices were a deciding factor for 78% of consumers.

Shipping Costs 253

Shipping Costs eCommerce Customer Shipping 253

ESW

AUGUST 18, 2023

The world’s best-loved brands all have one thing in common: They deliver superior customer experiences. Regardless of product or industry, dominant brands prioritise and execute next-level online customer experiences in every market. These experiences don’t happen by accident. What do they expect?

Merchant Services 141

Merchant Services Shipping Costs Payment Services Multi-channel 141

ChannelAdvisor

NOVEMBER 8, 2023

Brands and retailers spend their whole careers chasing down answers to these questions — but we’ve revealed them in our 2023 global online survey results. Our 2023 Online Consumer Behavior Global Report covers the trends shaping global e-commerce today with survey findings (in partnership with Dynata) from over 6,000 consumers worldwide.

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

Retail TouchPoints

APRIL 26, 2024

Nevertheless, brands often fall short of meeting consumer expectations through various avenues, with a recent survey finding a staggering 88% of Gen Z respondents claiming they don’t trust brands’ green claims. US Packaging & Wrapping is dedicated to providing superior products and services at an affordable price.

Consumer 159

Consumer Shipping Costs Shipping Supplies 159

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 266

Merchant Services Shipping Costs Retail Social Media 266

Retail TouchPoints

JANUARY 3, 2024

According to the Retail TouchPoints 2023 Omnichannel and Fulfillment Benchmark survey, 54% of retailers cited minimizing fraudulent returns as a major challenge, second only to shipping and handling costs.

Shipping Costs 146

Shipping Costs Merchant Services Fulfillment Omnichannel 146

Retail TouchPoints

AUGUST 8, 2022

According to our recent survey , more than a quarter (26%) of respondents said that discounts motivated their decision to enroll in a subscription experience. There are numerous types of enrollment incentives, but the most common are discounts, free shipping and a gift with purchase. Retention Rewards to Foster Loyalty.

Merchant Services 227

Merchant Services Subscription Shipping Costs Gifts 227

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

Fulfillment 289

Fulfillment Order Fulfillment Shipping Costs Social Media 289

Omnisend

DECEMBER 14, 2023

Irrespective of the size or stage of your business, the best ecommerce tools can help with the following: Optimize store performance Enhance customer experience Streamline operations Boost sales Success requires a strategic combination of tools tailored to your needs. Ready to discover the best ecommerce apps for your online store?

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

ESW

JUNE 14, 2023

Finding the right warehouse and shipping provider can be a challenge for any brand with a DTC ecommerce channel. Here are eight factors and criteria every beauty brand should consider when selecting a warehouse and shipping provider. But for beauty brands, the task is even more daunting. Clearly, visibility is in.

Shipping Costs 78

Shipping Costs Shipping Online Catalogues Supplies 78

lateshipment

MAY 28, 2020

The Human Cost of Late Deliveries. You would most certainly not accept an excuse like “We outsource our shipping needs to FedEx, UPS, or DHL, so please check with the shipping carrier.” Now put your customer in the same situation. They lead to customer churn. Neither do they help in improving customer satisfaction.

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

ESW

MAY 23, 2023

With the ink more than dry on the TCA (Trade and Cooperation Agreement), UK-based retailers and brands with DTC channels still find themselves struggling to justify the expense and difficulty of selling into the Eurozone. All of these challenges ultimately lead to reduced margins, poor customer experience and loss of business.

Merchant Services 78

Merchant Services Shipping Costs Shipping Customer Experience 78

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 264

Merchant Services Retail Shipping Costs Customer Experience 264

Retail TouchPoints

NOVEMBER 4, 2022

It is a crucial step that can make or break the consumer experience and therefore a company’s reputation and future sales. Manual routing and scheduling, poor logistics visibility during delivery and limited information regarding carrier integrations cost retailers both time and money.

Shipping Costs 251

Shipping Costs Retail Supplies Fulfillment 251

lateshipment

FEBRUARY 3, 2023

Over time, this also results in a more stable and profitable customer base, with a higher lifetime value from each customer. Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Still not convinced?

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Retail TouchPoints

NOVEMBER 10, 2022

While large-scale surveys help identify macro trends and predictions, micro-surveys can glean new insights into specific communities of users. eBay Ads recently surveyed both groups to understand the trending themes among 2,000 online shoppers in the U.S. as well as the distinct nuances of 1,500 eBay shoppers.

Gifts 240

Gifts Social Media Shipping Costs Consumer 240

Groove

OCTOBER 7, 2022

Customers use this offering because of the convenience of items showing up at just the right time. On top of that, these replenishment programs typically include a modest discount on products that would otherwise be bought at full price. The most well-known example of this program is Amazon’s Subscribe and Save on Prime-shipped items.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 257

Consumer Shipping Costs Customer Retention Information 257

Retail TouchPoints

JANUARY 15, 2021

The most successful retailers and ecommerce businesses track metrics to make better decisions on inventory, launch dates and cost of products. A low conversion rate means you probably need to go back to your product and cart pages and adjust the copy, user experience, pricing or finance options so people feel more compelled to click “buy.”.

Shipping Costs 147

Shipping Costs Retail X-cart Payments 147

Retail TouchPoints

DECEMBER 8, 2021

In light of well-publicized shipping delays and inventory shortages, they may find some empty shelves. A Ziff Media Group survey of more than 1,000 U.S. adults revealed that, while expectations around delivery and shipping are split, concern has begun to rise. But all is not lost for them and we’re here to tell you why.

Shipping Costs 229

Shipping Costs Food and Beverages Gifts Shipping 229

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

Food and Beverages 252

Food and Beverages Travel Hobbies Shipping Costs 252

Retail TouchPoints

JANUARY 5, 2021

The cost of fraud to retailers is up 6.6% And merchants may have been extra concerned about fraud during the holiday shopping season, because the crush of holiday orders and unusual shopper behavior (binge-buying, shipping to multiple addresses) can make it hard to detect fraudsters online and at curbside for BOPIS pickups.

Merchant Services 251

Merchant Services Shipping Costs eCommerce Gifts 251

Retail TouchPoints

APRIL 8, 2022

Some of the latest include a price optimization tool for online sellers, AR try-on for beauty products and advanced data insights for merchants. Conversion, Pricing and Inventory Insights to Help Merchants Sell Better. Google is not a retailer or a marketplace, and it doesn’t want to be — the company is very clear about that.

Merchant Services 262

Merchant Services Shipping Costs Small Business Retail eCommerce 262

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. According to the National Retail Federation (NRF), returns abuse typically costs U.S.

Shipping Costs 149

Shipping Costs Merchant Services eCommerce Accessories 149

Retail TouchPoints

OCTOBER 4, 2021

Target is kicking off its Holiday Price Match Guarantee on Oct. Based on a recent survey of 1,000 U.S. A consumer survey conducted in August by YouGov and reported by Yahoo! Beginning Oct. 10, coinciding with the launch of Target Deal Days Oct.

Gifts 305

Gifts Shipping Costs Supplies Events 305

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

lateshipment

OCTOBER 27, 2023

LateShipment.com is a post-purchase automation platform specializing in providing solutions for e-commerce businesses like Princess Polly, SlumberPod, 1st Phorm, and many more to enhance their post-purchase customer experience.

Events 130

Events Merchant Services Customer eCommerce 130

Groove

OCTOBER 7, 2022

Customers use this offering because of the convenience of items showing up at just the right time. On top of that, these replenishment programs typically include a modest discount on products that would otherwise be bought at full price. The most well-known example of this program is Amazon’s Subscribe and Save on Prime-shipped items.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems. Retail is already changing.

eCommerce 206

eCommerce Shipping Costs Retail Recommendation 206

Optimizely

NOVEMBER 22, 2018

People choose to shop with Amazon because of the competitive prices, wide selection of products, familiar (and trusted) brand name, and an impressive range of delivery options. You’ll never be able to compete with Amazon because all of this is incredibly expensive! Build trust with your customers in every interaction.

Customer Loyalty 246

Customer Loyalty Customer Shipping Costs eCommerce 246

Retail TouchPoints

JANUARY 11, 2022

In a survey of 750 executives, Deloitte found that nearly two-thirds of organizations had to cut back on environmental sustainability efforts due to the pandemic and resulting economic downturn. Communicate the value: “People think sometimes that [buying sustainable products] is going to cost more,” Clarke said. “Or of purchases.

Shipping Costs 307

Shipping Costs Fashion Consumer Definition 307